Complaints

This profile includes complaints for Scully Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Scully Company

  801 Old York Rd Ste 100 Jenkintown, PA 19046-1600

• 

  Scully Company

  2058 Maple Ave Ofc A1-5 Hatfield, PA 19440-1401

• 

  The Village at Wethersfield

  79 Village Dr Wethersfield, CT 06109

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/28/2025 at approximately 4 pm, my car was towed from one of the company's apartment buildings, Falls Village. The morning of 8/29/2025, I went to leave the complex, only to find my car missing. This sudden and unexpected turn of events left me in shock. I called the tow company, to which they told me the tow would be "$250" and that my parking pass was "invalid". I have been parked in the lot all summer long with no issues. However, after most of the college students moved in, my car was towed suddenly. I was quoted for "$250," but the signs throughout the complex said "$175" and "$25" for each night it stays over. Upon receiving my car back, the police ticket left on my car was fake. I am unable to find it on the site. The parking pass left in my car was valid. However, the complex claimed it was invalid because the upcoming date was outside their 7-day period. Per PA tow laws, they cannot tow the car before the expiration date. The complex's night passes go into effect at 10 pm; however, my car was towed before the policy went into effect. The complex is refusing to assist or take accountability. But there were other lots in the parking lot without hang tags, illegally parked, but were not towed. In the tow yard, there were only cars with visible ****** ********* University stickers being towed. That all had the same hang tags as mine on them. The complex's actions were not only unjust but also discriminatory. They wrongfully towed my car, seemingly to resolve their parking space shortage due to new tenants. However, their actions were not impartial. They targeted specific vehicles for towing, indicating that not all cars are held to the same standards of their parking policy.

  Business Response

  Date: 09/08/2025

  On August 29, 2025, at approximately 4:10 a.m., a ***** Silverado was towed from the Falls Village Apartments parking lot due to an expired Temporary Parking Permit. The vehicle was towed by Hitched Towing & *************, a third-party towing company. 
  Notably, Falls Village Apartments does not tow vehicles from its parking lot and therefore does not make the decisions about which vehicles are towed. 
  However, in response to this Complaint, Hitched Towing & *************, has provided a photograph of the expired Temporary Parking Permit which they took at the time of towing (attached). As shown in the attachment, the permit was valid only until April 25, 2025, and had therefore expired more than four (4) months prior to the towing.  
  The Temporary Parking Permit belongs to ***** P. ******. Immediately after the tow, Mr. ****** admitted to property management that his Temporary Parking Permit was expired at the time of the tow. However, when property management explained that the expired Temporary Parking Permit was the reason for the tow, Mr. ****** later presented what appears to be a falsified and/or edited version of his original Permit (attached).  
  The true Temporary Parking Permit (which expired on 4/25/25) is shown in a photograph taken by Hitched Towing & *************. This photograph was taken real-time and clearly shows that the Permit was expired at the time of towing. Further, the handwritten information on the Permit in the photograph is all written in the same color, presumably with the same writing instrument. Conversely, the Temporary Parking Permit which Mr. ****** later presented appears to have been modified using a different color pen. 
  Regardless, Falls Village Apartments does not select which vehicles are towed from its lot. The Complaint is misplaced and without merit. 

  Customer Answer

  Date: 09/08/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23826306
  
  I am rejecting this response because: the company is claiming no fault on their end. However, it does not make sense for a company that was "in the right" to then message the person who placed the complaint threatening to presue legal action if the complaint was not taken down. 

  I raised this issue a concern to the complex due to the on-going contract they have with the tow company. In the responses I recieved push back from the company in taking accountability towards the actions of the tow company they contracted to follow their lot parking rules. Which were not being followed. Major mistakes were maked in the authenicay of my recipet from the tow company which raised futher suspision. Such as the time was "incorrect", in accordance with the complex's claim. Details of my car were incorrect, such as the color of my car. Payments added towards my tow bill were inaccurate as the towing sign posted throughout the property stated other pricing.

  In response to the inconvenience I requested a refund for the ticket and tow expenses. I was offered a $100 credit to the company, although I am not a tentate. $100 does not even cover half of the ticket and tow expensies.I explained to the company the experience I had with their "tow policy" that had only been instilled a week prior to college students moving in. I also raised concerns regarding the false information placed on my tow ticket reciept. I do not believe the information provided by the company was accurate. Due to the inconsistency in my towing recpeit.

