Complaints

This profile includes complaints for FBCS, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FBCS, Incorporated

  330 S Warminster Rd Ste 353 Hatboro, PA 19040-3433

• 

  FBCS, Incorporated

  3860 Bayshore Rd Ste 8 Cape May, NJ 08204-3200

• 

  FBCS, Incorporated

  3802 Corporex Park Dr Ste 160 Tampa, FL 33619-1135

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FBCS,Inc is falsely reporting on my credit. I have never had a account with them. Per my research FBCS,Inc is a Debt Collector. They are falsely reporting to my credit . These are the accounts : # Reference number ********* Account number ******* are falsey reporting to my credit file and against my rights and credit act. Under 15 U.S. Code § 1681d – Disclosure of investigative consumer is a violation. I have attached a definition so you can see the violation! (a)Disclosure of fact of preparation A person may not procure or cause to be prepared an investigative consumer report on any consumer unless— (1)it is clearly and accurately disclosed to the consumer that an investigative consumer report including information as to his character, general reputation, personal characteristics, and mode of living, whichever are applicable, may be made, and such disclosure (A) is made in a writing mailed, or otherwise delivered, to the consumer, not later than three days after the date on which the report was first requested I request to provided proof of this alleged item. Specifically the original application, contract or note bearing my signature with FBCS,Inc. Failing that, the items must be deleted from my credit report as soon as possible. Under federal law, you have 30 days to complete your reinvestigation. Please have the creditor provide the validation documents to the BBB as well as certified mail to me. Its extremely important that the creditor provide the documents to BBB to ensure fairness and that they are not brushing me off. Thank you for your assistance. I will also be seeking $5,000 per violation for: 1.) Defamation 2.) Negligent Enablement of Identity Fraud 3.) Violations of 15 U.S.C 1692g Please have the creditor provide the validation documents to the BBB as well as certified mail to me. Its extremely important that the creditor provide the documents to BBB to ensure fairness and that they are not brushing me off. Thank you for your assistance.

  Business Response

  Date: 08/08/2023

  FBCS is not a credit reporting agency and cannot make any comments regarding credit reporting.

  Customer Answer

  Date: 08/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *************************
  

  Customer Answer

  Date: 10/26/2023

  Dear Sir or Madam: I am a victim of identity theft. I recently learned that my personal information was used to open an account at your company. I did not open or authorize this account, and I therefore request that it be closed immediately. I am writing regarding the Road Runner Account #*******. I am a victim of identity theft. This isn’t the first account I had to dispute because of this situation. I have no acknowledge of this account. I never received any payments nor made any payments on this account. I work out of town doing construction jobs. I have gone away from home in an average of 3 to 6 months. So, I hardly be at home, and I noticed this account in my report when I got back and contacted Road Runner and told them I couldn’t pay for this unit and told them to come get it because I didn’t apply for this. My neighbors that used to stay by me had burned their house down and now he’s deceased. He is known for taking other people’s mail and trying to get their information from them. He had taken my mail before, and I believe he’s the one that did it, but he’s deceased now. Can you please remove and delete this account from my credit report. I am attaching my FTC report and bank statements showing that I never received any money from Road Runner nor made any payments on this account also. This is causing so many problems and roadblocks in my personal and financial life.
  
  Desired Outcome:
  remove from credit report

• Initial Complaint

  Date:07/28/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nonstop calls for at least 6 months. No voicemails. I have blocked multiple phone numbers but it never ends. I do not owe them any money. They are not listed on any of my credit reports. This is obviously a scam and I want them to stop harassing me. They called me again at work today & I’ve had it. 

  Business Response

  Date: 08/08/2023

  FBCS has removed this phone number from our system.  We were trying to reach another person.

  Customer Answer

  Date: 08/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:07/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep calling me and not leaving messages every day or every other day. I’ve picked up and no one says anything. I have no outstanding debts or bills other than student loans I pay a bank

  Business Response

  Date: 08/08/2023

  FBCS has removed this number from our system.  It appears we were looking for someone with the same name.

• Initial Complaint

  Date:07/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today they took $50 out of my **** account t when I was trying to change my credit card information. I was trying to change it to another ard when I called them last week nobody answered twice so I want my $50 dollars back on my **** card because that's all I had left.

  Business Response

  Date: 08/08/2023

  The payment made on 07/24/2023 was refunded to the consumer on 08/01/2023.

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Difficulty getting a statement/ letter to show proof of repayment plan. Multiple Representatives give different answers every time I call. They state they don't have CAPABILITY to fax or email me a copy that was mailed 12 days ago, that I have NOT received YET!!Urgently need some sort of document for a pending loan.

  Business Response

  Date: 08/08/2023

  Letters were mailed to the address on file on the following dates:  07/10/2023 and 08/07/2023.  If the consumer still has not received these letters, she can contact our office and ask for a supervisor and we can workout another way to get the information to her.

• Initial Complaint

  Date:07/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ***************. I do not have a contract with FBCS inc. They did not provide me with the original contract as requested.

  Business Response

  Date: 07/21/2023

  FBCS has not had any contact with the consumer.  FBCS has requested copies of the original documentation be sent to the consumer for review.  FBCS is not a credit reporting agency and can make no comments regarding credit reporting.

  Customer Answer

  Date: 07/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me every business day. When I answer, they say nothing and they never leave a voicemail. Every day it’s a new number with the same caller ID listed as FBCS. From reading other reviews, people are saying it’s a debt collection company. I DO NOT OWE ANY DEBT REMOVE MY NUMBER FROM YOUR SYSTEM AND STOP HARASSING ME.

  Business Response

  Date: 08/08/2023

  FBCS has removed this phone number from our system as we were looking for a different person.

  Customer Answer

  Date: 08/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:07/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ** ****, I do not have a contract with FBCS, Incorporated, they did not provide me with the original contract as I requested

  Business Response

  Date: 08/08/2023

  FBCS is not a credit reporting agency and can make no comments on credit reporting.

  Customer Answer

  Date: 08/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: The business bought the debt from ** **** and the info is on my credit reports if they not provide for the original contract agreement should be eliminate the debt from my credit, that no the answer from business give me a lot concern about it 
  
  Regards,
  
  *******************************
  

  Customer Answer

  Date: 08/14/2023

  I need clarification from the company they said there not a credit bureau company but he bought a debt from ******* he has my name on it 

  Business Response

  Date: 08/17/2023

  FBCS does not purchase debt.  We work debt on behalf of our clients.

  Customer Answer

  Date: 08/22/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because the company is trying to call to my personal number to collect debt I don't about it 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:06/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******* ******* I do not have a contract with FBCS INC LLC, they did not provide me with the original contract as i requested.

  Business Response

  Date: 07/06/2023

  This account was placed with FBCS by our client on 11/08/2022.  We have no records that the consumer asked for a copy of the contract or any documentation.  This account was closed and returned to our client on 04/11/2023.  FBCS is not a credit reporting agency and can make no comments regarding credit reporting.

• Initial Complaint

  Date:06/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting phone calls from this business. Calls come from different phone numbers but same business. I don't owe any money, they have the wrong person. Stop contacting me.

  Business Response

  Date: 06/27/2023

  We have marked the number provided as a bad number in our system of record.