Complaints

This profile includes complaints for Renewal By Andersen of Central Pennsylvania's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Renewal By Andersen of Central Pennsylvania

  4856 Carlisle Pike Mechanicsburg, PA 17050-3026

  
• 

  Renewal By Andersen of Central Pennsylvania

  244 Grey Fox Dr Ste 1 Montoursville, PA 17754-9572

  
• 

  Renewal By Andersen of Central Pennsylvania

  487 Municipal Dr Duncansville, PA 16635-8415

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The installed the window and screen Jan 17 by March the screen tore look like it was stapled to tight I have tried several times to get this taken care since the window and screen are under warranty but I have had no luck with them replacing it

  Business Response

  Date: 06/06/2025

  We understand your frustration and appreciate you getting back to us. Were glad we were finally able to connect and get your appointment rescheduled for 6/11 with ****.
  We appreciate your time and look forward to making sure everything goes smoothly from here. If you have any questions before the appointment, feel free to reach out.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to resolve issues with my windows and doors for about a year now. The company sent someone about six months ago to assess the situation. They never called me back to let me know what they were going to do about the problems (namely inferior products). Every time I called they made excuses. One time it was they were waiting for parts. Another time they were waiting for some kind of approval. And quite a few times there was nobody to speak to or they said they would call back and never did. My husband and I are elderly and we spent over $40,000 on these windows. Now they are pushing the sale of a new kind of windows and doors called Acclaim. It's too bad if you just purchased the regular Renewal by Andersen windows and doors.

  Business Response

  Date: 05/05/2025

  Thank you for reaching out and sharing your concern. Your message has been escalated to upper management, and were currently reviewing the full service history. You can expect a call from us by Tuesday, May 6, 2025, with an update.

  We wanted to take a moment to clarify, our windows remain the same in quality and design as they have always been. Weve simply rebranded them under the name Acclaim to help differentiate this lineparticularly if we choose to develop additional window styles in the futureand to reference them more clearly moving forward.

  Customer Answer

  Date: 05/13/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23271753
  
  I am rejecting this response because:
  I was supposed to hear from them by May 6 and I still have not heard from them!!!
  
  Regards,
  ******* ******
  ******* ******
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 05/13/2025

  I just recalled that Andersen was at my brother's house a year ago and he mentioned that I was having issues then. The salesperson from Andersen took my name and said he would pass that information along and that they would contact me. My brother is retired Pa state trooper, ******* W. ********* and his home number is ************** if you would like to speak to him.

  Business Response

  Date: 05/14/2025

  Service Manager **** ******* has established contact with ******* and is providing support regarding her out-of-warranty items.

  Customer Answer

  Date: 05/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  I am responding to this in good faith and in anticipation that Andersen will do what they said they would do. Forgive me for being skeptical since I am thinking of past experiences with this company.

• Initial Complaint

  Date:04/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** windows keeps sending salesman to my door I don't want windows. I'm being harrassed

  Business Response

  Date: 04/21/2025

  Hi,

  I am sorry this customer is having this concern. His address is not part of our service area, so it is not our location that is coming to his home. The location that services his area is:

  Replacement Windows in Central Pennsylvania
  ******************
  *************, *******;17050
  Phone
  ************

  They should be able to add him to a do not contact list at this location.

  Hope this helps.

  ******* *******

  Business Response

  Date: 04/22/2025

  Thank you for bringing this to our attention. Were truly sorry to hear that our recent visit made you feel uncomfortable that is never our intention.
  Our team goes door-to-door as a way to connect with local homeowners and share information about our products/services, but we completely understand and respect that its not the right fit for everyone.
  Please know that we take concerns like yours seriously. We have removed your address from any future visit lists.
  We appreciate your feedback and your time, and again, we apologize for any frustration caused.

  Customer Answer

  Date: 04/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ****
  
  

• Initial Complaint

  Date:09/24/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 25, 2024 I purchased an exterior front door by Renewal from ******** (RBA). The door was installed on April 18, 2024, however they were missing an exterior shelf for the door. The door was predrilled with three holes for the shelf, but the shelf wasn't delivered. *** advised they would put a rush order on the shelf. After several manufacturing delays the door shelf was to be installed in July. Just prior to the installation we were advised that the wrong shelf was shipped and they would have to order a new one. In mid-September we received a call stating there was another delay in getting the door shelf. I asked several times for a manager to call, but no call was received. The door has been exposed to the weather with three holes in the exterior since April. We are very concerned that the door is now damaged and believe a replacement should be installed. No response from ***.

  Business Response

  Date: 10/24/2024

  Hi ****,
  
  Happy to report that we have completed the service on this job and the customer has paid his balance in full (received the check on Tuesday the 22nd).
  
