ComplaintsforMI Windows And Doors, Inc
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Complaint Details
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Initial Complaint
08/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought a house in September 2010 that had just had Mi Windows installed in a renovation. These double pane Mi windows are visually obstructed due to seal failure. I do not have the receipt but Mi Windows admits they are their windows as I gave the them a picture of the warranty tags that are still on the windows. They told me they have a manufacture date of 2008. Mi Windows has a lifetime warranty. It shouldn't matter if I have the receipt if they know the defective windows are theirs. I want what the warranty states, either replacement or a payment. Thanks, *****************************Business response
08/18/2021
Dear *******,
MI Windows and Doors is in receipt of Complaint ID ********; *****************************. The supervisor for the Customer Care department worked with **************** and it was agreed that ****************** as a second homeowner is out of the Limited Lifetime Warranty from product purchased by the original homeowner in 2008. As a one time only good will gesture MI Windows agreed to send the glass needed at no charge. ****************** agreed that any glass needed at a later date will be at MI Windows prevailing rate. Please let me know if you have any questions.
Sincerely,
*********************
Customer ****************** Manager
************
******************************
Customer response
08/18/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
08/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased my new home in February of 2021, and was made aware of the defective windows immediately by the previous owner. According to MI Windows Warranty from 2005-2009, the windows are warranted for 20 years, unless the home is sold in the first 5 years after product purchase, then it converts to a 5 year commercial warranty. However, once I reached out to MI Windows, they are telling me that "because I am a subsequent homeowner" there is no warranty that is valid, and they need me to give them every size of window & door in my house "to see if there is anything they can do about a discount". All of my windows are entirely foggy on the inside of the insulated glass because the window seal failed, you cannot see out of them clearly due to this fog, this is a safety hazard. This home was built in 2008 (when windows were purchased). The home was then sold in 2015 which is 7 years later. These windows should be warranted until 2028.Business response
08/13/2021
Good afternoon *******,
MI Windows and Doors LLC is in receipt of Complaint ID ********; ***************. After discussion with ************ directly MIWD agreed to offer 1/2 off product cost, 1/2 off shipping cost or a Labor cost of $978.00 with the agreement that this is a one time only good will gesture. ************ agreed to 1/2 off the product cost of $1632.00 and the labor cost of $978.00.
If you need additional information please contact me at:
*********************
************
******************************
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Contact Information
Customer Complaints Summary
17 total complaints in the last 3 years.
3 complaints closed in the last 12 months.