Business Profile

Garbage Removal

Whitetail Disposal Incorporated

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Complaints

This profile includes complaints for Whitetail Disposal Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

62 total complaints in the last 3 years.
13 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/15/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Breach of contract. Whitetail has missed trash collection at my residence. I contacted Customer Service, and was promised a 'recovery' pick-up later in the week. No show. Called again, and was rescheduled for the next day. No show. Contacted via Customer Chat, and was apprised I was rescheduled for a pick-up that very day. Again, no show. I am paying for a service that is not being delivered.
Business Response
Date: 05/15/2023
We are very sorry to hear of this issue with the service. We currently perform over 250,000 residential trash and recycle collections per week of which 99.8% are completed successfully, on time and without issue. We are continuously working to improve our services with a goal of 0 reported service challenges. In this instance, our team did report the service issue to our operations team and requested recovery. From the conversation over the weekend our team did issue a credit for the missed service. We will be on site for the scheduled pickup tomorrow (Tuesday); our operations team will be monitoring this stop to ensure it is picked up without issue. If there are any challenges with tomorrow's collection, we will reach out to follow up.
Customer Answer
Date: 05/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************************
Initial Complaint
Date:04/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 02/03/2023 Whitetail Disposal hit and damaged the mailbox at my rental property. (Location is **** ****** ****, Walnutport, PA *****) My tenant witnessed the driver of the garbage truck and approached him. He did admit to hitting the mailbox and provided my tenant with his name and personal phone number.
I called Whitetail to discuss, I was advised to send them pictures, which I did provide, and they informed me that they would look into it and get back to me.
On 03/07/2023 after hearing nothing from Whitetail I followed up – they informed me they are looking into it and will call me back. (Talked to *******)
On 03/14/2023 after still hearing nothing from Whitetail I followed up again – they informed me they are looking into it and will call me back. (Talked to ****, and manager ****** w/c/back)
End of March after still not hearing anything from Whitetail, I contacted my handyman and asked him to go and replace the mailbox. He went to the property to see what supplies were needed and then proceeded to ****’s to purchase the supplies.
On 03/31/2023 he went to the property to install the new mailbox. Upon his arrival there was a new mailbox installed?????? NO ONE called me or my tenant for permission to go on the property OR
to inform either of us that they were replacing. They did not leave the old mailbox!
I called Whitetail and they could not tell me who replaced it? But they would look into it and call me back.
On 04/06/2023 after hearing nothing from Whitetail I followed up again – they informed me they are looking into it and will call me back. (Talked to ****** again, and she PROMISED ME , she would follow up with the progress)!! I explained to her how I got a bill from my contractor for his time. Which I TOTALLY agree with, and so did *******. I emailed her the bill while on the phone and she confirmed receipt of it.
On 04/18/2023 I called Whitetail again, still could not give me any answer. I am requesting that the bill be paid directly to my contactor.
Business Response
Date: 04/24/2023
When notified of any suspected damage, Whitetail Disposal does a full investigation into the concern. This may take time to perform a full investigation and we do our best to keep customers up to date with the progress as applicable. Our team has confirmed we completed repair of the mailbox and is in receipt of the bill submitted. This is currently being reviewed and we will follow up with more information as soon as possible.
Customer Answer
Date: 04/24/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
I have been told "LOOKING INTO IT" since FEB. 2023. This is why I have filed this complaint. Please help. TY

Regards,

****** ********
Business Response
Date: 05/08/2023
Whitetail Disposal does take all of these concerns seriously and our team has responded with this information. The mailbox was confirmed damaged on 2/3 and repaired on 2/10. This repair was completed in a timely fashion by our team. The contractor bill in question as supplied to Whitetail Disposal will not be paid by us as we had resolved and replaced the mailbox as needed.
Customer Answer
Date: 05/09/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
Yes, the mailbox was damaged on
2/3/23 but NOT repaired on 2/10/23 OR in a ‘timely fashion” as Whitetail claims.
I called NUMEROUS times to get
this resolved and there was NEVER any response from Whitetail regarding the
status. On 03/29/23 I was forced to hire
my contractor to finally fix it, again I NEVER got ANY response back from Whitetail.
After my contractor went to evaluate the job, (which at this point it still was
NOT repaired), got material, & went on 3/31/23 to repair, he discovered it
was repaired! I was NEVER informed that someone was going to repair it or that
it had been repaired! The cost I am looking to recover is from the contractor
charges for travel time for purchasing & returning items that he incurred due to Whitetails lack of communication regarding
the status!

