Business ProfileforBeautiful Smiles Children's Dental Health

My wife and I are going through a divorce. She received a letter stating our children will no longer be seen due to an outstanding debt we were not aware of. I immediately called the office, spoke to Linda and offered payment in full. She said I had to pay the collection agency, which I did immediately ($700+). After settling up this debt, I had asked to schedule the children and they refused. She said Kris, their office manager, will call me back. I explained the misunderstanding to Kris, immediately settled up the debt, and said I did not receive any of the notices or calls she claimed I did. She stated that she worked with me for months about this debt, yet this was the first time we spoke and they did not have my correct address nor number on file. I made several offers to continue working in good faith because my children love it there so much. I offered to pay in cash, offered to pay up front, offered anything to continue their services and she still turned my children away. Not only did she refuse to work with me, but then further added the insult of hanging up on me. I can not understand why I would be treated this way, when I was not acting in bad faith or ducking out on the debt. While having an office policy makes sense for MOST circumstances, there will be some circumstances that could use a little compassion and heart, especially when someone is willing to go above and beyond to correct it. Punishing my children for them not having my correct address or phone number isn't right. I would hope they would reconsider seeing my children again. It's because of them that I would endure this humiliation of being hung up on and talked down to and frankly be treated like a deadbeat. If they are truly as compassionate as their commercials, ads, website, say they are, I nor my children would be treated this way. They will likely reply with the number of invoices or calls that were sent, however, I did not receive any of them. Had I known, I would have pd up front.