  Appears all parties are satisfied now.
  
  Thank you!
  /
  ***** ****
  General Manager | Renewal by Andersen of Central Pennsylvania
  *******************************************
  **************

  Customer Answer

  Date: 10/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ****
  
  

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/25/24 we signed a contract for a new door to be installed within 16 weeks. At that time I communicated with the team that I wanted frequent updates on the door and paid a $2,400 deposit. The sales team agreed to keep my informed. I received a call on 4/26/24 to schedule a measuring appointment which took place on 5/10/24. At that time my exterior pilaster and indoor moulding were damaged. I then heard nothing from the company until 8/20/24 when I received a marketing advertisement in the ******* that point, I contacted the main number and was transferred to someone who was unable to answer any questions regarding my purchase. They were only able to tell me the door was in production. On 8/21/24 I received a call from the salesman who came to my home on 4/25/24. He stated that my door was set to arrive on 9/4/24 and I would receive a call to schedule installation around that time. He also stated the company had attempted to contact us on our non-preferred number on two separate dates. Our phone records show that these calls never came through. Despite bringing this to their attention, it has taken them 3 weeks to investigate this case and offer any resolution. During these 3 weeks the salesman offered excuses of employee vacations, out of area trainings, and increased workloads. The possible monetary discount that was offered came with the guilt-trip caveat that any additional amount would come out of the pocket of the people who will install the door. The dishonesty and incompetence in regard to customer care is concerning for any company, let alone a nationally recognized name like Renewal by Andersen. It is now one day shy of ************************************************************************************************************** to schedule an installation date.

  Business Response

  Date: 09/30/2024

  We sincerely apologize for any stress or inconvenience caused during the home improvement process. Its never our intention to create unnecessary challenges, and we truly appreciate your patience.
  Over the past week, one of our Sales Managers has been in touch with the homeowners to review previous communication attempts and coordinate the installation of the door and hardware. Were happy to confirm that the installation has now been scheduled for October 3.
  Please note that we made multiple efforts to provide updates regarding the backordered door and hardware, with voicemail messages left on May 28 and again on July 1.
  Were committed to resolving this as smoothly as possible and ensuring the installation is completed to your satisfaction.

  Customer Answer

  Date: 09/30/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22272021
  
  I am rejecting this response because:

  The claim that they attempted to contact me in May and July is false. I have offered my phone records multiple times to show them that we never received any calls. The salesman told me that they investigated and could not confirm that any messages were left. However the manager I spoke with seemed to be unaware of the situation which makes me question if any of it was true. 
  Although installation is tentatively scheduled, it is still well beyond the 8-16 weeks we were told. This puts installation at around the 23 week mark.
  
  Regards,
  
  *** ******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 10/10/2024

  Thank you for giving us the opportunity to address and resolve this situation. We sincerely apologize for any stress or inconvenience this home improvement project may have caused. Please know it was never our intention to create unnecessary challenges. We are using this experience as an important learning opportunity, carefully reviewing every step of the process to ensure we improve moving forward. Your patience and understanding mean a great deal to us, and we're committed to making things right.

  Customer Answer

  Date: 10/21/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22272021
  
  I am rejecting this response because:

  I appreciate RBAs installation and discount on the door. However, although the door was installed on October 3rd, it has scratches in the paint. This was brought to **** attention and I was told someone would reach out to me. I have not heard from anyone since October 4th. 
  
  Regards,
  
  *** ******
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:08/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales people constantly harassing me and knocking on my door at all hours. after I have made several attempts to contact the business and they have repeatedly told me they are putting me on a do not disturb list. Apparently that never happens and they are lying to me. I have no soliciting and no trespassing signs which they consistently ignore.

  Business Response

  Date: 09/03/2024

  Thank you for bringing this to our attention. We understand the importance of respecting preferences, and we have taken the necessary steps to ensure that the requested address is removed from our Door-to-************** efforts. Additionally, we've added the address to our suppression list, which is shared with our vendors who utilize third-party mailing lists. Please note that it may take up to 90 days for this request to be fully processed across all ongoing marketing efforts.

