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Find a Location

Bark Beds has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforBark Beds

    Pet Supplies

    Current Alerts For This Business

    Pattern of Complaint:

    On February 24, 2022 BBB contacted Bark Beds regarding a pattern of complaint.  BBB files indicate this business has a pattern of complaints concerning consumers alleging issues with Delivery, Customer Service, and Refund. 

    Consumers allege that they ordered and paid for products, but never received them.

    Customers state that they tried to contact the business about their concerns but that their emails and phone calls were not returned.  Customers also claim they requested a refund but never received one.

    While the company is not currently responding to complaints, it is important to report any issues to the BBB’s complaint resolution dept.  The BBB will continue to monitor any incoming complaints. 


    Additional business information

    Believed to be out of business:
    According to information in BBB files, it appears that this business is no longer in business.
    Additional Info:

    Beginning January 13, 2022, BBB made two or more requests for background information which included but not limited to, expected time-frame for refunds, customer notification for expected refunds and disclosures given to customers. 

    As of February 1, 2022, the business has failed to respond to BBB's request for information. 

    BBB suggests you read and understand company promotional materials, contracts and disclaimers and check company references prior to doing business. Consumers with outstanding concerns are still encouraged to file a complaint for BBB records and if you suspect fraud, go to the Internet Crime Complaint Center to file a complaint.


    See all additional business information

    At-a-glance

    Customer Reviews

    1.14/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    53 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Unknown, Heidelberg, PA 15106
    BBB File Opened:
    1/11/2022
    Contact Information

    Customer Contact

    • Manager, Manager

    Customer Complaints

    53 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/30/2023

    Complaint Type:
    Delivery Issues
    Status:
    BBB unable to locate business
    I ordered two pet beds from this company, and I never received them. I contacted their customer service sever times and received 2 responses. Both from [email protected]. They said they would investigate and pass along my order number to their fulfillment team. I never heard anything from them after that email. "Hello Con, You're most welcome! We will keep you posted. Furthermore, I have escalated your order and contacted our fulfillment team to check on it. It is still on fulfillment status. However, we are doing our best to expedite the shipping of your order despite the pandemic. I will get back to you with the tracking details as soon as it's available. Thank you for your patience and understanding!"

    Customer Reviews

    14 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Harley M

    1 star

    06/29/2022

    I also purchased the bed when it was buy one get one free in November and here we are in June and I never received it. I paid $54.99.

    Local BBB

    Better Business Bureau of Western Pennsylvania

    BBB Reports On

    BBB reports on known marketplace practices.

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