Complaints
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company reached out to me and we resolved the issue. No further action needed. Thank you.r had been shut off to the unit and never turned back on.Oliver sent me an invoice for $2,264.40 for the new humidifier. I don't feel I should be responsible for this as my system was working fine before they showed up. If their work caused it to break, they should be liable for corrective measures.I've called their office multiple times to resolve and have a very hard time getting a response. Finally, the service manager indicated that he could give me 10% off. 10%!?? I declined. I politely told him that I would appeal to the BBB for assistance in resolving the outstanding invoice. He said he would have the owner call me immediately. The owner did not. Any assistance you can provide in resolving this matter is appreciated. I have never reached out to the BBB before and I always pay bills on time. I feel wronged in this instance.
Business Response
Date: 02/20/2025
The service manager and the customer spoke last night and came to an agreement of payment.
This is resolved.
Let us know if the customer says otherwise.
Thank you,
*****
Customer Answer
Date: 02/20/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *******Initial Complaint
Date:11/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 22566816
I am rejecting this response because:The technician did not enter unit so how could the leak be determined?
This is the second incident where a "leak" was suspected and on the first incident (charge $165) there was none. I understand that Penco, the property manager of the **** lives directly behind my unit so my recourse should be with them, but will unlikely to resolve in my favor. I'm simply requesting that future "leaks" should be at least be confirmed and if denied entry that the reporting party solely be responsible for the charge and not the *** (Penco) because I'm being billed for unsolicited services.
For what it's worth, I resolved the issue by replacing the flapper prior to this incident.
Regards,
******* ***Business Response
Date: 11/21/2024
The Property Manager which is Penco called in a leak in a wall to Oliver. It was determined it was coming from unit 704. We billed ************** ***************** to send our technician out. We are owed this money to us from Penco. They must have billed the customer. He will have to put his complaint in with them. ***** owes us for this invoice, the customer owes Penco.
Business Response
Date: 11/21/2024
The Property Manager which is Penco called in a leak in a wall to Oliver. It was determined it was coming from unit 704. We billed ************** ***************** to send our technician out. We are owed this money to us from Penco. They must have billed the customer. He will have to put his complaint in with them. ***** owes us for this invoice, the customer owes Penco.
Business Response
Date: 11/27/2024
The customer is being given this bill to pay by *************************. Penco owes Oliver, not the customer.
Thank you,
***** *******
Initial Complaint
Date:10/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The resolution suggested by Oliver is acceptable. However to date, they have not made good on this proposed resolution. Ms. ******* from Oliver notified BBB that Oliver would be refunding $200.
On October 23, Mr. *** ******, Oliver Area Sales Manager, notified me that Oliver was processing a check for $200 and it would be posted that day.
On October 30, I texted Mr. ****** and informed him that I had not received the check. Mr. ****** contacted me today 10/31/24 and informed me that the check went out in todays mail.
If and or when I receive the check, I will be satisfied.ing further from *** ******.The resolution I am seeking is the payment of the $200 which was included in the final contract between Oliver and me.Business Response
Date: 10/23/2024
We will be refunding this customer ******* their concerns over the **** rebate.
***** *******
Oliver Heathing and Cooling
Customer Answer
Date: 11/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *******Customer Answer
Date: 11/04/2024
The vendor finally sent the promised check in the amount of $200. This action satisfies my complaint.
***** ******* 11/4/2024
Initial Complaint
Date:05/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I live in a condo and my wall is buckling and its cracking along the base of the wall, my roommate contacted the plumber since the plumber has a contract with my condo association. The name of the plumber is **** Shank someone from his company came out inspected the situation and told my roomate that he would get back in contact with us within a week to give us an estimate, that was 3 weeks ago. My roommate called and left several messages and he or his workers have yet to submit an estimate to us, also theres a good chance theres mold behind the wall. The building engineer was informed of the plumber not calling us back in theee weeks and dodging us. The maintenance worker of our building called the plumber on speaker to have him come out and he said someone would be out within a week again no one came out nor called us back. I want this company investigated because they dont have to live like this with mold in the wall.Business Response
Date: 06/19/2024
We went to the unit on two separate occasions at no cost to look at a fan coil unit that supplies heat and A/C to his condo. We gave the roommate a verbal estimate and told her if they would like to proceed , to let us know and we would send a written estimate and a deposit would be required to order a new unit.
The client wanted the condo association to take responsibility for the repairs. I am a preferred contractor that the association often refers to the owners of the units. I do not work for the condo association. I am am independent subcontractor. Each unit is individually owned, and the owners can hire any approved contractor to complete their work. They own their mechanical equipment, heating and AC unit.
Due to the client not wanting to take financial responsibility for the repairs or cost of repairs, I have not been able to schedule the work. The association is not responsible for the repairs ordered by condo owners.
Thank you for your diligence in reviewing this matter.
Initial Complaint
Date:11/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business. They confirm that I will not be charged for the "arrival" fee in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**************Business Response
Date: 11/28/2023
After looking into it the customer did not pay anything for the visit on 11/17, not even the arrival fee she said that it was “unexpected” and she wasn’t paying it.
The tech quoted $907 which is what we charge for this job, it takes time to flush the unit and we charge appropriatly for this task.
Looking at her history I do not see anywhere we quoted her $450 to flush the tankless.
It may have been quoted to her back in 2019 when she had problems with her original tankless.
We quoted for a new unit that was installed on 12/26/2019.
We had to go back last year for a warranty issue, we don’t have any other history with her other than that.
I feel that we quoted the job accurately and the tech did everything to help the customer while onsite by waiving the arrival fee.Initial Complaint
Date:01/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In September I called for service on my a/c. They couldn't come that night so we set up and appointment. Within an hour, I called back and cancelled the appointment. I have been getting charged $13/month since September.Business Response
Date: 01/12/2023
Hi ******- I have reviewed your account, we have looked into your account, and we reached out twice to discuss the charge, but I will have a manager reach out again and have this solved for you. We can surely provide the outcome you would like.Business Response
Date: 01/19/2023
This customer canceled the appointment but never said to cancel the plan. We were able to listen to the phone recording.
We are refunding the $52.00 that was charged to their credit card. $ 13 per month for 4 months.
The customer had the first two charges taken back from us and we were charged an extra $15 on those. They got $26 more back plus we got hit for $30 by the credit card company for the charge backs We left the customer many messages regarding this issue and they did not call us back.
This should settle things out for the customer and **********************.
Seems like a misunderstanding.
Thank you,
*****
*************************
Customer Service Manager
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