Complaints

This profile includes complaints for Renewal By Andersen of Central Pennsylvania's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Renewal By Andersen of Central Pennsylvania

  4856 Carlisle Pike Mechanicsburg, PA 17050-3026

  
• 

  Renewal By Andersen of Central Pennsylvania

  244 Grey Fox Dr Ste 1 Montoursville, PA 17754-9572

  
• 

  Renewal By Andersen of Central Pennsylvania

  487 Municipal Dr Duncansville, PA 16635-8415

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clarification

  RENEWAL BY ANDERSEN OF CENTRAL PENNSYLVANIA

  4856 ******* ****

  ************* PA 17050

  ************

  Customer Answer

  Date: 08/29/2025

  PURCHASED A RENEWAL BY ******** WINDOW ON APRIL 30TH 2025 FOR $2700.00. THE SALES PERSON SAID WE WOULD NOT BE ABLE TO TELL THE DIFFERENCE INSIDE OR OUTSIDE THE HOUSE BETWEEN THE NEW RENEWAL WINDOW AND ALL OUR EXISTING ******** WINDOWS.THE NEW WINDOW DOES NOT MATCHTHE OTHER WINDOWS AT ALL, ITS MOSTLY ALL FRAMING AND WINDOW TRIM, THE SIZE OF THE ACTUAL ***** IS A THIRD OF THE SIZE OF THE ***** THAT WAS IN THE ORIGINAL ******** WINDOW AND DOESN'T MATCH THE HOUSE. TALKING WITH THE SALES MANAGER FROM RENEWAL BY ******** DIDN'T GO ANYWHERE.

  Business Response

  Date: 09/05/2025

  We appreciate the opportunity to respond to Mr. ******** concerns and to clarify our process.
  First, we would like to address the concern about feeling pressured by our canvassing team. Our canvassing representatives do not sell products at the door. Their role is limited to offering homeowners a complimentary, no-obligation inspection of their current windows and doors, as well as the opportunity to receive a professional price quote for replacement by Renewal by Andersen. The in-home consultation typically takes 6090 minutes, though the length may vary depending on the scope of the home and the amount of information the homeowner requests.
  At the conclusion of the visit, our design consultant provides a price that is valid for one full year. This allows homeowners the flexibility to take their time when making a purchase decision. While we occasionally run time-sensitive marketing promotions, there is never an obligation for the homeowner to purchase at that time.
  Regarding product expectations, it is important to note that Renewal by Andersen is a separate company from Andersen Windows, and no replacement window from any manufacturer can exactly replicate another manufacturers product. While our custom-manufactured windows are designed to complement and enhance the homes appearance, it is not possible to duplicate another brands window precisely.
  On the topic of glass loss, this is a standard part of the replacement window process across the industry, not specific to Renewal by Andersen. Glass loss occurs because replacement windows must be installed within the existing window opening, which can result in slightly less visible glass area compared to the original window. We make every effort to ensure homeowners are informed of this during the sales process, both verbally and in writing, and it is also outlined in our contract. Additionally, our remeasure technician reviews this information with the customer prior to placing the order.
  We completed this project to the same standards and installation practices we apply to all of our projects. The final result delivered to Mr. ******* is consistent with what was presented during the sales process and is typical of replacement window installations.
  We regret that Mr. ******* is unhappy with their experience, but we are confident that we fulfilled the project in alignment with our product standards, installation practices, and contract disclosures.

  Customer Answer

  Date: 09/05/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23803677
  
  I am rejecting this response because:
  
  
  Regards,
  
  ****** *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deposit paid on 1/21/2025.Door installed and balanced paid on 4/16/2025. Total price $15,****** door installed they had the wrong glass and hardware. The installers said that it would be quicker and easier for them to install the door and come back and replace the glass panel later due to door potentially being damaged when being sent back to factory. Hardware would be done at same time. We waited awhile, husband called and was told they are having supplier issues. Has inquired several additional times with no resolution as to when the installation will be corrected. It has now been over 3 months and we still have to answers. We paid a premium for the glass and hardware and would not have purchased this particular door without these options.

