Complaints

This profile includes complaints for Kost Tire & Auto Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kost Tire & Auto Service, Inc. has 25 locations, listed below.

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  Kost Tire & Auto Service, Inc.

  925 S State St Clarks Summit, PA 18411-1755

  
• 

  Kost Tire & Auto Service, Inc.

  3025 Route 940 Pocono Summit, PA 18346-7803

  
• 

  Kost Tire & Auto Service, Inc.

  201 N Derr Dr Lewisburg, PA 17837-1332

  
• 

  Kost Tire & Auto Service, Inc.

  1856 W Main St Stroudsburg, PA 18360-1001

  
• 

  Kost Tire & Auto Service, Inc.

  939 Jefferson Ave Scranton, PA 18510-1006

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought car into the **** in *************** for steering issues. **** diagnosed that my Rack and Pinion went bad and needed to be replaced. First replacement was done with a faulty part. Steering wheel screamed when it was turned. **** replaced the faulty rack with another faulty rack. This 2nd rack was better than the first, but it still squeeked and the steering was still off. Requested a replacement as the problem still wasnt fixed was told no because the issue was fixed when it wasnt. Steering degraded to dangerous levels within a couple months. Took it to a second ******** who told me the rack was bad, they suggested I take it back to **** as it is still under warrenty. Took it back to the **** in ********* where I was at the time, and their ********s confirmed the rack was bad. Replaced it for a third time in under a year. This third rack worked perfectly for about 3-4 weeks before it broke and my car started having steering issues. I have contacted the company multiple times requesting a refund and have not gotten a response.

  Business Response

  Date: 06/25/2025

  Mr. ****** brought his vehicle to our ************** location on 4/13/24 for a power steering rack replacement. Shortly after he returned stating there was a problem with the rack, we replaced it under warranty. A few months later (without any knowledge to us) he disputed his credit card charge stating that he was having problems again with the rack. He lost the dispute with the credit card company and I had him return for us to inspect the rack again. We drove the vehicle with him and could not find anything wrong. I still replaced the rack under warranty as per customer satisfaction. Months later, he returned into our ********* store requesting it to be replaced again. I informed ********* to replace it again and inform him that we would not be replacing it again for free in the future for 2 reasons. The first reason is that we cannot find anything wrong with it, and the second reason is because he the parts and labor came with a 1 year/12,000 mile warranty. We are past 1 year. There is nothing more that we can do for Mr. *************

  Customer Answer

  Date: 06/28/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23491200
  
  I am rejecting this response because:
  It does not accurately describe what happened. The **** employee offered to replace the first rack before I even drove it off the lot because of how loudly the rack was screaching. It was clearly defective. The second rack screached as well and still did not fix my steering issues. When I requested another I was denied and told "nothing was wrong with it." I then disputing the charge with my credit card, but was forced to drop the charges because the manager had supposedly called my parents who they were friends with and threatened them with a lawsuit. I did not lose the case, I dropped it due to pressure from my family. After a few months my steering became much worse and dangerous to drive. So I took it to a second ******** who told me my rack was bad. The second ******** advised I take it back to **** to have the work done under warranty. I took it to the **** in ********* where they verified that the rack was what was causing steering issues and replaced it. Two different ********s at two different company told me it was a faulty rack. **** stating that there were no faults in the racks they gave me are an outright lie and I reject their response. 
  
  Regards,
  
  ***** ******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 06/30/2025

  I would gladly diagnose any steering issue you are having. Would you like to schedule another appointment for us to diagnose a steering issue? There is nothing more that we can do 
  

  Customer Answer

  Date: 07/01/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23491200
  
  I am rejecting this response because:

  I have brought my car in several times in the past year for this same steering issue. Why should I bring it in again when it was not correctly resolved the first 3 times? You've lied and told me nothing was wrong with the rack, when I had a second ******** verify that the rack was faulty. I cannot trust **** after this. I will be taking my car to a different ********. I would like my money back.
  
  Regards,
  
  ***** ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late March I took my car to **** where the vehicle got inspected, new tires, alignment, and an oil change. When I took it in there were zero issues with the car beyond the needed routine service that I mentioned. However, as soon as I left there was a noticeable vibration in the steering wheel at a tick over 40 mph which immediately caught my attention. I returned to **** a couple of days later, had the alignment/balance rechecked and they said it was fine. Unfortunately it was not. I then took it back again and this time they said I need a new front axle BUT they would replace the tires for free with a set of Goodyears just to be safe as the new tires MIGHT be causing some of the issue. This immediately raised my eyebrows as the vehicle's axles are part of the Pennsylvania state inspection process so that should have been caught then. As a result, I believe the car needs to be taken to the dealership and have everything rechecked by those who have intimate knowledge of it. After all, it's a soon to be 12 year old ***** S60 and has roughly 114k miles on it. To be fair, the car was at *** ******* for its 110k service back in October when they did an extensive inspection and I got the all clear.