  This experience has me highly dissatisfied in how the company handles their complaints. In addressing my concerns it was brushed asside until a complaint with the BBB was placed. You would assume that a company not at fault would not care regarding a complaint that is "invalid". However, I was met with gaslighting, claims of faulifing a ticket, and a threat of legal action if my complaint was not removed. 

  I am valid in sharing the expiernce I had with this company and the lasting impacts it had on me. Weather the company would like to address this is out of my hands. Weather the company wants to believe me at this point is out of my hands. I missed a whole day of work due to this issue. Even after the inconvenience of having to get my car, I was still expected to go to work instantly after. One would assume a company that strongly enforces a "parking policy" would ensure their tow company is aware of all changes and not attempting to scam their residents and the guest. 

  
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:08/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been actively renting from Westside apartments for 3 years; the rent has increased by approximately 300 dollars during this time. ******** is offering new tenants rates significantly lower than the rates they charge their existing tenants. Taking advantage of the people that live there with predatory business practices. This takes advantage of peoples good faith and is an dishonest practice. Had I know I would not have renewed and signed a new lease this is just a blatant cash grab, not once does it mention that the rate may vary or be lowered with a new lease instead of renewing. There are lots of older residents here that this will absolutely take advantage of.

  Business Response

  Date: 08/08/2025

  To whom it may concern,

  "**** ******** moved into *************************************************************** on May 7, 2022. Since then, *********** renewed his lease three times. Mr. ******** third lease commenced on July 6, 2024 and expired on July 7, 2025 (the Third Lease). During *********** third lease term, he paid monthly rent of $1,752.00. 
  Prior to the expiration of the Third Lease,Landlord notified Mr. ******** that if he wished to renew for a fourth term,his new rent would be $1,822 (a $70 increase). 
  Mr. ******** did not respond to Landlords Notice of Rent increase, nor did he elect to non-renew or vacate his apartment.Accordingly, and as per the renewal provisions in Mr. ******** lease, his lease automatically renewed on May 7, 2025 at the new rate of $1,822. 
  Mr. ******** chose to renew his lease for a fourth term even after receiving the notice of $70 increase. Landlord provided notice in accordance with Mr. ******** lease requirements."

• Initial Complaint

  Date:04/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hatfield village/ Scully company overcharge me so they can keep my deposit and still want to get more money from me. They lied and threatened to report to credit bureau. They charged for cleaning the fridge, the carpet, the bathroom and kitchen and removal of items. I left the apartment clean and I had my daughter and her boyfriend who is veterans as my witnesses.

  Business Response

  Date: 04/30/2025

   Please be advised, we re-adjusted their move out balance due. The residents were evicted 11.25.24, and returned on 12.10.24, and cleaned the unit, however not fully or to our requirements. We have multiple pictures however your system with not accept the 14 pictures we have as our proof. They left a dirty bathtub, dirty bathroom sink, kitchen, refrigerator, shelves and burnt our carpeting in the dining room which forced us to replace all of the carpeting for the next renter. That burn **** was the size of a basketball. We adjusted their account from the original total of the original charges by *******. The residents were approved by the Guarantors. The Guarantors are a bond company, that the resident pays to get them approved. The money paid to the Guarantors never goes back to the resident it covers some move charges. The former residents were clearly advised how the Guarantor coverage works. The Guarantors paid Hatfield Village Apartments, *******, which left a balance due of $ *******. The former residents had the option of asking to go on a payment plan, which they did not request. That outstanding balance due was sent to ***, our collection agent. While we truly understand how they feel, the balance due is their responsibility, and the debt is no owned by ****  If you wish to send us a way to forward you all of the pictures, we will.  

  Thank you,

  ****** *******, Community Manager   **** ******, Service Manager   ****** *****, Assistant Manager

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in the Glades at *****************************. The problems started when the ceiling started leaking in the living room and the vent leaked in the bedroom on my head and on the bed. They came in and opened the ceiling and told me it was normal to have the dripping in the bedroom. That ceiling stayed open for a month and it kept dripping and mold was forming all around the vents. No one did anything until I called several times. My electric bill was high last month because it turned out to be faulty AC which they took over a month to fix. In addition, the gym equipment is always broken. I ask them to fix it and they take over a week and it breaks again. Now they wont even fix the equipment anymore. I was blocked from the ******** group for asking if other people are dealing with trouble which is censorship. I am seeking money off rent for the next 2 months. This place is not worth the price we are paying and they do not help. They are completely ignoring my emails now.

  Business Response

  Date: 10/15/2024

  The resident provided me with her full electric bills last week.  I reviewed her usage and charges for the past few months.  
  
