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Business Profile

Collections Agencies

FBCS, Incorporated

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for FBCS, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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FBCS, Incorporated has 3 locations, listed below.

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    Customer Complaints Summary

    • 88 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a payment arrangement set up and whenever I call nobody answer the phone and none of the online systems are working

      Business Response

      Date: 03/13/2024

      We are currently experiencing system issues which is why we have not been able to contact the consumer.

    • Initial Complaint

      Date:02/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I still have not gotten any receipt or heard from this company!

      Business Response

      Date: 03/13/2024

      We are currently experiencing system issues which is why the consumer has not been able to get ahold of us.  I have put in a request for the receipt and it will be mailed once possible.

      Business Response

      Date: 04/15/2024

      A receipt was emailed to the consumer on 03/26/2024. 

    • Initial Complaint

      Date:02/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21348847

      I am rejecting this response because:


      Regards,

      ***************************








      Business Response

      Date: 03/13/2024

      We are currently experiencing system issues which is why we have been unable to call the consumer back.

    • Initial Complaint

      Date:02/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please see attached documents with proof of validation Letter.

      Business Response

      Date: 03/13/2024

      **** has no record of the attached letter from the consumer.  We have placed the consumers account on hold and have requested copies of the validation documents to send to the consumer.  Once we have these ready, we will mail them to the address on file.  

    • Initial Complaint

      Date:02/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tulis

      Business Response

      Date: 03/13/2024

      We received mail from the consumer on 12/28/23 stating this was not his debt.  We sent a letter to the consumer explaining how to open a fraud claim.  We never received a fraud packet or police report back from the consumer.  We also mailed the consumer the original documentation for his review.  This account is currently on hold in our office.

      Business Response

      Date: 03/13/2024

      We received mail from the consumer on 12/28/23 stating this was not his debt.  We sent a letter to the consumer explaining how to open a fraud claim.  We never received a fraud packet or police report back from the consumer.  We also mailed the consumer the original documentation for his review.  This account is currently on hold in our office.

      Business Response

      Date: 03/13/2024

      We received mail from the consumer on 12/28/23 stating this was not his debt.  We sent a letter to the consumer explaining how to open a fraud claim.  We never received a fraud packet or police report back from the consumer.  We also mailed the consumer the original documentation for his review.  This account is currently on hold in our office.

    • Initial Complaint

      Date:02/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received multiple calls from the company, but they never left a voicemail. Eventually they sent me a text with a link to log into my account. I went on their website and attempted to pay the debt. The website offered a lower amount of *****, so I inputted my card information and paid it (2/3/24) and it gave me reference number PCC2221197, but it didn't take anything out of my account or change the amount owed. I also didn't receive an email or anything explaining why they didn't accept my payment, so I believe I'm being scammed for my debit card details. I was more than willing to pay what I owe, but I don't trust their website and lack of communication, and it really seems like they're trying to scam me.

      Business Response

      Date: 02/22/2024

      The consumer settled his account with us.

    • Initial Complaint

      Date:12/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There are a total of four accounts opened with FBCS. I cannot recall going to any medical facility during 2016, and they definitely added more onto my balance owed. I had spoken to someone named ***************** *************) January 2023 and we came to a resolution of me paying $1,089.20 (account#: ********** if I set up an autopay that same day. I did just that, agreeing to pay $10 every month. I checked the mail today and looked into this matter, and just as I thought, I have not been paying to that amount, but as a matter of fact, a total balance of $4,863.00! They did not keep their word and this is impacting me deeply. Why is this now the outstanding balance? I was lied to and I am concerned that this company is a fraudulent one. I need help, please. And I have ***** bank...they have me listed as ACH Debit from ********** ****** Bank...correct account number and all though. Please help me.

      Business Response

      Date: 12/19/2023

      There are currently 4 accounts in our office for the consumer.  Below are the details for each account.  FBCS spoke to the consumer on 01/10/2023 and the consumer setup a payment plan to pay $10 a month.  That $10 is split across the 4 accounts and $2.50 is being applied to each account monthly.

      File# ********* - CF Medical Account from ********************************* ****** Placed with FBCS 10/26/2022 with a balance of $3,911.00

      File# ********* - CF Medical Account from ********************************* ****** Placed with FBCS 10/26/2022 with a balance of $241.00

      File# ********* - CF Medical Account from ******* **************** LC - Placed with FBCS 10/26/2022 with a balance of $759.00

      File# ********* - CF Medical Account from Radiology Physician Solutions of ******* LLC - Placed with FBCS 10/26/2022 with a balance of $62.00

    • Initial Complaint

      Date:11/17/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls me several times a week, sometimes twice a day. I am disabled and I am in litigation because I was injured as a passenger in a motor vehicle accident. The caller never tells me who they are or where they are calling from. When I ask, they usually hang up on me. Its very disconcerting, especially because u have dealt with scammers before with regards to my credit. The caller wont identify themselves when I ask. Again, this is when they hang up on me. Its intrusive and I blocked their number.

      Business Response

      Date: 11/28/2023

      This account was placed in our office by our client on 09/18/2023.  We are showing most of our phone calls went to a tape machine.  We show one phone call that was connected and an unidentified person hung up.

       

    • Initial Complaint

      Date:11/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For several months now, FCBS has continued to call me several times daily, most often, when I answer they don't say anything, they just hang up. When I block the number they are calling from, they call from a different one. On the rare occasions there’s actually someone willing to speak when I answer, they are very rude and condescending when I advise that I don’t owe the debt they’re calling about and to NOT CALL ME ANYMORE! I’ve sent 2 letters as the “proof” they wanted and requesting no more contact. This has done nothing to stop the harassment. It is exhausting behavior and I’d like for it to stop immediately!

      Business Response

      Date: 11/28/2023

      This account was placed in our office by our client on 10/25/2023.  We do not show that we have had any contact with the consumer.  We also do not show any correspondence as being received.  We will honor the consumer's request for no more contact and will close and return the account to our client.

    FBCS, Incorporated is NOT a BBB Accredited Business.

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