  Business Response

  Date: 06/25/2025

  In response to Mr. ******* complaint, we replaced the original tires with the customers requested tires at no cost. Following installation, the vehicle was test driven and no vibration was detected. We made several attempts to follow up with the customer to confirm the resolution was satisfactory but did not receive a response. We welcome the customer to contact us at their convenience if the issue has been resolved to their satisfaction.

  *** ******

  General Manager

  **** Tire and Auto service Centers

   

• Initial Complaint

  Date:02/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a ************** customer since 2010 I've done business with Dunmore, ********* and recently the ****** location *********: Not happy with the service Dunmore: the brake caliper fell off after the brake job and other sneaky stuff I decided to try the Moscow store when it first opened. The assistant manager was a guy good, but whenever he wasn't there, I would a have problem. Then he left all together. Doing business there turned out to be a BIG MISTAKE!! The manager is a LIAR!!! THIEF!! SCAMMER!!After an assortment of issues: The supposed broken valves stem which lead to the **** problem after the purchase of full set of Tires (never showed me the stem)The wheel aliment that was improperly done and I was told not to worry that wont affect the ware of the tires tried to overcharge for oil change They overtightened bolt damaging the oil pan. The Manager assured me they would fix it. After about a year of them making excuses, I went to see what the manager was talking about. He said he couldnt change the oil pan without removing the flex pipe that was too *****. He was afraid that it would break taking it off. So I agreed I would buy one to replace the old one. This way it would make it easier to change the pan. Either way, they were going to have to remove the flex pipe and put it back to replace the pan. They broke it! Its their responsibly to fix it for free!They do the job and then hit me with a bill for $371.00 3hrs Labor for installing the flex pipe. He tells me I told you that I would be charging labor, you mustve forgotten This is outrageous!!! I Could have taken the oil pan from the manager and had my friend do it for free if I knew he was going to rob me! Why would I pay to replace the pipe that wasnt broken just very *****!I called the corporate office to file a complaint. I was told that the district manager would call me. That was over a month ago. Still waiting! Here is another opportunity to reach me *********@ *******

  Business Response

  Date: 02/10/2025

  Customer has been refunded full amount.

  Customer Answer

  Date: 02/26/2025

  Update to my complaint:

  The District Manager that covers the Moscow store called me,and  agreed to refund me the $371.00.

  He'd asked me to take down the complaint, but I don't know how.

  In closing I am satisfied with having the money refunded.

  Thanks to BBB for providing the platform which made this possible

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment for 2 new tires and an oil change. *** informed me the oil change would be 10% off with the purchase of tires. When i came in i told ****** i wanted synthetic blend. He said they woukd make sure that works. It took over an hour and 40 minutes. In the meantime he tried to upcharge me for some bogus add-on services which i did not need. When my car was finally finished, he gave me the price. I verified it was 10% off. Then i asked if it was synthetic blend. He said it was full synthetic. I asked if it couldnt take the blend and he said it could but he forgot to tell the technician. So he offered $10 off. Synthetic was $89.99 (plus tax minus 10%) the blend should have been $59.99 (plus tax minus 10%). He was extremely rude and did not want to adjust my bill. He eventually did only after yelling at me that it was only $10 difference (actually $20). However he did not honor the 10% off. It was his mistake and i asked for the $59.99 blend and was promised 10% off that.

  Business Response

  Date: 01/30/2025

  Hi *******. My name is *** *****. I left you a voicemail yesterday. With our tires, you get $10 off of any oil change. You requested the synthetic blend with is normally $59.95. With your tire purchase, the cost of the synthetic blend should have been $49.95. I understand that there was some confusion and we put full synthetic in your vehicle. I am sorry about that. I did refund you the difference yesterday. It usually takes a couple of days to show on your account statement. 

  Business Response

  Date: 02/03/2025

  Hi *******. My name is *** *****. I left you a voicemail yesterday. With our tires, you get $10 off of any oil change. You requested the synthetic blend with is normally $59.95. With your tire purchase, the cost of the synthetic blend should have been $49.95. I understand that there was some confusion and we put full synthetic in your vehicle. I am sorry about that. I did refund you the difference yesterday. It usually takes a couple of days to show on your account statement. 

