Complaints

This profile includes complaints for Certainteed Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Certainteed Corporation has 14 locations, listed below.

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  Certainteed Corporation

  20 Moores Rd Malvern, PA 19355-1114

• 

  Certainteed Corporation

  5001 D St NW Auburn, WA 98001-2415

• 

  Certainteed Corporation

  2991 E Cardiff Rd Salt Lake City, UT 84121-5349

• 

  Certainteed Corporation

  3105 Drummond Plz Ofc Park Newark, DE 19711-5745

• 

  Certainteed Corporation

  1400 Union Meeting Rd Ste 101 Blue Bell, PA 19422-1952

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim # ********* On August 27, 2010 I had a roofing company by the name of ****** ** ****** install CertainTeed Landmark class 4 shingles on my house which ***** **** accepted as a class 4 hail resistant shingle for up to a 2 inch diameter hail stone. On July 11, 2023 a ***** **** Claim Adjuster ******* ********* a 25 year inspection veteran inspected the shingles on my house for possible hail damage from an earlier storm. ******* ********* on Claim Number: *********** indicated that there was no hail damage but there was a condition called blistering on the shingles. ******* ********* contact information is *******************@*********.com ###-###-####, ext. **********. Blistering as I understand it is a manufacturing defect. During the manufacturing process impurities are trapped in the shingles and are released when installed and exposed to heat. Blistering leaves a crater with no surface stone and a hail stone leaves an indentation with surface stone in the indentation. From the year 2010 until 2023 I have always had a car in my driveway because I only have a one car garage. In those 13 years I have never had a claim filed with ***** **** for hail damage to my car. I would conclude that if there was sufficient hail damage to a class 4 shingle then I would have hail damage to my car. I am requesting that you honor your 50 year warranty due to blistering and replace the shingles on my house for clearly there are defects in the shingles placed on my house.

  Business Response

  Date: 08/23/2023

  Hello

  We have also responded to the office of the Attorney General with a response explaining your claim was external damage such as hail, We also ran a hail report that shows significant hail between 2010-2018.  If you have more concerns please reach out to us at ************** regarding your claim.  Thank you, CertainTeed Technical Service Dept. 

  Customer Answer

  Date: 08/31/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The top issue to the shingles is an obvious manufacturing defect of blistering of class 4 hail resistant shingle that Certainteed even fails to acknowledge. Certainteed claims that the damage to my roof is hail damage.
  
  Certainteed is failing to honor there 50 year warranty on there Landmark class 4 singles. Therefore I would like to request that a Certainteed report detailing the process that was used to establish Certainteed conclusion. Also I  would like to request that a Certainteed  factory representative be at my place at a mutually agreeable time so that the Certainteed factory representative can show me where the so called hail damage exists.
  
  *****************************
  

  Business Response

  Date: 09/06/2023

  Hello: If you have any other concerns regarding our claim findings, call our Technical Service Dept at **************  Thank you

  Customer Answer

  Date: 09/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I have had 3 roofing professionals inform me that there is a manufacturer defect in the shingles and certainteed is failing to honor there 50 year warranty.
  
  Regards,
  *****************************
  

  Business Response

  Date: 09/12/2023

  Hello:  The samples you sent are showing signs of hail, see picture attached to this response, holes or circles with no granules are signs of hail, we suggest you contact your homeowners insurance for an evaluation of your roof concern.  Blisters are caused by poor ventilation and are also external damage, and not a manufacturing defect and not covered under our warranty.   Thank you. 

  Customer Answer

  Date: 09/24/2023

  This issue has not been resolved. The company has not proven there position. And the company is unwilling to compromise.

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Certainteed has refused to answer my shingle questions regarding my landmark shingle roof. I have only had my roof one year.Pic attached.

  Business Response

  Date: 08/11/2023

  Hello 

  We have started a 5 Star Warranty Claim for your concern, please contact us at: **************  Your Claim # is: *********

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my roof replaced in July of 2006 with Certainteed Landmark 40Plus shingles. I've noticed over the past 18 months that the granules keep falling off. I had a roof inspection this week and was told that there is a layer of granules in the gutter. The gutters were cleaned in January. This is supposedly a 40 year roof yet it isn't even lasting half of that!

  Business Response

  Date: 06/12/2023

  Hello 

  We have no record of your claim in our system please call ************** or you can start a claim at ctroof.com and we can address your concerns promptly. 

• Initial Complaint

  Date:06/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim in 2022 under my warranty for solar panels manufactured by Certainteed. At first they claimed they no longer manufactured panels that fit my system and would have to manufacture some to fit. Since then they have stopped replying to my emails and they are not available by phone. Half of my solar panels have failed or are failing in a system that I spent $20k on in 2019, and Certainteed will not uphold the warranty I purchased. The panels are defective and it's obvious that they have no intention of honoring the warranty. I was promised they would be replaced.

  Business Response

  Date: 07/05/2023

  call:  CertainTeed Solar Dept at ************** for any additional concerns re: claim ********* for assistance.

  Customer Answer

  Date: 07/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  I have tried multiple times to contact Certainteed by email and phone and do not recieve replies nor have I ever been able to speak to a real person about this matter. I have been out of state on vacation, please do not close this complaint. It has not been resolved.

  Regards,
  
  
  
  ******* ******

  Business Response

  Date: 07/19/2023

  Hello:

  We will have our Solar team call you to help you resolve your concerns.  If you have any direct questions please email us at *****@************.com Attn: Solar Dept. 

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my roof replaced in November 2021 with Certainteed materials. The shingles were defective. Certainteed came in August 2022 , performed analysis of the shingles and agreed they were defective and will replace the roof as stated by the warranty.However, they would not tell us the amount and would only want to deal with a contractor. we gave them one. certainteed decided to issue an initial payment to him without our consent. we actually sent a note to them prior to that that we did not want them to do it. the contractor could not complete the work. we have decided to use someone else. all the contractor did was to have the shingles dropped at our place since November 30. certainteed would then tell us they paid him 14k without our approval. They would not work with another contractor. we jusr have learned that their budget to replace our roof was 20k while our original cost in Nov 2021 to replace the roof was 24k. if anything with the inflation, the cost should be higher. Also, we should not be held responsible for the amount they chose to pay the old contractor unilaterally. They need to settle with him. the check did not come from us.we need our roof replace asap as the shingles are defective. we do not want any damage to our roof. Dealing with them has been a nightmare. Poor customer service, they barely return calls or show any consideration.They have to support the entire cost of the replacement. their defective products has caused this nightmare to us.

  Business Response

  Date: 02/17/2023

  Hi ******* we have responded to this homeowner and their claim attached is the word doc version of our reply for you.  If any questions let me know

  
  

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought the CertainTeed Presidential Roof. It came with a warranty of 50 years. It didn't even last 20 years and the ridge caps have blown away. I have had 2 roofing contractor out and both of them are in agreement that it was installed properly. I have sent and filled out all the warranty information to Certified. But for months we have been getting the run around. My husband and I are in our late 70's and we go over to the neighbors yard to retrieve our ridge caps from their yards. Anything you could do would be greatly appreciated.

  Business Response

  Date: 02/03/2023

  We have responded to your concern; we have sent a settlement release to your email.  Please call Tech Services at 1-************ so we can further help you in this matter. 
  Thank you, 
  CertainTeed Tech Service Rep.