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Business Profile

Gun Dealers

Keep Shooting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Dealers.

Complaints

This profile includes complaints for Keep Shooting's headquarters and its corporate-owned locations. To view all corporate locations, see

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Keep Shooting has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paced an order dated Jan 3 2024.#INV-***-240103-00062284 for Order #***-240103-00062284 As of Feb 26 2024 I have not received goods.i placed two inquiries with this business and cannot get any answer.Not my first problem with this dishonest business.

      Business Response

      Date: 02/26/2024

      We would like to address a recent complaint received from one of our customers regarding an order placed on our website. Our records indicate that the order in question was cancelled and fully refunded on the same day it was placed. We also provided a copy of the refund via email to the customer in question. Despite our efforts to resolve any issues and provide a positive customer experience, we have received negative feedback and experienced multiple chargebacks from this customer in the past. As a result, we have chosen not to do business with this individual going forward.

      Customer Answer

      Date: 02/27/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21346459

      I am rejecting this response because:

      They are lying. The submitted document is not an email, and proven not an email because of no time stamp or email format.Keep shooting sent no emails to me, other than an order confirmation email, invoice copy email, and thank you email form letter for the order, all three sent Jan 3, and in my files, and all of which have the normal email format and timestamp.

      No response to 3 order inquiry emails sent by me sent to them.

      An internal credit memo means nothing. It is not an order cancellation, or a refund.

      But an internal credit memo is an admission they initiated a credit card charge against items they did not have or intend to ship out.

      Order cancellations show a total charge of $0.

      They are lying :I have complained about fraudulently described items in the past, but never instituted a credit card charge back..

      Regards,

      *****************








      Business Response

      Date: 03/01/2024

      we would like to clarify that we have reviewed our records and found evidence that supports our previous responses to your inquiries. Specifically, we have verified the timestamps on our systems that indicate the order was indeed voided within minutes of being placed. This information has been documented and saved as part of our standard operating procedures. Despite our efforts to resolve any issues and provide a positive customer experience, we have received negative feedback and experienced multiple chargebacks from this customer in the past. As a result, we have chosen not to do business with this individual going forward. Customer states they want a refund as the outcome when in fact the order has been refunded (voided) Jan 3, 2024 4:04:21 PM Closed Customer Notified We refunded $50.85 online. Transaction ID: "******************"

      Customer Answer

      Date: 03/03/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21346459

      I am rejecting this response because:


      I have never done a charge back to them That is a lie.

      Negative feedback was for an item that was fraudulently described (none of the markings pictured, or described) on the item sent. .A very common problem many consumers have had with this company over the same issue, and this company has a bad reputation, and is about to have a much worse one, and on a scale that that will shock them.

      Their claims of contacting me about an order cancellation is a lie.

      My complaint was based on where is my item which was based on their message they would contact me when the shipment happened, having received no other communication from them, and no response to 3 direct emails to them asking about where my order was, none of which they responded to *********** standard with this company based on other complaints.

      Order cancellations are not exactly abnormal. With experience of over ****** mail order purchases I am completely familiar with every aspect of purchasing, including cancellations and refunds. This company's conception of customer service and is among the worst I have ever seen.


      *****************








      Business Response

      Date: 03/04/2024

      Their desired outcome of a refund was meet on January Jan 3, 2024 at 4:04:21 PM. 

    • Initial Complaint

      Date:09/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order August30 ,2022 the knife cost 30 dollars and 90 cents,they took my money right away,never sent order confirmation,I have sent several emails either give me knife or give me my money right now I am pretty ****** ,I buy a lot of stuff on line never dealt with customer service like this

    Keep Shooting is NOT a BBB Accredited Business.

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