Complaints

This profile includes complaints for Apex Asset Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Apex Asset Management, LLC

  2501 Oregon Pike Ste 102 Lancaster, PA 17601-4890

• 

  Apex Asset Management, LLC

  PO Box 5407 Lancaster, PA 17606-5407

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving an automated call from ************** with no information on who they are. They ask you to hold on as this is an important call, and then the call disconnects. I called the number back and they state that they are Asset Management and hold on for a customer ********** asked me to confirm my phone number and address, but won't disclose to me who they are calling on behalf of. I will not confirm my address so they say good bye and hang up. I have no paperwork from this company regarding any medical collections. Too many scams out there.

• Initial Complaint

  Date:03/13/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apex is a debt collection agency. They were attempting to collect $2009.78 from me. This debt was due to the accumulation of hospital bills during a period of unemployment. On November 5, 2023, I paid the balance in full via their online portal. I have a confirmation email that arrived immediately upon payment. On November 7, the funds were transferred from my bank account with S&T bank to Apex. I did call Apex on or around November 6, 2023, and spoke with someone named ******. I told her that I had not intended to pay the amount in full, and would prefer to make installment payments. ****** assured me that the funds would be refunded to my bank account within the next 5 business days and that after that, I could set up an installment plan. The funds were never refunded. I waited several weeks, and then decided to simply wash my hands of the matter and move on with my life.Fast forward to March of 2024 - nearly 4.5 months later. Apex contacted me again, telling me that the $2009.78 was still outstanding and asking me to pay. I contacted them and spoke with an extremely rude and unprofessional represetnative who insisted that they had refunded the money to my credit card. I never paid with a credit card, so this is impossible.Per Apex's instructions, I called S&T and asked a representative to confirm that no funds had ever been refunded by Apex. They did this. I have submitted my bank statements for the months of November and December to Apex with no results. They cannot tell me when the funds were refunded or show me any evidence of this beyond verbal assurance.Beyond harassment, stress, and embarassment, there has been a negative impact to my credit score due to an outstanding debt that should have been settled nearly 5 months ago. I would like Apex to completely settle this debt. If possible, I would like them to insert a note in my credit history stating their error.

• Initial Complaint

  Date:03/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've recently been getting calls daily from spoofed numbers, and I have good reason to suspect it's because of an outstanding high medical bill, which has been forwarded to two different debt collection agencies. I know this because I've received mail from both collection agencies (HRRG and Apex Asset Management). I've been blocking all numbers and recently returned mail to HRRG, asking for them to stop contacting me.Yesterday (2/9/2024), I returned a call from one of these unknown numbers ***************) and spoke with an employee at Apex Asset Management. She notified herself as such. I told her I wanted them to stop calling me, and I did not use a polite tone. I then received a call 3 minutes later from another unknown, spoofed number *************). I blocked it. This morning I received 7 phone calls from another spoofed number *************) in 2 minutes. That's not an exaggeration. I know these numbers are spoofed because I checked them on beenverified.com and it tells me that. When I called the number back, I got an automated voice message about some company called ************ (not sure of spelling), which is random and not a company that should be calling me for any reason.After the 7 calls in 2 minutes, I called and left a message on the same Apex number from yesterday. I used harsh language, telling them that I wanted them to stop calling me on spoofed numbers and that I was disputing the debt. I told them if they continued to harass me I'd report them to the BBB and file a lawsuit. 30 minutes later I received 12 consecutive calls in 2 minutes from ************. I called them back and spoke to someone from ****************. They told me I owed an electric bill. This is false. I asked them to stop calling.It seems as if someone at Apex didn't like my tone and is harassing me with spoofed numbers or somehow giving my number out to robo-callers. It's very suspicious. I'd like this to be investigated and those responsible to be held accountable.

  Business Response

  Date: 04/24/2024

  Please see attached response. 

