Business Profile

Bank

Ally Bank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 10 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Ally Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

528 total complaints in the last 3 years.
160 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Plus Finance credit card through Ally bank will not let me pay my bill through my bank. They attempted to take my monthly payment out of my bank account which was blocked due to fraud. After several attempts. They locked me out of ever using that account again I have since canceled the credit card, but need to pay the balance, and they will not accept my payment through my bank. I am unable to pay it Because they will not accept it through my bank. They are continuing to charge this account a late fee and my hands are tied. I do not have the money to open up another account at a different bank to pay them back their $600 they must accept my payment from the *************** otherwise they will not see a dime from me. I need help.
Business Response
Date: 03/20/2024
We are in receipt of your correspondence dated March 20, 2024, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at **************.
Customer Answer
Date: 03/22/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21458199

I am rejecting this response because: The business has done nothing!! No response to my complaint. Nothing has been resolved.

Regards,

*****************************************

Business Response
Date: 03/25/2024
We are in receipt of your correspondence dated March 25, 2024, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at **************.
Customer Answer
Date: 03/25/2024
Plus Finance has not reached out to me as stated in their response. I just got off the phone with their supervisor after receiving an email from them to call them after 45 minutes on hold I was told once again they cannot accept my payment from a bank account that they tried several attempts to withdraw money from and were denied. When I asked them for the account number they used she gave me an incorrect account number. All this time that was the issue. Instead of her just correcting it, she insisted I had given them that wrong number and they werent correcting the number . So he we are at a dead end! I need help.
Customer Answer
Date: 03/30/2024
I still have yet to hear anything from the company no emails no calls. But they are charging me late fees as we speak and its damaging my credit. I need help this company is refusing to take my payment.
Customer Answer
Date: 04/01/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21458199

I am rejecting this response because:

I still have yet to hear anything from the company no emails no calls. But they are charging me late fees as we speak and its damaging my credit. I need help this company is refusing to take my payment.

Regards,

*****************************************
Initial Complaint
Date:03/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/15/24 I was the victim of a phishing attempt in which the perpetrators texted me about suspected fraudulent activity related to my Ally bank account. I responded "N" to the text to indicate I didn't authorize these charges, then they replied that someone from **** would call me. That person was calling from what looked like the Ally customer service number, but now I believe they masked the caller ID number. The person I spoke to seemed legit but was not; they texted me a code, had me read it back, then after I got off the phone, they proceeded to hack into my bank account and try to transfer funds. I immediately changed my password and called Ally.I tried to call the Ally Fraud line but only got through to the main customer service number after a long time on hold. That person restricted my account and passed me to Fraud eventually, who helped me change my username and password and security questions, then told me the Account Takeover (***) department would call me on Monday to generate new secure account numbers and transfer my money over to them and close the old accounts. There was nothing they could do sooner. So I was out of funds all weekend and had to resort to using credit cards for groceries. Today is Monday 3/18/24 and they still haven't called me back. I called them and the **************** said that "thousands of people" are having this happen to them, so the *** department is overwhelmed, and I "just needed to wait ***** business hours." They said I should call back tomorrow if I don't hear back by today. They gave me the direct line to *** since I really can't wait, my life is on hold with no access to my money, but I was on hold for 1-3 hours each time I tried to call. I also emailed them at the address they provided on the *** recorded line. I have no idea if and when they'll call, in the meantime, they have all of my money and there is no recourse. I need them to contact me and fix my accounts now!
Business Response
Date: 03/29/2024
We are in receipt of your correspondence file #******** dated March 18, 2024, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. On March 29, 2024, a detailed response has been sent to the above referenced individual. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at Executive Customer Relations, ************** and select option 1, Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time.
Initial Complaint
Date:03/08/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was mislead about early direct deposit. Then the locked my Zelle account and would not issue me a debit card until my first direct deposit came. I have checks that I checked to be mailed along with my debit card and I cant access any of my money. They folks are rude and do nothing to help. This isnt a bank its a scam they lie about everything and the. Hold your money with no way to get ***.
Business Response
Date: 03/21/2024
We are in receipt of your correspondence file #******** dated March 8, 2024, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. On March 21, 2024, a detailed response has been sent to the above referenced individual. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at Executive Customer Relations, ************** and select option 1, Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time.
Initial Complaint
Date:03/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I've been Ally's customer basically since the beginning of Ally's establishment. Through many successes and failures, i remained a loyal customer. Since Ally introduced the up to $100 fee free overdraft feature, I've used it many times and always paid back. I think i proved my loyalty and reliability many times at this point. Currently, 3 of my checking accounts are overdrawn. However, this time I'm having financial struggles due to temporary loss of income, so i need more time to resolve this. I don't want any of my accounts to be closed. I'm worried about all 3 of my accounts, but especially the one ending in 9077 since its said it will be closed soon. Its simply impossible at this time for me to pay it right now. All i need is the pay back times to be extended. I've been with ally for years and i would like some loyalty and faith in me in return. I appreciate your understanding and an effort to help in advance. Look forward to a positive resolution. Genuinely, *********************** P. S. The account is under the same email and billing address i filed this bbb complaint. Thanks.
Business Response
Date: 03/20/2024
We are in receipt of your correspondence file # ******** dated March 8, 2024, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. On March 20, 2024, a detailed response has been sent to the above referenced individual. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at Executive Customer Relations, ************** and select option 1, Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time.
Initial Complaint
Date:03/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a customer of Ally Bank, and referred my father,***********************, to open an account with them also. When Ally opened up his account in May 2023, I was incorrectly listed as the Primary account holder even though the application was submitted by *********************** as the primary name and me as the secondary. Ally Bank was instructed via phone that he is the primary account holder during the initial setup. The mixup was not evident until Ally Bank issued 1099 forms for 2023 in early February 2024. Once received, I immediately emailed, called, and online chatted in an effort to have the account corrected and amended 1099 forms issued. I was told that these could be reissued if due to their error. I received notice today, 3/7/24, that they would not be issuing amended 1099 forms. I feel like I have been continually strung along with no real answers until today, and only because I keep pressing the issue. I feel they should take responsibility for the mixup and fix the tax implications of wrong 1099 forms by issuing each of us amended 1099 forms.
Business Response
Date: 03/20/2024
We are in receipt of your correspondence file #******** dated March 8, 2024, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. On March 20, 2024, a detailed response has been sent to the above referenced individual. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at Executive Customer Relations, ************** and select option 1, Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time.
Customer Answer
Date: 03/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. While the matter is not yet complete, Ally Bank has advised they are taking steps to resolve this matter. Thank you for your assistance, it is very much appreciated.

