Business ProfileforTemptations

Customer service is rude and condescending. One of our Temp-Tations plates broke while washing. (normal wear and tear). Since it was within the 3-year warranty, we contacted the company to replace the plate. They refused, claiming that they will only replace a plate if they have a plate to replace it with. They did not have our color and style. They offered a different color, which is not acceptable, nor does it comply with their so-called warranty, which states that Temp-Tations has "the option to repair or replace [the] product at no charge." A replacement plate is available through another company, but they will not purchase it or reimburse us for the purchase. Temp-tations also refuses to accept that we are making a warranty claim within the warranty period. They maintain that a claim is not effective until they choose to honor it. So, if the three-year period expires, they will no longer honor their warranty, even though the defect was discovered and reported within three years of purchase. This makes their so-called warranty an unconscionable contract, because they are choosing when and how it can be performed. This is a violation of state and federal consumer protection laws, and they should be penalized. Furthermore, their customer service people (including supervisors) are extremely rude and unwilling to help.