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Business Profile

Housewares

Kitch'n

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Housewares.

Complaints

This profile includes complaints for Kitch'n's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kitch'n has 2 locations, listed below.

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    • Kitch'n

      2430 Butler St Ste 103 Easton, PA 18042-5303

    • Kitch'n

      PO Box 584 Tatamy, PA 18085-0584

    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed my order on Oct 20 2024. I've called the business now four times without anyone calling me back even though recording says someone will return your call within 24 hrs. I want to cancel my order and never order from this non existent company

    • Initial Complaint

      Date:11/14/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October ************************************************************** an update on my order saying waiting for order to be filled. I have tried calling them with no luck and they don't return my calls at this point I would like my money back

    • Initial Complaint

      Date:11/13/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered on 8/27/24, for 10 bottles (total $49.00). I sent several emails regarding status. I got email reading status change on 9/10. They sent a Thanks for your order email with charges of $415.00. I replied with why cost change, never heard from them. I called twice asking for call back, never heard from them. Received order on 9/26/24 with package all bubble wrapped and wet. Note from PA post office of their apologies for the broken bottles. I sent email asking for a return label and 10 new bottles or my $49.00 returned. Still have not heard from them and my money has not been returned. I want my $ returned.

    • Initial Complaint

      Date:11/11/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/29/24 I placed an order with Kitch'n and my credit card was charged. I have not received my order and have attempted to reach Kitch'n to get updates via website messages, emails and phone calls. I then decided to research their reviews on line and it appears the website is a scam as several people referenced my exact same situation with no resolution from Kitch'n. I have requested a full refund to my credit card via email but have not received an acknowledgement of that request.

    • Initial Complaint

      Date:10/31/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchases cider From Kitchn and received totally different products. I have called and emailed for four weeks now to no avail. I want my money back!

    • Initial Complaint

      Date:10/29/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 18 bottles of ***** Tea from the business KITCH'N. Order no. ******. Date of order: 10/5/24.On 10/21/24 I received a heavily damaged and leaking package at the post office. Apparently it had contained 9 bottles. 5 were broken. 4 were intact. I filled in a form on the seller's website, explaining the situation On 10/23/24, I received an apology email, stating that the second package of 9 bottles was "on its way," and requesting photos of the damaged package.Later on 10/23/24 I sent the photos.On 10/25/24 I received an email from the seller, stating that the photos had been sent to their claims department, and restating that the second package of 9 bottles was "making its way" to me.Later on 10/25/24 I requested the tracking number of the second package.On 10/26/24 I summarized the situation, reiterated my request for the tracking number of the second package, and reiterated my request for replacement of the broken ******** of today (10/29/24), I have received no reply.

    • Initial Complaint

      Date:10/24/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I place an order on October 2nd and it's now the end of the month and I still don't have an estimated delivery date. **** is still waiting for the product. No communication from the company

    • Initial Complaint

      Date:10/22/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never received the soda. Tracking went from ********* (20 mins from my address to as of today **********). I want a refund. **

    • Initial Complaint

      Date:10/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered on September 11th 2024. Asked for a refund and got no response. Still to this day I have not been able to get a refund or have not received my package.

    • Initial Complaint

      Date:10/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've never received this order .I've contacted them, but they told me, it had shipped. It was ordered on August 24th.

    Kitch'n is NOT a BBB Accredited Business.

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