  Business Response

  Date: 08/22/2025

  We want to sincerely apologize for the extended delays you have experienced with your project. We understand how frustrating this must be and regret the inconvenience it has caused.
  While some of these delays are outside of our control, please know that we are doing everything we can to move your project forward and ensure it is completed to your satisfaction. Our team is committed to keeping you updated along the way, and we will continue to provide communication as progress is made.
  Again, we are truly sorry for the length of time it is taking to finalize your project. We greatly appreciate your patience and understanding as we work toward delivering the finished results you deserve.

  Customer Answer

  Date: 09/02/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23672314
  
  I am rejecting this response because:

  1. Nobody notified us of the issue beforehand and we had to point it out at the time of install.

  2. There was no mention at that time of supply issues- just that it was apparently a mistake.

  3. We are paying for a door that we dont want as is with no timeline for correcting.

  4. There hasnt been any timely communication or updates on this matter.

  
  
  Regards,
  
  **** Mroszczyk ******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 09/05/2025

  We sincerely apologize for the inconvenience and frustration this situation has caused you, Ms. ******* It is never our intention for a homeowner to feel uninformed or uncertain during their project, and we regret that this was your experience.
  To address the issues you raised:
  You are scheduled for service on October 2, 2025, at 8:00 AM.
  During this visit, our team will replace the front door glass to ensure it matches your original order, replace the hardware to correct the color, and inspect the bottom hinge that you reported as squeaking and loose.
  We recognize that communication throughout this process has not met your expectations, and for that we apologize. We are committed to improving our follow-up and will ensure you receive timely updates as your service moves forward.
  We value your trust and appreciate your patience as we work to make this right. Our goal is always to deliver the high standard of quality and service that Renewal by Andersen is known for, and we look forward to completing your project to your satisfaction.

• Initial Complaint

  Date:07/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Renewal by Andersen of Central PA (Ambassador Home Improvements, Inc.)Contract Date: June 19, 2025 Amount: $16,980 ****************** ******** I am filing this complaint on behalf of my elderly parents, who were pressured into signing a same-day contract with Renewal by Andersen under a one-day only offer. They were not given time to review financing terms or seek advice.Unauthorized Loan Activation:On June 23just four days after the contractRenewal by Andersen triggered a 50% loan disbursement ($8,490) through GreenSky. No windows had been delivered or installed. My parents never authorized the loan disbursement. ******** confirmed that someone else activated the loan, likely the contractor. This resembles misconduct cited in the ***** 2021 action against ******** for unauthorized loan activity.Ignored Cancellation:On July 2, an installation date was provided. I emailed a cancellation request on July 4 on behalf of my parentsbefore any work or confirmed production. Renewal by Andersen has not shown proof that production began before cancellation. Basic contract law (under Pennsylvania common law) says that if one party has not begun performance, and the other cancels with notice, payment is not due unless losses can be shown. Non-Compliant Contract:The contract lacks itemized pricing, per-window costs, and a breakdown of labor and materialspotentially violating Pennsylvanias Home Improvement Consumer Protection Act (HICPA). We obtained a competitor quote that was fully itemized, highlighting these deficiencies.Resolution Requested:Cancel the ******** loan Cancel the contract ***************** of no negative credit reporting Investigate possible violations of HICPA, TILA, and CFPB guidance We are seeking a fair resolution and protection for other consumers.

  Business Response

  Date: 07/31/2025

  Thank you for bringing your concerns to our attention. We take all customer feedback seriously and are committed to resolving issues as quickly and fairly as possible.

  At this time, we are unable to locate your customer record based on the information provided in the complaint. In order to better assist you and investigate this matter thoroughly, we kindly ask that you provide us with additional details, such as:
  The full name the account or project may be under
  The address associated with the service
  A phone number or email used when contacting our company
  Any relevant invoice, estimate, or order number

  Once we have this information, well be able to look into the matter and respond accordingly.

  You may reply directly through the BBB platform for your convenience.

  We look forward to your response and the opportunity to assist you further.

