Reviews

This profile includes reviews for Ascensus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ascensus has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ascensus

  200 Dryden Rd E Dresher, PA 19025-1044

• 

  Ascensus Inc

  404 Camino del Rio S Ste 608 San Diego, CA 92108-3556

• 

  Ascensus Inc

  3131 Camino del Rio N Ste 1040 San Diego, CA 92108-5711

• 

  Future Plan by Ascensus

  2838 Queen City Dr Ste F Charlotte, NC 28208-2738

• 

  Ascensus

  4999 Louise Dr Ste 205 Rossmoyne Corporate Center Mechanicsburg, PA 17055-6907

Review Details

• Review fromLes S

  Date: 05/22/2023

  2 stars
  Not a good company to work with. I left my company, and submitted the rollover form twice including all the information needed for an electronic transfer to my fund manager, but Ascensus decided to mail me a check instead, just so that they could charge $15 for a "check fee" and $45 for "distribution fee". Complete BS. This place is not well run, impossible to reach anyone or get help. I would not recommend doing business with them.

  Ascensus

  Date: 06/07/2023

  I apologize that your experience withdrawing your funds did not meet your expectations and I regret you were unhappy with the fees charged to process your distribution. Ascensus has a contractual agreement with your former employer where all the fees we charge are listed and agreed to. Included are the $45 distribution fee and the $15 check writing fee you mentioned. During your participation in the plan, you were not charged any trustee or custodial fees by Ascensus Trust. Many trust companies charge asset-based fees or deduct fees at least annually. The only fees you were charged by Ascensus Trust were the fees taken at the time of your distribution. Ascensus Trust cannot wire money directly to fund managers, which is why you were issued a check. Even if we had wired the money, you would have still been charged the same fees. Im sorry this wasnt better communicated to you while you were requesting your distribution.

• Review fromMichael M

  Date: 04/21/2023

  1 star
  I strongly urge anyone reading this to not do business with this crooked company at all. If they somehow bought a company you were associated with, leave as soon as possible.
  These people set up a retirement plan for me in late 2022 and yet tried to charge me administration fees going all the way back to January 2021. They obviously did nothing during that. Because the plan didn’t exist, but they sent me to a debt collector within 14 days of me refusing to pay a bill but I did not understand. I ultimately closed the retirement plan just to get away from this crooked rotten company.
  Stay away from this company!

• Review fromK. L.

  Date: 04/10/2023

  1 star
  **************** is terrible. You can't get out of their recorded phone loop. It just asks the same questions over and over. I actually had a guy on the line that was supposedly helping me but when their "survey" call came in it cut me off. I think I'll move my whole account elsewhere.

  Ascensus

  Date: 04/11/2023

  We attempted to locate your account using the details provided but were unsuccessful. We welcome the opportunity to discuss your concerns with you. Please feel free to reach out to our office at your earliest convenience so we may review your concerns in greater detail. Alternatively, please provide additional contact information so we can contact you directly.

  K. L.

  Date: 04/11/2023

  They say they cannot find our account but all the details are printed the same here on the Account statement that they send us!! There is a real problem with their phone system and not being able to reach someone to work with you.

• Review fromJim F

  Date: 03/29/2023

  1 star
  By far the worst 401(k) administrator I was forced to use (not by choice) by an employer.They are charging an arm-and-leg for a simple rollover: "$75 processing fee"If you want the check to be "mailed overnight", it is $30 more.The "overnight" expedite the process is meaningless because their processing time is two-weeks to begin with.Can't do a direct rollover or wire into an account. They must "mail you a check" like it the days before the internet existed.They say it takes two weeks (estimated) to get the check, in the meanwhile they are holding your money and getting interest on it. The fact that you have to do another transfer/deposit of your paper check into the target rollover account means they gain a few more days of interest.Clearly as a fiduciary their interests lie in their own profits They are in a conflict of interest with the depositors they serve.The more they gain, the more you lose.A terrible company. Stay away.

  Ascensus

  Date: 04/03/2023

  We attempted to locate your account using the details provided here but were unsuccessful. We welcome the opportunity to discuss your concerns with you directly. Please feel free to reach out to our office at your earliest convenience so we may review your concerns in greater detail.

• Review fromQuentin M

  Date: 12/19/2022

  1 star
  I became a Future Plans by Ascensus customer when they took over Swerdlin and therefore my employer sponsored 401(k). I left that employer and Future Plans (who has now outsourced admin to someone called "Empower Retirement') made is painfully difficult to rollover my 401k to a different provider. The website doesn't even make an allusion as to how to effect this transaction and getting someone by phone requires a miracle. I finally connected to someone named Carrie Martinez that was able to help me but she seems like a rare instance as I called probably 10 times over 5 months. Part of their business plan is clearly to preserve AUM by making withdrawal administratively difficult. Someone with some regulatory authority needs to do something about them. It felt a lot like I was dealing with thinly-veiled crooks hiding behind poorly-staffed call centers and customer gas lighting as a business model.

• Review fromHarlie S

  Date: 12/07/2022

  1 star
  The absolute worst. Good luck cashing out your 401k ..Everyone in this company acts like they’ve never spoke to you before because they don’t even take action when you want to cash out. Most incredible experience I’ve ever had. Complete INCOMPETENCE.

• Review fromPhung P

  Date: 10/12/2022

  1 star
  I just not beleave the big company like ascensus does not have a better mailing documents. I do have business with them and i would like to send an important doc to me, but the company has only regular mail, does not has express mail or *** or ***** available, also the document processing is very slow. If you have rate 0, the company should get this rate