Regards,

*************************
Initial Complaint
Date:02/21/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In January 2024, I had made a $350 payment and it was returned as I accidentally made it with the wrong debit card. I immediately corrected the mistake and made the $350 payment with the correct card and it posted. On 2/16, I made a large payment of $1000 that has cleared my bank account but **** failed to post the payment to my account. Upon speaking with a supervisor who continually interrupted me, they held firm that the returned payment had reset my payment history and I had to build a positive payment history again. Due to this, they will hold my payments up to a week before crediting my account. They offered no resolution despite me being a faithful customer and never missing payments. The money is being held from 2/16-2/23 and I dont want any negative payment history showing on my credit report from an obvious clerical error.
Business Response
Date: 02/23/2024
We are in receipt of your correspondence dated February 23, 2024, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at **************.
Initial Complaint
Date:02/20/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ally Banking services on 1/8/14, accepted over ***** dollars in a wire transfer from me, with the stated promise that they would send me the title to my vehicle. Over a month and a half later, I have still not received the title, and when I called to ask then that single question, I was put on hold for 30 minutes before being transferred to two different departments before being told to hang up and call an extension. This extension led to to an automated voice message saying the office was closed for a meeting. The call made me late for work, and I will not be calling them ever again.
Business Response
Date: 02/23/2024
We are in receipt of your correspondence dated February 23, 2024,regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at ************.
Initial Complaint
Date:02/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an Ally Bank account ending in 7749 on 01/31/2024, I edeposited my state tax refund after it was offset, with the remaining issued to me on a paper check on 02/02/2024. The amount of the check I received and deposited was $1898.27. I have the original document and check. The check was approved and would be available on 02/08/2024. I opened a savings account and scheduled a deposit of $100 to be transfered on 02/09/2024. I had rent due on 02/01/2024 but I still hadn't received my debt card. So tried to transfer $300 into ,(WITH PERMISSION), someone else's cash app/****** account ending in 2957, so I could get my rent paid, this was on 02/08. The transfer wouldn't be available until 02/12. I also had the phone bill, I share with someone due too. I tried too zelle the person I have service from $1 which was a mistake because it was supposed to be $100. I then got an email stating to call because there was an issue with my zelle payment. I called and was transfered to whatever fraud department where I talked to someone and they said they needed to verify my identity and I don't know what happened but when the lady asked my the first question which was what Glendale address I used to reside at which the answer was **************************************. As I was trying to answer the lady acted like she couldn't hear me and hung up, either the phone cut out or I maybe pressed mute by accident I really don't know what happened. After she hung up I thought that was rude and weird so I called right back, the next lady was worse as far as help and she was more rude and very poor customer service with the fraud department. I was told that my account was going to be blocked and that I wasn't going to be able to log in or have access to my money, and someone would contact me, I've called a number of times and am told the same thing, which is not acceptable because nothing fraudulent is taking place. I've asked to talk to supervisor and was told there isn't one. This needs fixed.
Business Response
Date: 03/01/2024
We are in receipt of your correspondence file #******** dated February 20, 2024, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. On March 1, 2024, a detailed response has been sent to the above referenced individual. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at Executive Customer Relations, ************** and select option 1, Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time.
Customer Answer
Date: 03/04/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21309983

