Business ProfileforToyota of Greensburg

I took my 2021 Rav 4 (still under warranty) to here to have an issue with the headlights looked at, as well as an issue with my interior fan making a loud screeching noise, both of which are covered under warranty. The service tech that assisting me said they could not find anything wrong with the car and said there was nothing they could do for me & suggested I call Toyota corporate, which I did immediately upon leaving. Over the next few weeks, Toyota brand engagement called me and the service manager at the dealership multiple times to gather more information, & made attempts to try to get me to drop my case/concern. I persisted & my case was escalated resulting in the dealership service manager Rob calling me directly. Rob asked me to come in again, which I agreed to. When I came in again we sat in my car and I replicated the interior fan noise for him. He claimed that he could not hear anything, despite many of my friends & family recently commenting on it. I even have video proof of the noise. We sat in a like model vehicle & repeated the same steps & it didn’t make any abnormal noises. When I insisted to Rob that it sounded different than my vehicle just minutes earlier, he became a bit hostile & would not even consider the fact that just because HE couldn’t hear it, that maybe others could. He just kept repeating “I can’t hear it.” When I asked if there was someone else who could listen to it he said no. I realized that he was unwilling to help me, so I asked what we could do about the headlight issue, since both times I was there it was daylight & impossible to realistically compare beyond them being on. He asked me to come back later that day to drive the similar vehicle at night & I agreed. He canceled, rescheduled, & then cancelled again, never returning my call after that. It is clear that this dealership isn’t taking me or my concerns seriously possibly due to my age & has no desire to help me seek any type of resolution without me involving others.