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Business Profile

Home Improvement

Beattie Home Improvements

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Beattie Home Improvements provided a spec for my insurance to fix the leak in my roof. Purportedly they fixed everything, but the next major rain storm, water again appeared in my kitchen and damaged the brand new dry wall fix the Beattie said they had fixed. I've been calling for months and have received no call back.

    Customer Answer

    Date: 06/28/2025

    Finally hired a friend's cousin to redo my roof. He took pics. Beattie didn't use an underlayment to the shingles and to deal with the overlap of the 'old hidden roof' and the new roof, he provided only one piece of aluminum with a two inch overlap. Well the rain quickly got under those two inches and ran down into the 'old' roof and into my kitchen. An overall terrible job.

  • Initial Complaint

    Date:05/17/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back on 4/29/2024 I got an estimate (#***) from Beattie Home Improvements to repair my screened-in side porch. I am going to try to include a copy of that estimate in this complaint.Before I could have the work done, a family emergency arose and I was unable to have it done. I told Mr. ******************** that I would contact him when I could have this work done. It took me a year to save enough money to do that, so I called him this past March 2025 I think and he came out to look at the project again and said that the contract would stand this year as well. While he was here for the porch, I asked him to assess my back deck. He did and said that if I had both projects done at the same time, he could do them for $10,000.00. That was very reasonable, to say the least. He started with the deck....tore down and rebuilt it, but didn't do the finish work on it. I had already given him $4,000.00 to start and then on 4/14/2025 he came by to tell me his father-in-law passed away and he had to go to ********** and would contact me when he returned, then asked for the balance we agreed to. I gave him another $5000.00 and that was the last I ever heard from him! He left me with a mess to clean up and did not finish the side porch that we originally contracted for. I've tried several times to contact him and he won't get back to me. Giving him all that money was my mistake, as I trusted him and he betrayed that trust! I am a widow with very little income and this is a huge burden on me as it takes a long time to save that kind of money. I will eat the $7000.00 , but I want $2000.00 back from him so I can start to save to have some one else finish the projects! Mr. ******************** has not even tried to address my concerns. He got $9000.00 of my money! I had $3000.00 saved and had to take a $7000.00 personal loan to make up that $10,000.00! Now I have to pay that loan off and the work is not done!

    Business Response

    Date: 05/19/2025

    I will be finishing the job 

    Customer Answer

    Date: 05/23/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    I would like to know when the business plans on finishing the job. 

    Regards,

    ****** ****


  • Initial Complaint

    Date:05/06/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    date 02/20/2025, invoice number 173, HIC Number PA184558, supposedly what he did was remove tarps and wood from roof which he did, patch all s**** holes and apply sealant anywhere needed around skylight and area of leak, also claims he sealed all penetrations on roof, charged $1'900, and gave a 2 year warranty against leaks. one week later it leaked, I called him and left a message, one week later he called back and said his father in law passed away he would see me the following week. that was 10 weeks ago, I have called and left about 8 messages with him and he has not called me back. I am filling on behalf of my mother ***** M. ****

    Customer Answer

    Date: 05/08/2025

    My mother is aware and ok with me filling on her behalf

    Business Response

    Date: 05/24/2025

    The roof was taken care of . The interior was never fixed . He also never called till about 8 weeks after the job was done so I dont see it leaking right after it was completed . Just looking for a free job 

    Customer Answer

    Date: 05/27/2025

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 23296730

    I am rejecting this response because:

    He is lying. I called a week after the job was done that it was leaking.  He claimed he was at his father in laws funeral. He gave a two year warranty on the work. It is now leaking worse than before and we now have damage inside and we cant use our stove while its raining.  Our next step is to hire a lawyer.

    Regards,

    ****** ****








    Customer Answer

    Date: 05/27/2025

    I have videos and photos of the work and the damage inside however it wont let me upload any of them. Even when I compress them down to a zip file. 

    Customer Answer

    Date: 05/28/2025

    Just to be clear, we are not looking for additional work to be done. We do not need the inside fixed. Just want either leak fixed or a refund of $1900. 

    Business Response

    Date: 06/10/2025

    I have already gave the customer the refund back as he asked for . It has been resolved 

    Customer Answer

    Date: 06/10/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
    he has given us a full refund. 

    Regards,

    ****** ****

  • Initial Complaint

    Date:03/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Agreement was for $15 thousand , **** was going to power wash wooden deck surrounding cabin, sand it and stain it. Job completed in December 2024. March 2025, ***** stain chipping. Clearly not oil stain, appears to be paint. Left message with **** to rectify and fix deck and no response.

    Business Response

    Date: 04/04/2025

    The deck was completed with oil base acrylic stain . I have been in communication with ******* about touching the spots up . Its just been raining all week . Her handyman told her that it was expensive and now she wants a refund. That is not happening I will gladly touch it up when the weather is right . 

    Customer Answer

    Date: 04/14/2025

    The problem has not been resolved

     

    ******* *****

  • Initial Complaint

    Date:06/25/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: August 31, 2023 The amount of money you paid the business: $4,000.00.What the business committed to provide you: remove and replace all rotted deck boards; install new white vinyl lattice around entire perimeter of deck; power wash and prep deck for staining; apply Behr solid color deck stain on entire deck in color or choice; cleanup and haul away all debris.What the nature of the dispute is: Didn't finish the job. Reached out and was promised he would come back to stain the deck. He stated the weather had been an issue and would reach out once the weather was better. Now communication has stopped. Just want him to complete the job that I paid for.

  • Initial Complaint

    Date:02/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    1/16/24

    On 9/25/23 I contracted Beatie Home Improvements to replace my back porch roof & steps. He completed the job on 9/28 & 9/29/23in 10 hours. After examining the work I discovered the nail heads were not covered.  There was damage done to the siding & the aluminum frame and the dining room window was dented.  The first step of the back porch is too far off the ground and is unusable.  My telephone didn't work because he moved the wire (the phone company fixed this.)

    About 2 months later I noticed the roof is bubbling.  I started calling him, usually with no return calls. He said 3 times he would be out but never showed.  I also e-mailed him several times but he didn't respond. 

     

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