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Business School

Project Management Institue, Incorporated

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Complaints

Name: Project Management Institue, Incorporated
Address: 14 Campus Blvd, Newtown Square, PA, 19073-3200, USA
Telephone: (610) 356-4600

This profile includes complaints for Project Management Institue, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/08/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Eager to pursue my *** CAPM Certification after receiving my application approval from the organization to take the exam, I scheduled my online exam just 3 days out from receiving the acceptance, scheduled to test today 11/8 at 1:30PM EST. When I woke this morning to start my day, I discovered that my wallet and its contents, including my Drivers License, had been stolen. With a valid identification being a requirement to present ahead of taking the exam, I reached out to the testing service right away to rectify the issue. They stated because the issue wasn't communicated at least 48 hours in advance, they couldn't do anything and I'd have to contact PMI directly. Obviously the circumstances surrounding this situation prevented me from 48 hour advance communication given that it has only been 3 hours since this discovery. I reached out to *** and explained the situation, and they also would not allow me to reschedule without having to pay the entire cost of the exam all over again. While I understand "no shows" exist, prompting strict reschedule guidelines, the fact that I would still be taking this exam at 1:30 today had it not been for circumstances out of my control; yet, they are still trying to charge me an additional $225 after I have already had to pay this cost once. Conducting business in this way is SHAMEFUL. To take advantage of someone's misfortunate circumstances beyond their control for the sake of money is something the organization should be ashamed of. As a young professional in the workforce, I was eager to pursue this certification to help me excel in my career. After today's events, I myself would be ASHAMED to hold any certification from an organization who clearly does not care about its investors for business and rather the money they get themselves. It's so disheartening to find this out the hard way, as I really was excited to take this exam I had worked so hard to prepare myself for.
Business Response
Date: 11/13/2024
From: ***** ****** <**************************************>
Sent: Wednesday, November 13, 2024 7:56 AM
To: **********************************
Subject: **** Exam - PMI ID# ********

Dear ******** *******,

Thank you for contacting PMI. Your most recent inquiry to the Better Business Bureau (BBB) was forwarded to me for review and response.

I am sorry to hear of the loss of your personal Identification and challenges you faced both professionally and personally due to this incident.

The process and protocols surrounding the administration of an exam is meant to ensure that all candidates are treated fairly. It appears that in this incident the application of our operating procedures did not meet your expectations and for this we are sorry!

As a one-time customer courtesy, PMI is offering a free exam for you. Also, we will ensure that your prior appointment does not count as a failed attempt. You will still have three opportunities to sit for the **** exam. To schedule your exam, please log into your myPMI dashboard and select Set Exam Details.

Kindly note - Your exam eligibility expires on 1 November 2025.

We thank you for your interest in PMI and the project management profession and wish you the best in all of your future endeavors!

Regards,

***** ******, CSPO(R), ****(R)
Product Specialist III
**************************************
************
Christiana,** | ************* | EDT
***********

We maximize project success to elevate our world.
Customer Answer
Date: 11/13/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *******
Initial Complaint
Date:08/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took the ** Implementation exam and the instructions and all of the documents said I would have 60 minutes. However at 40 minutes in I received a 5 minute end of test warning and had to rush through the remainder of the exam. Per confirmation for the exam center I submitted the exam at 43 minutes and 11 seconds, with 1 minute and 49 seconds remaining. But I should have had 60 minutes and did not. I want to retake the exam without charge and have the full 60 minutes aloted or receive a refund. I have reached out multiple times and customer service and escalations have not resolved the issue. I have attached the email confirming I would have 60 minutes and the responses. I keep getting from customer service not addressing my issues.
Business Response
Date: 08/20/2024
From: *********************** ***************************************
Sent: Tuesday, August 20, 2024 9:19 AM
To: *************************************
Cc: *********************** ***************************************
Subject: OTI - PMI ID# *******

Greetings ******,

Your most recent inquiry to the Better Business Bureau (BBB)was forwarded to me for review and response.

I am sorry to hear of the challenges you faced during your exam session and the frustration they caused.

Kindly note that I have requested that a new exam eligibility be provided to you free of charge. You will be notified via email when this process is complete and you may then plan to sit for the exam again.

Please allow 3 5 business days to receive the email.

