Complaints

This profile includes complaints for Murray Plumbing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Murray Plumbing, Inc.

  108 Tioga Ave Middletown, PA 17057-4937

  
• 

  Murray Plumbing, Inc.

  350 Market St Rear Lemoyne, PA 17043

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 13, 2024, I submitted a claim to Homeserve for a plumbing issue. Unfortunately, Murrays Plumbing **** was dispatched to my home. They should not be in business. From the very start, Murrays Plumbing showed red flags. The initial appointment, just to assess the issue, was constantly being canceled or rescheduled with no call/no show. After several calls to Murray's Plumbing, they finally decided to show up. It then takes nearly another 3 weeks for the work to actually begin. Prior to breaking ground, and even when he came to assess the job initially, I asked if the job was covered. I was advised that all work was covered except for taking down, and putting back up, the fence. I received a quote, from his wife, of $330.00 total. During the repair process Murrays Plumbing destroyed my garden and the neighbors garden; Left patio furniture in disarray; Cut out my floor drain and downspout and took it for scrap without my consent, and left debris all over the yard. Murrays Plumbing also broke a sewer line that had nothing to do with the issue and then tried to get me to pay for it. After refusing to pay for the sewer line they broke, he threatened me by saying he will pack up and leave the job. And he did in fact throw dirt in a hole, packed up, and never returned to complete the work. I ended up having to call ********* to have another plumber dispatched to my home. To date, 8/29/24, I am still trying to get my property cleaned up. This company is VERY unprofessional, and has VERY shady business practices. Especially when they try to harass and bully customers into paying for services they DID NOT provide!

  

  Business Response

  Date: 11/05/2024

  On July 12, 2024 we received a job from HomeServe for a toilet backed up.
  The tenant was not home.  Although, the landlord gave us her number and she said she would be home.  She did not answer.  We called the landlord and he said he would get ahold of his tenant.
  We had to go back.  Again, the tenant was not home.  We had made arrangements to come back and the landlord would let us in.  When we came back, we cleared the line and found the sewer was backed up.  We had to set up an exterior claim, and came out to clear the sewer line.  Unable to get through, the sewer line in the rear of the house was all the further we could get to the line that was broken at the house trap.  We had to get permits and get approval.  On August 05, we came to make repairs.  We discussed with the property owner, ****** ******, his yard was all enclosed and the fencing had to come down.  HomeServe does not pay to remove fencing or put back.
  He said to take down the fence.  I calculated the time and manpower to take down the fence.
  As we were digging to repair the sewer line we found the line was a party line.  HomeServe does not cover party lines.  We explained the materials to repair that portion of the pipe would be out of pocket expense.  He, (******) said that he did not want to pay, ***** did tell him, then we cannot repair the portion of the line that is the party line, and he would not have sewer, nor would his neighbor.  He said well then how much?  He was told $500.00 in materials and the labor of 1-1/2 hours. He said to proceed.  After we repaired his sewer line, he asked how much his bill is, and that will decide whether he wants to have us put back up the fence or if he was going to have us do the fence.  His total bill was $987.50
  He said he would put up the fence.  He was sent the bill, he asked if he could pay later he did not have the money.  I sent him the bill.  He said he thinks we are trying to rip him off.  The materials should be paid by HomeServe.  I had HomeServe explain what was and was not covered.
  Then he said he took the fence down and put up.  That was not true.  We took it down and he did not want to pay for the labor to put back up.  
  When we arrived, there was no furniture out back.  
  ****** called and said he wanted to work out the bill, he felt it was too high.  He wanted us to come back to put concrete down, and we explained the fence would need to come back down and go back up.  He said no to that.  Then we said, he needs to pay his bill before we go any further.  
  
  --
  Murray Plumbing, Inc.

• Initial Complaint

  Date:08/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My toilet was unclogged and in the process the toilet bowl was damaged. I have contacted them repeatedly and was told that they would fix the problem.

  

  Business Response

  Date: 09/03/2024

  We were sent a work order over from a warranty company.  She had a clogged toilet.  We ran the auger through the toilet.  We brought back grease on the auger and it went on the sides of the bowl.  It will come off after cleaning it. She has been calling stating we scratched he toilet.  It is not scratched.  Porcelain is white all through and it is not  black.  The grease will come off after cleaning it.  She said we scratched her sink as well.  I have pictures I am sending.  I do not see a scratch in her sink.  Her toilet is not scratched.  I sent a tech over when she called.  It is not scratched it is grease from in her line when we cleared her toilet.  It needs Cleaned.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:

  
  The facts provided by **** Murray of Murray Plumbing; Inc. are not entirely true. Although photos may have been taken, and various work permits secured, After reviewing the signed wavier and work order/ invoice. I am adamant that I did not sign these documents. I always sign my name as ****** ** *******. Both the wavier and work order/Invoice are different signatures and signed as ****** *******. I can only surmise, that these documents were signed by someone other than myself. It appears that the documents were intentionally signed in my name to enter into a contract without full knowledge or understanding of the terms and conditions.  I see this signature as fraudulent and have proof of my signature. 

  In her reply to the Office of the Attorney General she claims on page 2, paragraph 2, sentence 3 states the following: (**** ******* has made many demands on recorded telephone conversations.)  I would like to add that I never gave my consent to have my conversations recorded. Pennsylvania is a two-party consent state.  It is unlawful to record telephone conversations without consent.  

