Complaints

This profile includes complaints for Certainteed Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Certainteed Corporation

  20 Moores Rd Malvern, PA 19355-1114

• 

  Certainteed Corporation

  5001 D St NW Auburn, WA 98001-2415

• 

  Certainteed Corporation

  2991 E Cardiff Rd Salt Lake City, UT 84121-5349

• 

  Certainteed Corporation

  3105 Drummond Plz Ofc Park Newark, DE 19711-5745

• 

  SimTek Fence

  1330 W 400 N Orem, UT 84057-4442

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23315910
  
  I am rejecting this response because:

  They requested I contact their Warranty office.  I already have done this at least 15 times. And again recently. They deny any responsibility for their s

  Certified Select Shingle Master not adhering to them Manufacturing Installation Guidelines, that they refuse to inspect the work they did, and/or get involved in anyway. I have offered Certainteed to have their Regional *** come view the work, or meet with the Engineer, or other Inspectors I have paid to substantiate my claim.  The Technical support person states if the roof was not installed by Certainteed Manufacturing Guidelines, the company would not would be vkid. They refuse to send me a copy of there 5 star warranting legal guidelines. They absolutely refuse to stand behind CERTAINTEEDs CERTIFIED SELECT SHINGLE MASTERs Poor workmanship. They don't even take formal complaints and investigate. 

  I was told by an Engineer and another Certainteed roofer said  anyone can be a CERTAINTEED Select Master Shingle Master if they take the written test. Yet their marketing makes it look like if you hire one you will receive a roof that is guaranteed to be installed by their guidelines.

  I want Certainteed to inspect my roof and confirm what the Engineer confirmed, my roof was not installed by Certainteed Manufacturing Guidelines. Its the right thing to do, if Certainteed cares about their consumers.  

  
  
  Regards,
  
  ***** ****
  
  
  
  
  
  
  
  

  
  res are required when offering 5 Star Warranty's. "When I told this to the Select Shinge Master/Company that installed my roof, they refused to correct all the mistakes. I reached out to Certainteed's **************** MULTIPLE TIMES (10 or more), Certainteeds Regional Managers, etc. I requested that they come see my roof with decking that has gaps, cracks, holes much larger than 1/8 inch, no sheathing, wrong underlayment, overhangs as large as 1 3/4 inch, inproper ventilation, no air intakes, they closed my ridge vent, etc. etc. I requested that Certainteed view my roof. They refuse an then they don't anwer any emails, texts or calls. BECAUSE THE ROOFER CAN NOT BUY MY WARRANTY - it would be fraud if they did, CERTAINTEED refuses to even look into the matter. THEIR SELECT ********************** is a large client. I AM ASKING CERTAINTEED TO VIEW THE WORK OF THERE SHINGLE MASTER AND MY CONTRACT! I have Inspections from other Certainteed ************************ Engineer, ****.

  Business Response

  Date: 05/21/2025

  Hello. To better assist you with concerns regarding your roof, please call Roofing Warranty and Technical Services at ************** or email ********************************* Thank you. 
  

• Initial Complaint

  Date:04/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in a warranty claim on shingles that were on my manufactured mobile home. My home was manufactured in 2016. This year, I noticed 2 spots on my ceiling in separate rooms. I checked the roof and found that the shingles were faulty which caused my ceiling to be damaged. Certainteed asked for a claim form to be filled out and a shingle sample to be mailed to them. I sent all the requested information to them only for them to deny my claim. My home isn't even 10 years old and it's no coincidence that this happened in 2 places on my roof and ceiling. These shingles were supposed to be under warranty for 20 years yet I'm not even 10 years in and they've denied a claim for what is very obviously faulty shingles. There was no offer of any resolution. Just a flat out denial. Another example of a company making customers jump through hoops for a warranty claim only to deny it. They set all these requirements and requests for information with no intent of actually following through with their obligation to remedy faulty products or workmanship.

  Business Response

  Date: 04/30/2025

  Please find attached the claim form that was sent to ********** ******  on 4/30/2025.
  
  If we can be of any further assistance, please contact us at the address or phone number listed on the letterhead.

   

  Sincerely,
  

  **** ******
  Technical Services Department
  Roofing Products Group

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23062562
  
  I am rejecting this response because: there has been zero communication from Certainteed regarding the payment, especially the calculations to arrive at the settlement.   I asked many times in phone messages and emails that I wish to discuss the specifics of their settlement numbers.  The solar system has not worked since the fall of 2023 when we contacted the electrical contractor who was tasked as the Certainteed representative to remedy the system failure.  They were contacted several times over the past 18 months by myself and were not able to correct the faulty system. 

  Bottom line here is - I want to know their settlement offer and how it was calculated before they issue any type of payment.  The cost of my solar system was significant and I believe that my request is more than reasonable.

  Regards,
  
  ***** *******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 03/14/2025

  Good Morning,

  The release for the claim has been received and payment is currently being processed.

   

  **** ******

  Technical Services Representative

  CertainTeed Roofing Warranty & Technical Services

  Customer Answer

  Date: 04/03/2025

  Certainteed offered a satisfactory settlement (buyout) of the warranty for their product. I still maintain their timeliness was slow and communications poor.

  Business Response

  Date: 03/20/2025

  CR0896293- The system settlement letter was sent to the customer via email on 3/15/2025. And a response to his inquiry about the settlement was sent via email this morning (3/20/2025). Attached is the warranty that applies to the customer's Solar installation.