  Customer Answer

  Date: 08/03/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23657217
  
  I am rejecting this response because:

  I included an attachment of the contract/PDF with all the information necessary for the business to respond. The name of the account is under ***** and ******* *******. The address is *************************************************. The phone number is **********. Contract is attached again! 

  
  
  Regards,
  
  ***** *******
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 08/18/2025

  I respectfully request a follow up regarding this pending consumer complaint against Renewal by Andersen of Central PA. The complaint was submitted on July 31st and it's been almost 3 weeks with no update or official response from the business. To my knowledge, they still have a scheduled installation date of September 2nd and have not confirmed cancellation of the contract or the loan disbursement through *********. I would appreciate confirmation that my complaints have been received and guidance on the next steps in the complaint process.
  
  Please let me know if additional information or documentation is needed to move this matter forward.
  Thank you for your continued attention.

  ***** *******

  
  

  Business Response

  Date: 08/20/2025

  We take the concerns raised by the customers family seriously and want to assure all parties that we are committed to addressing the matter in a fair and appropriate manner. We are also aware that a related complaint has been filed with the *************************
  Our legal counsel has been in communication with the ************************ at the beginning of August, and any further discussions or documentation regarding this matter will be handled directly through our attorney. We believe this approach is the most effective way to ensure that the concerns are reviewed carefully and thoroughly, and that all parties have the opportunity to work toward a fair resolution.
  We remain committed to cooperating fully in this process as we work together with the ***************** office to resolve the concerns raised.

  Customer Answer

  Date: 08/25/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23657217
  
  I am rejecting this response because:

  We reject Renewal by Andersens response because it ignores our key concernsthe unauthorized GreenSky loan, contract cancellation, and lack of proof of productionand instead defers all communication to legal counsel. This appears to be solely because the Pennsylvania Attorney Generals system is currently down, not because they are actively addressing the complaint. We are asking the BBB to resolve this matter directly, rather than relying on the ** or other processes, and our complaint should remain active until a resolution is reached
  
  
  Regards,
  
  ***** *******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 09/16/2025

  We respectfully disagree with the rejection of our response. Renewal by Andersen has reached a settlement directly with the contracting parties, *** and ***** *******. We understand that as their daughter, Ms. ****** is concerned; however, due to confidentiality obligations, we are not at liberty to disclose the specific terms of the settlement in this forum. We can confirm, however, that the matter has been addressed and resolved in good faith with the Johnsons. From our perspective, this complaint has been resolved.

• Initial Complaint

  Date:06/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renewal by ******** was set up at a local festival promising ****** dollars for a free roof for my house if I won. I was assured they would not sell my information or be contacted unless I won. I have been harassed constantly by phone since then.

  Business Response

  Date: 07/09/2025

  Thank you for the opportunity to respond. We take all customer concerns seriously and appreciate the chance to clarify our process.

  Mr. ******* submitted a sweepstakes entry that included their contact information. As part of our standard procedure, our team attempted to reach out over the course of three days (June 2-4) to verify the entry and determine interest in our products. We made no further attempts after the consumer answered and stated they were not interested.

  The consumer has stated they were told they would only be contacted if they won the sweepstakes. However, this is not our policy. Our sweepstakes entry form clearly states:
  By signing above, Id also like to hear about Renewal by Andersen new products and sales. I understand you may use an autodialing phone system, pre-recorded calls or text messages.
  This disclaimer is included so all participants understand that submitting an entry may result in follow-up communication from our company regarding our services.

  Finally, for clarity, our company provides windows and doors only. We do not offer roofing services and are not affiliated with any roofing companies. If the consumer was contacted by a roofing company, it was not connected to our organization.

  We have removed their information permanently from our system.