  
  We've also confirmed that the phone number and email address you provided are not in our database and will not be used for any marketing initiatives on our behalf. We appreciate your understanding as we work to implement these changes.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April2024. Set up meeting with salesman *** from Renewal by ******** for an estimate on 3 windows be replaced along with any existing framework. *** gave his pitch and showed us examples of the windows. My biggest concern was that all existing parts of the window were going to be removed and replaced with new product. Ive had issue with rot. I talked with ***, made it very clear that I have had rot and issues before and if the installers would fix it and how much it would cost. He assured me that they take care of any issues and that it is built into the price. I made sure to make it very clear that all old parts of the window are to be removed including the old frame of the window. That I will not be moving forward if this isnt done as this is my main concern when the old windows are replaced. We went over trim options and I said I dont need finishing trim as Im doing a complete kitchen remodel and it will be gutted for the install. Everything was set and ready to go. 2-3 months later the windows are ready and an install date has been set. The installers came and took out the old windows and installed the new windows. They handed my wife a paper and said they are done the install and that she had to sign this paper confirming the windows were installed. They told her its just to confirm that they were here for the install. I was looking over the windows that day and they werent installed how the salesmen confirmed to me they would be. They tried fixing the issue a couple of times. Their installer came out and said they did a bad job installing and installed the windows improperly. It was set to have the windows pulled and new framework done. Instead they added to the frame to hide the existing frame. I called them and told them I am fed up and done to cancel the contract and just take their windows. Talked to a manager, they agreed they would take the windows out before the other company installs windows. Now they are backing out and saying the contact holds.

  Business Response

  Date: 11/20/2024

  An agreement has been reached with Mr. ******* as follows:
  
  1. Agreement was made to discount the job and re-install the windows for customer.
  2. Customer asked that we install over several afternoons so they would not take more time
  o?? work. We did this work over four afternoons.
  3. Customers financing was restarted to remove any late penalties because they did not make
  payments.
  4. Customer is happy and has paid in full.

  Customer Answer

  Date: 11/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  
  

• Initial Complaint

  Date:07/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attached the brochure that I received from Renewal by ********. Which shows;

  *************: ********************************************************************************

  ************: *******************************************

  Thanks for your help. 

  ********* ******

  US Army, **** Retired

  Customer Answer

  Date: 07/10/2024

  On 3/7/24 a representative from Renewal by ******** came to my door and said he was in the area and noticed I had a broken seal on my window. He made me an appt and said to mention his name and they would give a $850 discount. On 3/11/24 @ 0930 **** ****** arrived and said I had 2 windows with broken seals and on a scrap paper he wrote down the breakdown of the price which was around $5740 (thought I was going to get a copy, but didn't receive one). We discussed financing and I said I could finance free for 6 months, **** reminded me they had 18 months free financing, so I changed it to 18 months, even though I could have paid it in 6 months. I then looked over the contract, didn't see at the top $10,688 (I'm assuming), and signed the contract. This was the price after my $850 discount and military discount. I then received my financing from ******** and saw it was for $10,688 and called them because I thought it was a mistake, they said I was charged $5344 twice. So I then called **** ****** who said he was in his way to a wedding and couldn't talk. Then I called **** ****** and she said that's the price listed on my contract. **** ****** called me back and said he would send me a copy of the price sheet he showed me, then he said his filling cabinet fell over and he had to look for my file. It took him 15 minutes to find it and only sent me the last page with the final numbers on it. He emailed me a copy, but he must have recalled the file, because it's not in my email. I then called customer service and talked to a manager, he told me the same thing **** told me, that price is listed on my signed contract and that's how much they charge for 2 windows. I am really upset with myself, for I am a retired financial analyst and am very good with numbers, and to have been scammed by a large company like Renewal by ******** is ludicrous. Something needs to be done.

  Business Response

  Date: 07/31/2024

  We take each of customer's concerns seriously and have attempted to reach out to Ms. ****** to discuss her complaint. On Monday, July 15, 2024 at approximately 3:15pm, General Manager, ***** ****, left a voicemail requesting that she return his call so we can address and resolve her concerns. We remain committed to finding a satisfactory resolution and encourage Ms. ****** to contact us at her earliest convenience.

  Customer Answer

  Date: 08/01/2024

  I did not receive the voice mail on my phone until July 25, 2024, had WiFi on, my phone doesn't show voice mail message unless connected to mobile data, so on July ******* I connected to mobile data and saw the missed voicemail from ***** **** and called him back the same day and left a message.  No response, so I called back on July *******, left another voicemail, no response. I sent a text on July ******* with a picture of the mismatched window that Renewal by ******** installed so he could see what a scam this company did to me and charged me well over the quoted price. I am very upset with the handling of this claim with Renewal by ******** CEO ***** ****, very unprofessional. 

  Thanks for your help in resolving this issue.  I attached the picture of the mismatched window that I just noticed a couple weeks ago. 