I am rejecting this response because:
Nothing has changed, I've called all their numbers and passed all there verification questions still no explanation that is satisfactory

Regards,

*******************************

Business Response
Date: 03/19/2024
We are in receipt of your correspondence file #******** dated March 11, 2024, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. On March 19, 2024, a detailed response has been sent to the above referenced individual. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at Executive Customer Relations, ************** and select option 1, Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time.
Customer Answer
Date: 03/25/2024
I would like to add that the reason the phone went silent as I was trying to answer the verification questions is because when I switched to hold my phone with my cheek the voicemail button was touched and it switched my call over, and when I as able to switch back the lady had hung up on me...the answer to there question of what Glendale address I used to live at issue *************************************************************. I will provide a screen shot of the call record from my phone. I also sent in a change of address form and would like to add someone as a joint owner for my account. I no longer reciev mail at ***************. I will attach the forms to this message. This matter is still not resolved and I would like to have access to my account and money. The messages they have sent to me are not any kind of resolution or steps I need to take to get this matter closed. Its really becoming a very negative experience.
Customer Answer
Date: 03/25/2024
I would like to add that the reason the phone went silent as I was trying to answer the verification questions is because when I switched to hold my phone with my cheek the voicemail button was touched and it switched my call over, and when I as able to switch back the lady had hung up on me...the answer to there question of what Glendale address I used to live at issue *************************************************************. I will provide a screen shot of the call record from my phone. I also sent in a change of address form and would like to add someone as a joint owner for my account. I no longer reciev mail at ***************. I will attach the forms to this message. This matter is still not resolved and I would like to have access to my account and money. The messages they have sent to me are not any kind of resolution or steps I need to take to get this matter closed. Its really becoming a very negative experience.
Business Response
Date: 03/29/2024
We are in receipt of your correspondence file #******** dated March 21, 2024, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. On March 29, 2024, a detailed response has been sent to the above referenced individual. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at Executive Customer Relations, ************** and select option 1, Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time.
Customer Answer
Date: 04/01/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21309983

I am rejecting this response because:
I got no resolution and I wasn't told what the steps are that i needed to take to resolve this matter. Worst experience with a bank ever.

Regards,

*******************************

Business Response
Date: 04/16/2024
We are in receipt of your correspondence file #******** dated April 10, 2024, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. On April 16, 2024, a detailed response has been sent to the above referenced individual. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at Executive Customer Relations, ************** and select option 1, Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time.

Customer Answer
Date: 04/18/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21309983

I am rejecting this response because:
I have not been given any instructions or a transparency of steps I need to take in order to resolve this issue.

Regards,

*******************************

Business Response
Date: 05/03/2024
We are in receipt of your correspondence case #******** dated April 24, 2024, regarding the above referenced individual and/or account. We have appropriately and completely responded to the concerns and have closed our file on the matter. If we can be of further assistance, please contact us at Executive Customer Relations, ************** and select option 1, Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time.
Customer Answer
Date: 05/06/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21309983

I am rejecting this response because: nothing has been done on their end to resolve this matter

Regards,

*******************************

Business Response
Date: 05/20/2024
Dear *****************************:

We are in receipt of your correspondence dated May 10, 2024, related to case number ******** regarding ******************************* concern.

Between February 20 and April 24, 2024, we received five communications from ******************************* through the Better Business Bureau. We responded to ******************** in our letters dated March 1, 19, and 29 and April 16, 2024; copies are attached for your reference. Additionally, we have advised ******************** to reach out to our Fraud Prevention Team to resolve our concerns and for more information regarding the release of the funds. While we empathize with ******************** concern, he has not contacted our Fraud Prevention Team since March 1, 2024.