  Thank you for the opportunity to provide this clarification.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The installed the window and screen Jan 17 by March the screen tore look like it was stapled to tight I have tried several times to get this taken care since the window and screen are under warranty but I have had no luck with them replacing it

  Business Response

  Date: 06/06/2025

  We understand your frustration and appreciate you getting back to us. Were glad we were finally able to connect and get your appointment rescheduled for 6/11 with ****.
  We appreciate your time and look forward to making sure everything goes smoothly from here. If you have any questions before the appointment, feel free to reach out.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to resolve issues with my windows and doors for about a year now. The company sent someone about six months ago to assess the situation. They never called me back to let me know what they were going to do about the problems (namely inferior products). Every time I called they made excuses. One time it was they were waiting for parts. Another time they were waiting for some kind of approval. And quite a few times there was nobody to speak to or they said they would call back and never did. My husband and I are elderly and we spent over $40,000 on these windows. Now they are pushing the sale of a new kind of windows and doors called Acclaim. It's too bad if you just purchased the regular Renewal by Andersen windows and doors.

  Business Response

  Date: 05/05/2025

  Thank you for reaching out and sharing your concern. Your message has been escalated to upper management, and were currently reviewing the full service history. You can expect a call from us by Tuesday, May 6, 2025, with an update.

  We wanted to take a moment to clarify, our windows remain the same in quality and design as they have always been. Weve simply rebranded them under the name Acclaim to help differentiate this lineparticularly if we choose to develop additional window styles in the futureand to reference them more clearly moving forward.

  Customer Answer

  Date: 05/13/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23271753
  
  I am rejecting this response because:
  I was supposed to hear from them by May 6 and I still have not heard from them!!!
  
  Regards,
  ******* ******
  ******* ******
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 05/13/2025

  I just recalled that Andersen was at my brother's house a year ago and he mentioned that I was having issues then. The salesperson from Andersen took my name and said he would pass that information along and that they would contact me. My brother is retired Pa state trooper, ******* W. ********* and his home number is ************** if you would like to speak to him.

  Business Response

  Date: 05/14/2025

  Service Manager **** ******* has established contact with ******* and is providing support regarding her out-of-warranty items.

  Customer Answer

  Date: 05/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  I am responding to this in good faith and in anticipation that Andersen will do what they said they would do. Forgive me for being skeptical since I am thinking of past experiences with this company.

• Initial Complaint

  Date:04/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** windows keeps sending salesman to my door I don't want windows. I'm being harrassed

  Business Response

  Date: 04/21/2025

  Hi,

  I am sorry this customer is having this concern. His address is not part of our service area, so it is not our location that is coming to his home. The location that services his area is:

  Replacement Windows in Central Pennsylvania
  ******************
  *************, *******;17050
  Phone
  ************

  They should be able to add him to a do not contact list at this location.

  Hope this helps.

  ******* *******

  Business Response

  Date: 04/22/2025

  Thank you for bringing this to our attention. Were truly sorry to hear that our recent visit made you feel uncomfortable that is never our intention.
  Our team goes door-to-door as a way to connect with local homeowners and share information about our products/services, but we completely understand and respect that its not the right fit for everyone.
  Please know that we take concerns like yours seriously. We have removed your address from any future visit lists.
  We appreciate your feedback and your time, and again, we apologize for any frustration caused.

  Customer Answer

  Date: 04/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ****
  
  

• Initial Complaint

  Date:09/24/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 25, 2024 I purchased an exterior front door by Renewal from ******** (RBA). The door was installed on April 18, 2024, however they were missing an exterior shelf for the door. The door was predrilled with three holes for the shelf, but the shelf wasn't delivered. *** advised they would put a rush order on the shelf. After several manufacturing delays the door shelf was to be installed in July. Just prior to the installation we were advised that the wrong shelf was shipped and they would have to order a new one. In mid-September we received a call stating there was another delay in getting the door shelf. I asked several times for a manager to call, but no call was received. The door has been exposed to the weather with three holes in the exterior since April. We are very concerned that the door is now damaged and believe a replacement should be installed. No response from ***.

  Business Response

  Date: 10/24/2024

  Hi ****,
  
  Happy to report that we have completed the service on this job and the customer has paid his balance in full (received the check on Tuesday the 22nd).
  
  Appears all parties are satisfied now.
  
