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Business Profile

Computer Software Developers

Digiarty Software, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased software from this company on 7/13/2022 which is supposed to convert DVD's, download videos and record online content. It functioned only partially, converting some DVD's not all. It does not download content as advertised. I was only able to successfully download ONE streaming video in three days. Could not record ANYTHING AT ALL. They do not have the ability to resolve my issues-their help is limited to emails, which takes them a whole day to respond to. They must be based overseas. No chat support, no phone support, no online remote support. Emails alone will not resolve this issue satisfactorily. The cropping mechanism which is supposed to resize online content for recording does not work at all. I contacted the business and they offered no remorse, no apologies and no explanation as to why the software does not do what they advertise. Instead they tell me to "make a recording, take screenshots". The tone I got from them was that they know and are fully aware that the software does not work. They didn't seem at all surprised to hear that it does not work. I have been conned and defrauded out of my hard earned money, and I want it back..

  • Initial Complaint

    Date:06/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a video to photo converting tool, which cam with a 30 day money back guarantee on Sat, Jun 11, 2022 at 8:40 PM. Upon using the product, the images came out blurry, regardless of the various settings I used. Immediately, at 2022-06-12 09:18 PM, I wrote back to explain what was happening and I requested a refund based upon the following 30 day money back guarantee that was posted on their website: "Digiarty Software, Inc. provides refunds within 30 days of product purchase. We'll hold the 30-day money back guarantee if our products cannot normally work with error or bug and we cannot solve it within an acceptable period of time or provide a temporary solution. Sometimes the software doesn't work well due to improper operations. We strongly suggest you contact our support team for help first with detailed problem description. One business day reply is guaranteed." As it mentions above, they will honor this refund policy IF THEY CANNOT SOLVE IT WITHIN AN ACCEPTABLE PERIOD OF TIME OR PROVIDE A TEMPORARY SOLUTION...ONE BUSINESS DAY REPLY. I did not hear back from them until Sun, Jun 12, 2022, 3:23 AM, and at that time, Adam wrote requesting to know more details and wanted me to submit screenshots to troubleshoot the problem. I had already uninstalled the program from my computer because it did not work the way I needed it to and failed to meet my deadline. As a consumer, they need to honor what they have in writing because I had a deadline to meet, which was why I purchased this instead of used a free program to ENSURE I had everything I needed to meet my expectation. Unfortunately, this company does not provide 24-7 support. 1) I could not waste more project time reinstalling the product just to capture and send screenshots because I needed my project completed that same day. I also had already found that the previous tool I was using by ***********, resulted in a quality that far exceeded this tool. I opted to continue using it in order to meet my needs.

  • Initial Complaint

    Date:06/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Their software does not work as advertised. At all. I purchased the WinX software at 1:29 pm on May 23rd and quickly discovered that it did not function. I emailed support at 1:46 pm on May 23rd and asked for a refund. (They have a 30-Day Refund policy on their site.) Since then, I've been in an endless loop of customer service asking me to download the program I already have and asking me the same questions over and over.

Digiarty Software, Inc. is NOT a BBB Accredited Business.

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