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took son car for an alignment and inspection. Alignment done and failed inspection due to cracks in front plastic fender that occurred 6 years prior. I agreed to take it to have ****** replaced. On my way home from **** the hood on car flew up and dis over $5000 worth of damage. When I took it back and adequate them aware of it they said it could have happened from the fender damage. I examined we have driven this car for 6 years out of state and never had an issue until they lifted the hood and their worker said he slammed it shut. The hood shut before the appt there. They refuse to pay to have it fixed. Spoke with district manager and he said my staff said it the hood latch was damaged from when the fender was damaged. Not true and why would they allow me to drive the car away if that was the case putting me in an unsafe car. Also they would have included that in the failed Inspection which they did not.

  Business Response

  Date: 01/16/2025

  The vehicle came in for a state inspection. The vehicle failed state inspection due to body damage from an accident on the front end. We failed the vehicle and advised the customer to seek a body shop. After the vehicle left, the hood opened. We inspected the vehicle and found that the hood latch was broken from the impact of that previous accident. The hood stayed closed after the accident, but it broke the hood latch spring. When the hood was closed after leaving our facility, the spring was no longer there to hold pressure and keep the hood closed. A properly working latch has a safety mechanism in it so even if a hood does come unlatched, it will not allow it to open up.  The previous accident caused damage to the bumper directly in front of the hood latch, breaking the hood latch spring that holds the hood down. The accident also caused damage shifting the L/F fender close to the drivers door. I informed the customer that this would be a matter that should be dealt with their insurance company. The customer stated that the accident occurred years ago. This could not be the case being that the vehicle would fail the yearly required Pennsylvania state inspection. The vehicle had a current inspection sticker on it when it came in to our facility for the inspection. 

  Customer Answer

  Date: 01/21/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22805062
  
  I am rejecting this response because: The accident did occur 6 years ago and the business is using this as an excuse to get out of their mistake. They claim they fixed the hood latch and now the hood will not open at all. I have had it to a couple of garages and they said the crack on front from the accident 6 years ago is nothing that would cause it to fail inspection or would have caused the hood latch to fail. It has been put thru the insurance company and they are going to go after **** tire for the damage but they agree it is their mistake. 
  
  
  Regards,
  
  ***** ********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have taken my car to **** multiple times to fix the same issue, which they never actually fixed. Initially I brought in my car on 10/25/2024 to have the starter inspected, since my car was not turning over properly. They inspected it, and said that it was indeed the starter, and they replaced it for over $300. It was a surprise that just 3 days later, the car was still having the same issue turning over after we put gas in the car, We took it back, mentioning it may be the purge valve, but left it to them once again. This time, they said it was the gas cannister, so we paid over $800 to have that fixed. Took the car back, went to a gas station to test the issue, and it still was not turning over properly. I spoke to the store manager, ****, who seemed to have really tried his best. He took the car in, inspected it over a long weekend, and determined that it was the mas air flow that was the issue. He kindly did this service at no cost. Unfortunately, it did not solve the problem. I did the same test a day or two later, and it was still not turning it over properly. So at this point, I have spent over $1100 for nothing. I took it to another mechanic, who identified that it was the purge valve that was the issue the whole time, and they fixed it for $310. They told me the purge valve had been replaced with a 3rd party purge valve that was stuck open. I went back to ****, and brought this to ****** attention, he said he never replaced that, that he tested the purge valve and that it never was an issue. It is tough to swallow that I have spent so much money, and the problem was never fixed. A refund, even a partial one, would be appreciated since nothing helped the issue until I went to another mechanic. I also wish they told me they just did not know what it was. I wasted a lot of time and money, and now no one wants to take accountability. You are better than this ****.

  Business Response

  Date: 12/26/2024

  Refunded

  Business Response

  Date: 12/26/2024

  Refunded invoice attached

  Customer Answer

  Date: 12/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  
  

• Initial Complaint

  Date:11/13/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a appointment for 11/15/24 @8am to have tires and my starter checked. I made this appointment with **** ******. I called today 11/13/24 around 830am to reschedule the appointment as a medical issue came up for the 15th. **** ****** answered the phone put me on hold as he knew it was me due to the caller ID and **** took over the call. I informed **** I had to reschedule and my appointment had already been canceled without my knowledge as **** stated it was not in the book. I know it was in the book for I watched **** ****** write it in. My car broke down I took it to **** but they informed me that it was a transmission issue. They had me come get my car. I took it to a transmission garage just to find out it was a coil pack not a transmission issue. I complained about the technicians and then they canceled my appointment after that. This was unprofessional, unfair and had I arrived at the scheduled time I would have wasted my time. I am seeking an explanation and an apology from whomever took it upon themselves to cancel my appointment and NOT informing me of this change.

