Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          The Hershey Company has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • The Hershey Company

              19 E Chocolate Ave Hershey, PA 17033-1314

            • The Hershey Company

              100 Crystal A Dr Hershey, PA 17033-9524

            Business ProfileThe Hershey Company

            Food and Beverage Services
            Multi Location Business

            Contact Information

            19 E Chocolate Ave

            Hershey, PA 17033-1314

            Get Directions
            Visit Website
            (800) 468-1714

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            26 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 119

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            The Hershey Company has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • The Hershey Company

                19 E Chocolate Ave Hershey, PA 17033-1314

              • The Hershey Company

                100 Crystal A Dr Hershey, PA 17033-9524

              Location of This Business
              19 E Chocolate Ave, Hershey, PA 17033-1314
              BBB File Opened:
              9/22/1986
              Years in Business:
              119
              Business Started:
              1/1/1905
              Business Management
              • Ms. Pamela Arway, Board Member
              Contact Information

              Principal

              • Ms. Pamela Arway, Board Member
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              26 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/31/2023

              Complaint Type:
              Product Issues
              Status:
              Answered
              5/11/2023 is the transaction date, and 5/17/2023 is the delivery date. I paid $39.99 for '****'s Extra Dark Salted Caramel Chocolate Bar, 2.8 oz, 12-Pack.' Consumption of this product makes me feel nauseous, accompanied by headaches. My family members who consumed it also felt ill. Previously, my family and I never had a problem with dark chocolate. Upon investigation, it has been reported that Hershey's/****** chocolate contains high levels of lead and cadmium, which could explain the symptoms mentioned above. One of the many available sources online supporting this information can be found at: [**************************************************************************************************]. According to the report, ****'s Extra Dark Chocolate contains 144% lead and 42% cadmium.I kindly request a refund or a replacement with the non-extra dark version of the product I ordered, specifically the '****** Salted Caramel  Milk Chocolate Style Bar, 2.8 oz, 12-Pack.' This alternative poses a lower risk of high levels of lead and cadmium.
              Read More
              Read 25 More Complaints

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Les L

              12/11/2023

              Don't get season passes, it automatically renews. The problem is when you cancel the auto renewal it still takes money. Call and they say they can't refund the money that was taken out. So you would think it would be canceled, nope they charge you again the next month and you call again and they say they can't refund it it again. So I'm out $144. now even though I canceled. Never will go to Hershey Park ever again.
              Read 3 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.