Complaints

This profile includes complaints for Penn Waste, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Penn Waste, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Penn Waste, Inc

  85 Brick Yard Rd Manchester, PA 17345-9204

• 

  Penn Waste, Inc

  PO Box 3066 York, PA 17402-0066

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Penn Waste has failed to pick up my recycling for the past two weeks. I phoned them on Wed. Dec. 14 telling them they had forgotten me the week before but I did not make a complaint as I try to be understanding, and the customer service agent told me I should leave the recycling at the end of my driveway and it would be picked up ASAP. Nearly a week later, my recycling is still not picked up. We are now working on three full weeks of recycling. I called again today and was asked questions designed to blame ME for them not picking it up (Question 1: What kind of can are you using? Answer: the blue recycling container that says Penn Waste on it. Question 2: Are the items stuck in the can? Answer: No, but it is overflowing since it hasn’t been picked up. Question 3: When did you put the garbage out? Answer: By about 6 PM the night before pick up as I always do. ) I told the agent I wanted a discount on my bill for this pay period and she told me she could not issue any credits. I asked for her supervisor. She told me her supervisor would “tell me the same thing.” I asked for her supervisor’s boss and she said I should call customer service and “ ask for Steph.” She r we oils not give me a last name. This customer service rep also told me she was waiting for a call back from the driver and then she would call me back. She has not called me back. I think this is TERRIBLE customer service and would change garbage companies, but I can’t because Penn Waste is a monopoly. Finally, they often leave my cans in the middle of my driveway which is a huge safety risk for me as I live on a very busy and high speed road and am unable to turn into my driveway. I have had to push the cans out of the way with the nose of my car in order to enter my driveway on numerous occasions (top many to count). Please help me BBB. Thank you!

  Business Response

  Date: 01/06/2023

  Dear ******************:

  We apologize for the inconvenience in not providing recycling service. We strive to provide excellent service to all our customers. A 1-month credit was applied to the account in the amount of $22.61.  Please be advised we have reviewed with operations to not place the cans in the middle of the driveway. 
  

  Sincerely,

  Sheila B*************
  Credit & Collections Manager

  Customer Answer

  Date: 01/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Penn Waste in South Hanover Township in PA never picks up all the trash we put out. Moved into our new home in April and had to clean out many items for trash pickup and it seems almost every month we have to call and complain to their customer service because the drivers always leave items (mattresses, chairs, old furniture, etc) sitting after they empty the cans. We call and are told they will send a driver to get the left items but the driver never comes. The next week rolls around and it happens again. It seems to take them 4 or more wks to pickup the additional items (which are allowed per their contract with the borough) to finally get all the additional trash. Its been going on for almost 8 months. We constantly have to call them numerous times and they act like we're being dramatic, or they get offended because we are angry, or they make apologies and promises to fix the issue but it never happens. This service isn't cheap and we're the customers but the gaslighting is ridiculous! Its also a safety and health hazard for us and the entire neighborhood to leave this type of trash sitting by the road; not to mention its unsightly for everyone in what is a nice neighborhood. I'd like to see Penn Waste provide a billing credit for all the wasted time calling and complaining, the lack of service that we pay on time for, and the poor customer service and attitude of their customer service department and drivers.

  Business Response

  Date: 12/22/2022

  Dear ******************:

  We have reviewed the complaint with our operations supervisor. Please know we strive to provide excellent service to every customer. We apologize for this inconvenience and have issued a $40 credit to their account. 

  Sincerely, 

  Sheila B***********
  Credit & Collections Manager