Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transactions with Golden Tech and WSR over two scooters, both new that immediately stopped functioning, postponing settlement until warranty was over. refused communication.

  Business Response

  Date: 02/19/2025

  Good Morning,

  We acknowledge receipt of this complaint and will investigate and follow up with ******* *****.

  Thank you,

  ** ********

  Director of Customer Support Services

   

• Initial Complaint

  Date:07/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Golden Lift Chair April 28, 2022 from Pill Box Pharmacy in Plantation. Chair was defective and was exchanged on June 27, 2022. Recurring problem reported again on Aug. 26, 2022.Told to contact Golden: objected since they were the ones that sold me chair. Supposedly ordered new chair and delivered such chair on Oct. 17th, 2022 with my paying delivery charge of $100!!!Lift chair continues with same problem of lack of filling in recliner as well as threads debilatating since onset. June 27, 2024 sent email to ******* Golden and still have not heard back. I will not Pill Box Pharmacy because I don't know what chair they brought that does not have a serial number. I am 79 years old and live from social security income and having paid ******* for a chair that would help me with my physical ailments was quite a sacrifice. I have been sold and exchanged a lemon!!! It has been years that I have been battling to get an adequate chair. I don't know what other resources I could use. I cannot afford a lawyer and don't have any monetary resources. I am hoping this might give me some resolution. Thank you.

  Business Response

  Date: 07/22/2024

  Good Morning,

  We will contact ******************* to review the issues with her chair and work to get a resolve.

   

  Thank you,

   

  *********************

  Director

• Initial Complaint

  Date:05/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chair is lop sided

  Business Response

  Date: 05/29/2024

  Good Afternoon,

  We will contact ******* to get details of her reported issue.

  Thank you,

  *********************

  Director

  Customer Answer

  Date: 05/30/2024

  I sent the info you requested. 

  Customer Answer

  Date: 06/09/2024

  The issue is not resolved. Other repairs to the chair ate being discussed. 

• Initial Complaint

  Date:05/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/26/2024 I received my $2,400 Golden Technologies mobility scooter bought from Spinlife. Within a week it was blatantly obvious there was a problem with the power delivery system. We had new batteries shipped to us on 2/6 (where my daughter had to change out the packs for me - required a screwdriver and actual maintenance to get them fixed). Did NOT fix the issue at all. By 2/28 a service technician had been out 3 times and still couldnt figure out the problem (he determined it was the upper dash console and ordered that part then). On 3/9 my family went to *********** thinking it would be fine because my mobility scooter had finally been fixed! Not the case at all!!! After 7 hrs and 8 miles (and 2 hrs spent charging at lunch) it started to act funny by randomly dying and the battery beeping at us but then jumping back to fully charged. Very confusing when the model we picked and spent extra money on was supposed to last up to 18 miles in a day so 8 miles is not even close!! We didnt know what to think so we left the park, of course it completely died on us in the parking lot and my daughter had to push it!! Not okay at all. We got home and assumed we must of not charged it properly the night before (how stupid of us!!). We went back to ****** on 4/20 where the day was even worse than the previous experience! After 3 hrs the scooter died and wouldnt turn back on. It eventually did turn on and we made back to the entrance for it to die and have to be pushed to the car (AGAIN!!!). By 4/26 I was told I needed to ship the scooter back to Golden so their technicians could take it apart and determine the fix. Golden wont send us a new unit even though it is VERY obvious that this is a lemon! Box was supposed to be shipped asap and it has now been 2 weeks with no box or call with an update. I am heavily mobility impaired and on federal disability because of it so buying this scooter on a fixed income was incredibly hard and took months to save for!

  Business Response

  Date: 05/06/2024

  Good Afternoon,

  We have received this complaint earlier and are already working on getting this issue rectified.