Sincerely,

**********************;
Product Specialist III
*******************************
************
Christiana, ** | ************* | EDT
www.pmi.org
Initial Complaint
Date:08/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive paid and subscribed to being a member of the **** utilized their Exam Prep, and completed extensive training for preparation of their exam.On May 18th, I took the *** exam. Hours before the exam, I tested my systems to ensure compatibility. I logged on at 10 PM to check-in, and that is when the issues began. Despite my system passing earlier checks, it failed during the check-in process. Subsequently, I experienced multiple issues while checking in and approving my testing space, resulting in a 4565-minute delay.During check-in, I received a text offering assistance, but at that time, I was allowed into the testing waiting area. I never connected with a live person or *******, and my test timed out several times. If misconduct was suspected, I was never given a notification, flagged, kicked out of the testing room, or warned for misconduct. Contacting their revocation department via e-mail, they provided a credit to have test retaken in person-in less than 3 minutes of me sending the e-mail. After completing research on the number of misconducts in the month of May 2024, I wrote an appeal on June 19th, to address the recent allegations of misconduct associated with my exam. After conducting thorough research and a consultation with an attorney, it is clear that there are no grounds for accusing me of misconduct, particularly as I was never proctored during the exam.Furthermore, it has come to my attention that testing candidates are potentially falling victim to a money scam. It appears that PMI may not be fulfilling its obligatory contractual agreement with the ****************** which requires a certain percentage of individuals to test on-site. This discrepancy raises serious concerns about the legitimacy of the accusations and the fairness of the testing process. They have yet to respond after the autogenerated e-mail states to expect response in 30 days. I am requesting refund for membership and exam if theyre unable to release scores and certificate.
Business Response
Date: 08/16/2024
From: ***********************
Sent: Friday, August 16, 2024 2:26 PM
To: *******************************
Cc: *********************** <**********************************;
Subject: PMP Exam - PMI ID# *******

Greetings Arinthea,

Your most recent inquiry to the Better Business Bureau (BBB) was forwarded to me for review and response.

I am very sorry to hear of your experience during your 18 May 2024 PMP exam. It appears that you experienced significant challenges as you were greeted by the ******* which required troubleshooting to remediate the issue(s). Our records indicate that you were able to complete the exam. Kindly note that all test takers are monitored by a ******* remotely although that individual may not need to reach out.

As has been communicated,

PMI uses independent third-party security vendors, including psychometricians (statisticians), to conduct forensic analyses on test administration data.These analyses are designed to protect the validity of the examination by looking for evidence that suggest a candidates score may not be a true measure of their knowledge or ability. PMI reserves the right to hold, invalidate,cancel, or take other appropriate action against any score identified as potentially invalid on the basis on these analyses alone.

At this time I have requested that the fees in question, both PMI membership and PMP exam fees, be refunded to you. You should see the funds returned to your financial institution within the next 5 7 business days.

Again, we apologize for the frustration that you experienced during your interaction with the greeter and release of the exam to you.

Sincerely,

***********************, CSPO
Product Specialist III
*******************************
************
**********, ** | ************* | EDT
www.pmi.org

We maximize project success to elevate our world.
Initial Complaint
Date:08/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sat for my PMP exam at 8:30 AM GMT+8 on August 2, 2024. The ******* kicked me out before the exam started and the only explanation I was given is that I was being kicked out due to the test being taken by a proxy. I have submitted pictures of myself holding my drivers license, passport, old passport, and several other pieces of documentation to provide as evidence that I am, in fact, myself. ******* VUE and PMP have both been completely unhelpful and unwilling to discuss this case with me. I have also filed a BBB complaint against ******* VUE. I received an email from PMI stating that my exam was forfeit due to a security violation. I assume this is the same proxy tester allegation that the ******* VUE ******* made which is unequivocally a false accusation. I have continued to try and reach out to PMI for assistance as, at this time, I have yet to receive a single response. They have not told me what the security violation was or, assuming it is the same, given me the chance to appeal this decision even though, once again, there was no proxy tester and I myself sat for my exam after taking time off work and spending the entire previous week studying all day for it every day. I have never cheated on a test, nor failed to pass an exam on the first try. I find these accusations slanderous and defamatory without any additional information or concrete evidence provided by PMI and ******* VUE. If a mistake was made on my end, Im happy to understand it better so I dont repeat the same mistake in the future, but at this time the not allegation I have heard is that I am not me, which is simply false.I would be happy to do an onsite fingerprint scan and background check or anything else they might need to prove my innocence in this matter.
Business Response
Date: 08/09/2024
From: *********************** ***************************************
Sent: Friday, August 9, 2024 2:03 PM
To: *******************************
Cc: *********************** ***************************************
Subject: *** Exam - *** ID# ********

*******,

Your most recent inquiry to the Better Business Bureau (BBB) was forwarded to me for review and response.

During the verification process and prior to the release of the exam to your device on 2 August 2024, test security software identified an IP address outside of the country that you provided during the registration process in direct violation of testing policies.

