Reviews

This profile includes reviews for Ascensus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ascensus has 15 locations, listed below.

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  Ascensus

  200 Dryden Rd E Dresher, PA 19025-1044

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  Ascensus

  4999 Louise Dr Ste 205 Rossmoyne Corporate Center Mechanicsburg, PA 17055-6907

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  Ascensus

  4135 N Front St Harrisburg, PA 17110-1616

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  Ascensus Inc

  404 Camino del Rio S Ste 608 San Diego, CA 92108-3556

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  Ascensus Inc

  3131 Camino del Rio N Ste 1040 San Diego, CA 92108-5711

Review Details

• Review fromBehnaz Y

  Date: 10/31/2023

  1 star
  The worst company I’ve dealt with. They keep charging you for work they barely complete and you have to do all the data collection.
  Their data sets are not updated so you have to start from scratch with the census every year. After plan termination in May 2023, due to sale of my business they charged me twice for plan termination and yearly services in full. A bunch of thieves!!!

• Review fromFrank C

  Date: 10/18/2023

  1 star
  The worst customer experience imaginable. 1.5hr hold times to speak with the "Customer Care Team" should be the we dont care team. The supervisor/specialist shutting down my companies account specialist... did not even think that kind of wait was a bad thing.... plus the company drags its feet with endless excuses why they cannot distribute the $ to my employees and terminate the plan.... oh and charge 1800 dollars then cash the check and then say they didnt get it for 2 weeks after it cleared. Poorly run, miserably administered and managed company..... I would NOT sign up for their services..... They bought PAI which was a GREAT company and have ruined the experience. Too bad I cannot give ZERO stars.

• Review fromShandea U

  Date: 10/11/2023

  1 star
  0 stars, but since I must leave one. I am filing a complaint with the REMOVEDagainst this company. They seem to play games with folks hard earned money. Its unfortunate that they haven't already been investigated to the point where an audit was conducted. I'm also looking to start a lawsuit or join one ongoing.

  Ascensus

  Date: 10/17/2023

  I apologize that your experience with Ascensus did not meet your expectations, I have forwarded your concerns to the our participant service team and asked that they reach out to you to discuss your specific situation.

• Review fromJonathan J

  Date: 10/05/2023

  1 star
  Got them all the information needed for filing my Form 5500 eight months ago, and they still haven't done it. These people are terrible. They rarely respond back to email in a timely manner. They do nothing else in a timely manner. I literally don't understand what they believe they do to earn what I am forced to pay them.

• Review fromBrad A

  Date: 10/03/2023

  1 star
  This company is a third party company that has no customer service skills and does not care about humanity. There business ethics out poor and they tell you the same story everytime you call them they leave cases unfinished for months never use future plan cause your future will be a disaster if you use this company.

• Review fromTeri H

  Date: 09/22/2023

  1 star
  Our plan just migrated from REMOVED(which was amazing) to Ascensus. So far, I have not gotten instructions to set the company site up. I have called and was on hold the first time for 1 1/2 hours and the second time for 2 hours. I finally left a message both times days ago with no response. I cannot even add employee deferrals since I cannot get a hold of anyone. I contacted our broker who also was on hold for 2 hours and left a message. They have not been called back either. This is a REMOVEDcontrast to the service we were getting and we expect. I suspect we won't be with them long.

  Ascensus

  Date: 10/17/2023

  Im sorry your initial experience with Ascensus didnt meet your expectations, I had forwarded your concerns to our client service team who have indicated to me that they have reached out to you to address. If you have any additional concerns, please dont hesitate to reach out to your client service team.

• Review fromJuarez G

  Date: 09/20/2023

  1 star
  I am the Plan Administrator for my company. We just got transferred from REMOVEDto Ascensus. REMOVEDis horrible!! I need help with a very important issue and I've now been on hold for 44 minutes and counting. When I called earlier today, I got answered after holding 36minutes. Absolutely unacceptable!

