Complaints

This profile includes complaints for Apex Asset Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Apex Asset Management, LLC

  2501 Oregon Pike Ste 102 Lancaster, PA 17601-4890

• 

  Apex Asset Management, LLC

  PO Box 5407 Lancaster, PA 17606-5407

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/29 Paid in full balance.Amount: $264 Was never provided a receipt letter in the mail for payment accepted from company after 2 phone calls. Account still showing negatively on my credit reports. This is currently hindering my financial progress due to the inaccuracy on my reports. Asking for full resolution of this being removed from my credit reports.

  Business Response

  Date: 06/10/2025

  We have reviewed the complaint and notes regarding contact the complainant has had with APEX regarding the satisfied balance. The request from the complainant for a receipt letter was received on 5/20/25 at which time the letter was requested by the representative they spoke with. I have requested another letter be sent to her. I have also verified that the account has been marked for deletion from the complainant's credit file. Please allow ***** days for all three repositories to update their records. Please let us know if we can help in any other way.

  Thank you.

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Deceptive Collection Practices and Mishandling of Disputed Medical Bill ********* #******** I am filing a complaint against Apex Asset Management for deceptive handling of a disputed medical bill related to a June 27, 2024 procedure with Virtua Health. The claim was incorrectly billed (Claim ID: ********** and is currently under insurance dispute with *****. Despite this, Virtua sent it to collections where Apex has misrepresented their communications with Aetna.On April 21, 2025, I was on a three-way call with **** from Aetna and Aura from Apex (Ref# *********). **** confirmed the billing was incorrect and gave proper CPT codes. Aura agreed, was kind and empathetic, and said the matter would be sent back to ****** and not to worry.However, no action was taken. On April 30, Destiny at Apex told me Aetna confirmed I owed the full amount supposedly in a call on April 29. This was false. On May 1, Aetna confirmed no such call happened. Destiny refused to let me speak with Aura or to place the account on hold unless I returned with Aetna on the line.Eventually, Aetna reprocessed the claim, but Apex never followed through. Ive now missed four migraine treatments out of fear and confusion over this dispute. Apexs behavior caused emotional distress and actively interfered with the resolution process.I am requesting that Apex:Remove the debt from collections Provide written confirmation it wont be reported to credit bureaus Review how this account was handled and why follow-through failed after confirming the issue This was a disputed medical bill, acknowledged as misbilled by both my doctor and insurer. Apex made it worse.******** ****** ********************** ************

  Business Response

  Date: 06/19/2025

  Good afternoon. Please see the attached response. Please let me know if you have any questions.

  Thank you.

  ****

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and I hope that this is the last of this issue (as its been ongoing for over a year now).
  
  Regards,
  
  ******** ******
  
  

• Initial Complaint

  Date:12/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid bill via Virtual Health ******* and now getting collection notice have sent each notice back with copy from app showing paid

  Business Response

  Date: 12/17/2024

  APEX Asset Management is a debt collection agency that has open and delinquent invoices referred to our company from the original creditor for collection. The balance referenced in this complaint has been verified with our client as still outstanding. The document presented by the complainant does not show who the payment was remitted to or where the payment was remitted. We ask that the complaint provide us with complete proof of payment showing to whom the payment was made so we can investigate further. That can be done via this complaint or by contacting our offices in the following ways: ***************************************** phone: ************ or via our web portal: ******************************. Thank you. 

  Customer Answer

  Date: 12/19/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22683793
  
  I am rejecting this response because:
  This item has been paid and never updated on their end. 
  
  Regards,
  
  ******** *****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 12/19/2024

  This balance remains outstanding. Upon further research with our client, the payment the complainant made via My Chart on 7/7/2024 in the amount of $39.88 was made on and applied to a different charge that was due for someone who resides at the same address as the complainant, possibly a family member. Due to privacy restrictions, the complainant can call our offices at ************ for information on the charge that was paid with this payment. 

   

• Initial Complaint

  Date:11/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****************. I do not have a contract with Apex Asset Management. They did not provide me with the original contract as requested.

  Business Response

  Date: 11/07/2024

  APEX Asset Management is a debt collection agency that has open and delinquent accounts referred to our company from the original creditor. The account referenced in this complaint was recently verified as still outstanding but the balance has been updated to reflect a credit applied by the original creditor. The balance is now $264.64. We have notified the credit repositories to update their records. We can provide detailed information to the complainant if she contacts our offices: ************

  Thank you.
  APEX Asset Management, LLC

  Customer Answer

  Date: 11/08/2024

  I sent a validation letter that was not responded to. 

  Business Response

  Date: 11/08/2024

  We have reviewed our records and had not received a validation letter previously from this claimant. We have mailed a validation of debt letter to the claimant today. If the claimant has any questions regarding the balance due, we can be reached at ************. Thank you.

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited **** for an annual exam in January 2024. **** did not charge my insurance for the visit. After sending my insurance information over to **** multiple times they finally charged my insurance and received payment for these services on 04/11/2024. The debt has been settled between the provider and insurance company.