As previously stated, we have completely and appropriately responded to his concerns and have closed our file on the matter. We request that this case be closed as answered.
Customer Answer
Date: 05/20/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21309983

I am rejecting this response because:
I have called them and have told they keep telling me someone will contact me, and the last one I talked to said that a check would be sent in the mail. With nothing as of may 20 2024 has came in. Calling these people just leaves me more angry and stressed out. There customer service is terrible. They can just have the money it's honestly not worth even trying to reclaim my funds. I believe this bank is a joke and shouldn't be in buisness as an online bank, especially since in order to verify you have to call them, no email address or any kind of online support. Worst decision ever on my part.

Regards,

*******************************

Customer Answer
Date: 06/02/2024
No body has still called me about this issue from the bank, and if they have called they have left no message or contact information, I have been hung up on twice by them and I don't understand how a selfie with me holding my ID isn't good enough for verification along with the effort I have put into trying to contact them, the times I've called on the phone nothing got resolved, and they won't transfer me to anybody that can help, I'm told just to wait and an investigator will contact me. Terrible experience and the most unsatisfactory customer service I have ever experienced. I regret ever going with this bank. For an online bank I don't understand why you can't find a legitimate resolution email to make contact with them. I believe they stole my money and might have consider escalating thus matter. I am not happy with the service or amount of time this is taking. I understand there concern but unless something is wrong with the check I would still like to know what I can do to resolve this. Or what the actual issue even really is. Transparency would be nice from the bank. Not just a highlight of what I already know happened and a generic explanation with no solution or contact information to someone that can help.
Business Response
Date: 06/14/2024
We are in receipt of your correspondence case #******** dated June 5, 2024, regarding the above referenced individual and/or account. We have appropriately and completely responded to the concerns and have closed our file on the matter. If we can be of further assistance, please contact us at Executive Customer Relations, ************** and select option 1, Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time.

Customer Answer
Date: 06/17/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21309983

I am rejecting this response because:
Nothing has happened as far as being given the contact information to someone in charge that can make decisions without having to do any run around. I dont want to talk to fraud department because nothing fraudulent took place.

Regards,

*******************************
Initial Complaint
Date:02/12/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a promotion offer in mid to end of 2023 that if I opened an Ally credit card and spent $500 by the end of the year then I would receive $300 back in January 2024. Well its mid February now and still havent seen the money. Ive called 6 times of which I was told multiple times to call back on another date if I still hadnt received the money. Today Ive called 3 times to speak to a supervisor because the first time I got transferred and it was dead silent with nobody on the other end, the second time I was on the phone for ******************************************************************************************************************** as I was still talking, and finally the last call I was able to get through to a supervisor who was much more helpful and apologetic but again was just told to call back at the end of the week if I dont receive or hear anything. I just want my money back. I feel like it was a scam and they were never going to actually give the money back while also making it difficult to even try to get my money sitting on the phone for hours. And I guess its no surprise with how many terrible reviews and complaints they have. Never had an issue with Ally before until now. Terrible customer service. And they lie to their customers with fake promotions clearly since theyve yet to follow through with their end of the promotion. So I guess Ill wait and see what happens?
Business Response
Date: 02/14/2024
We are in receipt of your correspondence dated February 13, 2024, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at **************.
Customer Answer
Date: 02/16/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21281551

I am rejecting this response because:
Still not a resolution. Ive been waiting since mid January for my money back. Its pretty ridiculous how long this is taking the company to handle the issue when you I have received many promotions for money back. If its such a regular occurrence to offer money back then why is this so difficult and taking so long. I need a better response that actually has a resolution.

Regards,

*********************

Business Response
Date: 02/23/2024
We are in receipt of your correspondence dated February 23, 2024, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at **************.
Customer Answer
Date: 02/27/2024
Received the reimbursement from the promotion finally in my account after all my phone calls and complaint on BBB.
Customer Answer
Date: 03/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
Date:02/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a Ally Bank checking account on January 18, 2024. At the time I had $100 deposited into the account. On February ******** I zelle'd my wife $40 to have some money because at time they hadn't sent my debit card for Ally checking account. The next day **** put a hold on my account to verify if I had authorized the money to be sent to my wife *******************************. I've called in multiple occasions and verified my identity through questions and sent Identification ID to accounts department email. The representatives continually hang up on me after verification of my identity and never call back when told they will. I want access to my account and funds immediately and feel as if Ally Bank is lying and withholding my finances illegally by means of their own made up discrepancy. If they refuse to accept my proof of identity they should be required to close my account and send me a check of remaining balance in my checking account so I can do my business else where. ASAP
Business Response
Date: 02/23/2024
We are in receipt of your correspondence file #******** dated February 12, 2024, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. On February 23, 2024, a detailed response has been sent to the above referenced individual. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at Executive Customer Relations, ************** and select option 1, Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Ally Bank is NOT a BBB Accredited Business.