Complaints

This profile includes complaints for Scully Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Scully Company has 3 locations, listed below.

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  Scully Company

  801 Old York Rd Ste 100 Jenkintown, PA 19046-1600

• 

  The Village at Wethersfield

  79 Village Dr Wethersfield, CT 06109

• 

  Scully Company

  2058 Maple Ave Ofc A1-5 Hatfield, PA 19440-1401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a former tenant at *************. A few months ago our neighbor let us know that there was a mold infestation in her apartment to the point it was found in her blood. The apartment complex never told us anything nor did they check our apartment. A month or so before we left, we found mold all over our things in the garage. That is how it started with our neighbor. I sent pictures to the complex and nothing was said or done. I also let the complex know that they hired a fraudulent parking company that has been in the news for not following the laws of the state and ticketing when not necessary. Again, they never said anything after my email. They also gave us 60 day notice on the 60th day and when asked questions we were ignored by email. I have never had so many issues with a place. I have everything documented and in email. I also contacted them to see about the security deposit back but apparently there were things that needed fixing although I did patch up the walls with any holes and an ozone charge which if that was for mold I dont believe we should have been charged as nothing was ever done nor addressed with us.

  Business Response

  Date: 11/17/2023

  Dear *******************,
  I am surprised at your allegations since the office staff and maintenance were in communication with you or your husband during your stay at *************. Please understand that we avoid disclosing any information from another apartment to our residents; however, rest assured that we have proof from an expert third-party vendor that there was no microbial growth in the unit below yours as of June 2023.  Our records show that we received your work order on 6/22/2023 about mold found in your laundry room and responded on the same day.  Your husband was home and our maintenance staff showed him that the substance behind the dryer (depicted in the picture) was laundry detergent or baking soda residue, then they cleaned it. No other work order with a similar request was entered during your tenancy with us.
  
  As you know, parking is a valuable amenity, and it is important for us that is well-regulated.  Please be advised that PPM is a registered corporation in the State of Florida that helps us enforce our parking policy.  Its staff is allowed to issue citations because we are private property.
  
  Earlier this month, during a telephone conversation with our assistant manager, she notified you that because your renewal letter reached you 60 days from your expiration date, no insufficient notice charge was added to your account.   It is our practice to only charge damages when they are outside of the normal wear and tear of the unit such as items or trash bags left behind. Although you attempted to repair holes in the wall, the patchwork was unfinished and had to be redone.  Lastly,  we utilized the ozone machine to remove from the apartment the strong odor left by your 2 dogs.
  

  Customer Answer

  Date: 11/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  I am rejecting this response because: I brought to the attention of the apartment the mold found in September. It was never addressed with us. Please see the pictures along with the email sent. I was not referring to the incident in June with what we thought was mold.

  The parking issue, photo attached, was something I brought up with ***** as well but never received a response afterwards. I understand your staff is not issuing tickets, however, this company has over 800 complaints on the Better Business Bureau and has lawsuits because it is issuing tickets when it was not supposed to. 

  Regards,
  
  *************************

  Business Response

  Date: 11/17/2023

  I looked through *****'s email and she did not receive the garage pictures in September. I also checked my email and don't have this request from you.

  Attached are all the work orders submitted by you using the resident portal and I don't see a request for service in September.

  Furthermore, the garage is not climate-controlled.  As stated in the lease agreement, house rules and regulations:
  Resident acknowledges that the garage is not intended as a living or storage space other than for operable motor vehicles as stated above.The garage is therefore not heated, air-conditioned, or climate controlled. The Resident will not make any modifications or alterations to heat, air-condition,or climate control the garage nor repurpose the space for any use other than parking operable motor vehicles

  Customer Answer

  Date: 11/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will be what it is as they will not admit fault for anything. Please close it out. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Security deposit not returned within 30 days as per lease. Office manager did not change forwarding address when it was given to her on 3 different occasions and told me that I never provided her with information. I have email proof. Tried calling office several times and emailing with no response until 2 days ago. Saying check wont be issued until 9/10 when I should have had the check no later then 8/21. Emailed saying that is not fair due to their error and that Im willing to pick up the check. Now saying wont have a check cut until 8/31. Not good business practices considering this is her error and she would not return my phone calls to try and resolve the issue earlier.

  Business Response

  Date: 09/06/2023

  There was a mix-up with ************************************* forwarding address and this error was not discovered until ************************************* contacted our office on 08/23/2023. We immediately started the process of getting another check issued to *************************** and we provided continuous updates to her. *************************** picked up her refund check from our Leasing Office on 08/25/2023.