Complaints

This profile includes complaints for West Shore Home, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  West Shore Home, LLC

  3 Crossgate Dr Hampden Township, PA 17050-2459

  
• 

  West Shore Home

  13701 Hutton Drive, Suite #102 Farmers Branch, TX 75234

  
• 

  West Shore Home

  108 Pidgeon Bay Rd Summerville, SC 29483-3469

  
• 

  West Shore Home, LLC

  742 N Hall of Fame Dr Knoxville, TN 37917-6721

  
• 

  West Shore Home, LLC

  12031 Westhall Dr STE A Charlotte, NC 28278-7117

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2023 Westshore Home removed my old master shower with new shower. There is no issue with installation. I unable to find all of my paperwork. My loan with Dividend through Westshore has changed websites and I need info from service to access new website for existing loan. I have emailed Westshore Home once and spoke with receptionist 3 times in last 6 weeks requesting all of my paperwork and warranty. Her only response is sending the **************** an email requesting the information be emailed to me. She has not spoken to a live person nor can she transfer me to speak to someone in ***************** This is totally unacceptable!

  Business Response

  Date: 07/08/2025

  West Shore Home (West Shore) takes all customer complaints seriously and strives to resolve them promptly. In this instance, West Shore completed a shower/bath project for the customer on March *******, based on a contract signed on March 3, 2023. On May 20, 2025, the customer contacted ********************** requesting copies of her contract and warranty information. These documents were promptly provided to her. Later, on July 7, 2025, the customer was sent a physical copy, via ****. West Shore's General Manager then made a follow up call to the customer to let her know that the documents had been sent, and invited her to contact the General Manager directly should any further issues arise.

  Customer Answer

  Date: 07/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  
  

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tub to shower conversion and they gave me options for financing and i was told there was no interest. I get my first statement with my payment and i was charged $124 in interest. I would not have chosen this company if not for the assurance i could pay it out with no interest! They will not respond to my calls. This interest will be every month.

  Business Response

  Date: 06/25/2025

  At West Shore Home, we take customer satisfaction seriously and strive to deliver a transparent and positive experience during every project. We appreciate Ms. ***** bringing this concern to our attention. Ms. ***** entered into a remodeling project with us and selected a financing option offered through a third-party lender. Unfortunately, there was a miscommunication during the sales process regarding the terms of the financing. While the plan initially selected included long-term payments with interest, Ms. ***** believed she had agreed to a no-interest financing option.  As soon as our Branch General Manager became aware of the concern on the morning of June 25, he personally contacted Ms. ***** to discuss the matter. After reviewing her situation, we were able to work with an alternate lender and successfully secure a no-interest financing plan for her. We are pleased to report that Ms. ***** is now fully satisfied with the resolution, and we believe this matter has been addressed to her satisfaction. We value Ms. ***** as a customer and remain committed to ensuring clear communication and high-quality service for all homeowners we serve.

  Customer Answer

  Date: 06/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  
  

• Initial Complaint

  Date:06/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2023 and October 2023, West Shore Homes performed work on our residence at *********************************************************************************************************I have tried repeatedly to obtain a copy of the contract and invoices for the work performed, to obtain proof of the improvements to my home. I have been directed from one department to another. It has been almost 2 years and the company has STILL not sent me a copy of the contracts and invoices for the work.

  Business Response

  Date: 06/25/2025

  West Shore Home (West Shore) takes all customer complaints seriously and strives to resolve them promptly. In this instance, West Shore completed a shower/bath project on July 7, 2023, based on a contract signed on June 3, 2023. On May 19, 2025, the customer contacted ********************** requesting copies of her contract and invoice. These documents were promptly provided to her. Later, on June 24, 2025, the customer was sent another email containing the contract and invoice, and a physical copy was also shipped via ***** that same day, with a tracking number supplied. West Shore then made a follow up call to the customer but has not been successful in connecting with her.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were under the impression that our old flooring was coming up to lay down new flooring, as it was clearly cracked and falling apart. We were told it wasnt in our contract (which we had no idea it wasnt because we thought it was obvious that it had to come up) so the first day of having our work done they say its not in our contract but theyll have to do it because it needs done. Ok cool, next day they come (an hour and a half late) and a supervisor tells me that its not in our contract so theyre not gonna do it theyre just going to fix it and lay on top of it. We told them we were not ok with that since were already paying $17,000 we wanted it done correctly, eventually after some back-and-forth, they ********* they took our closet doors off to do the flooring, but they did not put them back on upon finishing the job. So first thing we had to do upon seeing our $17,000 bathroom was put it back together..alright fine no big deal, we do it and move on.Upon inspecting our shower the fixtures are 2 different colors, the ******************************* head are a different color than our grab bar and shelves.They also forgot to put the water cap on, so there was just a hole in our tub.Turn on the sink which was also moved upon doing the *********** hot and cold is ************* morning my 9 month old daughter is in the bathroom with me as I do my morning stuff & find she has the bolt cap from the toilet in her mouth because it was not properly secured on the toilet as it shouldve ******* upon letting our sales men know about all of these issues.. we had someone sent to our house four days later, we thought to correct all of these errors.. He arrived (also late) (but very very nice guy) and informed me hes only there to put on the cap on the tub hes just a plumber and doesnt deal with the cosmetics. He comes out and tells me numerous other things that they did not do that he was gonna correct. I was not surprised, but I was grateful that he was going to fix it.

