Customer ReviewsforParts Geek LLC

Do not buy from partsgeek! Ships a week later. Uses **** and you never get it. Doesn't do return. Doesn't refund.

We apologize is your order might be coming a little late however we cannot control the services of the carriers. Ground orders are usually delivered in 3 to 7 business days. Some orders may take longer than 7 days. Truck freight orders are usually delivered in 7-12 business days. All truck freight deliveries will be scheduled through the shipping carrier with the customer and need a valid daytime phone number. We do not offer delivery on Saturday, Sunday or holidays.

Worst experience ordering parts online ever! I ordered a gas cap for my 2007 ***************** after getting an error code for a fuel leak. Parts Geek sent me the wrong gas cap and refused to send me the correct part or send me a pre paid mailing label. I was also on hold for over an hour trying to rectify the situation. This company is a total scam. They should be put out of business.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. With the information you provided in this review, we show no orders placed with partsgeek.com. We value your business and we would be happy to discuss any issues and investigate matters further to resolves this matter favorably if you can please contact us via our customer service page **************************************************.

Avoid these guys like the plague!!! Not only are they incompetent but their customer service managers are total a$&holes. They shipped the wrong parts (Sequoia taillights instead of Suburban headlights) to my 83 year old dad and when he tried to return them for the correct item they said,Tough luck, no returns after 30 days. You shouldve looked in the box sooner, then they hung up. My dad didnt open the box sooner because he lives in the mountains of ******* and its been snowing/freezing weather for a month and he wanted to change them out when it was warmer. Any reputable business takes accountability for their mistakes, these guys are a bunch of scammer clowns, take your business anywhere but Parts Geeks.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. With the information you provided in this review, we show no orders placed with partsgeek.com. We value your business and we would be happy to discuss any issues and investigate matters further to resolves this matter favorably if you can please contact us via our customer service page **************************************************.

They gave me a fraudulent address for my return and ******** is returning it because I followed their institutions to a tee. When I was ordering they always called back within 10 minutes. Now they won't at all. I'll obviously have to file a complaint with the ****************** Attorney General to start along with copies of the return address they gave me. It's blatant fraud.

A refund was already issued for the order and will ************** 3-5 business days on the same payment method used.

A refund was already issued for the order and will ************** 3-5 business days on the same payment method used.

A refund was already issued for the order and will ************** 3-5 business days on the same payment method used.

Ordered rear control arms for my ****** Crosstrek never received them can't get a hold of a human that works for PartsGeek been on the phone for 2 hours never returned my phone call can't can't cancel the order cuz I never received it they got $150 this morning and there's nothing I can do about it I'll never use this company again

We're sorry your order was delay. However we cannot control the services of the carriers. Ground orders are usually delivered in 3 to 7 business days. Some orders may take longer than 7 days. Truck freight orders are usually delivered in 7-12 business days. All truck freight deliveries will be scheduled through the shipping carrier with the customer and need a valid daytime phone number. We do not offer delivery on Saturday, Sunday or holidays.

Their site says, "******************* selling parts since 2008" and also says "We pride ourselves in providing the best customer service on the Internet." I no longer believe either of those self-proclaimed statements. I ordered two headlight assemblies. The first part of the experience was perfectly fine. Ordering was easy and the shipping was on time. When the boxes arrived, there was no visible damage to the boxes. When I opened the box, the parts were damaged.I thought, no big deal, I am sure Parts Geek will pay for the return and send me new ones. I was wrong on both accounts. They will let me return them, but I must pay for the shipping, which cost me $125. To add insult to injury, they said I can order new headlight, but that they will not pay for the replacement shipping to send them to me and would charge $35 for shipping. No offer of a discount. No mention of trying to make this right. Horrible customer service I thought I was saving money using Parts Geeks, but by the time had to pay $160 shipping of broken parts, that was not my fault, I paid triple the cost of what I thought I was saving. I recommend you pay a little extra and use a company that doesn't charge you for return shipping if the part is defective or broken. Buyers beware. Parts Geek has lost my business for life.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Unfortunately, as per our Policies page (*********************************************), we do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.

Parts Geek is a bunch of crooks. Took months to get a refund and then they shorted me. Lots of BS. Never a straight answer. Parts Geek is a rip off do not buy from them. Now I am sure there so called customer service will have more lies to answer this.

Please accept our apology for the bad customer service which you have received. Please know that steps are being taken to fix and improve the customer service of our company so that such an event will never happen again. Thank you for the time that you spent in writing to us and informing us of the matter. We look forward to being able to serve you better in the future.