  Business Response

  Date: 04/04/2025

  Your signed settlement agreement was received. Please allow 3 weeks to receive the payment in the mail.

   

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a home in The Villages, ******* that I go to in the wintertime. It is the largest seniors community in the country. On Oct. 22, 2024, I received a letter from Certainteed-Saint Gobain, *************************************************** (Tel.: **************), the national shingles manufacturer company This letter provides instructions to file a warranty claim with its roofing technical services department. Per this letter and when I returned to The Villages in December 2024, I supplied via email to the required email address (below) on January 8, 2025 required photos of my roof with the required form properly filled out that this letter requested. It is now TWO MONTHS LATER. and I have heard nothing! This is despite my doing the following: sending 3 emails (dated 1-8-25, 1-22-25, 2/6/25) to the specified email address **************************************** without hearing back at all, AND also placing 3 phone calls to the 800 number listed above, speaking first with **** and then with **** twice ((1/29/25, 2/6/25, and 2/14/25). Each time I was told my claim was "under review" and acknowledging having received my photos and form, though the last time I was in addition told by **** a claim is resolved within 2-6 weeks. It seems like this company is undertaking a delay, delay tactic, if not a scam of some description, as to seniors in *********************** all in order to avoid processing and avoiding having to decide warranty claims for their shingles. I have heard abut these delays from others. Can the BBB undertake some sort of investigation in order to get to the bottom of what this company is doing with claims being filed as to its shingles, certainly as to my claim. Thank you.

  Business Response

  Date: 03/26/2025

  Good Afternoon,

  The attached PDF was emailed to **************************** on 3/17/2025. This provided Mr. ******** the status of re-evaluation of his claim number.

  If you have any additional concerns about your roofing shingles, please contact the Technical Services Department at  email address or phone number listed below.

   

  Regards,

   **** ******

  Roofing Warranty and Technical Services
  P: ************ 
  E: **********************************************************
  ************************
  
  

   

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As per CertainTeed's request for the shingle sample and photos, they were sent to CertainTeed via ***** with an ETA to arrive at CertainTeed on Friday, March 14, 2025. roofing warranty claim which they did for other neighbors. Any help you can provide for this warranty to be honored by CERTAINTEED is appreciated. Thank you.

  Business Response

  Date: 03/12/2025

  Hello-In order to process your claim, CertainTeed requires a full-size sample and additional photos. We will resend the information letter originally sent in May 2024. If you have any further questions, please call **************. Thank you. 

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid G&G Roofing $11,550 for the new roof in June 28 2022. My insurance company cancel my insurance because of the roof which was two years old. G&G roofing knew of the problem with the shingles and told me to file a claim with Certainteed . They made a offer of $3633.50 and 25 sg ft of shingles whish I would have to pay to put on my roof. Certainteed knew the shingles were bad. I got insurance this year because my agent sent them the report from the city that the roof was not old.

  Business Response

  Date: 02/07/2025

  Please call ************** for further information regarding your claim.

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22886663
  
  I am rejecting this response because:

  
  
  Thank you for your response received by us on Thursday, February 20, 2025 regarding any next steps that need to be taken.  We have satisfied all the 'next steps' required to deserve Certainteed's shingle warranty promises.
  In April 2024, we provided pictures of our roof taken by your qualified roofing contractor just as many of our neighbors had done to receive their warranty replacement roof.  But that was no longer good enough.  Now your 'next step' required us to remove a full-sized shingle from our roof (with pictures and a completed shingle evaluation form) and mail it to Certainteed - ********, ***  We did that.  Certainteed committed a written report in three to four weeks.  We waited four weeks only to have more 'next step' requirements placed on us.  Now we had to provide 'proof of ownership' and an 'aerial roof measurement report'.  We completed both by the first week of February, 2025.  We have satisfied all the 'next steps' required by Certainteed.
  Your next steps to be completed on or before Friday, February 28, 2025 is to email us a list of Certainteed qualified contractors for us to contact for reroofing our house and the pro-rated amount for labor and shingles that Certainteed will pay that is equivalent or better than our neighbors received in 2023 and early 2024.
  I'm confident we can resolve this matter quickly and to our mutual satisfactions.

  CR0899090
  **** and ***** *******
  
  
  Regards,
  
  **** *******
  
  
  
  
  
  
  
  

  
  d changed their requirements to include restrictive and unreasonable requirements to fulfill the warranty claim. Many of our neighbors gave up at this point.We went through and fulfilled Certainteed's demands only to have them ask for additional information over and above what they asked for in their June letter.The delay, deny, defend tactics must end. The warranty claim must be honored just like the other neighbors without restrictive and unreasonable requirements. Please help us with ensuring Certainteed makes good on their warranty promises.

  Business Response

  Date: 02/20/2025

  Good Morning,

  We apologize for the inconvenience, we will further review your claim and will notify you on any next steps that need to be taken.

   

  Regards,
  
  Roofing Warranty and Technical Services
  P: ************ 
  E: **********************************************************
  ************************
   
   
  
  

  Customer Answer

  Date: 02/24/2025

  On Friday, February 21, 2025 we received a letter from Certainteed ******************* that they are going to honor our warranty claim.  Thank you for your help in resolving this matter.

  **** and ***** *******