  Business Response

  Date: 06/23/2025

  West Shore Home (West Shore) takes all customer concerns seriously and is committed to resolving them promptly and effectively. In this instance, West Shore completed a shower, bathroom flooring and a toilet installation on June 2 and 3, 2025, under a contract signed on May 19, 2025. The project was marked as complete on June 3, 2025, with additional service needs identified.   On June 7, 2025, we finished the additional service of installing an overflow cap and tightening the toilet bolt caps.  Following a visit from the General Manager, further concerns were noted and thoroughly reviewed with the customer on June 19, 2025. As a result, ********************** will replace the fixtures to match and repair some minor scarring.  The customer is satisfied with this resolution.  A service appointment is scheduled for July 1, 2025, during which the necessary repairs will be completed to the customers satisfaction.
  

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are submitting this complaint to make others aware of our experience with West Shore Home. What began as a simple bathroom renovation turned into a stressful, drawn-out ordeal marked by poor communication, repeated errors, and damage to our property. The project, which should have taken a matter of weeks, dragged on for six months. In the end, we paid $20,000 for a basic bathroom remodelfar more than what the final result was worth.Throughout the process, we had to repeatedly press the company to address problems, including significant damage caused during the renovation. Our concerns were often ignored or delayed, and we were left to coordinate multiple corrections ourselves. It was only after relentless follow-up that West Shore Home offered a discounted price. However, that discount came with a condition: we were required to sign a legal agreement stating we would not leave any reviews or pursue legal action. This felt like an intentional effort to silence us in order to maintain their positive online image. Before signing, we had to demand that they uphold the original warranty in case additional issues arose. Unfortunately, we are still dealing with unresolved damage that we now must repair at our own expense.We ultimately signed the agreement because we were emotionally exhausted and genuinely concerned they would place a lien on our property. While ***** ********* from the collections team was professional, understanding, and sympathetic to our situation, we were never contacted by the local general manager, despite multiple requests. That lack of accountability speaks volumes.We have never encountered such poor customer service. ********************** markets itself as a customer-first company, but our experience shows otherwise. Their practices are misleading and manipulative. All supporting documentation is included with this complaint. We hope our story helps protect other consumers from going through the same.

  Business Response

  Date: 06/26/2025

  West Shore Home (West Shore) is dedicated to resolving all customer concerns promptly and efficiently.  West Shore entered into an agreement to provide a Full Bath Remodel for the customer with an installation commencing on February 3 and continuing to February 4, 2025.  West Shore then made multiple visits to the residence in February and March to address issues with the installation including visits by the branch Installation Manager and *********************************** and third-party work following the installation were performed at no cost to the customer.  Ultimately, ********************** and the customer entered into a settlement agreement.  As with all projects, West Shore will honor the warranty stated in the original contract.
  

• Initial Complaint

  Date:06/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The representative came out late on 5-16-25 at 6 pm, leaving about 930pm, speaking with my wife, who slept in bed, not feeling well, and drowsy from the Pain meds. After reviewing the document, we decided this was way overpriced. On the 21st, I contacted the representative but got no response. On the 22nd, I again reached out to the agent and was told she was in a meeting til noon. At this time, I reached out to the loan agency to stop the loan process. They were gracious in doing so, but said I still needed to speak with West Shore. I reached back out to West Shore and was threatened with this document below.

  Business Response

  Date: 06/20/2025

  West Shore Home (WSH) takes all customer concerns seriously and works diligently to ensure timely resolution. In this instance, a contract was signed on May 16, 2025, for a full bath remodel of one bathroom and a second for a walk-in shower. On May 19, 2025, the design consultant worked with the customer to upload an updated license to move financing forward.  On May 21, 2025, the scheduling team reached out to the customer to schedule the installation. During the call, the customer requested to cancel the job. On May 22, 2025, West Shore Home contacted the customer regarding their concerns and to address the out of recission cancellation request.  After the appointment the job was sent to our legal team for review. West Shore Homes legal team sent the customer our standard Out of Recission letter addressing cancellations, specifically the restocking fee for materials that have been ordered and shipped.
  

