Complaints

This profile includes complaints for Patriot Chevrolet of Limerick's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Patriot Chevrolet of Limerick

  40 Autopark Boulevard Limerick, PA 19468-4264

  
• 

  Patriot Chevrolet of Limerick

  829 W Street Rd Warminster, PA 18974-3126

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23063321
  
  I am rejecting this response because when I reached out to Patriot when I was stuck in ******** they told me there was nothing that they could do for me. I asked him if they could tow my car back to ************ to the dealership and they said they did not have the capability. So ***** is wrong and saying that there is an opportunity that they could have done something because they refused to do anything for me. On the call ***** said that he did not believe that the actions of Patriot caused the additional $6,000 in damage to my vehicle, which we do not believe to be true because it was only 2 hours of driving after being serviced by Patriot that my car totally broke down. Patriot is not being truthful as to their response.  I'm saying they're lying about that because it was already at the place in ******** so they couldn't service it. I reached out to Patriot to my representative and waited hours and hours for them to get back to me. The final result was that they could do nothing for me. They didn't even try to do anything for me.
  
  Regards,
  
  ****** *********
  
  
  
  
  
  
  
  
  it all. My husband went to see the ** at Patriot, ***, who never even ever saw me, or my car, but totally denied any fault or offered any assistance. He said it was just a coincidence that it happened, right after they serviced it.Also, after my service, I get an automated text saying I will receive a ** satisfaction survey. I have never received that.We believe that Patriot service caused this to happen. They have not been the least bit forthcoming or at all helpful. I have been a service customer for 6 years and bought my vehicle there.THIS IS TOTALLY UNACCEPTABLE!!!!****** & *** ********* *********************** ************** Limerick, PA *****

  

  Business Response

  Date: 04/22/2025

  Please submit this reply on behalf of the dealership as we are no longer able to do so. Thank you! 

   

  Dear Mrs. ************************** you for bringing your concerns to our attention. We understand the frustration and inconvenience youve experienced, and we sincerely apologize for the difficulties following your recent service visit.
  When your vehicle was brought into Patriot Chevrolet on March 6, 2025, it initially presented with a check engine light and a fan running issue. Upon diagnostics, codes indicated issues related to the coolant temperature. Our team recommended replacing the thermostat and spark plugs based on these diagnostic results, aiming to proactively resolve these concerns. We understand this recommendation was unexpected given your original service request and recognize how distressing this may have been.
  We regret the subsequent breakdown you experienced during your trip. After being informed about the significant additional repairs recommended by the Delaware repair shop, our Service Manager, *****, reached out promptly to gather information directly from them. Upon review, ***** believedbased on the provided detailsthat the issues identified in ******** appeared unrelated to the services performed by our team. However, we acknowledge your perspective and understand why you questioned the timing.

  
  We genuinely aimed to assist further, offering to reassess your vehicle at Patriot Chevrolet to clarify the situation and confirm necessary repairs. Unfortunately, by the time your husband spoke with our General Manager, ***, substantial work had already been initiated by the Delaware shop, limiting our ability to directly verify or address the issue ourselves.

  
  Please understand that our intention was never to leave you feeling unsupported or to dismiss your concerns. As a valued customer of six years, your satisfaction and trust mean a great deal to us, and it is disappointing to learn you did not receive the customer satisfaction survey, which we rely upon to continually improve our service. These, however, come directly from ***************

  
  We would greatly appreciate the opportunity to further discuss this matter with you personally and explore how we can help move toward a satisfactory resolution. Please let us know a convenient time for us to connect directly by phone or in person.
  Thank you again for your patience and understanding. We hope to speak soon and restore your trust in Patriot Chevrolet.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hello,

    I never noticed a response from the dealership  that is why i didnt respond .  and now the message i got said it was closed since i didnt respond?  could i see the original response somewhere ?

   

  Thank you,

  Eric 

  someone tell me if i am right and it should be refunded and if so to force them to pay.Thank you,**** *******

  

  Business Response

  Date: 01/13/2025

  Dear ****,

  First and foremost, we sincerely hope your girlfriend has made a full recovery following her vehicle accident.

  We understand your concern and want to provide clarity regarding the situation. As part of the agreement of sale, we have documentation of ******* acknowledgment of the terms and conditions. This form, signed, confirms your understanding and acceptance of the agreement, including its non-cancellable nature. (please see the attached) 
  

  The signed agreement ensures transparency and serves as a binding acknowledgment of all terms, verbal or otherwise, as stated at the time of the sale. While we empathize with your circumstances, we are required to uphold these terms as outlined in the agreement.

  If you have any further questions or need assistance, please dont hesitate to reach out. We are here to support you.

  Sincerely, 

  *** ******, General Manager

  ********************************** ************************

• Initial Complaint

  Date:11/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *********************
  

  

  Business Response

  Date: 12/08/2023

  We have already been in contact with the customer and have documentation regarding what we are/are not liable for and have outlined that with **** directly. 

• Initial Complaint

  Date:03/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received this response from Patriot Chevrolet.
  
  They have neglected to provide the full story of the process in that I asked them if it was the transmission, and they told me no, and then it turned out to be the transmission.
  
  Also, they were given plenty of time to coordinate removal of their alternator with me as the car was on their lot for one week.
  
  We have re-opened the dispute with the credit card company.
  
