ComplaintsforToyota of Greensburg

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2021 Rav 4 (still under warranty) to here to have an issue with the headlights looked at, as well as an issue with my interior fan making a loud screeching noise, both of which are covered under warranty. The service tech that assisting me said they could not find anything wrong with the car and said there was nothing they could do for me & suggested I call Toyota corporate, which I did immediately upon leaving. Over the next few weeks, Toyota brand engagement called me and the service manager at the dealership multiple times to gather more information, & made attempts to try to get me to drop my case/concern. I persisted & my case was escalated resulting in the dealership service manager Rob calling me directly. Rob asked me to come in again, which I agreed to. When I came in again we sat in my car and I replicated the interior fan noise for him. He claimed that he could not hear anything, despite many of my friends & family recently commenting on it. I even have video proof of the noise. We sat in a like model vehicle & repeated the same steps & it didn’t make any abnormal noises. When I insisted to Rob that it sounded different than my vehicle just minutes earlier, he became a bit hostile & would not even consider the fact that just because HE couldn’t hear it, that maybe others could. He just kept repeating “I can’t hear it.” When I asked if there was someone else who could listen to it he said no. I realized that he was unwilling to help me, so I asked what we could do about the headlight issue, since both times I was there it was daylight & impossible to realistically compare beyond them being on. He asked me to come back later that day to drive the similar vehicle at night & I agreed. He canceled, rescheduled, & then cancelled again, never returning my call after that. It is clear that this dealership isn’t taking me or my concerns seriously possibly due to my age & has no desire to help me seek any type of resolution without me involving others.

  Business response

  04/01/2024

  Hello,
  
    The delay in our response was due to coordinating a time with Mr. ******* and the Toyota field Engineer to look at the Rav 4 as we could not deem anything wrong with it. March 27th, we did set up that meeting and no fix was deemed at this time as the vent noise was in the standard operating level even showing Mr. ******* a like model Rav with similar levels of air sound.
  
    Headlights needed adjusted to his preference. This will conclude our case with Mr. *******.
  
  Thank you.
  
   
  
   
  
  Brian M****
  
  General Manager
  
  Toyota of Greensburg 

• Initial Complaint

  02/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Reneged on a deal made on an ordered vehicle. Made the deal with a salesman, put down a deposit, waited 2 months, was told the vehicle was on its way but, they needed more money because the market had changed. Salesman was informed that not only did he lose a deal he lost a customer.

  Business response

  03/02/2023

  Regarding Complaint # ********
  
  We are quite disappointed to hear that the customer’s experience at our dealership was anything less than satisfactory.  As always, our goal is to make sure that our customers are treated with respect and in a professional, honest and fair manner.  We are very proud of our track record in this regard, but we recognize that there is always room for improvement and truly welcome customer feedback. 
  
  In this case, Mr. *** came into the dealership and began the process of ordering a new vehicle in June of 2022.  At that time, his trade was valued and it was noted on the paperwork that the quoted terms were an estimate and apply only to that date.  The language printed on the bottom of the quote states “Interest Rates, Pricing, Rebates and Terms are estimates, subject to change and apply only on (current date)”.  Mr. *** was also informed verbally that the value of his trade would be reassessed at the time the purchase was finalized due to changes in the conditions of the trade and changes in market conditions.  The market for used cars was very volatile at that time and we would never purposely mislead a customer, especially when there is a gap between the time that the original deal is discussed and the purchase is finalized.  When Mr. *** came back to the dealership to finalize the purchase, the market conditions for used cars had changed.  At that time, we informed Mr. *** that there had been a change in the value of his trade (our information was from the same source that had provided the trade in value in June 2022).  Unfortunately, Mr. *** left the dealership abruptly and did not give us the opportunity to address any of his concerns.
  
  To date, Mr. *** has not given us the opportunity to resolve this issue, but we invite the customer to reach out to us to allow us to work with him toward a satisfactory resolution.ell us why here...

  Customer response

  03/02/2023

  Better Business Bureau:
  

  Most of what the dealer said in their response didn't happen. I made a deal, put a deposit down, shook hands, and assumed I had bought a new truck that would be ordered and available in a couple months. I stopped looking at other dealers during that time because I had a deal. Making up a story that I had returned to the dealer and left abruptly after being told that my trade value had changed never happened. In any case, I'm no longer interested in purchasing a new truck from this dealer. 
  
  Regards,
  
  ***** ***

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  12/30 /22 when doing service passenger side rear hub cap was not secured resulting in loss,contacted Toyota of Greensburg and have not received a response. Truck had 20 miles on it when this happened the first time. I would like the hub cap replaced.

  Business response

  01/10/2023

  Dealership has ordered replacement hub cap at no charge to customer.

