Important information
- Customer Complaint:Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 10 complaints handled through our conciliation process.
Complaints
This profile includes complaints for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 863 total complaints in the last 3 years.
- 377 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an EGR Valve for a **** **** F 150 5.8 liter engine. I was sent the wrong one. I sent it back and was issued a refund minus shipping and handling . $44.43 plus $3.55=#**.98. ************.was $14.02. They insist they sent the right one therefore will not refund me the shipping. If I had ordered the wrong part,I wouldn't mind. But I did order the right valve and they sent the wrong one.(an agent even laughed at me)
Business Response
Date: 11/01/2022
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
We're sorry to hear about ************************** order issue as well as the experience they had with our support team.
An order was placed by ********************** on 9/24/22 for an SKU: ******* - **** **** F150 EGR Valve which they reported to have been incorrect for their vehicle.
A return was arranged including a return label that they used to send the part back to us and was refunded on 10/4/22 (Subject to financial institutions processing delays).
Regarding the shipping refund, as stated on our website, which ********************** agreed to when they placed the order on our website: How much will my refund be?
Refunds will be issued on the part itself minus any discounts. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your refund e-mail.
However, due to the experience ********************** had with us and in good faith, we have issued a shipping fee refund to cover the shipping costs they paid for when they placed the order.
Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.Initial Complaint
Date:10/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered catalytic converters on 9/25/22. I was charged 568.60. I was checking my tracking number and it only said “shipping label created usps waiting on item” on 10/4/22 I received a email that read “refund approved for parts order #*********** the refund was 550.44. I never asked for a refund. When I emailed partsgeek and asked why I was shorted 18.16 they responded with they don’t refund shipping charges. My issue is they didn’t provide me any service. I had to go to a mechanic today. They never shipped the part. I don’t feel I should pay for shipping when it never was shipped. I would like for partsgeek to refund the shipping fee since nothing ever made it to shipping…Business Response
Date: 10/11/2022
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
On 9/25/22, ************** placed an order for SKU: ***** - 2010 **** ******* Catalytic Converter, however, due to an issue that was caused by ****** the delivery of the part was unsuccessful and ************** was refunded.
An issue regarding the shipping costs not being refunded for this order has been addressed and the necessary feedback has been forwarded to our team to ensure that any similar issue doesn't happen again.
Please expect the refund to appear within 2-4 business days.
Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.Initial Complaint
Date:10/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
9/25/22 total 287.68. I ordered a 2007 ***** *** front and rear suspension kit they only sent the front portion of the kit. I contacted their customer service And let them know that I only received half of my order. They are refusing to send the rest of my order and will not refund any of the money as they were installed on the car. They are now they are refusing to send the rest of the kit because the fronts are considered used. I just want the other part to my kit that was promised that I already ordered. Order number is ***********Business Response
Date: 10/06/2022
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
We'd like to extend our sincere apologies to ********************** for receiving an incomplete kit from their order under Parts Geek Order Number: ***********.
Our warehouse was notified immediately after this was reported by ********************** that they only received the 2 Front Strut Assemblies in which our warehouse notified us that there was a second tracking number from *** which is ******************.
Since ********************** has not received this yet, our warehouse has filed a tracer claim with *** to identify if this was delivered or was lost in transit.
We are currently waiting for the response of the carrier since the investigation is still ongoing, unfortunately, we have no control over the investigation as this is conducted by the carrier and may take up to 10 days or more, but we're constantly monitoring this to ensure that once a decision is available, we will be able to get this addressed.
As for shipping out replacement parts, unfortunately, we do not ship out replacement parts as the investigation is still ongoing with the carrier and for returns, the parts received must be sent back to us for a refund.
Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.Customer Answer
Date: 10/21/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
Date:10/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Re: Parts Geek LLC Order # *********** Order placed 9/30/2022, Order received 10/4/2022 Parts Ordered 2012 ***** *** Wiper Blade - ***** ICON Price: $7.94 Qty: 1 Part #: *****-******* 2012 ***** *** Wiper Blade - ***** ICON Price: $11.23 Qty: 1 Part #: *****-******* 2012 ***** *** Wiper Blade - ***** ICON Price: $8.05 Qty: 1 Part #: *****-******* Sub Total: $27.22 Shipping: $15.22 Tax: $3.74 Total: $46.18 I ordered 3 ***** ICON wiper blades, a product I have used many times. The product delivered was NOT ***** ICON, but rather ***** "Clear Advantage", a lower-priced product line. [See below for photos of ***** Icon packaging vs. the ***** Clear Advantage packaging that I received]. Parts Geek customer service agent Erick A***** insisted to me that that there is no difference between the "ICON" and "Clear Advantage" wipers. He pointed out that while the website identifies these products with a headline that says "***** ICON", smaller print further down the page says "Clear Advantage". But contrary to his assertion, the same webpage also displays different wipers of the same size that are clearly identified as "Clear Advantage" at a substantially lower price. This has the appearance of an attempt to misrepresent a cheaper product as something more expensive. It is misleading at best, and fraudulent if it is intentional. These wipers are presented on the website as ***** ICON, a well-known ***** premium product line, when they are in fact something else entirely. I am open to either an exchange for real ***** ICON blades, or a refund, but since the product was misrepresented, I do not feel that I should have to be responsible for return shipping charges.Business Response
Date: 10/11/2022
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
On 9/30/22, ******************** placed an order for the following items:
2012 ***** *** Wiper Blade - ***** ICON - *****-******* *****
2012 ***** *** Wiper Blade - ***** ICON - *****-******* *****
2012 ***** *** Wiper Blade - ***** ICON - *****-******* *****
However, they received an incorrect part which are ***** Clear Advantage Wiper Blades.
A refund has already been issued on 10/5/22 and the part(s) received by ******************** doesn't need to be sent back to us.
We have also relayed this information to our team to ensure that all our listings/catalog are properly updated and prevent this issue form happening.
Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.Customer Answer
Date: 10/27/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I would like to note, however, that as of 10/27/2022, the misleading online catalog entries for the items I ordered have not yet been corrected.
Regards,
*******************************
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