Once notified of this situation, the ******* terminated your examination.

Based on this scenario, if you decide to continue to pursue the *** certification, you will need to pay the appropriate fees and select an appointment data and time at an approved ******* VUE testing facility.

Testing facilities can be located through the ******* VUE website, *****************************************************************************************************

At this time, PMI considers this matter closed.

Sincerely,

**********************;
Product Specialist III
*******************************
************
Christiana, ** | ************* | EDT
www.pmi.org

We maximize project success to elevate our world.
Initial Complaint
Date:08/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was member of PMI from 2012 and paid my dues on time all the times. I was not involved in any PMI or PMP activities from 2018 and my credit card that was linked to the account expired as of 2/2018. However, PMI still was charging my card despite the card was expired already, I did not notice those charges till recent. I asked PMI for a refund and they returned just last charge they did for 2024, but they don't want to issue refund for the charges from year of 2018 to the 2023. I knew that my card on file was expiring and thats why I did not check it more thoroughly.
Business Response
Date: 08/08/2024
From: *********************** ***************************************
Sent: Thursday, August 8, 2024 1:46 PM
To: ****************
Cc: *********************** ***************************************
Subject: *** Membership Autorenewal - *** ID# *******

Greetings Vasili,

Your most recent inquiry to the Better Business Bureau (BBB)was forwarded to me for review and response.

I am sorry to hear of the confusion that your issue in regards to Membership Auto Renewal has caused. Kindly note that Autorenewal is solely at the discretion of the *** member. An individual must select this option to be enrolled in the program. Consequently, the member or registered ***.org user must remove this selection to terminate future charges.

Also, the acceptance or rejection of a charge to the credit card that has been provided to *** is at the sole discretion of the issuing financial institution.

Our records indicate that you have received a refund for the most recent charge and we consider this matter closed.

We appreciation your continued support of *** and the project management profession!

Sincerely,

**********************;
Product Specialist III
*******************************
************
Christiana, ** | ************* | EDT
www.pmi.org
Initial Complaint
Date:07/31/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a membership id# ******* with pmi I got my exam conducted on 2nd of june 2024 and i received provisional result that i passed the exam in the testing center On the next day i received that i made misconduct and they canceled my score for that.All misconduct criteria mentioned on their guide is related to taking the exam online not in an authorised test center..*** refuse to clarify what went wrong in my first trial and they forced me to pay for the retake.And i still have no clue what went wrong in the first trial If the retake is due to hidden reason at least it has to be free of charges.
Business Response
Date: 08/05/2024
From: ***********************
Sent: Monday, August 5, 2024 4:21 PM
To: ***********************
Cc: *********************** <**********************************;
Subject: PMP Exam - PMI ID# *******

Greetings ****,

Your most recent inquiry to the Better Business Bureau (BBB)was forwarded to me for review and response.

PMI uses sophisticated forensic models to detect evidence of irregularities and invalidity, including but not limited to having access to test content in advance through either intentional or unintentional exposure,collusion, and/or using proxy test-taking services. These types of forensic analyses are common in the professional certification testing industry and have been validated as effective.

In order to protect the integrity of our detection and prevention methods, PMI does not share the exact indicators detected, analyses used, or safeguards in place.

After an additional review of your case and the evidence provided by our forensic analyses, we have determined that your exam score was correctly invalidated in accordance with the published PMI Certification policy.

Our records indicate that you sat for the exam on 4 August 2024 and at present PMI is awaiting the results from our test delivery vendor,***********

Sincerely,

**********************;
Product Specialist III
*******************************
************
Christiana, ** | ************* | EDT
www.pmi.org

Customer Answer
Date: 08/06/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22072708

I am rejecting this response because:
It is my right to take a refund for the retake exam fees (193 USD).
because in a random unjustified way PMI decided to cancel my score in the first trial but simply validated my second trial.
while: i took and passed both exams in the very same conditions:
- same knowledge.
- same test center.
- and the most important of all exactly the same testing technique (multiple choice questions) no extra interviews or different type of questions were implemented.
conclusion is what kind of violation did i do worth paying 193 USD.
PMI should simply refund my retake fees as they have no doubts now according to their own system that i have the proper knowledge and i have no fraud or misconduct intentions
and any internal processes or assurance procedures inside PMI i shouldn't be paying for it.

Regards,

*******************

Business Response
Date: 08/06/2024
From: ***********************
Sent: Tuesday, August 6, 2024 11:27 AM
To: *************************** <*************************>
Cc: *********************** <**********************************;
Subject: PMP Exam - PMI ID# *******

****,

As was indicated in prior correspondence, kindly note that PMI uses sophisticated forensic models to detect evidence of irregularities and invalidity. These types of forensic analyses are common and have been validated as effective.