  Thank you!
  /
  ***** ****
  General Manager | Renewal by Andersen of Central Pennsylvania
  *******************************************
  **************

  Customer Answer

  Date: 10/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ****
  
  

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/25/24 we signed a contract for a new door to be installed within 16 weeks. At that time I communicated with the team that I wanted frequent updates on the door and paid a $2,400 deposit. The sales team agreed to keep my informed. I received a call on 4/26/24 to schedule a measuring appointment which took place on 5/10/24. At that time my exterior pilaster and indoor moulding were damaged. I then heard nothing from the company until 8/20/24 when I received a marketing advertisement in the ******* that point, I contacted the main number and was transferred to someone who was unable to answer any questions regarding my purchase. They were only able to tell me the door was in production. On 8/21/24 I received a call from the salesman who came to my home on 4/25/24. He stated that my door was set to arrive on 9/4/24 and I would receive a call to schedule installation around that time. He also stated the company had attempted to contact us on our non-preferred number on two separate dates. Our phone records show that these calls never came through. Despite bringing this to their attention, it has taken them 3 weeks to investigate this case and offer any resolution. During these 3 weeks the salesman offered excuses of employee vacations, out of area trainings, and increased workloads. The possible monetary discount that was offered came with the guilt-trip caveat that any additional amount would come out of the pocket of the people who will install the door. The dishonesty and incompetence in regard to customer care is concerning for any company, let alone a nationally recognized name like Renewal by Andersen. It is now one day shy of ************************************************************************************************************** to schedule an installation date.

  Business Response

  Date: 09/30/2024

  We sincerely apologize for any stress or inconvenience caused during the home improvement process. Its never our intention to create unnecessary challenges, and we truly appreciate your patience.
  Over the past week, one of our Sales Managers has been in touch with the homeowners to review previous communication attempts and coordinate the installation of the door and hardware. Were happy to confirm that the installation has now been scheduled for October 3.
  Please note that we made multiple efforts to provide updates regarding the backordered door and hardware, with voicemail messages left on May 28 and again on July 1.
  Were committed to resolving this as smoothly as possible and ensuring the installation is completed to your satisfaction.

  Customer Answer

  Date: 09/30/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22272021
  
  I am rejecting this response because:

  The claim that they attempted to contact me in May and July is false. I have offered my phone records multiple times to show them that we never received any calls. The salesman told me that they investigated and could not confirm that any messages were left. However the manager I spoke with seemed to be unaware of the situation which makes me question if any of it was true. 
  Although installation is tentatively scheduled, it is still well beyond the 8-16 weeks we were told. This puts installation at around the 23 week mark.
  
  Regards,
  
  *** ******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 10/10/2024

  Thank you for giving us the opportunity to address and resolve this situation. We sincerely apologize for any stress or inconvenience this home improvement project may have caused. Please know it was never our intention to create unnecessary challenges. We are using this experience as an important learning opportunity, carefully reviewing every step of the process to ensure we improve moving forward. Your patience and understanding mean a great deal to us, and we're committed to making things right.

  Customer Answer

  Date: 10/21/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22272021
  
  I am rejecting this response because:

  I appreciate RBAs installation and discount on the door. However, although the door was installed on October 3rd, it has scratches in the paint. This was brought to **** attention and I was told someone would reach out to me. I have not heard from anyone since October 4th. 
  
  Regards,
  
  *** ******
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:08/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales people constantly harassing me and knocking on my door at all hours. after I have made several attempts to contact the business and they have repeatedly told me they are putting me on a do not disturb list. Apparently that never happens and they are lying to me. I have no soliciting and no trespassing signs which they consistently ignore.

  Business Response

  Date: 09/03/2024

  Thank you for bringing this to our attention. We understand the importance of respecting preferences, and we have taken the necessary steps to ensure that the requested address is removed from our Door-to-************** efforts. Additionally, we've added the address to our suppression list, which is shared with our vendors who utilize third-party mailing lists. Please note that it may take up to 90 days for this request to be fully processed across all ongoing marketing efforts.

  
  We've also confirmed that the phone number and email address you provided are not in our database and will not be used for any marketing initiatives on our behalf. We appreciate your understanding as we work to implement these changes.