Reviews

This profile includes reviews for Toll Brothers, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Toll Brothers, Incorporated

  1140 Virginia Dr Ft Washington, PA 19034-3204

  
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  Toll Brothers, Inc.

  7164 Columbia Gateway Dr Ste 230 Columbia, MD 21046-2983

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  Toll Brothers, Incorporated

  3 Longacre Ct Hockessin, DE 19707-2069

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  Toll Brothers, Incorporated

  134 Flanders Rd # 275 Westborough, MA 01581-1090

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  Toll Brothers

  18 Lighthouse Point Cir Ponte Vedra, FL 32081-4302

Review Details

• Review fromBiemnet T

  Date: 09/20/2025

  1 star
  I lived in the 22 banner lane apartment complex for 1 year, I moved out May 31st and when I say its been such a hassle trying to collect my security deposit. Its been over 4 months and they are playing games. I hope my issue gets resolved

• Review fromSheethal K

  Date: 09/19/2025

  1 star
  I have a very bad experience with toll brothers at Light farms community,Prosper *********************** warranty department .I have a back door sliding patio door for which I have paid around 20k upgrade.Whenever there is a wind the complete door was shaking and we are literally scared and I have little kids at home who literally cry with the way the door shakes.The toll brothers customer service department did reject my request to inspect the door under my 11 month warranty period and mentioned that its act of nature .I am really upset with the way they are dealing the request and finding a way to reject your concerns without inspecting it. I never experienced such customer experience with any other builder I have worked with.

• Review fromvinay k

  Date: 09/12/2025

  1 star
  We entered into a contract with Toll Brothers in December 2024 to purchase a home in the Southbrooke subdivision (Atlanta metro). Since then, we have experienced multiple issues involving misleading sales practices, undisclosed financial penalties, and construction quality concerns.
  Undisclosed 5% Penalty Clause:
  At contract signing, we were told only about a 5% earnest money requirement. The sales agent never disclosed that an additional 5% cancellation penalty was embedded in the contract. This was disguised under “earnest money,” making it difficult for buyers to recognize. When Toll Brothers later dropped base home prices by over $100,000 citing “market conditions” (something no other local builders did), many homeowners were immediately underwater. When buyers raised concerns or considered cancellation, the sales team threatened to enforce the undisclosed 5% penalty.
  Targeting of Vulnerable Buyers:
  Most buyers in this subdivision are immigrants with limited familiarity with U.S. housing contracts. This lack of knowledge appears to have been exploited by sales staff who failed to clearly explain critical financial obligations.
  Construction Defects and Documentation Issues:
  Our home has had multiple construction defects since the start of building. When we requested proof of remediation for a mold issue, the construction team provided altered/falsified documents. Many issues remain unresolved, raising concerns about safety and transparency.
  Pattern Beyond Southbrooke:
  Based on numerous social media posts, these practices are not unique to this subdivision. Similar complaints from Toll Brothers buyers nationwide suggest a broader pattern of misrepresentation, particularly in communities with many immigrant families.
  We have compiled extensive documentation, including contracts, emails, photos, and evidence of falsified information. We are filing this complaint to request accountability and to prevent other families from facing the same unfair treatment.

  Toll Brothers, Incorporated

  Date: 09/25/2025

  Thank you for sharing your experience with Toll Brothers. We are sorry to hear of your concerns regarding the home purchase process. Please be assured that our local team is working diligently to investigate and address the issues youve raised. They remain committed to completing your home and look forward to a successful closing in October.

• Review fromShon J

  Date: 08/11/2025

  1 star
  This has been the worst purchase experience of my life! I have bought many brand new homes in the valley for over 25 years and my latest experience with Toll Brothers has by far been the absolute worst! Whatever you do please dont purchase a home with this builder unless you want consistent headaches and stress! Purchasing a home is suppose to be a great experience and something to be proud of but I would rather be a renter instead of own a home with Toll Brothers! Im very disappointed, depressed, and sad about this purchase with Toll Brothers! One of the biggest mistakes of my life!