  Customer Answer

  Date: 04/24/2024

  Im satisfied with the response from the business. They sent me mail and called my phone multiple times over the course of several months, but I didnt answer their calls. I did respond via mail with a note asking them to stop contacting me, based on laws protecting people from harassment. In the note I also wrote that I disputed the debt. This was sent via snail mail to their location many months ago. They called me last week, and I informed the woman on the other end I wanted her to stop calling. So they received a written note with my request to stop contacting me but still contacted me months later. Im fine with this complaint being resolved but last week wasnt the first time I asked not to be contacted. Ive also been on the no-contact list for years. 

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved a notification from this collection agency in regards to a delinquent payment toy primary care provider. I called Apex for information purposes, then called my insurance provider (BCBSNJ) to see what happened. After some time I caved and payed the debt on Jan 8, 2021, it turned out someone at BCBSNJ coded my paperwork wrong then my pcp sent it to the collection agency. A representative for BCBSNJ conference called Apex and myself to explain what the situation was. The representative from BCBSNJ sent over the corrected paperwork, the representative from Apex agreed to sending a refund due to the error. Fast forward over 3 years, Jan 26, 2024 I am yet to receive the refund.

  Business Response

  Date: 04/08/2024

  Please see attached response.

• Initial Complaint

  Date:01/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent this company several disputes to let them know I was in litigation with **********, ** and I have given them the claim ladies information three time to email or contact her for update on payment but they ignore me and keep sending me bills REF ******** 4/26/23 THIS IS THE CONTACT INFORMATION THEY WERE GIVEN ****************************** Claims Representative II PO Box ****, **********, ** 17105-**** Office: **************************** Email: *************** | Website: www.********.net THIS IS WHO THEY NEED TO CONTACT

• Initial Complaint

  Date:11/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company repeatedly calls me regarding a medical bill. Ive spoken to them several times and provided my secondary insurance info, yet they continue to call. My insurance company wants a statement with the date of service and their statements do not include that info. The representatives are not helpful.

  Business Response

  Date: 01/09/2024

  January 5, 2024

  To whom it may concern:
  

  Pursuant to the aforementioned complaint, we would like to offer the following reply to the facts presented previously by *** *********. APEX Asset Management, LLC is a third-party debt collector. We have reviewed the APEX account #******** for *** ********* and have ascertained that she has not provided us with insurance information. On 11/30/2023, the complainant verbally advised our collection representative that she no longer wishes to receive phone calls. This account was flagged to cease communication via phone at that time and no further communication has occurred.

  We have contacted our client, who placed the account for collections per our contract, who advised that they have adjusted off the balance balance. We have mailed *** ********* a letter stating that the account is closed with APEX.
  

  As the account is no longer open with this agency, we consider this matter to be closed.
  

  Thank you for your assistance.
  

  Respectfully,

  APEX Asset Management, LLC

• Initial Complaint

  Date:10/05/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parents contracted with ********** Communications (********** Cable) for cable service several years ago. They were older, retired, and lived in Pennsylvania. Their mail was delivered at some distance from their residence and both suffered with mobility issues. To assist them, I had them contact all of their service providers to have a secondary billing for their services forwarded to me so that they would not miss or be late paying any of their accounts. I was not responsible to pay their accounts. Both are now deceased and ********** Cable has placed the account and me for collection for un-returned cable boxes. This was done without notification, written or otherwise and I only became aware of this action after running my credit report. I have called ********** several times in an effort to resolve this discrepancy and been informed that the units are older and were not required to be returned due to their system/service upgrades. This basis for this claim involves the following; 1) Placed for collection while not being the person financially responsible for the account, 2) Improper billing and collection action taken without prior notice for equipment that has been designated as obsolete and ineligible for return in direct contradiction to the Fair Credit Billing Act, 3) Negative impact to my credit rating directly attributable to this misdirected collection action.

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with Apex Asset Management. I do not have a contract with this collection agency reporting to my credit. They did not provide me with an original contract between myself and them.