  Customer Answer

  Date: 08/08/2024

  
  
   Complaint: 21960974
  
  I am rejecting this response because:
  I did not receive the voice mail on my phone until July 25, 2024, had WiFi on, my phone doesn't show voice mail message unless connected to mobile data, so on July ******* I connected to mobile data and saw the missed voicemail from ***** **** and called him back the same day and left a message.  No response, so I called back on July *******, left another voicemail, no response. I sent a text on July ******* with a picture of the mismatched window that Renewal by ******** installed so he could see what a scam this company did to me and charged me well over the quoted price. I am very upset with the handling of this claim with Renewal by ******** CEO ***** ****, very unprofessional. 
  
  Thanks for your help in resolving this issue.  I attached the picture of the mismatched window that I just noticed a couple weeks ago. 
  
  Regards,
  
  ********* ******
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 09/18/2024

  Hello,  I am still waiting for a response from Renewal by ********, CEO. It's been longer than 30 days since my last submission. Can you please update me on the progress of my claim. 

  Thanks and enjoy your day.

  ********* ******. 

  Customer Answer

  Date: 12/17/2024

  Hello, no I have not received any response from CEO ***** ****, after numerous times calling and leaving messages.

  Like I already stated on August 1, 2024, "I did not receive the voice mail on my phone until July 25, 2024, had WiFi on, my phone doesn't show voice mail message unless connected to mobile data, so on July ******* I connected to mobile data and saw the missed voicemail from ***** **** and called him back the same day and left a message.  No response, so I called back on July *******, left another voicemail, no response. I sent a text on July ******* with a picture of the mismatched window that Renewal by ******** installed so he could see what a scam this company did to me and charged me well over the quoted price. I am very upset with the handling of this claim with Renewal by ******** CEO ***** ****, very unprofessional. "

   I'm still waiting for a response back from Renewal by ********** CEO ***** ***** in reference to the charged amount that was NOT THE QUOTED PRICE, given to me by **** ******. I would like to see a price chart for the 2 windows plus the small transom window above the second window, to see where my $10,668 was spent.

  Thank you for your help and please respond this time since this has been taking longer than expected, since I filed in July 2024.

  ********* ******

  Business Response

  Date: 01/24/2025

  We spoke with Ms. ****** yesterday and listened to her concerns. We take all complaints seriously and will use the feedback received accordingly. While we understand her perspective, we do have a signed contract clearly stating the price of the project and a copy was mailed out to her certified to ensure she receives it for her records.
  

• Initial Complaint

  Date:06/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered back patio door 8/30/23. They've been out at least 4 times over the last 10 months trying to install it. They keep saying they measured wrong and keep getting wrong size door in. Very frustrating!

  Business Response

  Date: 06/28/2024

  Thank you for taking the time to contact us in response to the issues youve been experiencing. Your feedback is invaluable in helping us enhance our processes and provide the best possible service to our customers. While not every job goes as planned, our goal is always complete customer satisfaction. 
  
  Weve been in contact over the last month and in response to your concerns, we have taken the necessary steps to address and resolve the issues Your requested installer is on standby once the screen door has been thoroughly inspected and will make adjustments to the door and install the screen.

  Customer Answer

  Date: 07/09/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21898843
  
  I am rejecting this response because:
  
  I have not received any compensation at this time.

  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:05/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *Unsolicited Mail: A Persistent Nuisance It is also important the potential risks associated with unsolicited mail and to take appropriate precautions to protect my privacy and safety in 2020, after years of being overwhelmed by unsolicited mail, I decided to reclaim my right to live in a space free from unwanted intrusions. I repeatedly contacted sender spoke to managers, unsubscribed from mailing lists, and registered with DMAchoice. However, the problem persisted.In February 2024, I made a final attempt to unsubscribe from a particularly persistent sender. I was shocked to receive another unsolicited mailing today. This was the last straw.I contacted the post office and will filed a another complaint. I also paid in Feb 2024 to be on DMAchoice, which offers an additional layer of protection against unsolicited mail.

  Business Response

  Date: 05/28/2024

  We take these requests with the utmost seriousness and provide a suppression list to our mailing partners on a monthly basis, who purchase lists on our behalf. Since most of our mailings are printed three months in advance, it can take more than 90 days for requests to be fully processed and removed from our list.

  
  In September 2023, we received a request through the Better Business Bureau (BBB) to remove an individual named ********* from our mailing list. However, the request did not include an address or a verifiable phone number, which prevented us from identifying and removing the address in question. While attempting to match the supplied email address in our customer database, we were again unable to find a corresponding entry and therefore could not fully scrub the address from our lists.

  
  On February 26, 2024, we received a call from an individual named ********* requesting removal from our mailing list, at this time we were provided with an address to ensure we could process the request. This information was added to our suppression list and provided to our vendor on March 7, 2024. The address will be removed from our mailings starting in June 2024.