  On May 22, 2025, after working with the customer and reviewing the job, our legal team cancelled the project, waived any fees and added the materials back to inventory.
  

  
  

  Customer Answer

  Date: 06/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  
  

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Black mold formed under caulking. I called and complained they sent someone out and took off caulking. The black mold is back again and the shelves are starting to fall off. I wanted a glass door when I order and I didn't get it. This shower is not worth the money I have paid for it

  Business Response

  Date: 06/13/2025

  West Shore Home takes all customer concerns seriously and is committed to providing timely resolutions. In this case, a shower replacement project was completed on June 12, 2023, under a contract signed on June 6, 2023. On January 11, 2024, West Shore returned to the customers home to address concerns related to mildew in the silicone. On June 6, 2025, additional concerns regarding mildew in the silicone were brought to West Shores attention. A service appointment has been scheduled for June 24, 2025, to address the issue.

  Customer Answer

  Date: 06/24/2025

  West Shore got in contact with me and are now taking care of the problem.  June 24th they have shown up and is fixing shower.  I hope this time it takes care of the problem.  Thank you for this.

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new front double door on 3/16/2024. Install was scheduled for June 24th 2024. Company delivered faulty (scratched) door, but installed anyway (were they hoping we would not see the huge scratch?). Install was not finished and door did not close tightly and is wobbly when closed. Light can be seen through the bottom of the door. Installers said that they would order new door and replace the one with the scratch. A different installer team brought the new door and installed it on 8/16/2024. The scratch was taken care of, but the door still does not fit as you would expect from a $10,000 door. The fit is not tight, the door moves and feels very flimsy and unsafe, and there is a piece of concrete missing on the door step outside. We've also been waiting for an inspector to come out to check the install. West Shore Homes was overall not very responsive to our concerns and scheduling the inspections. When a Polk County Inspector finally came out on 10/18/2024, he was not happy with what he saw and did not approve the install. We were then promised by West Shore Homes that a service team would come out to fix all the issues. That was supposed to happen on 11/15/2024, but that team also did not manage to adjust the door and make it fit better. ****, Assistant Installment Manager, finally came on 2/21/2025 to look at the door and promised us he would sent his "best guy" on 2/28/2025 to make the necessary improvements. That guy never showed up. No call, no email. Another team then showed up on 3/7/2025, but again did not what they were supposed to do. The last time we had someone stop by from West Shore Homes on 3/21/2025, and he did a quick fix. Magically, on that day another Polk County Inspector also showed up and just approved everything even though we stated our concerns with the door. He said that the movement of the door in the frame was "normal". Since that day we have not heard from ***. We don't think we should be paying full price for shoddy work.

  Business Response

  Date: 06/18/2025

  West Shore Home (West Shore) is dedicated to resolving all customer concerns promptly and efficiently. In this instance West Shore met with the customer on March 16, 2024, and a contract was signed to complete a French Door Replacement. Installation took place on June 25, 2024, but required a service due to the Slabs being scratched from the manufacturer. The Slabs were replaced at no cost on August 16, 2024. During this appointment West Shore also addressed the light coming through the bottom of the door and the door stability. Five additional services were completed for the light shining through the door before the final inspection passed on March 21, 2025. Our general manager met with the customer on June 13, 2025, to discuss the overall quality of the project. At that appointment, it was determined that West Shore would re-do the cladding at no cost as it did not meet our standards.  Additionally, we will be replacing the weatherstrip on the French doors. There will be minor stucco repair. We are currently working with the Customer to schedule these final, no cost services.
  

  Customer Answer

  Date: 06/19/2025

  We met with the new West Shore Homes General Manager and another manager on June 13th, 2025. They inspected the door, and came to the conclusion that additional work is needed. We received a phone call today (6/19/2025) telling us that the parts will not be ready until July, so we will have to wait for the correction and completion of the door project. Our Finance Plan with zero interest will expire on July 15th, so we told West Shore Homes that the work will need to be done prior to that due date. The General Manager also mentioned that he will compensate us for the hassle, the non-responsive attitude of his staff, and the time and effort it took for us to finally get a reaction and (hopefully) a solution, but did not go into detail about the amount. At this time, we don't want to close this case as it has not yet been resolved, and we're afraid that once we accept the business response, the company will go back to being unresponsive and decline their offer of financial re-imbursement.

  Thank you.