  Ascensus

  Date: 09/21/2023

  Im sorry your initial experience with Ascensus didnt meet your expectations, I have forwarded your concerns to our client service team who will be reaching out to you shortly in fact you may have heard from them already.

• Review fromTim B

  Date: 09/19/2023

  1 star
  Wow, I wish I had researched this ahead of time and made my own choice on a change of record keepers! TERRIBLE experience. My previous REMOVEDwas great. Ascensus is a nightmare. They acquired my previous REMOVEDPAI. They botched the electronic signature forms, sending the same thing multiple times, causing great confusion. Then they required a change in login credentials, which I did, and made the contributions I was unable to make during the transition because the old login no longer worked. Tried logging in a second time later that day, no luck. Tried the forgot password option, message returned you user does not exist. WHAT!? tried calling to get corrected: inappropriate prompts, wrong number called, disconnected on call transfers, etc, at least 7 calls and absolutely no progress!! Stay away, far far away!Will be contacting EBSA and DOL regarding this company's confiscation of our plan!

  Ascensus

  Date: 09/21/2023

  Im sorry your initial experience with Ascensus didnt meet your expectations, I have forwarded your concerns to our client service team who will be reaching out to you shortly, in fact you may have heard from them already.

• Review fromChris G

  Date: 09/09/2023

  1 star
  This is the letter I sent to them:
  
  Hello,
  I have wanted to move my 6 College Choice Accounts from my broker to a direct plan to avid the high fees of investment.  I mailed all 6 of the applications together in one envelope to the address specified by your company.  After a while, I found that only one account had been transferred.  I called to inquire about the others and they told me to " give it time." That was well over a month ago.
  
  I did that. Nothing happened! I called again and was informed to resubmit everything.  I told them that if they have one, they had them all, whereupon they checked the mailroom and found 2 more.  I wanted to talk to a supervisor and was informed that nobody was available and they would call me back in 24-48 hours.  That was last week.  I am still waiting.
  
  Your staff is very efficient in blocking information where I could find out who is in charge of College Choice. I finally found out who is in charge after searching on the internet. If I send you money in confidence, I have to feel confident that this is a legitimate business that operates with transparency. Why can they not tell me who the boss is?
  
  I called again yesterday on a different number that I found on the internet, and Monika found two more applications in the mail room.  Now we are still missing one.  She also told me her supervisor would call me within 24-48 hours.   I don't think sending in new forms is the answer.  
   I am having doubts about your plan working well because of the inefficiency so far.   Since College Choice plans are limited by my state, I don’t have the option to go to your competition.  I need to look into who else I can contact.  I am having doubts about sending money to you or getting money out at some point in the future.  If you have such a disaster of a mailroom, I don't know if it is a good business decision to have you manage money for my grandchildren.
  -- 
  

• Review fromSherry M

  Date: 09/06/2023

  1 star
  Dealing with this company to rightfully receive my 401k distribution has been all but a good experience. It has been an appalling experience. This review is for both Future Plan and Ascensus, the parent company.I sent my request to Future Plan back in April 2023. Initially, I filled out the required paperwork for distribution, had my former employer sign it, and then emailed it to Future Plan. I did not receive any feedback about my paperwork, so I contacted Future Plan to inquire about the hold. Future Plan's customer service is awful. Several times I called, I was either placed on hold for long periods or told someone would call me back. Here it is September, and I have not received my 401k distribution. I contacted my former employer and was told they have had no success getting anyone on the phone or emails answered. There is a record of a chain of emails sent to the plan provider and account representative, REMOVED, and still no resolution. Both Future Plan and Ascensus have grossly and flagrantly disregarded my distribution request and other former employees at the same company where I worked. This clearly is a company that does not provide competence in handling its customers' needs, disregards calls and emails, and ignores doing the job and tasks they are retained to perform. Ascensus and Future Plan should not be in business!

  Ascensus

  Date: 09/08/2023

  I apologize that your experience withdrawing your funds did not meet your expectations, I have forwarded your concerns to the FuturePlan team and asked that they reach out to you to discuss your specific situation.