Your original exam attempt was identified through this analyses and consequently your exam score was invalidated. After an additional review of your case and the evidence provided by our forensic analyses, we determined that your exam score was correctly invalidated in accordance with the published PMI Certification policy. As stated in this policy, your exam fee is forfeited and candidates are required to schedule their future appointments at a ******* VUE testing facility.

Our records indicate that your most recent exam appointment on 4 August 2024 was successful and that you have earned the Project Management Professional (PMP) credential!! Congratulations!

At this time, PMI considers this issue resolved and closed.

Sincerely,

**********************;
Product Specialist III
*******************************
************
Christiana, ** | ************* | EDT
www.pmi.org

Customer Answer
Date: 08/06/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22072708

I am rejecting this response because:
To cancel or fail my first attempt has to be based on security vilation like cheating or by failing to answer the questions correctly
I already passed the *** exam without any security breaches or cheating etc... which is enough to earn the certificate.
Which already happened on the 2nd of june first and successful trial.

Thanks to refund 193 USD

or else PMI is simply giving the certificates based on random checks and unknown clear criteria to the applicants.

Regards,

*******************
Initial Complaint
Date:05/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I participated in the Project Management PMP exam organized by *** in ***************** on March 3, ******, and obtained the certificate issued by the organization on July 7. However, I received an email of certificate cancellation in May. My exam fee of $294 has been paid to the *** project organization, but there is no substantive evidence for them to cancel my certificate. They checked my information before the exam and let me take the exam, but now there is no reason to cancel my certificate. I was on a business trip to take the exam at that time. If the exam is not allowed, the *** project management agency should inform me in advance instead of taking away my exam fee and not refunding my fee, which I think is unreasonable and incorrect. They directly said that they would not deal with this matter. I hope you can help me get back my exam fee.
Business Response
Date: 05/24/2024
From: *********************** <**********************************; ********* Friday, May 24, 2024 9:34 AM
To: ********************
Cc: *********************** <**********************************;
Subject: PMP Exam - *** ID# ********

*************************,

Your most recent inquiry to the Better Business Bureau (BBB) was forwarded to me for review and response.

Kindly note the that the revocation of your test results occurred after the review of possible exam misconduct. This evidence can be detected either during an exam by proctoring and other electronic safeguards, or after an exam through forensic analysis and data review, as occurred in this case. *** uses sophisticated forensic models to detect evidence of potential misconduct including, but not limited to: having access to test content in advance, collusion, and/or using proxy test-taking services. These types of forensic analyses are common in the testing industry and have been validated as effective. In order to protect the integrity of our detection and prevention methods, *** does not share the exact indicators detected, analyses used, or safeguards in place.

We have reviewed your case and the evidence provided by our forensic analyses. According to our records and the data from your exam attempt, your exam score was correctly invalidated in accordance with published *** Certification policy. As stated in the *** Certification Handbook,

*** uses independent third-party security vendors, including psychometricians (statisticians), to conduct forensic analyses on test administration data.These analyses are designed to protect the validity of the examination by looking for evidence that suggest a candidates score *** not be a true measure of their knowledge or ability. *** reserves the right to hold, invalidate,cancel, or take other appropriate action against any score identified as potentially invalid on the basis on these analyses alone.

To obtain PMPcertification, candidates with security failures must retake the exam at an in-person test center at their own expense.

We consider this matter resolved.

Regards,

**********************;
Product Specialist III
*******************************
************
Christiana, ** | ************* | EDT
www.pmi.org

We maximize project success to elevate our world.
Customer Answer
Date: 05/28/2024
Hello, I am very dissatisfied with the information replied by the staff of PMI, because after the exam, they have reviewed whether my certificate can be obtained, and I have passed their audit, instead of telling me that there is something wrong with my exam process, so they have revoked my certificate, because they revoked my certificate before because there is a problem with the exam location. Instead of saying that there was something wrong with my exam process, I thought that they were illegally obtaining my exam fee in disguise, so I asked PMI to refund my exam fee, which is reasonable
Initial Complaint
Date:04/27/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up to take an online PMP test with PMI. After I selected a date and time, it provided me with links to VUE to download software and run tests. I followed the instructions the software provided, but unfortunately, it said my computer network or connection would not work. I spoke with a customer service agent from PMI and they are requiring a $70 fee to change the date. PMI did not provide the links to test the network or computer system until after I selected and paid for the exam. I did not wait an excessive time, I set up the software and after trying to troubleshoot it for an hour, I contacted PMI to change to an in-person test. I should not have to pay additional money because their system is incompatible with mine when there is an easy solution to reschedule the exam to an inperson one.
Business Response
Date: 04/29/2024
From: *********************** <**********************************; ********* Monday, April 29, 2024 1:20 PM
To: *******************
Cc: *********************** <**********************************;
Subject: PMP Exam - PMI ID# *******

Greetings ************* ******,

Your most recent inquiry to the Better Business Bureau (BBB) was forwarded to me for review and response.

