Complaints

This profile includes complaints for Apex Asset Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Apex Asset Management, LLC

  2501 Oregon Pike Ste 102 Lancaster, PA 17601-4890

• 

  Apex Asset Management, LLC

  PO Box 5407 Lancaster, PA 17606-5407

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've recently been getting calls daily from spoofed numbers, and I have good reason to suspect it's because of an outstanding high medical bill, which has been forwarded to two different debt collection agencies. I know this because I've received mail from both collection agencies (HRRG and Apex Asset Management). I've been blocking all numbers and recently returned mail to HRRG, asking for them to stop contacting me.Yesterday (2/9/2024), I returned a call from one of these unknown numbers ***************) and spoke with an employee at Apex Asset Management. She notified herself as such. I told her I wanted them to stop calling me, and I did not use a polite tone. I then received a call 3 minutes later from another unknown, spoofed number *************). I blocked it. This morning I received 7 phone calls from another spoofed number *************) in 2 minutes. That's not an exaggeration. I know these numbers are spoofed because I checked them on beenverified.com and it tells me that. When I called the number back, I got an automated voice message about some company called ************ (not sure of spelling), which is random and not a company that should be calling me for any reason.After the 7 calls in 2 minutes, I called and left a message on the same Apex number from yesterday. I used harsh language, telling them that I wanted them to stop calling me on spoofed numbers and that I was disputing the debt. I told them if they continued to harass me I'd report them to the BBB and file a lawsuit. 30 minutes later I received 12 consecutive calls in 2 minutes from ************. I called them back and spoke to someone from ****************. They told me I owed an electric bill. This is false. I asked them to stop calling.It seems as if someone at Apex didn't like my tone and is harassing me with spoofed numbers or somehow giving my number out to robo-callers. It's very suspicious. I'd like this to be investigated and those responsible to be held accountable.

  Business Response

  Date: 04/24/2024

  Please see attached response. 

  Customer Answer

  Date: 04/24/2024

  Im satisfied with the response from the business. They sent me mail and called my phone multiple times over the course of several months, but I didnt answer their calls. I did respond via mail with a note asking them to stop contacting me, based on laws protecting people from harassment. In the note I also wrote that I disputed the debt. This was sent via snail mail to their location many months ago. They called me last week, and I informed the woman on the other end I wanted her to stop calling. So they received a written note with my request to stop contacting me but still contacted me months later. Im fine with this complaint being resolved but last week wasnt the first time I asked not to be contacted. Ive also been on the no-contact list for years. 

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved a notification from this collection agency in regards to a delinquent payment toy primary care provider. I called Apex for information purposes, then called my insurance provider (BCBSNJ) to see what happened. After some time I caved and payed the debt on Jan 8, 2021, it turned out someone at BCBSNJ coded my paperwork wrong then my pcp sent it to the collection agency. A representative for BCBSNJ conference called Apex and myself to explain what the situation was. The representative from BCBSNJ sent over the corrected paperwork, the representative from Apex agreed to sending a refund due to the error. Fast forward over 3 years, Jan 26, 2024 I am yet to receive the refund.

  Business Response

  Date: 04/08/2024

  Please see attached response.

• Initial Complaint

  Date:01/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent this company several disputes to let them know I was in litigation with **********, ** and I have given them the claim ladies information three time to email or contact her for update on payment but they ignore me and keep sending me bills REF ******** 4/26/23 THIS IS THE CONTACT INFORMATION THEY WERE GIVEN ****************************** Claims Representative II PO Box ****, **********, ** 17105-**** Office: **************************** Email: *************** | Website: www.********.net THIS IS WHO THEY NEED TO CONTACT

• Initial Complaint

  Date:11/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company repeatedly calls me regarding a medical bill. Ive spoken to them several times and provided my secondary insurance info, yet they continue to call. My insurance company wants a statement with the date of service and their statements do not include that info. The representatives are not helpful.

  Business Response

  Date: 01/09/2024

  January 5, 2024

  To whom it may concern:
  

  Pursuant to the aforementioned complaint, we would like to offer the following reply to the facts presented previously by *** *********. APEX Asset Management, LLC is a third-party debt collector. We have reviewed the APEX account #******** for *** ********* and have ascertained that she has not provided us with insurance information. On 11/30/2023, the complainant verbally advised our collection representative that she no longer wishes to receive phone calls. This account was flagged to cease communication via phone at that time and no further communication has occurred.

  We have contacted our client, who placed the account for collections per our contract, who advised that they have adjusted off the balance balance. We have mailed *** ********* a letter stating that the account is closed with APEX.
  

  As the account is no longer open with this agency, we consider this matter to be closed.
  

  Thank you for your assistance.
  

  Respectfully,

  APEX Asset Management, LLC

• Initial Complaint

  Date:10/05/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parents contracted with ********** Communications (********** Cable) for cable service several years ago. They were older, retired, and lived in Pennsylvania. Their mail was delivered at some distance from their residence and both suffered with mobility issues. To assist them, I had them contact all of their service providers to have a secondary billing for their services forwarded to me so that they would not miss or be late paying any of their accounts. I was not responsible to pay their accounts. Both are now deceased and ********** Cable has placed the account and me for collection for un-returned cable boxes. This was done without notification, written or otherwise and I only became aware of this action after running my credit report. I have called ********** several times in an effort to resolve this discrepancy and been informed that the units are older and were not required to be returned due to their system/service upgrades. This basis for this claim involves the following; 1) Placed for collection while not being the person financially responsible for the account, 2) Improper billing and collection action taken without prior notice for equipment that has been designated as obsolete and ineligible for return in direct contradiction to the Fair Credit Billing Act, 3) Negative impact to my credit rating directly attributable to this misdirected collection action.

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with Apex Asset Management. I do not have a contract with this collection agency reporting to my credit. They did not provide me with an original contract between myself and them.

• Initial Complaint

  Date:11/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Apex Asset Management, LLC and do not have a contract with Apex Asset Management, LLC. They do not provide me with the original application like I asked.

  Business Response

  Date: 11/28/2022

  APEX Asset Management is a debt collection agency that has open and delinquent invoices referred, to our company from the original creditor, for collection.  The accounts ************************ references were recently verified as still outstanding and therefore APEX will continue to pursue recovery of the outstanding balances.  Please feel free to contact our office with any additional inquiries or to make arrangements to satisfy the outstanding balances.  Thank you, APEX Asset Management, LLC

  Customer Answer

  Date: 11/28/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  In accordance with the Fair Credit Reporting Act 15 U.S.C 1681 & Fair
  
  Debt Collection Practices Act 15 U.S.C 1692  Apex Asset Management Account
  
  # ********, has violated my rights.
  
  15 U.S.C 1681 section 602 A. States I have the right to privacy.
  
  15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions
  
  15 U.S.C 1692 Section 805 A States a debt collector may not communicate with a consumer in connection with the collection of any debt at any unusual time or place or a time or place known or which should be known to be inconvenient to the Consumer
  
  15 USC 1692 Section 805 A Section 3 States at the consumer's place of employment if the debt collector knows or has reason to know that the consumer's employer prohibits the consumer from receiving such communication.
  
  15 USC 1692 Section 806 Section 5 Causing a telephone to ring or engaging any person
  
  in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at the called number.

  Regards,
  
  ***********************************

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep calling my house threatening me on my answering service. When I called back they hung up on me! I've never seen a legitimate collection agency hang up on people! But I paid everyone I owe so I know it's a scam! I don't have one delinquent bill!