  Thank you
  
  **** ******here was zero credit from the $1159. They offered me $300 for the ********. At the sales table Patriot Maintenance said there was no way of knowing it was the transmission without replacing the alternator. They tried to lay everything on a statement I made that the car sounded odd. My point was, you should have told me fixing the alternator may. It solve everything, and I could have made a more educated decision. Instead, they did the $1159 without care for the trouble I already went through and would potentially face. I walked out the door and have not been back We have a second car, also purchased there. Their maintenance told me for almost a year that my brakes were no good. In December, passed state inspection with no problem. Seems like they will the bloated maintenance package, then try to recoup their loss on the free work by adding tons of unnecessary replacements. My wife and I vowed never again. We have disputed the $1159 charge with our credit company

  

  Business Response

  Date: 03/14/2023

  When the vehicle was dropped off it would not run without a jump pack on the car. We were able to drive the car into the bay with a jump pack connected to the battery and the hood open. The vehicle was diagnosed to needing an alternator. After the alternator was installed, with customer authorization, the vehicle runs and drives. Customer stated after picking up the vehicle and driving for 30 minutes there is a noise from the transmission. We would have been unable to determine any drivability issues on initial diagnosis since the car would not run until the first repair was completed. 
  The customer did advise us he would be disputing the charges and we could remove the parts, but the customer locked the car and took the keys. We were unable to remove the alternator before he had it towed out while we were closed. 
  The customer authorized the alternator repair and left with the alternator installed. Failure to pay would be theft of services and we would proceed through the local police if the charge is reversed.  
  Service Manager 
  Patriot Chevrolet of Limerick 
  
  

  

  Business Response

  Date: 04/07/2023

  *** ******, 

  As per our service team, your vehicle was not in operable condition; that part had to be addressed before the technician could determine why it did not run correctly. The alternator was bad so the car would not start. Once that was replaced then and only then could the transmission be diagnosed however the keys were in your possession and the vehicle was locked; therefore tying up the time the process took. Our Service Manager ***** is happy to have a discussion in further detail - he can be reached at [email protected]

  Thank you & best regards. 

  Customer Answer

  Date: 04/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:

  The maintenance crew did not fix the issue.  They replaced a part that did not need to be replaced.

  Regards,
  
  
  
  **** ******

  

  Business Response

  Date: 05/03/2023

  ****, 

  We provided a diagnostic report as well as thorough explanation for the repairs needed. These were reported by a Certified Technician with over 25+ experience as well as our Service Advisor and Manager. What evidence do you have that the repair was not needed? Your vehicle was non-operational. Also, as stated previously, your resolution request was for a billing adjustment but the credit card dispute has already been closed. What resolution exactly are you seeking?

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I have been in touch with the service department and they said I could take it to a different dealership for a second opinion and they would pay for OE breaks. I am in the process of making an appointment to fix the problem.
  
  Regards,
  
  ***************************
  a couple years ago. It is a 2015 Chevy ********* pick up.

  

  Business Response

  Date: 09/16/2022

  Please note our management team has contacted the customer directly (had to leave a message) to get better clarification on their concerns and work toward a resolution. 

• Initial Complaint

  Date:09/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:   My car went to the service department three times, and in that time they did $400 worth of work, but they were unsuccessful attempts that did not fix the problem. After one month of owning the car, the service department told me the car needs a new gas tank which would cost around $1,400. The service department put a new gas cap in, among other things, but nothing they did fixed the issue. Even if I were to buy an additional warranty option, none of them cover rodent damage anyway. My issue is that this car started smelling like gas and the check engine turning on only about 2-3 days after taking this car home. Chevy did not fix this issue, and after three times, they discovered it needs a new gas tank due to rodent damage. This would mean that a rodent chewed the gas tank within the first three days of buying this car. When I took the car to my trusted mechanic he said the rodent damage looked like it was done way before I bought the car. If I just spent around 15k to buy this car, it is absolutely ridiculous that it now needs $1,400 worth of work. And yes, the guy who sold me the car is not my nephew, he is my cousin. There was one phone call to discuss this issue and he claimed that if we didn't pay the $1,400 it would have to come out of his pocket to pay for it, and he would rather us pay for it out of pocket, and there was nothing he could do for us. I don't understand the relevance of whether he is family or not. I am looking to have the gas tank replaced at Chevy's expense.  
  
  Regards,
  
  ***************************
  d to get a second opinion on the issue so I took it to my trusted mechanic who has been servicing my family’s cars for over 8 years. He said the rodent damage looked old, and that the service department at Chevy didn’t put my car back together the right way and they got grease all over my back seat. We called the guy who sold us the car (*** *******) and asked if there was anything he could do for us since the rodent damage was likely already there and he insisted that rodent damage can happen overnight (when my mechanic said it was very unlikely to happen overnight, he said the damage looked like it happened more than one month ago) and he insinuated that the issue happened within the three days after we drove off the lot even though they didn’t specifically check for the issue in the one day that Chevy had the car in their possession. This car started having this issue within three days after buying it, and they are not willing to work with me.

  

  Business Response

  Date: 09/14/2022

  Unfortunately despite the customers claim, Patriot did cover $400 in repairs while looking for the concern. When we acquired the vehicle, we completed a thorough multi-point inspection which is stated on both the ****** and paperwork provided to the customer. We also allow for a test drive, visual inspection and allow customers to have our vehicles overviewed by a 3rd party prior to purchase if they so choose. We also offer additional warranty options which the customer declined. The vehicle in question is 10 years old, and, much like any other mechanical component, is not immune to damage caused by outside elements out of our control. In this case, damage caused by a rodent. We aren't sure what type of work was completed by the additional service center the customer had taken the vehicle to, since they did not inherently state what was completed on the ****** so we aren't quite sure what type of damages the customer is seeking outside of what we have already provided. 

  We also feel it fair to state that this customer mentioned 'calling the guy who sold us the car' which is actually their nephew, ***, whom sold them the vehicle. *** has tried to amicably discuss the situation with his family member to no avail. 

  

  Business Response

  Date: 10/21/2022

  A dealer representative will be in touch to discuss a resolution. Thank you.