Regards,

****** ********
Business Response
Date: 05/31/2023
Whitetail Disposal did our best to address and correct the reported mailbox issue in a timely fashion and communicate with the reporting party. All contact information on the account is different from the complainant; we do apologize if all information did not make it to the correct party. We have confirmed the repair was completed on 2/10. If additional documentation is needed, please reach out to our office so we can supply.
Customer Answer
Date: 06/01/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
The reason the contact information is different is because I
am the landlord for the property. You were given my contact information EVERY
TIME I called from 2/3 TILL APRIL 2023, and every call I made I was told you
are still investigating! Back to your claim about “timely fashion” ….so I had
nothing better to do for 3 MONTHS than call you every two weeks to follow up
and it was fixed in 1 week. This may be
my rental property but I live around the corner, and would have noticed that it
was fixed. More importantly I would NOT have hired anyone to fix it! Yea, provide
your documentation …. I would love to see it from 2/10/23. Do you want my documentation
of all the dates I called and the names of your employees that I spoke to?

Regards,

****** ********
Initial Complaint
Date:04/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my service with Whitetail Disposal. Starting March 23, 2023, they indicated that I would receive a refund for pre-payments already made once they picked up the trash cans. No problem. I have placed the cans at the end of my garage for 4 consecutive weeks and the cans have not been picked up. They did not notify me that the cans would not be picked up. I continue to call and they continue to state that they will not refund my money even though they will not pick up the containers. This is unacceptable. My request is that they provide me with a refund plus interest for the weeks that they have kept my money.
Business Response
Date: 04/14/2023
Whitetail Disposal is a family-owned company and we do our best to complete all requests in a timely fashion, unfortunately if equipment is not located when our team is scheduled to be on site for removal, this can create a delay in the removal process. Our team confirmed they were able to successfully remove the equipment as scheduled this week.
Initial Complaint
Date:04/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Once again, Whitetail Disposal has missed an ENTIRE neighborhood of trash to pick up. My road specifically, which they tend to miss A LOT, has been missed again- along with all my neighbors trash- and everyones trash is completely full. This is getting out of hand at this point- beyond that really. And there's GOT to be a better choice than Whitetail. Its disgusting and LAZY that they just MISS peoples trash.
Business Response
Date: 04/12/2023
In investigating this complaint, our team is showing the driver was in the neighborhood as scheduled on Friday and serviced. We have also tried to reach out directly to obtain more information unfortunately we have not been able to get in contact. We will follow the truck again in the coming weeks to ensure pickup; if at any time you do experience any concerns on the service please reach out to our team. We are available via phone at ************ Mon-Fri 8am to 5pm and Saturday from 8am to 12noon. We are also available via email at ************************************************* or through our new Livechat (available through our website). Agents are available Mon-Fri 9am to 4pm.
Initial Complaint
Date:04/02/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bottom line Whitetail Disposal refuses to collect my trash. I have paid faithfully for over 1 year and yet my trash will not be collected. Currently it has been over 2 months. I have called and emailed multiple times. They promise to send someone else and they never due. They are literally stealing my money and not providing their contractual service. I want at a minimum a 3 month refund which they refuse.
Business Response
Date: 04/07/2023
We have been in contact with this customer and attempted to assist in resolving the collection issues. At this time, the customer no longer wishes for us to assist in resolving the service complaint; we have cancelled the service as requested and entered a refund request. Refunds are dependent on successful removal of our equipment.
Customer Answer
Date: 04/21/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: They will not refund my money because they are still refusing to collect my trash cans. I called every week and no one picks them up!!!

Regards,

*********************
Business Response
Date: 05/11/2023
I am showing our team has confirmation of successful can removal completed Friday 4/21; we will follow up to ensure that this has been done. We also have that the payment was returned to the original card used on 4/18/2023.
Customer Answer
Date: 05/16/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
Date:03/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $87 to initiate service for residential trash on January 12, 2023 via my debit card. I never received a trash bin, or trash services to my home. I asked to cancel and refund my money. They said it could take up to 8 weeks,. It has been over eight weeks now. I am still waiting for my refund. I never received any services or any trash bins or anything from the company, but they took my money, and still have not refunded it.
Business Response
Date: 03/20/2023
We are showing that the refund was completed on our end and returned to the card initially used to sign up; an email receipt has been sent to the email address that was used to sign up for service on 3/13/2023 with that confirmation. Depending on the institution, there may be a further delay before this can be seen on the statement.
Initial Complaint
Date:03/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive had Whitetail Disposal for my business trash needs and had no issues what so ever, Now that Ive closed operations due to health issues, they are playing games with picking up the dumpster. Ive sent multiple emails about picking up the dumpster since and now they don't wanna answer. I understand they are trying to keep retention, but when I say pick the dumpster up since I ended my business lease at the location and sent emails with proper documentation about not operating and emails from the property owner, now they wanna ghost and still charge the monthly fees. Very unprofessional and I just simply want the dumpster thats been sitting for months now with rotting food/trash and etc sitting in it, now people are starting to illegally dump in it as well. I want a bill credit for this issues since they were contacted in the beginning of January and still charging fees and not picking the dumpster up.
Business Response
Date: 03/27/2023
Our commercial team has reached out to connect and discuss further to assist in addressing the past due charges, account closure and dumpster removal. Our team will attempt to reach out again within the next week.
Initial Complaint
Date:03/04/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
tenant moved out of a rental property which we we're paying the 2yard container on monthly service and we asked to end the service since no tenant in the property and was informed that the original contract had a automatic renewal clause which we were never made aware of and we asked to remove can from property and took the 45 days to do so then following the removal we got billed in advance for the balance of contract for the next 2 years, we had asked nicely to take the case to smal court to present they're case in front of local judge to ear both side but now were being billed a late fee monthly and administrative fee which is very unfair, we do not plan on paying this bill until its been heard in front of district cout represanting ************ and trappe bourogh, this company is very unfair as you can see all the bad reviews on line please contact us and stop billing us as soon as possible
Business Response
Date: 03/27/2023
Our commercial team has attempted to reach out regarding these issues, there has been a past due balance on the account from prior to the account closure. We do have this account closed.
Customer Answer
Date: 03/27/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: they are charging me for 2 years in advance of trash service but they removed the dumpster and the account was current when we advertised to stop and removethe dunpster very unfair