• Initial Complaint

  11/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently bought a 2010 Toyota Tundra off of Toyota of Greensburg about 30 days ago now when I got there I test drove and agreed I was gonna purchase the vehicle we went in and settled on a price then they told me they was gonna do their full vehicle inspection and wash it I said ok awesome I came back the next day to pick it up and they pulled me aside and said the vehicle needs brake pads and rotors and they would knock off $1000 if I bought it as is I said no problem I can to brakes so a week ago I took it to Knopsnider alignment and auto repair which is the only mechanic I trust to work on my vehicles and he calls me saying we have a problem I said what he said I can’t remove the rear wheels something is wrong so a day goes buy and he calls me to stop out and take a look at what’s going on so I drive over to be shown that all the lug nuts where defective and damaged so bad that it entirely ruined the after market wheels that where on it so I called Toyota of Greensburg to explain what was going on and to give them a chance to make things right I talked to two managers explaining the situation the then call me back a day later and say they are not going to cover anything and after I said that they didn’t do a proper pa used car inspection because they never removed the wheels to properly inspect the brakes and that they sold me an unsafe vehicle to be driving basically they manipulated me into doing the brakes myself knowing that there was a much larger problem going on so at the end of the day the big multi million dollar business don’t care about their customers and customers safety I’m so fed up with this that I asked them to simply buy the vehicle back for what I owe on it and I’ll be on my way sadly that was turned down I don’t know what else to do I’m sick and tired of the hard working honest people getting screwed over by placed like these

  Business response

  11/16/2021

  Regarding Complaint #********
  
  We are quite disappointed to hear that the customer’s experience at our dealership was anything less than satisfactory. As you might suspect, our goal is to make sure that all our customers are treated in a professional, honest, and fair manner. We are exceptionally proud of our track record in this regard, but we recognize that there is always room for improvement. It is in this spirit that we consider Mr. ********’s concerns.
  
  In this case, the pre-owned 2010 Toyota Tundra (the “Vehicle”) purchased by Mr. ******** was over 10 model years old with approximately 95,499 miles. The Buyer’s Guide window sticker clearly stated that it was being sold “AS IS – NO DEALER WARRANTY” and “THE DEALER DOES NOT PROVIDE A WARRANTY FOR ANY REPAIRS AFTER SALE.”  In addition, Mr. ******** signed the safety inspection receipt (“WE OWE”) document which listed recommended repairs and clearly stated, “NOTHING ADDITIONAL PROMISSED/VEHICLE SOLD AS EQUIPPED”.  Vehicles sold “AS IS” mean the customer assumes any risk of the vehicle being defective or of issues arising at any time after sale.  In fact, every Buyer’s Guide window sticker encourages the customer to request an inspection by the customer’s mechanic on or off the lot. 
  
  The Vehicle was quality checked for safety and mechanical performance items before sale.  This safety inspection includes checking the brakes and rotors, which does not require removal of the wheels.  At the time of sale, Toyota of Greensburg disclosed several things on the Vehicle that needed repair, including the brakes and rotors.  Mr. ******** stated that he was a mechanic and that he wanted to buy the Vehicle “as it sits” and that he would complete the repairs himself.  He asked what the lowest amount of money was that we would take for the Vehicle, and in response we dropped the selling price by $1000.00 and he purchased the Vehicle “AS IS”.  
  
  Based on our thorough investigation of this matter, we have no reason to believe that Toyota of Greensburg did anything wrong in this instance.  Should there be any further questions or concerns about this matter, please do not hesitate to contact us. 

• Initial Complaint

  08/09/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 7/1/2021 I visited the Toyota of Grennsburg in Greensburg Pennsylvania to look at options for a new vehicle. Before I visited the location, I had telephone/email conversations with the Internet Sales Manager (Greg N********). He advised to me that since my current 2019 Toyota XLE AWD Sienna’s lease was up in October that I could qualify for early discounts. I explained to Mr. N******** on the phone that I’ve received several lease offers from Toyota of Greensburg. Mr. N******** requested an appointment with me and my wife so they can value my car and provide me options at that point. Due to my work schedule, and test drive vehicle availability, we agreed to meet on 7/1/2021. Keep in mind, I do live about 45 minutes away from the store. My wife and I went into the dealership and did not speak with Mr. N******** as we were directed to another sales agent Mr. Paul S***. We test drove a new Sienna XSD while Mr. S*** valued our current leased vehicle. (continued in attachment)

  Business response

  08/11/2021

  This complaint has been resolved to the satisfaction of the consumer and Toyota of Greensburg.

  Customer response

  08/12/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** ******

• Initial Complaint

  06/10/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I recently purchased a vehicle from Toyota of Greensburg via trade. The purchase was a 2013 Toyota Highlander. We test drove the vehicle on Saturday, 5/8/21, my wife went to pick up the vehicle on Monday, 5/10/21 because the vehicle had not been detailed yet. The temperatures between 5/8 and 5/13 were on the chilly side and AC was not necessary. On 5/14 my wife tried to turn on the AC and was not blowing cold air. I reached out to the sales person about bringing the vehicle back in order to repair the AC. I was then told that I did not purchase the warranty to cover this type of repair but for $209 I could bring the vehicle in and they could diagnose the issue. I traded in a perfectly functional vehicle for a car that supposedly was gone over by an actual Toyota dealer and sold a vehicle that did not have a properly functioning AC. I could understand not covering repairs a few months after purchase, not days. I am simply asking for the AC to be repaired and functional.

  Business response

  06/21/2021

  This compliant is in the process of being resolved to the satisfaction of the customer and Toyota of Greensburg.

  Customer response

  06/29/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