  I spoke with her today regarding these charges.  We were able to come to a mutual settlement.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment complex is attempting to say I am financially responsible for my apartment until September 13th when my lease ends September 2nd. They are stating that I did not provide them with a written 30 day notice to vacate which I did not know was required. I went in to the office several times to speak with them regarding other issues and I repeatedly stated I would be moving out Sept. 2nd. It is a failure on their behalf to not provide me with the paperwork then and there. For more context, I extended my lease for one month (August 3-Sept 2nd) so I was in pretty frequent contact with them filling out other paperwork. Per this one month lease there is no provision to provide this notice to vacate. It only states for a one year lease we need 60 days. Thank you for your help please feel free to reach out with any questions you may have. I appreciate your time and attention to this matter.

• Initial Complaint

  Date:08/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have rented from Scully Company since 2007. The last few years the company has been unprofessional and unethical. In May I got a court summons for bill I paid. When I got to court I got a letter from the company saying they withdrew the case. A few months ago I got a notice that I owed money on utilities. I had documentation from my checks to back me up. Also they won't repair anything. Presently, I have a broken toilet. The hardware behind the handle is out. I push it back so it is usable. The drain in the sink is broken. Can't use stopper. The handle on the tub falls off

  Business Response

  Date: 10/21/2024

  To respond:

  • We feel Ms. ***** allegations of being unprofessional and unethical are retaliatory. 
  • Court Summons:  Because of a delinquent account balance, we were forced to file for a Landlord-Tenant hearing with the local Magisterial District Court for a hearing to collect the amount.  AFTER we filed for the collection with the court, Ms. **** paid most of the balance due.  As such, we withdrew the hearing.  We notified Ms. **** verbally that the hearing was withdrawn.  We are unsure of how or if the court notified Ms. **** that the hearing was withdrawn.  However, we had already incurred the expense of paying the court for the requested hearing.  This expense was passed along to Ms. **** per the terms of her lease.  Ultimately, after Ms. ***** protests to us, we relented and credited her account $167.17 on August 15, 2024, which is an amount matching the court costs previously charged. 
  • Owed Money On Utilities:  Frankly we are just unsure what is being complained about here.  Ms. **** is billed monthly for her portion of electric, water, and sewer usage.  Electric is based on meter readings.  Water and Sewer are based on a ****************************** (RUBS).  Per her lease we bill these utilities monthly and Ms. **** has paid them monthly.  There is no balance at this time, and Ms. **** has paid all the charges timely since June 2024.
  • Maintenance Repairs: Ms. **** prefers to hand write notes and leave them under the door or in the mail slot at the ************** when she has a need for a maintenance repair.  Her last documented request was on 4/25/2024 for a loose toilet handle loose and a loose tub faucet handle.  *********** Manager replaced the toilet handle and didn't find any issue to fix with the tub faucet.  This repair was handled timely, as have all maintenance repairs Ms. **** has requested over the years.  After receiving the attached letter, our Service Manager returned to Ms. ***** apartment to address the issues she wrote about.  All stated repairs were completed on 9/10/2024.

   

  Ms. ***** desired settlement is repair.  We feel that we have repaired everything requested of us timely.  Additionally, we feel that Court Summons aspect has been completely (and generously with the credit placed on her account) resolved on our part too.

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continual daily harassment from neighbor in apartment #***, under my apartment #***.I work 50 hours a week. The guy in apt #*** (under mine) doesn't seem to work at all. He spends all of his time banging on things under me. No matter what room I'm in - he follows me about - all day and night. This is no exaggeration. Last week we had a fire alarm go off - Even during a real fire alarm - He spent all of his time focused on me and harassing me. I was off work yesterday (Sunday) - And he spent the entire day totally consumed with focusing on me and Harassing me!I have complained to management and they ignore me. The onsite person (*************************) has ignored my complaints and encouraged apt #*** to continue harassing me. ************************* - also threw away a Check for $141.60 - which my bank mailed to her office.I just want to mined my business and live here in peace.But, *************************(building manager) and these unemployed tenants - won't allow that.

  Business Response

  Date: 05/30/2024

  We are unsure why this complaint was brought to this venue.  We are unsure what the $1300 being sought is for.  To address the specifics in the complaint:

  - ************** is making illogical assumptions that the resident he complains of 'follows me about', 'spent all of his time focused on me and harassing me', 'spent the entire day totally consumed with focusing on me and Harrassing me'.  This language suggests to us that ************** is exhibiting obsessive and unreasonable behavior himself.

