We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

FBCS, Incorporated

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for FBCS, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

FBCS, Incorporated has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 88 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


       Complaint: 21967343

      I am rejecting this response because:

      The business did not confirm that they have removed/purged all of my information from their system. Simply stating that the case was sent back to their client falls short of compliance with my request to have my information removed permanently from their system. If they can look up what dates they received and sent back the case, then I am still in their system. They are in violation of my rights as a consumer, they have opened me up to countless scams and identity theft, my life has been turned upside down because they mishandled my information and then failed to inform me in a timely manner that my info was leaked. The only outcome I will accept is a verification that ALL my information is completely purged from their system! Short of that I will need to hire an attorney
      Regards,

      *******************








      Business Response

      Date: 07/16/2024

      This account was placed with FBCS on 10-03-2023 by our client for collection. The account was closed and returned back to our client on 04-24-2024.  The account is no longer in our office and the consumer will have no more contact from us.

      Business Response

      Date: 07/25/2024

      A request has been put in with our IT department to delete all of the required information from the system.

      Customer Answer

      Date: 07/26/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21967343

      I am rejecting this response because:
        Once I have received written confirmation that all my information has been deleted, I will gladly Accept the response. Until then, I await confirmation that my demand has been accomplished.

      Regards,

      *******************








    • Initial Complaint

      Date:07/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21962041

      I am rejecting this response because:
      I want to be sure they follow through with their stated response.  If no further calls are made to my place of employment and I get details from the company providing proof of the debt, etc, I might be satisfied.  

      Regards,

      *********************








      Business Response

      Date: 07/16/2024

      FBCS has removed the consumer's work phone number from the account.  We have mailed a letter to the address on file.

      Business Response

      Date: 07/25/2024

      The account has been closed in our office.  We are unable to provide verification of debt once the account has been closed and returned to our client.

    • Initial Complaint

      Date:05/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been contacted by FBCS on a collection that was closed a long time ago. I do not wish to be contacted by any means including mail. The debt was closed then reopened for no reason.

      Business Response

      Date: 05/28/2024

      FBCS is showing this account was settled in January of this year.  FBCS has no other open accounts for the **********************.

    • Initial Complaint

      Date:05/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FBCS has repeatedly called me even though I do not owe any money to any collections agencies. My credit score does not reflect any unpaid amounts.

      Business Response

      Date: 05/28/2024

      FBCS is not showing any account in our system with the name or phone number provided.

    • Initial Complaint

      Date:04/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21524833

      I am rejecting this response because:

      I find it hard to believe systems were down for 2 months and there was no way for you to get in contact with your customers or sent out some sort of PSA to let them know what was going on. I do not appreciate nor trust how unprofessional this is. I would still like to request that my debt be moved to another collections agency and that my personal information be removed from your systems. 
      Regards,

      *************************








      Business Response

      Date: 04/15/2024

      We have been experiencing technical difficulties and have been down.  We are working to get up and running as quickly as possible.

      Business Response

      Date: 04/23/2024

      We apologize for the inconvenience.  Our systems are still down, and we will reach out to our consumers as soon as we are able.

    • Initial Complaint

      Date:03/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21453412

      I am rejecting this response because:

      This is unacceptable, a financial company that cannot service customers and have no backup plan through website or by phone calls.


      Regards,

      ***************************








      Business Response

      Date: 03/27/2024

      Our systems are down.  We are working through all messages and contacting the consumers back as quickly as possible.  We apologize for the inconvenience.

    • Initial Complaint

      Date:03/13/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************************

      Business Response

      Date: 03/27/2024

      Our systems have been down.  We are currently working through all of the messages we have and our contacting consumers back as soon as we can.  We apologize for any inconvenience this may have caused.

    FBCS, Incorporated is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.