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Business Profile

New Car Dealers

Montrose Auto Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Montrose Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Montrose Auto Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 14,2023 I took my Cadillac Ats vehicle to Montrose GMC in Hermitage PA to be serviced for a slight burning smell coming from vents. After I've driven it a bit. I left the vehicle there and Rachel the service adviser informed me she would call and let me know what the issue is. The next day Rachel called and informed me that a valve cover was leaking oil on to the exhaust causing the burning smell. She told the warranty company(AMT Warranty Corp.)would cover the cost for the repair of the problem. And that I needed a new cabin air filter,but I would have to pay for that myself. I told her that was fine. A few days went by and I hadn't heard from anyone at Montrose about my vehicle. So I went up to the service center to check. The service adviser told me that the technician was having a problem with a bolt or screw ? on the engine. And that he would contact me later when the vehicle would be ready. I told him okay and then left. A few days went by when Rachel called me and said there was a problem and that the technician had a problem with a broken bolt and something that it needed more work done to the engine. More difficult work involving around the head of engine. And that it would cost $1900.00 dollars to fix it. She said she would call the warranty company to see if they would cover the cost. She then called me back and said she had bad news. That the warranty company would not cover the cost of fixing the vehicle. And that I would have to cover the cost myself. I told her that I didn't have the money and to just have my vehicle ready for me to pick up. She said okay. Rachel then called me back to inform me that my vehicle (ATS) would need to be towed away outof the service center. I then got absolutely upset and told her that I didn't tow it up there and why is my vehicle worse than it was when I brought it there! I was highly upset about the situation and just hung up. A few days went by when I went to get my vehicle. Drove it home smoking.

      Business Response

      Date: 01/16/2024

      The vehicle came in and as he said it was smoking. We disassembled the top of the valve cover and other parts to affect the repair When we were disabling the pump a bolt broke and that required extensive removal of other parts to repair. He had an aftermarket warranty that refused to pay for the repair. We did not sell him the warranty.  

      Customer Answer

      Date: 02/01/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********



      Regards,


      ****** *******


    Montrose Auto Group is NOT a BBB Accredited Business.

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