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Business Profile

Lift Chairs

Golden Technologies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lift Chairs.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transactions with Golden Tech and WSR over two scooters, both new that immediately stopped functioning, postponing settlement until warranty was over. refused communication.

    Business Response

    Date: 02/19/2025

    Good Morning,

    We acknowledge receipt of this complaint and will investigate and follow up with ******* *****.

    Thank you,

    ** ********

    Director of Customer Support Services

     

  • Initial Complaint

    Date:07/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Golden Lift Chair April 28, 2022 from Pill Box Pharmacy in Plantation. Chair was defective and was exchanged on June 27, 2022. Recurring problem reported again on Aug. 26, 2022.Told to contact Golden: objected since they were the ones that sold me chair. Supposedly ordered new chair and delivered such chair on Oct. 17th, 2022 with my paying delivery charge of $100!!!Lift chair continues with same problem of lack of filling in recliner as well as threads debilatating since onset. June 27, 2024 sent email to ******* Golden and still have not heard back. I will not Pill Box Pharmacy because I don't know what chair they brought that does not have a serial number. I am 79 years old and live from social security income and having paid ******* for a chair that would help me with my physical ailments was quite a sacrifice. I have been sold and exchanged a lemon!!! It has been years that I have been battling to get an adequate chair. I don't know what other resources I could use. I cannot afford a lawyer and don't have any monetary resources. I am hoping this might give me some resolution. Thank you.

    Business Response

    Date: 07/22/2024

    Good Morning,

    We will contact ******************* to review the issues with her chair and work to get a resolve.

     

    Thank you,

     

    *********************

    Director

  • Initial Complaint

    Date:05/28/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent the info you requested. 

    Business Response

    Date: 05/29/2024

    Good Afternoon,

    We will contact ******* to get details of her reported issue.

    Thank you,

    *********************

    Director

    Customer Answer

    Date: 06/09/2024

    The issue is not resolved. Other repairs to the chair ate being discussed. 

  • Initial Complaint

    Date:05/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/26/2024 I received my $2,400 Golden Technologies mobility scooter bought from Spinlife. Within a week it was blatantly obvious there was a problem with the power delivery system. We had new batteries shipped to us on 2/6 (where my daughter had to change out the packs for me - required a screwdriver and actual maintenance to get them fixed). Did NOT fix the issue at all. By 2/28 a service technician had been out 3 times and still couldnt figure out the problem (he determined it was the upper dash console and ordered that part then). On 3/9 my family went to *********** thinking it would be fine because my mobility scooter had finally been fixed! Not the case at all!!! After 7 hrs and 8 miles (and 2 hrs spent charging at lunch) it started to act funny by randomly dying and the battery beeping at us but then jumping back to fully charged. Very confusing when the model we picked and spent extra money on was supposed to last up to 18 miles in a day so 8 miles is not even close!! We didnt know what to think so we left the park, of course it completely died on us in the parking lot and my daughter had to push it!! Not okay at all. We got home and assumed we must of not charged it properly the night before (how stupid of us!!). We went back to ****** on 4/20 where the day was even worse than the previous experience! After 3 hrs the scooter died and wouldnt turn back on. It eventually did turn on and we made back to the entrance for it to die and have to be pushed to the car (AGAIN!!!). By 4/26 I was told I needed to ship the scooter back to Golden so their technicians could take it apart and determine the fix. Golden wont send us a new unit even though it is VERY obvious that this is a lemon! Box was supposed to be shipped asap and it has now been 2 weeks with no box or call with an update. I am heavily mobility impaired and on federal disability because of it so buying this scooter on a fixed income was incredibly hard and took months to save for!

    Business Response

    Date: 05/06/2024

    Good Afternoon,

    We have received this complaint earlier and are already working on getting this issue rectified.

    Thank you,

    *********************

    Director

     

  • Initial Complaint

    Date:04/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21634089

    I am rejecting this response because: Their written response does nothing to resolve the problem that they created by selling us 2 defective chairs.


    Regards,

    *****************************








    Business Response

    Date: 04/29/2024

    Good Morning,

    Thank you for bringing this to our attention. We will contact ******************** and the dealer to review the details and hopefully come to a good resolve.

     

    Thank you,

     

    *********************

    Director

    Business Response

    Date: 05/08/2024

    Good Afternoon,

    We have spoken with the Gilbreaths and their chairs are begin repaired.

    They are good with this resolve.

    Thank you,

    *********************

    Director

    Customer Answer

    Date: 05/10/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************************

  • Initial Complaint

    Date:04/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21603132

    I am rejecting this response because:

    Received call this morning representative asked for the serial number asked her to email me and i'll reply with it

    As you can see the serial number photo was attached in the initial complaint

    this process is not going well as expected, please review the attachment and please call me back as I have not received an email as promised, and yes I checked my SPAM folder

     

     



    Regards,

    *************************








    Business Response

    Date: 04/23/2024

    Good Afternoon ******************,

    Thank you for bringing this to our attention and we apologize for any inconvenience.

    You will be contacted via your email to review the details and hopefully come to a good resolve.

     

    Thank you again,

     

    *********************

    Director

    Business Response

    Date: 05/03/2024

    Good Afternoon,

    ********************** situation has been addressed before this posting.

    Thank you,

    Golden Technologies

    Customer Answer

    Date: 05/06/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *******************************

    resolved while she is in ******* for the winter months. Please help. Thank you, ***************************** POA for *******************************.

    Business Response

    Date: 03/04/2024

    Good Morning,

    We have received this notification and will review to find a satisfactory resolution for ***********************.

    Sincerely,

    *********************

    Director of Customer Support Services

  • Initial Complaint

    Date:06/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
    We are going to try and resolve the issue. I will follow up if a resolution is not reached.
    Regards,

    *****************************
    not hear back from them so I began calling them for an answer. Everyday I would have to leave my phone # and a recording said I would be called back. It took them a week to contact me again and then they stated it would be $175 just to have someone come out to diagnose the problem. It would be an additional cost to have them actually come back and fix the chair. I don't feel she should have to spend that money to get a chair that functions as guaranteed. The chair is not even a yr old and my mother is a very petite woman so it is definitely not an issue of abusing the chair. She needs a chair that works and does not have time to keep going back and forth between Golden tech and *** to resolve this issue. I feel the company should either repair the chair at no additional charge or send someone to pickup the chair and issue a refund so my mother can purchase a chair that functions as it should. This chair should ease my mothers life and provide comfort not cause her unneeded stress.

    Business Response

    Date: 06/13/2023

    Good Afternoon,

    We are sorry to hear about the issues with *********'s mom's chair.

    We will reach out to ********* to review the details and see the best way to resolve.

    Thank you,

    *********************

    Director of Customer Support Services

  • Initial Complaint

    Date:06/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    09/22/22 Purchased a Lite Rider envy for $1,850.00 brand new. Four months later it developed a knocking noise while riding which has become more constant & much louder. ***********************, at *********. in Southampton. Pa. ***** has attempted to correct the problem over the past few months. He now tells me that there is nothing else he can do for me. I purchased it from him & it is still under warranty. He has been evading me now & said he will have ***, from Golden give me a call but it never happens. He does not provide me with ***'s phone number or last name. I am left with no answer and am concerned it might not be safe. ***** has indicated that he has no interest at this point since it does work.

    Business Response

    Date: 06/12/2023

    Good Morning,

    We are sorry to hear that you are having an issue with your unit. We will be in touch with you to review details and will also speak with your dealer to review.

    Thank you,

    *********************

    Director of Customer Support Services

Golden Technologies is NOT a BBB Accredited Business.

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