Complaints

This profile includes complaints for FBCS, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FBCS, Incorporated

  330 S Warminster Rd Ste 353 Hatboro, PA 19040-3433

• 

  FBCS, Incorporated

  3860 Bayshore Rd Ste 8 Cape May, NJ 08204-3200

• 

  FBCS, Incorporated

  3802 Corporex Park Dr Ste 160 Tampa, FL 33619-1135

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a data breach in February 2024. I did not get notified of this breach until June 3, 2024. This company shouldnt even have my information because I told them to stop contacting me for a debt that has been time barred and is too old to be on my credit. They have refused to stop contacting me, continuing to send settlement offers, and now they have abused and neglected my information and I am being scammed online over and over. I want this business to remove ALL of my information from their systems immediately!! Failure to do so will result in legal repercussions

  Business Response

  Date: 07/16/2024

  This account was placed with FBCS on 10-03-2023 by our client for collection. The account was closed and returned back to our client on 04-24-2024.  The account is no longer in our office and the consumer will have no more contact from us.

  Customer Answer

  Date: 07/19/2024

  
  
   Complaint: 21967343
  
  I am rejecting this response because:
  
  The business did not confirm that they have removed/purged all of my information from their system. Simply stating that the case was sent back to their client falls short of compliance with my request to have my information removed permanently from their system. If they can look up what dates they received and sent back the case, then I am still in their system. They are in violation of my rights as a consumer, they have opened me up to countless scams and identity theft, my life has been turned upside down because they mishandled my information and then failed to inform me in a timely manner that my info was leaked. The only outcome I will accept is a verification that ALL my information is completely purged from their system! Short of that I will need to hire an attorney
  Regards,
  
  *******************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/25/2024

  A request has been put in with our IT department to delete all of the required information from the system.

  Customer Answer

  Date: 07/26/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21967343
  
  I am rejecting this response because:
    Once I have received written confirmation that all my information has been deleted, I will gladly Accept the response. Until then, I await confirmation that my demand has been accomplished.
  
  Regards,
  
  *******************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:07/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I received a letter stating that there was a data breach and our personal information was compromised. A couple days later (07/09/24 at 10:58am EST) ******* from FBCS contacted my place of work stating that she was a debt collection agency. I told her not to call me back at my work place ever again and she said she could call my work place because I had debt. I told her no and to send me a letter because I have no record of any outstanding debt with them. If they are legit, they will send me a letter with all the details of the debt etc. Otherwise, dont ever contact me again and never, ever contact my place of work.

  Business Response

  Date: 07/16/2024

  FBCS has removed the consumer's work phone number from the account.  We have mailed a letter to the address on file.

  Customer Answer

  Date: 07/17/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21962041
  
  I am rejecting this response because:
  I want to be sure they follow through with their stated response.  If no further calls are made to my place of employment and I get details from the company providing proof of the debt, etc, I might be satisfied.  
  
  Regards,
  
  *********************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/25/2024

  The account has been closed in our office.  We are unable to provide verification of debt once the account has been closed and returned to our client.

• Initial Complaint

  Date:05/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted by FBCS on a collection that was closed a long time ago. I do not wish to be contacted by any means including mail. The debt was closed then reopened for no reason.

  Business Response

  Date: 05/28/2024

  FBCS is showing this account was settled in January of this year.  FBCS has no other open accounts for the **********************.

• Initial Complaint

  Date:05/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FBCS has repeatedly called me even though I do not owe any money to any collections agencies. My credit score does not reflect any unpaid amounts.

  Business Response

  Date: 05/28/2024

  FBCS is not showing any account in our system with the name or phone number provided.