  Thank you,

  *********************

  Director

   

• Initial Complaint

  Date:04/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Both of our Golden MaxiComfort PR535 lift chairs came with defective under-cushions which makes both chair seats list to the left. We bought these chairs on 9/15/21 before our house was built and have sat in these chairs and used them gently since they were delivered in June, ******************************************************* Even though the chairs listed to the left, we continued to use them without calling about the problem because we had many other more pressing problems dealing with our new house and our many medical problems. Repair man, *********************** from Southern Mobility came on 4-22-2024 to fix them and learned that the problem was the way that the lower cushions were manufactured for both chairs.. We paid $5,823.68 to Southern Mobility in *******, **, their vendor, for two lift chairs. Southern Mobility contacted Golden Technologies to pay for the repair which comes to $1,116.00. So far, they have refused.

  Business Response

  Date: 04/29/2024

  Good Morning,

  Thank you for bringing this to our attention. We will contact ******************** and the dealer to review the details and hopefully come to a good resolve.

   

  Thank you,

   

  *********************

  Director

  Customer Answer

  Date: 05/01/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21634089
  
  I am rejecting this response because: Their written response does nothing to resolve the problem that they created by selling us 2 defective chairs.
  
  
  Regards,
  
  *****************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 05/08/2024

  Good Afternoon,

  We have spoken with the Gilbreaths and their chairs are begin repaired.

  They are good with this resolve.

  Thank you,

  *********************

  Director

  Customer Answer

  Date: 05/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  
  

• Initial Complaint

  Date:04/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PR515, the Remote was not properly assembled by delivery drivers and when the chair was in full REJUV one of the scissor hinges cut the remote cable in half, stuck being disabled I had to call the ********************** to help me up..Spoke with "*******************************" and was far from sympethic, very disappointed, especially after paying over $3000.00 for a chair that was not assembled properly...I spent $64.95 for a replacement remote on **** the Seller pitied me, but SHAME Golden Technologies didn't. I mean come on a $80 remote for a $3000 chair, what kind of business practice is this... Horrible I am requesting Goldent Technologies reimbursement the cost of the remote of $64.95 Please mail a check to ******************************** ******************************************. Apt. ********************

  Business Response

  Date: 04/23/2024

  Good Afternoon ******************,

  Thank you for bringing this to our attention and we apologize for any inconvenience.

  You will be contacted via your email to review the details and hopefully come to a good resolve.

   

  Thank you again,

   

  *********************

  Director

  Customer Answer

  Date: 04/24/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21603132
  
  I am rejecting this response because:

  Received call this morning representative asked for the serial number asked her to email me and i'll reply with it

  As you can see the serial number photo was attached in the initial complaint

  this process is not going well as expected, please review the attachment and please call me back as I have not received an email as promised, and yes I checked my SPAM folder

   

   

  
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 05/03/2024

  Good Afternoon,

  ********************** situation has been addressed before this posting.

  Thank you,

  Golden Technologies

  Customer Answer

  Date: 05/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  
  

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a scooter at my residence in Md and I wanted a second one for my winter home.my mother is 84 and have mobility issues. The scooter arrived in January unfortunately when my daughter and I went out for our first trip, the tiller broke. I have been trying to resolve this sense. Golden tech will not replace the scooter and said they would fix it. However, now they say the part is on back order. Their box has the logo carry on with life. This is not so since my mother has been waiting to get on with life since January. I purchased thru Spinlife who has been helpful but its the manufacturer who wont fix the problem. I called Golden Tech today and said I was not satisfied and was told they cannot tell me about the part and I need to speak to Spinlife. I would think the manufacturer could resolve this quickly by replacing the scooter. There is no date of shipment for the part. Very discouraging situation since we are a repeat customer of the Buzz around scooter. I am afraid it wont be resolved while she is in ******* for the winter months. Please help. Thank you, ***************************** POA for *******************************.

  Business Response

  Date: 03/04/2024

  Good Morning,

  We have received this notification and will review to find a satisfactory resolution for ***********************.