I am sorry to hear of the challenges you faced and the inconvenience experienced while scheduling your PMP exam. Kindly note that a candidate can select OnVUE as an option while navigating the scheduling process and run the system check prior to committing to a specific date and time.

To assist you, your scheduled exam has been cancelled. You may now log into your myPMI dashboard and schedule your exam without being assessed additional fees.

Please let us know if we can be of further assistance!

Sincerely,

**********************;
Product Specialist III
*******************************
************
Christiana, ** | ************* | EDT
www.pmi.org

We maximize project success to elevate our world.
Customer Answer
Date: 04/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. PMI has provided the product that was suitable for use and waived the associated fee. Thank you for your support.

Regards,

*****************
Initial Complaint
Date:04/23/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Project management institute had a data breach recently and failed to inform customers of this breach. I obtained this info from a password management program.Why didnt they inform and is there any ongoing litigation by others in resolving this incident and forcing PMI to change policies on communication practices.
Customer Answer
Date: 04/29/2024
Screenshot - ****** Chrome message upon entering www.pmi.org

Screenshot - ****** Password Manager indicating data breach on www.pmi.org 7 months ago
Customer Answer
Date: 04/29/2024
I spoke with *********************** from the Project Management Institute. He indicated he corresponded with PMI Internal IT and **************** and response was they have not incurred a data breach. He also communicated they do not sell personal information but as a user, you can option to have this done via a opting out setting configuration on the PMI.ORG Dashboard.

Further information was requested regarding the issue. I submitted a screen shot of the warning window pop up referencing the databreach as well as ****** Password Manager screenshot referencing a data breach that occurred 7 months ago.
Business Response
Date: 04/30/2024
From: *********************** <**********************************; ********* Tuesday, April 30, 2024 4:50 PM
To: *************************************
Cc: *********************** <**********************************;
Subject: PMI Online Security - PMI ID# *******

Greetings ***************************,

As discussed during our call of 29 April 2024, PMI monitors all systems to ensure data security.

Also, I have sent under separate header the process by which you can register your communication preferences.

Please let me know if we can be of further assistance.

Sincerely,

**********************;
Product Specialist III
*******************************
************
Christiana, ** | ************* | EDT
www.pmi.org

We maximize project success to elevate our world.
Customer Answer
Date: 05/01/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21616182

I am rejecting this response because:

No proof or evidence was submitted, just one word against another. Also, there is no opt in/opt out options available for retaining my personnel information on the Pmi.org website. Theres only options to opt out of advertisements.
its just another example of big corporations not accepting responsibility.

Regards,

***************************
Initial Complaint
Date:04/19/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 18, I received a membership renewal email notification from PMI. I logged into my PMI account and noticed there is a $20 increase. I called PMI's customer support, he said there is a $10 membership fee increase from 3/31/2024. And another $10 due to my membership was expired in February. I did not receive a prior notification for the fee increase nor the expiration of my membership.
Business Response
Date: 04/22/2024
From: *********************** <**********************************; ********* Monday, April 22, 2024 3:38 PM
To: ********************
Cc: *********************** <**********************************;
Subject: PMI Membership - PMI ID# *******

Greetings ********,

Your most recent inquiry to the Better Business Bureau (BBB)was forwarded to me for review and response.

I am sorry to hear that you were not aware of PMIs Membership price increase in ************** Kindly note that emails were sent to the address we have on record explaining the change.

At this time I have requested that the $10.00 USD new application fee be refunded to you. Please allow 3 -4 business days before the funds will appear in your account.

Again, we are sorry that you were unaware of the membership dues increase.

Thank you for your continued support of PMI and the project management profession!

Sincerely,

**********************;
Product Specialist III
*******************************
************
Christiana, ** |************* | EDT
www.pmi.org

We maximize project success to elevate our world.
Customer Answer
Date: 04/28/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************

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Project Management Institue, Incorporated

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Project Management Institue, Incorporated is NOT a BBB Accredited Business.

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Project Management Institue, Incorporated is NOT a BBB Accredited Business.