  - **************** has listened to and addressed concerns from ************** following a report, vulgar and disgusting in tone, regarding the resident he complains of.  The report itself suggests to us that the BBB complaint was filed as retaliatory to ****************** own created noise disturbances to which the neighbors on his floor have complained about.  ****************** initial report about the resident he complains of is attached.

   - It is an aspersion for ************** to accuse management and namely Community Manager ************************* to have 'encouraged apt #*** to continue harassing me.'  What evidence exists to prove this accusation?  ************** should present it.  But it won't be presented because it doesn't exist because it didn't happen.

  - A copy of ****************** Resident Statement is attached.  A payment of $141.60 was never received if it was in fact sent at all.  ************** should present proof that such a payment was processed by his bank.  And once again ************** chooses to make another aspersion in accusing **************** of willfully throwing away this purported payment.

  To conclude, as landlords in ************ we will speak to tenants when we receive complaints from other residents against them.  Ultimately we only have 2 cures to address conflict between neighbors: 1) eviction or 2) non-renewal of the lease upon its conclusion.  In ************ we just will not win a Landlord/Tenant hearing for eviction for Notice To Cease cause without multiple written complaints and without witness testimony.  And we would need multiple written complaints on record to justify non-renewal of a lease upon its conclusion.  In either event, we could consider acting if ************** provided us with more than one written complaint, and in the event of eviction, demonstrate a willingness to testify.  As of this moment, instead he has chosen to attack management with false accusations and file a complaint against management in what we feel is an improper venue.

  There is no grounds whatsoever for ************** to receive $1300 as settlement of this complaint.

  ***********************

  Regional Community Manager supervising ************************* Apartments

  Scully Company

  ************

  ***********************************

   

   

   

• Initial Complaint

  Date:04/26/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant with positive history of payments I recently was laid of from my job as a result I owed 1 month full rent and a partial payment of a month rent. I applied for ****************** Assistance with the city of ************ and was considered eligible. I sent a proposal to the landlord to pay arrears rent and asked the property to opt ib to the targeted financial assistance program. As an attempt to permanently vacate me from the property the Scully Company and there legal team - ********************** with ***************************** blatanly disregarded my rights as a tenant and used this as leverage to not renew my lease. Leaving me no assistance with getting paid up to date on arrears. They provided no explanation as to why they are not willing to accept state funds and are refusing to generate a new proposal with both property and tenant in mind.

  Customer Answer

  Date: 05/01/2024

  I request to withdraw this complaint and have it removed from the business profile. The company and I have come to a mutual agreement that I am satisfies with as part of said agreement I would like to request that the attached claimed be resolved and removed .

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a previous resident in a Scully property in ************. The lease ended Aug 2023 and I vacated the room. A deposit refund in check was promised to send to my new address. I provided my new address to the company yet I still have not receive it until now. I tried to communicated several times during the time, but the emails are either ignored or answered not effectively. I finally got a promise that a check would be sent on Mar 21st 2024, yet I still not receive it. My new address is in ******** and it should not take so long for a mail to be delievered from ************ to ***. I am skeptical that they actually sent out my deposit, as well as complaining about their 7-month-long delinquency in refunding my deposit.

  Business Response

  Date: 04/18/2024

  Hi Zhengxin - Per our communication earlier today (4/18/24), we will stop payment on the existing check and re-issue a new check next Wednesday (4/24/24). The payment will be sent to:

  *******************
  ******************

  Thank you,

  *******************************, Regional Manager

   

   

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon moving into our apartment over a year ago, we came upon 100s of dead bugs on top of cabinets/in cabinets, massive pubic hair hanging out of bathroom drains, the stench that come from the home is horrible, cannot use the garage due to the horrendous smell to this day, air fresheners used constantly, dryer vent was completely black and inside drum had brown and black smears. Cannot use bedroom closets due to smell. Plugs do not hold a plug in the home. We had to hire a cleaner to come in to clean the apartment at our cost. Prior tenant refuses to change their address as ******************* are after them, they have come to my home ready to arrest me, thinking Im these people on multiple occasions. Harassment. Now they want to increase my rent per month starting in August $700.00 more. Thats almost an 28% increase in rent to almost $3250, with water, pet fees it will be at nearly $3500.00. This is not right.

  Business Response

  Date: 04/18/2024

  We have spoken with the resident personally to address their concerns.We have addressed each item and taken steps to resolve these concerns to their satisfaction. The resident has indicated they are satisfied with the resolution.