Complaints

This profile includes complaints for E.C.S.I.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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E.C.S.I. has 3 locations, listed below.

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• 

  E.C.S.I.

  1200 Cherrington Pkwy Ste 200 Coraopolis, PA 15108-4354

• 

  E.C.S.I.

  100 Global View Drive Suite 800 Warrendale, PA 15086

• 

  E.C.S.I.

  p.o box 1030 Coraopolis, PA 15108

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ECSI Heartland is a former loan servicer of mine. I paid off in full the loan that they serviced. Over the course of the loan, I moved and updated my information with ECSI and all other relevant authorities. ECSI neglected to correct my address and they mailed my tax forms, including highly sensitive information (with my social security number), to my old address. They claim they were notified of my change in address after they mailed my tax forms even though I dispute this. They refuse to mail me a copy of my tax forms to my current address. I have been hung up on every time I call to speak with a customer service representative, nor do they seem bothered by the fact that they have just exposed my personal information to the world. I find this loan servicer challenging to get ahold of, their customer service is rude, and they are depriving me of information I am entitled to. Other people should be made aware of their unethical practices and encouraged not to do business with this entity.

  Business Response

  Date: 02/27/2023

  
  To Whom This May Concern:
  
  ECSI is the third-party billing servicer for student loans on behalf of College of the Holy Cross.
  
  We have reviewed Ms. ********* account. The address on the account was updated on January 10, 2023, after ECSI received notification from the Postal Office of a change of address. Prior to this change, the address was last updated during a contact with Ms. ********* on October 24, 2017. Any tax forms mailed to an address for which the Postal Office has a change of address are returned to ECSI and the updated address is provided to the school that owns the loan.
  
  The tax form generated is also available on the student account portal at ****************. On February 20, 2023 and February 21, 2023, ECSI attempted to contact Ms. ********* to assist her in pulling her tax form from the student portal. On February 22, 2023, as a courtesy to Ms. *********, ECSI regenerated the tax form with the updated address to be mailed out.
  
  If Ms. ********* would like to talk with us or has any other questions, she is welcome to contact our Customer Service Department at ###-###-####.
  
  
  
  
  Sincerely,
  ECSI