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Project Management Institue, Incorporated

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Project Management Institue, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PMI has been denying my access to their project management professional certification exam through the veil of auditors only operating via email. I have applied twice to gain access after investing $1500 in courses and $300 in PMI membership fees. Their auditing team has given me feedback on my application that is in stark contrast to the content of my application. Such as: - the role is unclear - in each of my submissions I clarify that I am the project owner - Project stakeholders were not addressed - in each project i notated my stakeholders It is as if the audit team has not read a single word of my application and instead is flicking through my information and sending out a declination with no regard for the negative impact on myself. This company has take $300 of mine and expect at minimum a refund for their poor communication systems and admittance to their certification program that I have been gate kept from for no apparent reason.

      Business Response

      Date: 05/16/2023

      PMI has contacted candidate, reviewed their PMP(R) application and he is now ready to sit for the exam.   

    • Initial Complaint

      Date:11/18/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 18th i booked a private room to take my PMI-BA exam. The exam was to start at 2pm I started half an hour before the exam to prepare as I was instructed to take a picture of 4 sides of the room, myself and my ID. Every picture I took with my apple phone stated retake. The facilitator requested access to my phone which I gave. I sent several new pictures. I could see them very clearly. I prepared at my computer for the exam. They apologized for the delay in starting as they had 36 people prior to me to verify. At 2:20 they got to me and I was told to retake my ID picture. i did several times and was told it was blurry. I asked what could we do to solve the problem. I have done everything I could at my end. I suggested facetime or live camera and they hung up on me! I was not allowed to take the exam through no fault of my own. I am 65 years old. I have been studying for weeks to be hung up on. When I contacted PMI on their website I got their standard answer "we will contact you within 5 - 10 business days. There was no contact number for the facilitator as they are farmed out overseas. I contacted Worksafebc as they paid for the exam and with their help I managed to reach someone live and was again told 3-5 business days. Absolutely unprofessional and seeking to cut costs with overseas customer service that are unable to properly assist. The course actually teaches how to solve these kind of business problems. How ironic when they cannot solve their own glitches. I had a complete melt down, nerves shot and will take several days to recuperate.

      Business Response

      Date: 11/30/2022

      From: Glenn F********
      Sent: Wednesday, November 30, 2022 1:18 PM
      To: *******************
      Cc: Glenn F*********** <**********************@pmi.org>
      Subject: PMI-PBA PMI ID# *******

      Dear *********,

      Your most recent inquiry to the Better Business Bureau was forwarded to me for review and response.

      I am very sorry to hear of your Online Proctored testing experience and I apologize for the frustration that this situation caused.  Also, the service that was provided to you did not meet the level to which we aspire and we appreciate your honest feedback.  This information will be used to provide a better testing experience in the future.

      A new eligibility has been provided and you can now reschedule your exam at your convenience.

      You have indicated that you procured a private room in which to sit for your exam.   It appears that the internet connectivity at that location prevented a successful testing experience.

      Please ensure that you run the system test for your device and are confident that the internet  reception is stable in the location in which you prefer to test.

      If you have any additional questions or concerns do not hesitate to reach out to me.   It is important to me that you are able to schedule and sit for the complete exam.

      Sincerely,

      Glenn *. F*********, CSPO
      Product Specialist
      Project Management Institute
      14 Campus Blvd
      Newtown Square, PA 19073-3299 USA
      Mobile: ***************
      Email: ***************@pmi.org
      Web site: www.pmi.org

      Customer Answer

      Date: 11/30/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

    • Initial Complaint

      Date:11/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 10/25/2022 Amount of money: $514.33 Excluding Chapter Membership: 30.00 PMP Certification Exam Nature: On 10/25/2022 at 10:30 am: I began taking my home exam but the Proctor kept interrupting me stating that he/she was not able to see my left eye in the webcam. However, when I view the Proctor's Rectangular View, I was able to see myself just fine. After, 20 minutes into the exam, the proctor mentioned they were not able to see my left eye. I informed them, that I am only on question 10 and I am not able to concentrate due to the popups. They informed me they were doing their job. I agreed to revoke the test and I could physically go to take my exam at the testing center. I have the exchange between the proctor and I, as well as pictures of my testing area. I would like a refund or opportunity to reschedule at the testing center in order to take my exam. From reading other complaints it appears, this is a known issue. Adding - I cannot sit like a statue for 2-hrs throughout the exam.

      Business Response

      Date: 11/22/2022

      From: Glenn F**********
      Sent: Tuesday, November 22, 2022 4:40 PM
      To: 'M ******' <*************************>
      Subject: PMP Exam - PMI ID# *******

      Greetings ****,

      Please accept this email as confirmation that I have requested the fees for your exam and membership to be refunded.   However, you will still be able to sit for the exam and will also remain a PMI member through 31 October 2023.  Once this process is complete you will receive an email notifying when you can schedule your exam.

      We thank you for your support and wish the best in all of your future endeavors!

      Sincerely,


      Glenn ** F********, CSPO
      Product Specialist
      Project Management Institute
      14 Campus Blvd
      Newtown Square, PA 19073-3299 USA
      Mobile: ***************
      Email: *******************************************
      Web site: www.pmi.orgTell us why here...

    • Initial Complaint

      Date:10/05/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 10, 2020 I purchased I applied to PMI, purchased a membership, and paid an application fee. The total was $553.17. I began studying for the exam, but due to COVID and a change in work situation I was not able to get back around to scheduling the exam until October 2022. When I tried, I found that the application and exam fee had expired and been forfeit. I reached out to PMI to try to reach some sort of compromise, but the only advice I was given was to repay the entire amount again. PMI demonstrated no interest in reaching a compromise or understanding that I had paid over $500 for them to provide absolutely no value. I went back through my emails and text messages to see if there was any notification at all of this expiration, and I found nothing. If (and this is a big "if") the year time frame was provided, it was well-hidden.

      Business Response

      Date: 10/06/2022

      From: Glenn F**********
      Sent: Thursday, October 6, 2022 12:26 PM
      To: ****************
      Subject: PMP Eligibility Period - PMI ID# *******

      Greetings ****,

      Thank you for taking time today to speak with me in regards to your experience with PMI and applying for the PMP.

      Again, I would like apologize for the level of service you received in regards to your recent contact with us.  This is not the level of service to which we aspire.

      Please log into your myPMI dashboard and select Certifications from the top banner, PMP from the drop down and then select the Reapply option.  Please follow the prompts to complete the application and then select Submit. The information that will be covered on the exam can be found here  PMP Exam Content Outline and the Certifications Handbook can be found here Handbook .

      Once you receive the notification via email that your application has been accepted, please reach out to me via this email address.   You will receive credit for the funds that you submitted previously.     

      As we discussed, please ensure that you update your contact information through your myPMI dashboard.

      We wish you the best on all of your future endeavors!

      Sincerely,

      Glenn *. F***********, CSPO
      Product Specialist
      Project Management Institute
      14 Campus Blvd
      Newtown Square, PA 19073-3299 USA
      Mobile: ***************
      Email: ***************@pmi.org
      Web site: www.pmi.orgTell us why here...

      Customer Answer

      Date: 10/07/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      I was able to connect with Glenn from PMI, and he was incredibly helpful in resolving this issue. I am 100% satisfied with the outcome.

      Regards,

      ****

    Project Management Institue, Incorporated is NOT a BBB Accredited Business.

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