Business ProfileforWillowdale Creative
Current Alerts For This Business
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government's allegations, which have not yet been proven.
On August 11, 2022, the Pennsylvania Attorney General’s Bureau of Consumer Protection (BCP) announced the filing of a lawsuit against Huntsman Farms, LLC, Willowdale Creative Group, LLC, and its owner for allegedly violating the Pennsylvania Unfair Trade Practices and Consumer Protection Law. Specifically, the suit alleges these parties failed to deliver products or services as promised for which consumers contracted and paid; failed to directly refund consumers who purchased products; failed to properly and timely respond to refund requests made by consumers; delivered products that were defective, incomplete or installed in a shoddy manner; and were unresponsive to consumers repeated attempts to contact them.
The complaint seeks a permanent injunction against the defendants from continuing to engage in any deceptive or illegal business practices, civil penalties, full restitution, disgorgement, and costs of the investigation. The BCP also advises consumers who have been affected by these companies to contact the attorney general's office at 800-441-2555 or www.attorneygeneral.gov.
Specifically, the complaints alleged the company charged consumers for products that were never delivered, failed to provide refunds/credits when appropriate, and failed to address the concerns of consumers who contacted its customer service department after placing an order. The firm failed to respond to the BBB’s request to address the underlying issues and correct its practices to eliminate the influx of complaints. The BBB encourages consumers to review the customer complaints provided in this BBB Business Profile.
Additionally, on August 6, 2021, as part of the BBB's investigation, the BBB requested information from the company regarding its contact information, terms & conditions, refund, exchange, and delivery policies, licensing documents, and information on its owners. The company failed to respond to the BBB inquiry and did not submit the aforementioned information as requested.
Consumers are advised to contact their credit card company to dispute any charges for non-receipt of ordered products, and their local government Consumer Protection Office.
Additional business information
At-a-glance
Related Categories
Business Details
- Location of This Business
- Kennett Square, PA 19348-3110
- BBB File Opened:
- 7/14/2021
- Related Businesses
- Business Management
- Mr. William C. Huyler, Owner
- Contact Information
Principal
- Mr. William C. Huyler, Owner
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
7 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/23/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Local BBB
BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.