Regards,

***********************************

Business Response
Date: 04/07/2023
The commercial customer had entered into a contract agreement with Whitetail Disposal; any charges applied to the account were part of the agreed upon and signed contract. If you would like a copy of the contract or to discuss further, please reach back out to our commercial team, they will be more than happy to assist.
Customer Answer
Date: 04/12/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
the contract is non valid the company never disclosed the the contract add a auto renewal in the contract in very small letters and i requested there representing agent in writing in a email to request a hearing in front of the local court to ear the case and they refused to go the route they know that it would not stand in a court of law and they keep on billing me late fee and administrative fees on a monthly base and i definitely will not pay this bill tell them to stop wasting my time i been in business for many years.they have a pretty bad reputation on line and on the street for there business practices.

Regards,

***********************************

Business Response
Date: 04/12/2023
The terms and conditions on the contract are provided at the time of signing. It is the customer's responsibility to read and review them; any questions prior to the contract signature would be discussed with the salesperson at the time of the contract review. This contract is valid and as such, the charges applied are correct.
Customer Answer
Date: 04/21/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:

Regards,

***********************************
Initial Complaint
Date:03/03/2023
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 2md. 2023 around 6:10 AM a WhiteTail Disposal trash truck broke the ******* **** Internet line going into our home. The wires were pulled for the middle of the street, ripped out of our house and left on our front lawn. The driver stopped, looked around and drove away. Our car was damaged, our front bush was damaged, and our house was damaged. We filed a police report with the *******Borough Police Department. We have attempted numerous times to contact the company and have received no replies to speak of. Chief of Police ************************* contacted the company on March 2, 2023 and they have still not contacted us about restitution..
Initial Complaint
Date:02/27/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in regards to service at my previous address.*** *********************Schwenksville PA ********. I was a customer of Whitetail Trash Disposal for several years with no issues. As scheduled in August of 2022 I received a bill for $93.00 from Whitetail to pay for the upcoming 3 months (this would include Sept, Oct and Nov of 2022). I was in the process of moving out of the service area as of 9/7/22.They were notified in advance with proper notification and a phone call that followed to verify the closing of service process had occurred. My service was to be stopped and a refund was noted as being owed to me since I was leaving early in a paid cycle. After a couple of more phone calls that were placed by me, I was able to verify that my trash bins were picked up 9/27/22. However, I was still owed the refund. I was informed that it could take some time for the closing process to be completed. Since I had not received the noted refund as of the end of 11/ 22, I called Whitetail again on 11/28/22 and spoke with someone in cancellations as directed (and as I had done several times before). I spoke with the person at length - she was able to determine that my refund was going to be ~$52.00 and would be refunded in 6- 10 weeks via an electronic deposit into my checking account. Of course I found this to be absolutely ridiculous; as if it were me who owed the business, I'm sure the problem would be dealt with promptly. I was also concerned that they still would have access to my banking account well after my service relationship with them had ended. However, I accepted the response and expected a refund to be returned within a few weeks. However, once again, I was disappointed to know that after 10 weeks of waiting for my $52 to be returned I would have to place yet another call to the business to find out what the holdup was. I have placed subsequent calls on 2/8/23 and 2/21/23 requesting to speak with a supervisor but was denied. I have since briefly spoken with a supervisor 2/22/23 just to be told that the refund process is handled by an outsourcing company and Whitetail has no control over how they conduct themselves but I should continue to expect my refund at some point.
Business Response
Date: 03/06/2023
I very much do apologize for the delay. In general we do not offer refunds excepting in specific circumstances and our team does need to ensure all appropriate steps are taken prior to these refunds being processed. I am showing that the refund has been processed back to the card used; once the refund has been issued it can still take time for it to be seen (most banks and card companies have a hold time as well).
Customer Answer
Date: 03/12/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************************

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Whitetail Disposal Incorporated is NOT a BBB Accredited Business.