  Business Response

  Date: 11/13/2024

  Hi Ms. ***** I would like to personally apologize for the trouble you have experienced. Upon the first visit, when the technician test drove your vehicle he felt a shutter while accelerating. He felt that it may have been coming from the transmission. That is why he suggested taking the vehicle to a transmission shop for verification of if the issue was transmission related. As you know, we are not a transmission shop so it was best to get an opinion from one. In regards to the appointment, I do not have a great answer. **** did take the appointment, but it was crossed off the appointment book. I think this was an oversight. It seems that another customer may have called to cancel their appointment, and yours got cancelled accidentally. I have spoke with both **** and **** (both managers of the store), and they have assured me that no way was it done intentionally. I would be happy to help you with your service in the future. You are more than welcome to call me directly at ************* Thank you. *** ****** 

  Customer Answer

  Date: 11/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution has to satisfactory to me. I would only suggest you **** that they try to minimize their accidents in the future as this has caused them a loss of selling me 4 brand new tires. It's not easy to get an appointment there as they are always busy. I would also suggest that their technicians get more training and learn to use the diagnostic machine to its abilities. That is how my car issue was located and resolved at the other garage. It may assist them in not losing more business. 
  
  Regards,
  
  ***** ****
  
  

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2008 cadilac to **** Tires ********************************************************************. (*************, ** is the corporate office). June 28, 2024 because I had no power steering. My Cadilac even though it is older it is in good shape and it never had any dash or engine lights on. **** replaced the Steer racks, tie rod end, steering gear, alignment. total $2123.45. After this repair i continued to have engine lights, traction lights, the whole dashboard was lite up. **** towed the vehicle 3 times. I ended up missing work due to these break downs. There was a few times the car just wouldn't start. The alternator was replaced, battery, sylnoid. After several months with engine lights, traction we find out they do not have a computer to read the errors to detect the problem. I spend another $455.75. The car road horrible and it seemed to slide under neath when you stopped the car. On September 12th 2024. It went back to the garage again because the rack bolts had to be tightened. The mechanics at **** said they were 80% loose. That someone could have really been hurt or even killed. Now I have no car and a bill for $2580. Plus I had to rent a car for 5 days $188. I picked up the car and the engine light on. I was told not to bring the car back that they had bent over backwards.

  Business Response

  Date: 09/20/2024

  Customer came in for a state inspection and check engine light and poor driveability.  We did the state inspection and found the code tp be a steering rack issue.  We replaced the steering rack and soleonid.  A month later customer came back wirh a different check engine light for a charging issue.  The battery *** alternator were both replaced.  Customer was not charged for alternator.  Customers daughter called us a few months later saying ********* Tire worked on our car after we did the steering rack and before checked the bolts and they sold the vehicle to Carvana a couple of weeks ago.  We did not know this till recently.  No employee at **** ever told her the steering bolts were 80% loose.  We did double check the tightness of the bolts and they were found to be tight.  No refund is due as the work was completed as requested and approved for.

  Customer Answer

  Date: 09/28/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22303468
  
  I am rejecting this response because:  The Information from business is totally false.

  Repair done to my car- steer rack I am full description.  Which caused damage to my car because sub=frame bolts and steer rack bolts not tightened.

    damage was done because the bolts for the sub frame that were removed when installing the new steer rack and the new bolts for the steering rack were not properly tightened. The bottom line is I paid for a repair that was not done properly.  
  
  
  
  Regards,
  
  ******* *********
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 10/01/2024

  After inspection of the vehicle.  The steering rack replacement that was performed was done correctly.

  Customer Answer

  Date: 10/01/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22303468
  
  I am rejecting this response because:   How can a company be allowed to taken advantage of women in this situation.  I'm pretty sure if I was a guy this would never happen.  If you didn't have the equipment or the mechanical knowledge to do the repair you shouldn't have touched the car. This is Negligence.  My grand daughter could have been in a bad accident or event of been killed.  I am requesting a full refund.
  
