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Find a Location

Richard Felser Company has 1 locations, listed below.

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    Business ProfileforRichard Felser Company

    Windows
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/27/1995

    Years in Business: 60

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers home remodeling services.

    Business Details

    Location of This Business
    3468 Brodhead Rd Ste 4, Monaca, PA 15061-3149
    BBB File Opened:
    1/1/1969
    Years in Business:
    60
    Business Started:
    1/1/1964
    Accredited Since:
    3/27/1995
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of PA006079 for this business, issued by Pennsylvania Attorney General List of Registered Contractors. The expiration date of this license is 8/13/2025.

    These agencies may include:

    Pennsylvania Attorney General List of Registered Contractors

    16th Floor, Strawberry Square

    Harrisburg PA 17120

    (888) 520-6680

    Fax: (717) 7878242

    http://hicsearch.attorneygeneral.gov/

    Alternate Business Name
    • Richard Felser Company
    Business Management
    • Ms. Sheila Sebik, Office Manager
    • Mr. Richard Felser, Owner
    Contact Information

    Principal

    • Ms. Sheila Sebik, Office Manager

    Customer Contact

    • Ms. Sheila Sebik, Office Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/23/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    In July hired this contractor to put in 11 new energy efficient windows and 3 doors (2 storm and one regular). We were told this would be done in first or second week of October. We did not hear a word from them during the entire month until we finally received a call October 29th and were told November 1 & 2. (1) 
    The first day they came first thing they put a sign in our yard (advertising for the company) without asking for being given consent to do so. (2) 
    They installed 9 windows the first day and left at about 2:15. Not sure why the other two were not completed on day one. 
    Second day guy showed up by himself. I asked why some of the windows had major condensation and were fogging up. Showed him the ones concerned about. Response was I don't know I installed same as others. He must have called Mitch as a little while later up drives Mitch. Guy started doing doors. Two of which are wrong. Front storm door has little buttons which could be a choking hazard if swallowed by a child or a pet and asked Mitch about and his response was I assumed that was what you wanted. No we wanted exactly what we had only new. Second wrong door was supposed to be 3/4 glass on back storm door and we got 1/2 glass same as regular door which was to be 1/2 glass. Mitch laughed at me while I was expressing concerns and told me it was humidity levels and to go get two dehumidifiers 1 for downstairs and 1 for upstairs –very condescending so much so that he had me so upset I raised my voice and he could have cared less he wanted his check and didn't care whether the job was done satisfactorily or if the correct doors were installed just give me a check now. He told us to hold some back until the job was complete but wanted the majority of the money then and there. So we install energy efficient windows and are told to go spend extra hundreds on equipment not to mention monthly electric bills. Mitch also told us they could not do the 2 remaining windows that day as it required two people but it would be done within a week. This was on 11/2 it is now 12/20 and we have never heard from the company. (3) They have the windows as they were on the porch but when guy packed up they were put back in truck. 
    Mitch was so worried about bragging over using a relatives military ID to get a discount on a wide blade mower for his son's grass cutting business, telling us about the dealer offering him 5,000 more than he paid to buy his wife's used car back and telling us about his culinary skills making a chicken broccoli and cheese dish in bulk after buying ingredients from warehouse club so everyone can eat when they want that he totally ignored listening to what we wanted and assumed what he gave us was enough. Who does this? What happened Ethics, honesty, integrity and quality, not to mention job completion? 

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    Better Business Bureau of Western Pennsylvania

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