  Business Response

  Date: 10/10/2024

  APEX Asset Management is a debt collection agency that has open and delinquent accounts referred to our company for collections from the original creditor. The account referenced in this complaint was recently verified as still outstanding and therefore APEX will continue to pursue recovery of the outstanding balance. Please feel free to contact our office with any additional inquiries or to make arrangements to satisfy the outstanding balance.

  Thank you.
  APEX Asset Management, LLC

  Customer Answer

  Date: 10/10/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: 22396836
  
  
  
  I am rejecting this response because: I have submitted proof that Aetna-my insurance company has paid the claim. 
  
  
  
  
  
  Regards,
  
  
  
  Cristina Marques
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 10/10/2024

  We believe the complainant is simply confused as the specifics of this outstanding balance due and we will gladly provide her with detailed information if she contacts our office. 888.592.2144. The reference #: 65922399

  We have also marked the account disputed and sent her a validation of the debt. Thank you for your assistance in helping her resolve this. 

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apex Asset Management acquired my medical debt from Main Line Health in June of 2024. I started a financial assistance application for medical care with Main Line Health in May of 2024, and it was granted on July 9, 2024. All debts were forgiven and refunds were issued for previous payments for Main Line Health on July 9, 2024, and Main Line Health informed Apex Asset Management that day. Apex Asset Management continues to call me requesting an outstanding account balance with Main Line Health of $250. **************** confirmed multiple times that there is no outstanding balance and that all account payments have been made per their financial assistance policy, including all in collections. Despite being informed by both me and the medical practice, Apex Asset Management continues to ask for payment and denies any account payment or adjustment.

  Business Response

  Date: 09/26/2024

  The complainant notified us on 9/18/24 that our client had advised her that no balance was due. At that time, the account was placed on hold to investigate the claim with our client. At that time, all contact with complainant ceased. On 9/19, we verified that there is no balance due and the file was marked accordingly. The account is closed with ****.

  Customer Answer

  Date: 09/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. While Apex Asset Management did not make any attempt to inform me that my account had been placed on hold, that their client was contacted, or that my account was closed prior to this, I find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *****
  
  

• Initial Complaint

  Date:07/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with APEX ASSET MANAGEMENT. I do not have a contract with APEX ASSET MANAGEMENT. They did not provide we with the original contract as requested.

  Customer Answer

  Date: 07/30/2024

  Called insurance company and hospital who confirmed there is no outstanding debt with collections agency. Advised report will be removed 7/30 and should reflect in 2-3 weeks. Debt was paid to ************************** by ********  insurer *************** Plans in 2022. 

  Business Response

  Date: 07/31/2024

  We were notified by our client on 7/30/2024 that the claimant is not responsible for the balance. On the same day, we closed the account and electronically notified the credit repositories to delete this from the credit file. We also mailed a closure letter to the patient. Since the matter is closed with our office, we consider this matter complete.
  Thank you for your assistance in resolving this matter.

• Initial Complaint

  Date:05/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Olympic Gardens Apartments . I do not have a contract with Apex Asset Management, they did not provide me with the original contract as requested.

  Business Response

  Date: 07/09/2024

  Please see attached response. 

• Initial Complaint

  Date:03/27/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving an automated call from ************** with no information on who they are. They ask you to hold on as this is an important call, and then the call disconnects. I called the number back and they state that they are Asset Management and hold on for a customer ********** asked me to confirm my phone number and address, but won't disclose to me who they are calling on behalf of. I will not confirm my address so they say good bye and hang up. I have no paperwork from this company regarding any medical collections. Too many scams out there.

• Initial Complaint

  Date:03/13/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apex is a debt collection agency. They were attempting to collect $2009.78 from me. This debt was due to the accumulation of hospital bills during a period of unemployment. On November 5, 2023, I paid the balance in full via their online portal. I have a confirmation email that arrived immediately upon payment. On November 7, the funds were transferred from my bank account with S&T bank to Apex. I did call Apex on or around November 6, 2023, and spoke with someone named ******. I told her that I had not intended to pay the amount in full, and would prefer to make installment payments. ****** assured me that the funds would be refunded to my bank account within the next 5 business days and that after that, I could set up an installment plan. The funds were never refunded. I waited several weeks, and then decided to simply wash my hands of the matter and move on with my life.Fast forward to March of 2024 - nearly 4.5 months later. Apex contacted me again, telling me that the $2009.78 was still outstanding and asking me to pay. I contacted them and spoke with an extremely rude and unprofessional represetnative who insisted that they had refunded the money to my credit card. I never paid with a credit card, so this is impossible.Per Apex's instructions, I called S&T and asked a representative to confirm that no funds had ever been refunded by Apex. They did this. I have submitted my bank statements for the months of November and December to Apex with no results. They cannot tell me when the funds were refunded or show me any evidence of this beyond verbal assurance.Beyond harassment, stress, and embarassment, there has been a negative impact to my credit score due to an outstanding debt that should have been settled nearly 5 months ago. I would like Apex to completely settle this debt. If possible, I would like them to insert a note in my credit history stating their error.