Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Find local businesses
Share
Business Profile

Retirement Planning Services

Ascensus

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retirement Planning Services.

Reviews

This profile includes reviews for Ascensus's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ascensus has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Ascensus

      200 Dryden Rd E Dresher, PA 19025-1044

    • Ascensus

      4999 Louise Dr Ste 205 Rossmoyne Corporate Center Mechanicsburg, PA 17055-6907

    • Ascensus

      4135 N Front St Harrisburg, PA 17110-1616

    • Ascensus Inc

      404 Camino del Rio S Ste 608 San Diego, CA 92108-3556

    • Ascensus Inc

      3131 Camino del Rio N Ste 1040 San Diego, CA 92108-5711

    Customer Review Ratings

    1.1

    Average of 78 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Ross D

      Date: 11/27/2024

      After 52 years of employment and dealing with multiple retirement account administrators, I must say Ascensus ranks as the worst. Our companys 401k with REMOVEDrecently merged with Ascensus. Following a reasonable transition period, I checked my account online and discovered a $100k shortfall in my 457B account. When I called their support line, the representative was unable to explain the missing funds. Shockingly, she suggested that I might have been mistaken about the amount I believed I had. Unbelievable! When I calmly posed another question, she hung up on me. I called back to speak with a supervisor but have yet to hear from Ascensus. My next step is to contact the REMOVED's REMOVEDand file a formal complaint. This behavior is unacceptable and unprofessional.

    • TABITHA J

      Date: 11/26/2024

      If I could do minus zero, I would. My former company uses Acsensus...( HUGE mistake.) I wanted to do a simple rollover of my funds. Not even a big amount. I needed my REMOVEDto go into one institution and my 401 to go to another. These morons sent one check to one institution to my address. We have been back and forth with their incompetent "representatives" who promised to help. NOTHING. 6 months later...still battling. They apparently cannot read, nor comprehend. We requested a letter of indemnity so we could send back the funds to get TWO checks sent to TWO separate institutions. I received many emails asking why the check was returned. They OBVIOUSLY cannot see that both check numbers are duplicate!!! After talking to another "representative" yesterday....I yet received in the mail, the check that we had sent back to them so that they could separate the funds! If they are supposedly experts...how can they not know that you cannot conjoin pre-tax 401K and REMOVED?????

      Ascensus

      Date: 12/02/2024

      I apologize you had difficulties with your withdrawal request;I have met with our operations team, and they have informed me they are working with you to reprocess the distribution.   This matter should be resolved soon. If you have any additional concerns, please dont hesitate to reach out to your participant service team.

    • Cole Y

      Date: 11/22/2024

      Ascensus is refusing to transfer my i401k to REMOVED, which they purchased without my consent from REMOVED. I have been waiting months!

    • Carrie A

      Date: 11/21/2024

      Tried canceling 3 years in a row. Never processed by them. Still billed me. Finally faxed termination and another weird non applicable form. And they charged another $250!!! Horrible company!! REMOVEDcustomer service. I think its a scam Id give 0 stars if I could!!!!!

    • Gr L

      Date: 11/13/2024

      These company doesn't deserve to be in business. Unethical, immoral, deliberatley ncompent obstructive and deceptive, all by intent. They refuse to transfer my release my 401ki funds that they purchased from Vangnuard WITHOUT MY CONSENT!. At every step of the way they create another obstacle despite my having done verything properly. I've spent 2 month trying to get my life savings back back to no avail. Why is this even legal?

    • Tom R

      Date: 11/12/2024

      The WORST financial services company. DO NOT use this company, it is impossible to get a live human on the phone and there is nothing on their phone menu that pertains to the issue I'm dealing with.I've spent 10 hours so far trying to resolve this and still not resolution. My 401k account is being held hostage, their business practices are criminal.

    • Ben J

      Date: 10/17/2024

      Absolutely atrocious customer service system. I had my account locked and spent over 5 hours in a 2 week time span and after talking with multiple representatives and 5 (and counting) calls, I still don't have the situation solved. Whoever is in charge of there customer service system should be fired and reflects the business as a whole. If I could give negative stars, I would give -100.I can't close my account fast enough.

    • TERRY C

      Date: 10/07/2024

      Six calls later, Im still waiting to speak to a customer rep. REMOVEDthey auto-called back, nobody was on the phone. Then, one rep transferred me to a company in REMOVED. Their call center is one of the worst Ive experienced in a long REMOVEDsorry my two accounts got transferred to them from REMOVED.

      Ascensus

      Date: 10/08/2024

      I am sorry to hear you are having difficulties reaching our service team, I have forwarded your concerns to our participant service team and asked that they reach out to you to discuss your specific situation.

    • Carrie S

      Date: 10/04/2024

      Our retirement plan with my company was terminated in April 2024. On August 7th, we completed the paperwork to rollover to new plan or distribute. Ascensus told us our funds would be available around the end of September. It is Oct 4 and now they are telling us maybe "some point in November". I feel like my money is being held for no reason. Every time I have called I get a different excuse. DO NOT USE THIS COMPANY - Zero stars

      Ascensus

      Date: 10/08/2024

      Thank you for the feedback, I have forwarded your concerns to our service team and have asked them to look into this.  

    • Susan A

      Date: 10/01/2024

      If I could give them a subpar star I would they don't deserve a one-star rating. My husband's employer sponsored REMOVEDwas taken over for bookkeeping and record keeping from REMOVEDto this company. Problem is he can't access his account for distribution. My husband is 62 he has a right to that money it's his money so he asked for a small distribution eight days ago and he has not heard a peep and no money. This is totally unacceptable behavior the next step if we don't get the money in our bank account will be a lawyer.

    Ascensus is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.