  ******* H. ******** and ******* U. ********

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We met with a representative from Westshore homes about remodeling a full bath and a 1/2 bath on 4/16/25. They advertise that they do full bathroom remodels now, not just walk-in showers. Westshore Homes acquired Americas windows who installed windows and doors for us. We had excellent service. This is not the case with Westshore Homes. After signing with them communication has been poor. We were not informed of the many things that are not included with their full bathroom remodels. We found out on the day of install, 5/12/25.. The installers said they do not remove mirrors that are fixed to the wall, repair walls, nor remove old flooring. They only do flooring over lays. The mirrors had to be removed because the size of the new cabinets were different. They removed the mirrors but the walls then needed to be repaired. We had to find someone else to do that. The installers said a smaller cabinet would fit better in the 1/2 bath. I told them if the dark cabinet we ordered was not available, white was fine. When I came back from work a light brown cabinet was completely installed. I decided to just live with that. After 2 1/2 days, all the work wasnt done. They needed to replace baseboards in the downstairs bath, add handles to the cabinets, and place shoe molding. It could not be scheduled until 5/29/25. All has now been completed except the baseboards. Because the old flooring was not removed, the upstairs door rubs and needs a transition piece. The door of the downstairs bath was shaved on the bottom probably because it rubbed and it was left jagged and uneven. I shared our concerns and was told they would try to address the issues but a week later no further response about the problems. The shower, commodes and upstairs sink are fine. The installers are nice and work hard but are clearly under pressure to get done and move on to the next project. So in the end we will pay over $25,000 for an incomplete job and will have to make some repairs ourselves.

  Business Response

  Date: 06/11/2025

  West Shore Home takes all customer concerns seriously and works diligently to ensure timely resolutions. In this instance, a project involving shower and vanity replacements in two bathrooms was completed on May 12 and 13, 2025, under a contract signed on April 16, 2025. On May 14, 2025, West Shore returned to the customers home to install new ********************** door wheels, a floor transition strip, and a toe kick on the vanity. During that visit, additional concerns were identified, and a follow-up service appointment was scheduled for May 29, 2025, to address the quarter round in the upstairs bathroom, vanity handles, and escutcheon plates on the upstairs vanity.
  On June 9, 2025, management spoke with the customer and agreed to replace the vanity in the half bathroom at no additional cost, replace the baseboards in both the half and downstairs bathrooms, and resolve the issues related to both interior bathroom doors. The customer is satisfied with this resolution. West Shore Home is currently awaiting the arrival of materials needed to complete the repairs and will schedule the final service appointment once the products have been delivered.

  Customer Answer

  Date: 06/16/2025

  Westshore Homes responded to the concerns. I was informed the new cabinet has been ordered and should arrive on 5/20/25 and they will then call to schedule the install. *****, the representative also said they would replace the baseboards in the downstairs bathroom and plane both doors. Once these are completed,I would consider the issues resolved. I also shared my recommendations that they inform potential customers of what is and is not included in their full bathroom remodels so that customers can make an informed decison.. 

   

   

   

   

  Customer Answer

  Date: 06/27/2025

  The repairs have not been made yet. Still waiting on scheduling. I plan to call again today. 

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a Shower upgrade (showers were nasty after purchasing the home and I wanted clean new showers) The salesman made it such a gratifying thing with the tune of discount, no payment for 2 years and done in a day. I Never was told the end total would be set up like a CREDIT CARD and would be against my home. It wasn't discussed or I'd of not done it period. I called West Shore Homes- to see if they could change payment arrangements and the *** said he'd call me back. Never did. I can not afford this set up and should not have to stress over losing my home if I can not pay. I need a BETTER PAYMENT SITUATION set up please.

  Business Response

  Date: 06/12/2025

  West Shore Home (West Shore) is committed to addressing all customer concerns in a timely and effective manner. In this case, West Shore met with the customer on April 12, 2022, at which time a contract was signed for the completion of two shower replacements. The installation was successfully completed on April 15, 2022. On May 8, 2024, the customer contacted ********************** expressing concerns regarding payment issues.  West Shore has attempted to resolve this matter with the lender involved in this project on the customers behalf. However, the company has not been able to facilitate any modifications to the customers payment terms. ********************** is currently in the process of obtaining the signed Truth in Lending disclosure from the lender. This document will confirm the original loan terms and interest rate, as well as verify that the loan product does not constitute a real property lien.

  Customer Answer

  Date: 06/17/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23388277
  
  I am rejecting this response because: The $22,000.00 I paid for two small plain white  showers will end up costing over ****** plus by the time I re-pay a revolving credit as it was set up. I explained to the Company they are predators and only looking for fast money. They never discussed how the financing was being set up and took advantage of me being excited rather than giving full  financial disclosure in detail.With economy changing, customers need to be aware not to set up anything with this Company. This stresses me every month. Look into different options and  do check out pricing options FIRST and ask questions. Protect yourself.
  
  
  Regards,
  
  ******** *******