  Sincerely,

  *********************

  Director of Customer Support Services

  Customer Answer

  Date: 03/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  
  

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother purchased a lift chair/zero gravity chair from *** ****** ***** in Sayre, PA on 08/18/2022. The chair was manufactured by Golden Technologies. The model # is ****** with serial # **************. She paid $1,400.00 for the chair. Insurance didn't cover the cost. The chair never functioned properly from the beginning. We called *** ****** in nov and they sent a tech out to look at the chair but he said he didn't know anything about the mechanics of the chair. The functions of the chair have continued to worsen over time. The chair does not work as a lift chair and the foot of the chair is stuck in a partial upright position. The back of the chair does not raise to an upright position. My mother is 80 and disabled and needs a fully functioning lift chair. I called Golden tech for several days before I was able to get through to them but was transferred to *** ********* which is a third party warranty company. I was told they would call me back the next day. I did not hear back from them so I began calling them for an answer. Everyday I would have to leave my phone # and a recording said I would be called back. It took them a week to contact me again and then they stated it would be $175 just to have someone come out to diagnose the problem. It would be an additional cost to have them actually come back and fix the chair. I don't feel she should have to spend that money to get a chair that functions as guaranteed. The chair is not even a yr old and my mother is a very petite woman so it is definitely not an issue of abusing the chair. She needs a chair that works and does not have time to keep going back and forth between Golden tech and *** to resolve this issue. I feel the company should either repair the chair at no additional charge or send someone to pickup the chair and issue a refund so my mother can purchase a chair that functions as it should. This chair should ease my mothers life and provide comfort not cause her unneeded stress.

  Business Response

  Date: 06/13/2023

  Good Afternoon,

  We are sorry to hear about the issues with *********'s mom's chair.

  We will reach out to ********* to review the details and see the best way to resolve.

  Thank you,

  *********************

  Director of Customer Support Services

  Customer Answer

  Date: 06/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  We are going to try and resolve the issue. I will follow up if a resolution is not reached.
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/22/22 Purchased a Lite Rider envy for $1,850.00 brand new. Four months later it developed a knocking noise while riding which has become more constant & much louder. ***********************, at *********. in Southampton. Pa. ***** has attempted to correct the problem over the past few months. He now tells me that there is nothing else he can do for me. I purchased it from him & it is still under warranty. He has been evading me now & said he will have ***, from Golden give me a call but it never happens. He does not provide me with ***'s phone number or last name. I am left with no answer and am concerned it might not be safe. ***** has indicated that he has no interest at this point since it does work.

  Business Response

  Date: 06/12/2023

  Good Morning,

  We are sorry to hear that you are having an issue with your unit. We will be in touch with you to review details and will also speak with your dealer to review.

  Thank you,

  *********************

  Director of Customer Support Services

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Golden Lift chair in October of 2021. About 8 months later (May/June of 2022) several bolts/screws fell out of the chair, they were bent, and the foot would not lift. We did without the chair for almost 4 months while waiting for the repair. Beginning in December of 2022 (about 6 months later) we started having the exact same issue. Again, the foot would not raise without a loud "Bam" noise and then I started finding bent screws on the floor again; 3 screws to be exact... so far and the foot does not raise. We paid about $1400 for this chair that was supposed to be warranted for 12 months; we have NOT had 12 months of usage since it's been too broken to use. I called the store I bought it from but no one ever calls back. I have been emailing and calling the Golden company since January of 2023. No one has bothered to return my calls. Then, I was contacted by *************, via text on March 30, 2023 to say that Golden contacted them to give me a "quote" for the repair. It seems Golden does not intend to fix my chair for the same issue. The last time my chair was repaired I told them it was still making the same sound as before it was repaired but nothing was adjusted. When you pay over $1400 for a chair you expect it to last for at least actually 12 months of the warranty without it falling to pieces with the SAME issue, TWICE.

  Business Response

  Date: 04/12/2023

  Good Afternoon,

  We have received this complaint and our techs will review with ******* to get a solve to the issue.

  Thank you,

  *********************

  Director

  Customer Answer

  Date: 04/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I hope that the Golden Company will contact me personally to help find a resolution; as yet, I have not had any communication from them.
  
  Regards,
  
  *************************************