  The tracking number by the U.S. Postal Service shows the date the certified letter as mailed to Murray Plumbing was on March 7, 2023, and received in the Middletown post office on March 8, 2023. ( I have this document and will provide, if needed)

  The decision concerning the cement was suggested by Mr. Murray. I wanted the original cement slab put back in place.  However, when he did so, it was raised creating a trip hazard.  He then claimed it would be best to replace the slab. The hour was late so he said he would return to fix the area when the weather permitted. When a technician came back to my home to complete the cement work he noticed me cleaning the mud off the side of my house and offered to help me. At this time, I gave him photos of the damaged solar lamp light.

  In January, 2023 I recall speaking with Ms. Murray about the damaged solar lamp light. I did not tell her the cost of the solar lamp light. I was not able to quote a price until I found a comparable replacement. 

  In February in spoke with (*******) a service representative from **** ***** , She suggested that a 3 way conversation would be helpful to clear up any confusion about restoration in my contract. I recall this conversation; however, do not recall the many telephone calls Ms. Murray is referring to. 
  

   I would like to reiterate; at no time did I ask that Murray Plumbing paint my house.  I merely asked that they clean up their mess and take responsibility for the damage they caused. 

  Regards,

  ****** ** *******

  being offered or discussed.
  On March 7, 2023, I mailed a certified letter to Murray Plumbing. The address was verified by one of their employees and double-checked with the Better Business Bureau. According to the post office tracking system, the letter reached the Middletown post office on March 8th. However, Murray Plumbing did not take delivery of the letter and it was returned unopened on or around April 15, 2023. As of that date, I filed a complaint with the Office of The Attorney General. I received a copy of Murray's response. They claim during Christmas time they were looking for a $20 replacement solar light. I did not contact Murray about the damage to the solar light until January; however, Mr. Murray knew he damaged the fixture in December. I received a receipt from The **** ***** in March for a replacement solar light fixture for $120.84. At no time did I ask Murray Plumbing to paint my home. I only asked for my property to be restored and to be reimbursed for damages.

  

  Business Response

  Date: 06/14/2023

  On December 01, 2022  we serviced the property at **** **** ****  Harrisburg PA  *****.  I will attach all supporting documents. 
  
  We were called  by ********* USA which is known as ******* **** Warranty.  We had found we needed to dig. ****************************
  
  I obtained permits and proceeded to prepare for the dig.  ****** ******* was informed  of what was going on.
  
  While we prepared for the dig, ****** ******* called in another claim on the 8th of December. 
  
  We explained that she did not need to open another claim. We were still working on this. We tried to prepare her for what was going to go on.  It helps to be less traumatizing for the customer when things are turned upside down.    
  
  When we finished we explained the ground needs to settle because it is cold and we cannot lay cement at certain temperatures.
  
  We explained we would return.  She called many times.  Wanting her yard restored and concrete finished.  
  
  We received a call from HomeServe stating ****** ******* was on the other line, she wanted to 3 way her in so we could talk, she explained what *** ******* wanted.
  
  The customer Service rep explained, ** ******* was requesting the Warranty Company and Murray Plumbing needs to power wash  her home and then she wanted it painted.  She explained that she wanted the sidewalk finished.  We tried to explain to her,
  
  We cannot lay concrete in temperatures below 50 degrees.  ** ******* was not having. it.  I told her we would get her sidewalk done but I couldn't warranty because of the weather.  I sent an employee to see what was going on at her house, she explained there was mud everywhere. 
  
  She had mud on her window and I sent him with cleaning supplies to clean her house up.  She sent pictures with him to give to me.  There is no light in these pictures.  ** ******* states she sent a certified letter.  I have not received it.  I am in the office everyday. And I receive mail and deliveries everyday.
  
  She told me of a light that was broken and I explained I would check into it.  She explained it is solar powered and it was only like $20.00.  I tried to find one in the store and was unable to locate one at Christmas time.  I tried several stores and found no solar light pole light for $20.00 or even a solar powered light.  I have no idea what the light looked like to match  it up with.  Clearly ** ******* provided a receipt for well over $20.00
  
  Homeserve explained to her, these items are not covered under restoration. A claim was again opened by ** ******* on December 28, 2022 for restoration, she was explained what is and is not covered by HomeServe.  Which is when we did her sidewalk against our judgement because the cold weather will not allow the concrete to cure properly subjecting it to cracking  and not lasting long.
  
  At the time of the dig, ** ******* Called about her shrubbery, she wanted it gone, then she wanted us to fix and plant them.  We explained to her, we are not landscapers and her restoration is limited to seed and straw.  Mulch and flowers and shrubbery are not covered.
  
  I have pictures of her work completed (sending in separate email). 
  
  The waiver was signed. And  I have tried to accommodate ** *******.  My apologies for any inconveniences.  I will  say that ** ******* has made  many demands  on recorded telephone conversations demanding we paint her home.
  
  I was told the light was $20.00 now I receive a letter for $120.84 from the Attorney General's Office.
  
  I am not sure what stance to take on this other than she originally wanted $20.00 and now 6  times that amount?
  
  I would not paint her house and I will not pay $120.84.
  
  I wish to have a happy customer because we live and work in and with our community.  The most I would have been willing to do was give her $20.00.  At this point I am only open to discussion.  
  
  Please let me know if you do not receive the pictures, I will resend or send in a different manner.
  
  Thank you 
  
  **** Murray
  
  Murray Plumbing, Inc.