Business ProfileforGolden Technologies

My mother purchased a lift chair/zero gravity chair from *** ****** ***** in Sayre, PA on 08/18/2022. The chair was manufactured by Golden Technologies. The model # is ****** with serial # **************. She paid $1,400.00 for the chair. Insurance didn't cover the cost. The chair never functioned properly from the beginning. We called *** ****** in nov and they sent a tech out to look at the chair but he said he didn't know anything about the mechanics of the chair. The functions of the chair have continued to worsen over time. The chair does not work as a lift chair and the foot of the chair is stuck in a partial upright position. The back of the chair does not raise to an upright position. My mother is 80 and disabled and needs a fully functioning lift chair. I called Golden tech for several days before I was able to get through to them but was transferred to *** ********* which is a third party warranty company. I was told they would call me back the next day. I did not hear back from them so I began calling them for an answer. Everyday I would have to leave my phone # and a recording said I would be called back. It took them a week to contact me again and then they stated it would be $175 just to have someone come out to diagnose the problem. It would be an additional cost to have them actually come back and fix the chair. I don't feel she should have to spend that money to get a chair that functions as guaranteed. The chair is not even a yr old and my mother is a very petite woman so it is definitely not an issue of abusing the chair. She needs a chair that works and does not have time to keep going back and forth between Golden tech and *** to resolve this issue. I feel the company should either repair the chair at no additional charge or send someone to pickup the chair and issue a refund so my mother can purchase a chair that functions as it should. This chair should ease my mothers life and provide comfort not cause her unneeded stress.