Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I engaged Harbor Compliance to file for for foreign registration in ** for my Texas-based professional corporation. They charged me $400. But then because they claimed I didnt provide them with necessary information, it wasnt finalized. Then they sent me an invoice for $195 this year to maintain that same registration. They want to keep the $400 for effectively doing nothing.

  Business Response

  Date: 05/19/2025

  Thank you for sharing your concerns. Were sorry to hear about your experience and appreciate the chance to clarify.

  
  Our records show that you engaged our team to complete a foreign registration in ********** for your professional corporation. As part of that service, we reached out multiple times to request the information required to complete the filing. Unfortunately, we did not receive the necessary details, and as a result, the registration could not be finalized.

  
  We want to emphasize that the service fee you paid covers the preparation and filing of the registration, which we remain ready to complete. After looking further into your account, there is no additional $195 invoice on your account. The $399 service fee you paid is for us to complete the filing, which cannot be done until we receive the required information from you.

  
  You are still welcome to log in to your client dashboard and provide the requested information. Once received, we will be happy to proceed with completing your registration.

  
  If you need assistance accessing your dashboard or have any questions, our team is here to help.

  Customer Answer

  Date: 05/20/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23322885
  
  I am rejecting this response because

  
  I no longer need this service. I was under the impression previously that it had been filed. Their means of communication is to notify you that you have a message in a portal that you need to log into. I paid $400 for a service they did not provide. I understand that they did not provide it because they were missing information, but was over a year since they claimed to have requested that information and I received no follow up. An honest business would recognize that they had not done any work to earn the $400 and would refund it - less perhaps the time spent identifying that there was information missing. If they want to keep $100 for the trouble, id accept that. If they want to go to arbitration instead, lets do it. 
  Regards,
  
  ******* ********
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 05/20/2025

  The company subsequently offered a partial refund, which I accepted. This complaint can be closed and resolved.

  thank You. 

• Initial Complaint

  Date:05/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contact Harbor Compliance to help me with my *********************** setup and compliance. Their customer service was active until I paid the fee. After that they stopped responding to my emails. The email responses are automated. I tried contacting them multiple time. I requested for a refund and no response. I paid USD 2724 for their full compliance package and I am requesting a refund.

  Business Response

  Date: 05/02/2025

  Thank you for sharing your concerns. Were truly sorry for the initial communication gap you experienced. We appreciate the opportunity to address the issue and are glad we were able to personally connect with you to ensure you have a clear timeline, next steps, and a dedicated point of contact to support your nonprofits formation and compliance. Your satisfaction is very important to us, and we look forward to continuing to work closely with you to help achieve your organizations goals. If you have any additional questions or need further assistance, please dont hesitate to reach out.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay $99 annually for Harbor Compliance to act as my registered agent for the **** I own. I was mailed an IRS notice on 3/26/2025 and Harbor Compliance took 9 business days, until 4/7/2025 to upload this time sensitive document that must be returned within 30 days from the date of the letter. That being said, when I went to mail the document back to the ***, it shows Envelope included, and that should have the mailing address/return info to send the document to. It does not include that document or information uploaded, so I now do not have the information needed to complete the *** request. I called on 4/21/2025 and spoke with someone who escalted my concern and said they were on East Coast time, but the issue should be resolved by end of day on 4/22. I call on 4/22 and speak to the same person, who notes she will again escalate the information. I have until 4/26, to mail this document, and really it should be received by the *** on 4/26/2025. I am now goinhg to have to pay a penalty, of an unknown amount, becuase of their withholding of the information needed. The *** also requests original copies, which Harbor Compliance is supposed to mail to me, however, I have never once received any of the original documents from them as my registered agent.

  Business Response

  Date: 05/19/2025

  Thank you for your feedback. Were sorry to hear about your frustration and appreciate the opportunity to clarify.

  
  Our ************************ is designed specifically to receive legal and government documents on behalf of your business from the state and to promptly upload them to your secure online account. It is not a virtual address or general mail forwarding service, and regular mail, including *** correspondence, is typically outside the scope of this service.

  
  In this case, we made a one-time exception and forwarded the *** notice you receivedeven though the envelope and contents you were expecting are not typically scanned or retained as part of our Registered Agent procedures. Our team also shared clear guidance about the permitted uses of the Registered Agent address, which include receiving legal documents and official service of process, but not routine business or *** mail.

  
  We understand how important this matter is to you and regret any confusion or inconvenience. While we escalated your concerns and responded within our normal business hours, we recognize that the situation was time-sensitive. We strive to provide timely and reliable support, and we regret that this experience did not meet your expectations.

  
  If you have additional questions or would like further assistance, we welcome you to contact us directly. We're here to help and want to ensure you have the information and support you need.

  Customer Answer

  Date: 05/21/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23238377
  
  I am rejecting this response because: you clearly state that you offer and accept government documents in your response. The *** is a government entity/agency. As I advised your staff, I am not using the ************************ as a virtual office, but I do use it for government communication. I found another Registered Agent out of the exact same office and suite, that charges $50 less, and does what you claim to do. I still feel your company provided false information and claims as to what you offered and in practice, did not do those things. To get the document forwarded, I had to go back and forth with your company for over a week despite my alerting you to the time sensitive nature of this communication and then you asked for me to pay for the forwarding. I was not asking for the original documents, I was asking for the envelope they mailed it in, to be uploaded, as I consider that part of all the documents received when a company includes a return envelope as that usually is the only place where the return address is listed. 
  
  
  Regards,
  
  ****** ********
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 05/30/2025

  Thank you for your response and the opportunity to clarify further.

