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Complaint Details
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Initial Complaint
08/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I hired Brubaker, Inc. to replace my broken water heater on 8/8/22. The initial installation was done improperly, that could have caused a serious electrical hazard in my home. They sent a young (18 yrs) employee who was very inexperienced, and they left him to work alone. They never sent someone out to double-check on his work. When he left he said that the water heater was ready to go. After 4 hours we still had no hot water. They sent out another employee, more experienced, that evening. He had to completely re-wire the original job. Brubaker put my house and family in danger. ALSO, they charged me $1717.00 ($2404.00 including labor) for this water heater (a 50-gal ************************, 4500-watt model). I went to ***** and found they offered the exact same water heater of $816.00. This is a serious case of price gouging. They charged me almost twice as much.Business response
08/18/2022
I received the record of the complaint and we are researching the details of the transaction.Customer response
08/26/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.