  
  Regards,
  
  ******* *********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 14th, 2023 I purchased 4 tires from **** Tire in *********, **. I arrived at my appointment the day before June 13th, to the **** employees telling me the tires I ordered missed the truck and would be here tomorrow to come back then. Came back June 14th, tires were still not at location so they said they were going to put better tires on for the inconvenience. Fast forward to August 27th, 2024, I have only put ****** miles on my car in the last year. I was getting my inspection and was told I will need new tires by first snow fall. I called **** to ask about a warranty as I have only had these for a year and they told me to bring the car in. I took it back to the ********* location, where 3 males came out about 3 minutes after measuring the tread. Stating that my tires werent that bad and should be good enough to pass inspection. Not the point. The point is I just bought these good tires a year ago and only drove ****** miles. When I tried to ask about the warranty on the tires he told me they wouldnt accept it and proceeded to blow me off by trying to tell me my tires were worn because my alignment is off. After I just had my car inspected. What a joke of a place!!!! Never use them!!!!

  Business Response

  Date: 09/04/2024

  Hi ***************. I would be happy to help you with this. I responded to your email on 8/28 asking you to call me. I did not hear from you. I will reach out to you today on the phone number you have listed on this complaint. Talk soon, *****************. 

  Customer Answer

  Date: 09/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  
  

• Initial Complaint

  Date:06/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6th I dropped off my vehicle for a PA state inspection around 8am. Around 1/2pm my wife called to ask if the vehicle was ready for pickup since she was in the area. **** said one of their technicians was pulling the vehicle around now. At 4:30pm I received a call from **** asking if there was a trick to starting the car since they could not start it. When I arrived around 6pm I tried to start the vehicle but there was no power to anything, horn, power seats and the key fob did not work. The trunk and back doors were also locked. At this point **** did not offer any solutions and said they were sorry, but it happens with cars. **** told us the only thing they tried to do to start the vehicle. I tried jump starting the vehicle with the supplied connections in the engine bay multiple times with no luck. Thinking the battery in the key fob might have died I ordered a new one from **** On May 31st, once the key fob came in, I tried it with no luck, so I removed the backseats since there was no other way into the trunk with the vehicle having power. Once I removed the backseats I found that the cover for the battery, the battery hold down bracket, & 2 nuts that attach to the battery terminals were all off. I also noticed an arc **** on the positive battery terminal. I attached both nuts onto the battery and used both key fobs in an attempt to start the vehicle. Car still did not start. I took pictures and asked the manager what exactly the technician did in order to start the car. He explained all they did was try and push the start button with the key in the slot. I explained to him what I found in the trunk and he did not have explanation at first but then did admit they tried to jumpstart it. (There is no key slot in the trunk to unlock it, therefore the trunk was opened before power was lost to the car) Im very confused and they offered no help. Currently waiting for manager to call me back with information from their technician.

  Business Response

  Date: 07/02/2024

  The **************** *************** reached out to me, I offered to compensate them for the key fob they purchased and cover the expense of the inspection. I was not contacted for a month after the vehicle was dropped off. **************** stated that our technician disconnected the power supply unit while trying to jump the vehicle. I have no way to prove if that did or did not happen. I decided that the best course of action was to cover the expenses ************** had incurred due to purchasing a very expensive *** key fob. *************** asked me to also cover the cost of the inspection which I agreed to. Mr. *** *************** were very happy with this resolution. Immediately after we agreed to this resolution, I received this complaint. I reached out to ************** for 2 weeks. ************** finally responded this previous Sunday stating that he felt the BBB complaint was appropriate. I asked ************** to call me so that we can discuss this further. This is the current status of this situation. I will update more once I speak to **************. 

  Customer Answer

  Date: 07/09/2024

  Update 7/9/24 

  This complaint that the District Manager of **** is talking about was filed immediately after a resolution could not be found from the specific **** location. I agreed to updating my complaint with the BBB as soon as I was reimbursed for the key fob and inspection, which the check has still not been received over 3 weeks later. I also did call the district manager on July 3rd to which I have not gotten a response or call back, only an update to the BBB complaint on his part. With this situation going on 2 months now without a resolution advancing, I am frustrated with how **** handled things.

  I look forward to moving past this situation and being able to tell others how **** was able to work toward a resolution with my family. 
  
  Thank you,

  *********************

   

  Customer Answer

  Date: 07/17/2024

  To whom it may concern,

  **** has resolved this issue for us and found a solution we are happy with. With that being said I would like to remove my complaint filed with the BBB. Any questions or concerns feel free to reach out. 
  

  Thank you,

  *****