  
  Allow us to be more specific about the scope of our ************************* Our service is designed to receive legal documents and official notifications from the Secretary of Statesuch as service of process and corporate compliance notices. While the *** is a government agency, *** correspondence is not within the intended or permitted use of the Registered Agent address. Our ************************ address is registered exclusively with the Secretary of State, and we are not authorized to use it for general mail forwarding or federal tax-related correspondence.

  
  That said, we understand the time-sensitive nature of the document you received. As a one-time courtesy, we forwarded the *** letter outside of our standard process, even though it fell outside the scope of our service. Regarding your request for the return envelope, our document upload protocol is to scan and post the contents of official legal documents onlynot the outer envelope. While we appreciate your perspective, uploading the envelope itself is not part of our standard procedures, as it typically does not contain the official record.

  
  We sincerely regret any frustration this situation has caused and appreciate your feedback. If theres anything further we can do to support you, our team remains available to assist.

  Customer Answer

  Date: 06/04/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23238377
  
  I am rejecting this response because: this information was never provided and is not noted on your website in any regard. I called another ************************ that is within the same Suite and exact address, they do accept IRS communication. Please explain the *** or WAC that supports your claim. The information you just shared, was only provided once a complaint was issued and I was going back and forth. Interesting enough, when I would call, no one would mention this and would just submit a 'ticket' asking for you guys to outreach. I want this complaint made public because your company falsely advertises what is offers when you sign up and then you add fees throughout the year that show due and you have to reach out to request they be removed. I'm told it is a 'courtesy' offer and then you still add it and force people to un-enroll from those 'courtesy' offerings. Your company utilizes false advertising and corrupt practices. 
  
  
  Regards,
  
  ****** ********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/16/2024 $2824 fee was paid for them to completely set up a non-profit company for us in **. They sent forms to fill out, we did, returned all forms within 24 hours. 3 times over the next week or so, the team leader and another person requested the same info over again, customer service *** read the answers we provided and said all was good, they had everything and correct. the next day they could not find the forms or any paperwork we provided. We canceled the order., A refund check was sent to us, deposited in our bank, the same or next day they placed a stop payment with out a word. We demand a refund, they did absolutely nothing, no fillings, nothing. we waisted nearly 3 weeks on their incompetence.

  Business Response

  Date: 02/13/2025

  Thank you for reaching out. We have thoroughly reviewed our email correspondence and account records regarding your refund. When we issued your refund check, we were notified that you had already filed a chargeback with ****************. As a result, **************** refunded the amount you paid us directly.

  
  To prevent a duplicate refund, we placed a stop payment on the check, as processing it would have resulted in an overpayment of $2,824. Since the funds were already returned to you through ****************, no additional refund was due.

  
  If you have any further questions or concerns, please feel free to contact us directly.

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite purchasing and within the same 24 hours requesting a refund since the service did not suit my needs, ***** *******, a ************** Associate has denied me a refund multiple times. I did not use any benefits of this service whatsoever as it doesnt suit me at this time. This company is clearly filled with greed and I wont want to do business with them in the future due to ***** *******.

  Business Response

  Date: 12/20/2024

  Thank you for sharing your feedback. We aim to provide clear communication and great service to all our clients, and Im sorry to hear your experience didnt meet those standards.

  Wed like to better understand what happened during your interaction with us. Someone from our team will reach out to you soon to talk through the situation and explore how we can make things right.

• Initial Complaint

  Date:10/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harbor Compliance advertises that they are a resident agent in my state. However, they failed to disclose that they are actually reselling resident agent services offered by another company, ********************. After careful research, I found that ********************* is actually cheaper than Harbor Compliance. Cutting out the middleman and establishing a direct relationship with ********************* makes sense. ********************* confirmed that no changes to my state filings would be needed, as my resident agent details would remain the same.Nonetheless, when I informed Harbor Compliance that I would no longer be using them as a middleman, they threatened to retaliate by deliberately removing ********************* from my state filings. This is despite the fact that Harbor Compliance has never been an actual resident agent and has no authority to modify my state filings. Their attempt at retaliation is unethical and likely illegal.

  Business Response

  Date: 10/11/2024

  T**** you for giving us the opportunity to address ********************** concern. We appreciate their feedback and take all comments seriously as part of our commitment to transparency and customer satisfaction.

  In the registered agent industry, it is common practice for companies to partner with service providers that maintain registered agent addresses in various states across the country. This allows businesses like ours to offer comprehensive nationwide coverage, ensuring that we can support companies with their statutory requirements in multiple jurisdictions.

  This structure benefits our clients by streamlining the process and ensuring compliance at a lower cost than if each individual registered agent company were to operate their own unique address in every state. Instead, we leverage trusted partnerships to provide efficient and reliable services, and we carefully select partners who meet the high standards we uphold at Harbor Compliance.

  We understand the use of the same registered agent address by multiple service providers can sometimes cause confusion. However, we would like to emphasize that Harbor Compliance is an authorized resident agent in ********. Despite ********************** concern to the contrary, we never had any intention of filing to change their registered agent appointment from **********************

  Furthermore, we want to make it clear that at no time were our actions or intentions retaliatory. The confusion stemmed from our representative's use of a standardized template, which is typically used in situations where clients are changing from our registered agent service to another provider. This was mistakenly sent in response to ********************** inquiry, and we apologize for any misunderstanding it may have caused. No filings were made on their behalf without their consent, and there was no plan to initiate any changes without their explicit request.

  We deeply regret any confusion this has caused and want to reaffirm our commitment to transparency and professionalism. We value ********************* as a client and are fully committed to addressing any concerns they may have.

  Thank you again for the opportunity to address this matter.