  Toll Brothers, Incorporated

  Date: 09/23/2025

  Thank you for taking the time to share your experience. We are sorry to hear that your homebuying journey has not met your expectations. We assure you that customer satisfaction is a top priority for Toll Brothers. Our team has been actively engaged in supporting you through the warranty and service process. While we acknowledge that there have been moments of frustration during your experience, we want to assure you that our team has consistently approached each interaction with professionalism and a genuine desire to help. We will continue working toward a positive resolution and encourage open communication as we complete the outstanding items in your home.

• Review fromPatricia K

  Date: 07/22/2025

  2 stars
  Frustrating Experience with Toll Brothers ************** and Warranty Avoidance My husband and I bought a house from Toll Brothers almost a year ago, and the experience has been frustrating from the start. Many of the issues we've found should clearly be covered under the builders warranty, but their response is almost always, "Thats outside of our scope," followed by a list of excuses. The biggest issueand it's not just ours, several neighbors have the same complaintis that the ** system is poorly designed, especially for the main bedroom, walk-in closet, and bathroom. While the living room and kids rooms maintain a consistent temperature, our bedroom is consistently 3 to 4 degrees hotter. To make the bedroom comfortable, wed have to lower the thermostat for the whole house, making the other areas too cold. And there is only one thermostat downstairs controlling everything. Theres barely any airflow into the closet and bathroom. This has led to serious humidity problems, with paint already peeling from the walls. When we brought this up, the construction manager simply called it an "aesthetic issue"completely ignoring the root cause.

  Toll Brothers, Incorporated

  Date: 08/25/2025

  Thank you for sharing your review of Toll Brothers. We are sorry to hear of your issues with your AC system. The ************* Team confirmed that your AC system was inspected after receiving your warranty tickets. Your AC system is functioning properly, and your ************* Representative shared some potential reasons for the temperature differences. Please contact your ************* Team with any other concerns.

• Review fromRobert B

  Date: 07/07/2025

  1 star
  This complaint is about a Whirlpool side by side refrigerator purchased through Toll Brothers builder aa i took possession on June 6 2025. This refrigerator is defective as there is an annoying buzzing sound. ************* ********* Team states it's a warranty issue. I am arguing their judgment as it's a brand new appliance that is defective and should have never passed quality control and placed in service. This appliance was bought through Toll Brothers sources, it was installed by Toll brothers sources and Toll Brothers refuses to replace it. I went through the warranty process as i didn't have a choice, 3 visits so far from techs Whirlpool scheduled to service with an evaporator that was changed as that could have been the cause, and it was not. I am writing this at 4:00 am in the morning as this annoying buzzing sound keeps me awake. Toll Brothers is one of the worst builder, a billion dollar business that doesn't care about you once they get your money at closing. Do not purchase a home from Toll Brothers, esp In ************ as they treat you very poorly due to their negligence in supplying and installing a defective appliance that should have never passed inspection. I will argue and fight this case to the end and i am not pleased with giving bad reviews but this is so annoying that i have to address this issue so others may take caution when purchasing a new home and purchasing Whirlpool appliances. Stay away from Toll Brothers and stay away from *********. Look at Toll Brothers reviews, look at their complaints, most reviews are 1 star which i should have walked away from but took that chance and i actually like my home, but do regret this purchase as other minor issue are pending as well. Buyer beware, do your homework and do it carefully.

  Toll Brothers, Incorporated

  Date: 07/14/2025

  Thank you for sharing your review of Toll Brothers. We are sorry to hear of your issues with your refrigerator. The local Assistant Construction Manager confirmed that ********* is responsible for warranty requests for refrigerators. Whirlpool will work with you to investigate the issue and determine the next steps.