• Initial Complaint

  Date:04/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive already filed a complaint on the collection agency FBCS, ***** for failure to answer the phone regarding making payments early or extending payment dates. However, now they are no longer answering the phone nor automatically taking my payment from my bank the 1st of each month as the payment plan is set up. I dont understand how Im supposed to get my debt paid off and raise my credit back up if they are not contacting me nor doing their part of the agreed payment plan. I really need someone to help me and figure out how I can get this debt paid off. I havent spoken to anyone or received a call back in 2 months.

  Business Response

  Date: 04/15/2024

  We have been experiencing technical difficulties and have been down.  We are working to get up and running as quickly as possible.

  Customer Answer

  Date: 04/15/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21524833
  
  I am rejecting this response because:
  
  I find it hard to believe systems were down for 2 months and there was no way for you to get in contact with your customers or sent out some sort of PSA to let them know what was going on. I do not appreciate nor trust how unprofessional this is. I would still like to request that my debt be moved to another collections agency and that my personal information be removed from your systems. 
  Regards,
  
  *************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 04/23/2024

  We apologize for the inconvenience.  Our systems are still down, and we will reach out to our consumers as soon as we are able.

• Initial Complaint

  Date:03/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to pay this company since 02/27/24.I have left numerous messages and have talked to someone 3 times, only to tell me the system is down every time I have called, I was told it would be back up on 03/19/24, but the dates keep changing as to when their systems will be working again. I was also told I could mail in my full payment and I did mail it in. I can't check the account on their website as it is also down. When calling in I'm still being told they can't access accounts. I need this account to be settled as agreed and a receipt

  Business Response

  Date: 03/27/2024

  Our systems are down.  We are working through all messages and contacting the consumers back as quickly as possible.  We apologize for the inconvenience.

  Customer Answer

  Date: 04/04/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21453412
  
  I am rejecting this response because:

  This is unacceptable, a financial company that cannot service customers and have no backup plan through website or by phone calls.
  
  
  Regards,
  
  ***************************
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:03/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact this company for two weeks and no one will answer the phones, respond to voicemail, or respond to emails. I have tried the following phone numbers: *****************-***************-************, and **************. I also sent an email to ***********************************. Half of the options on their website don't work stating they are doing some ********************* work.

  Business Response

  Date: 03/27/2024

  Our systems have been down.  We are currently working through all of the messages we have and our contacting consumers back as soon as we can.  We apologize for any inconvenience this may have caused.

  Customer Answer

  Date: 03/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  
  

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a payment arrangement set up and whenever I call nobody answer the phone and none of the online systems are working

  Business Response

  Date: 03/13/2024

  We are currently experiencing system issues which is why we have not been able to contact the consumer.

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid settlement online with a lady *********************. Said I would get a receipt in my email. Never received and have called business number for almost 2 weeks always goes to voicemail after sitting on line for 5 minutes and no one ever answers.No one calls me back or answers my emails . I wanted receipt and show that this is resolved so it comes off my credit report!

  Business Response

  Date: 03/13/2024

  We are currently experiencing system issues which is why the consumer has not been able to get ahold of us.  I have put in a request for the receipt and it will be mailed once possible.

  Customer Answer

  Date: 04/10/2024

  I still have not gotten any receipt or heard from this company!

  Business Response

  Date: 04/15/2024

  A receipt was emailed to the consumer on 03/26/2024. 

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked my credit score recently and I see that there was a collections issue on there. When i called to make an payment nobody picked up so I left a message. Hours go by and still no call back so I called again. I left about 3 voicemails and still no word back. I'm trying to get pre-approved from my bank so I can purchase a vehicle but I can't do that with this collections issue on my credit report. I want to be able to resolve this collections issue but I can't if nobody can get in touch with me . If I'm not allowed to pay the $642.99 that I owe for my ******* wireless bill then how am i ever going to get this collection off my credit score ?

  Business Response

  Date: 03/13/2024

  We are currently experiencing system issues which is why we have been unable to call the consumer back.

  Customer Answer

  Date: 03/19/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21348847
  
  I am rejecting this response because:
  
  
  Regards,
  
  ***************************