• Review fromDominick N

  Date: 06/30/2025

  1 star
  What a miserable expierience....hiccups throughout the building process. all the quirks come out post move in but then the critical issues:-plumbing was a mess, leaks from every bathroom and the kitchen some re-leaking and requireing multiple visits -hvac is a disaster, support is worse. 6 months no heat (all winter) multiple stints without AC, multiple units replaced (on my 4th unit and 10th visit! + missed appointments)

  Toll Brothers, Incorporated

  Date: 07/09/2025

  Thank you for sharing your review of Toll Brothers. Were sorry to hear about the issues youve experienced during the building process and the challenges that followed.We understand there is still an open item related to a defective air conditioning unit on your loft level. Toll Brothers is actively working with the manufacturer to reach a permanent resolution. All other submitted service items have been addressed, and there are no outstanding issues aside from the ** unit.We apologize for the delay and any inconvenience this may be causing. As a temporary solution, the ************* Director has offered a window unit. If you would like to proceed with this option, please reach out to your ************* Team directly.

• Review fromSanthosh R

  Date: 06/24/2025

  1 star
  Im writing to express serious concerns about our experience with Toll Brothers during the closing process, specifically regarding the flooring selection. This has been one of the most frustrating parts of the entire home-buying journey.We selected our flooring through the design center after reviewing the actual sample in person. However, the flooring that has been installed is a completely different color and does not match the sample we chose. When we raised this issue, we were told it aligns with the design paperwork, but what we see in the home is visibly different from what was presented to ***** make matters worse, when we asked to compare the current flooring to the original sample, we were told that Toll Brothers is no longer under contract with the design center and the sample is no longer available. This response is unacceptable, especially given that we spent over $20,000 on the flooring based on what was shown to us in person.We trusted the process and made selections in good faith.

• Review fromNaga suresh G

  Date: 06/11/2025

  1 star
  We bought a home from Toll Brothers less than 6 years back. Last month we suddenly lost power in the house and centerpoint energy confirmed that this is due to a faulty underground electrical cable connecting transformer and meter can.Electrician was able to pull out the aluminum cable from the conduit and confirmed that a defective cable with a hole was installed during construction which caused the aluminum to deteriorate over time.When I reached out to Toll Brothers Customer warranty department they declined to do anything about it.I can't imagine a reputed builder not taking responsibility for poor quality of material used in the construction.

• Review fromAdam Y

  Date: 05/31/2025

  1 star
  EXTREMELY POOR WORKMANSHIP, BEWARE!Toll Brothers is marketed as being America's Luxury Home Builder, which epitomizes the spirit of experience. However, the (actual) work being performed, is POLARIZINGLY opposite than what the Toll Brothers marketing videos, and their sales consultant advertise.They have poor processes, which lead to EXTREMELY POOR WORKMANSHIP on what is supposed to be a $1,000,000+ home!Our comprehensive home inspection, evidenced a home fraught with poor workmanship, and a lack of supervision.The home was so badly built that it legitimately raises concerns regarding the constriction crews foundational knowledge, and whether they have the necessary education and certifications to build a home within our local building codes and regulations; as that is crucial for safe and compliant construction.Ultimately, the pictures provided from our homes inspection, displayed a polar opposite product than what the Toll Brothers marketing videos, and sales consultant advertise. In good faith, we CAN NOT recommend buying a Toll Brothers home.

  Toll Brothers, Incorporated

  Date: 06/05/2025

  We thank you for sharing your experience with Toll Brothers. We are sorry to hear of your concerns with construction quality. Customer satisfaction is a top priority for Toll Brothers. Our local Division Vice President contacted you to determine a resolution that has been completed.

  Adam Y

  Date: 06/07/2025

  The statement provided by Toll Brothers is categorically, false. The local Division Vice President (did not) resolve the matter, not least in a matter thats positive for us. After waiting 9 months for our home to be constructed, the Division Vice President terminated our contract, upon being made aware of his construction crews gross poor workmanship, and his construction managers failure to supervise. Prospective customers, ******. Take your hard earned money and time, somewhere else.