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Business Profile

Subscription Agents

Mathway

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to cancel my subscription involving an email **************************** I got a new email and cant sign in my previous email because of password issues. I am getting charge **** for the past couple of months and was wondering can you cancel my subscription on your behalf. The email that is associated with my subscription once again is ****************************. I dont want to have a to get a new card to stop the purchase. Any help would be appreciated.

    Business Response

    Date: 02/16/2023

    Hello, 

    Thanks for reaching out and we're sorry to hear you're having trouble cancelling your subscription.  Mathway customer support is always available to provide assistance with cancellations and you can contact Mathway via email at *******************.  Your subscription can always be canceled by signing into your account and select 'cancel subscription'.  You can access your account by selecting 'Forgot your password?' link to reset your password.  We have confirmed your subscription has been canceled and will no longer renew.  Feel free to contact Mathway customer support by email at anytime (*******************). 

     

    Thanks, 

    The Mathway Team

  • Initial Complaint

    Date:02/03/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every month my **** card is charged 10.59 for Mathway. I cannot call the company to cancel, nor can I log into my acccout to cancel. I want my money back.

    Business Response

    Date: 02/16/2023

    Hello ******, 

    Mathway customer support is available 24/7 via email at [email protected].  Upon searching for any transactions using your name, we are not able to locate the account and will need additional information in order to provide a resolution.  Please email:  [email protected] and let the Mathway team know the billing concern so assistance can be provided right away.  

    Thanks, 

    The Mathway Team

    Customer Answer

    Date: 02/22/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:I contacted them at support @mathway.com and chatted online to resolve this. They wanted to send me to a sight called just answers for 1.00, fully refundable. I put my information in, and it was rejected by the credit card company. I called my credit card company and they said it was flagged because it was a suspicious site. So I still cant get any answers nor can I talk to a person and try to get this straightened out. 

    Regards,

    *******************

    Business Response

    Date: 04/24/2023

    Hello, 

    Mathway support has not received any emails from the customer name on this complaint- ********************  Please be sure to email us right away so we can help.  Mathway support can be emailed at:  support @ mathway.com - or by going to the website and click on the "HELP" section.  Our customer support team can provide fast and efficient support via email at any time.  

  • Initial Complaint

    Date:01/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter subscribed to Mathway several years ago with email address ********************* We have tried numerous times to cancel the subscription and continue to be charged $10.83 per month. The only phone number available for the company, which appears on my credit card statement, on their website, and on the BBB site, is a non-working number, which, of course, the company is aware of. When you call, a recording says the number "is no longer in service" and it has been this way for a very long time. It is clearly an improper practice that they still publish this number knowing it is invalid. The only way to cancel on the website is by signing in. However, we no longer know the sign-in information or use the above email. I have emailed the company and have not received a response. I am sending another email today.

    Business Response

    Date: 01/31/2023

    Hello, 

    Mathway customer support is always available to provide fast and efficient assistance via email.  Mathway support will always reply to emails within 24 hours!  Our records indicate our support team provided assistance to you on January 24, 2023 and were quickly able to locate the subscription under a different email address than that which you were using.  Mathway subscriptions are associated with the email address used to sign into Mathway at the time of service and in your case you were using the wrong email address which is why you didn't have the options you were seeking.  The subscription has been canceled and a refund provided!  Please contact Mathway support directly if you need any further assistance:  [email protected].  

    Thanks,

    The Mathway Team

    Customer Answer

    Date: 02/13/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want a refund I haven’t used this app in months and I can’t even get into my account I want a refund from the past 2 charges my account was never found nor couldn’t able get access useing my email

    Business Response

    Date: 01/10/2023

    Hello, 

    Sorry to hear of the billing concern.  Mathway subscriptions can always be canceled through the settings of your Mathway account or by contacting our customer support team!  We quickly located your account which was available by signing into Mathway using 'Sign in Using Apple ID' option on the sign-in screen.  This subscription has now been canceled and a refund issued for the December and January transactions.  If you need further assistance then simply reach out to the Mathway customer support team directly!  This can be done through the website or the mobile app.  Thanks!

  • Initial Complaint

    Date:12/28/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter canceled her subscription over 6 months ago and my card continues to be charged every month. She tried downloading the app again to login and RE-cancel the subscription but the app says she has no account so we have sent emails and gotten no response, I just want them to STOP charging me!!!!

    Business Response

    Date: 12/29/2022

    Hello - Mathway customer support can always be reached via email at [email protected].  To date, we have not received any email regarding an account under your name.  However, we were quickly able to locate the account/subscription in question based on your name and email address.  This subscription was not canceled prior to today which is why it continued to renew and you were charged.  Cancellations are easily done through the settings of the Mathway account or by contacting our customer support team via email.  The subscription has been canceled and will no longer renew.  You will also receive an email from Mathway customer support confirming the cancelation.  Please contact Mathway customer support directly for any further assistance.

    Thanks, 

    The Mathway Team

  • Initial Complaint

    Date:12/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I graduated college back in June and was using Mathway for help with my calc 1 class. I cancelled it in may and they charged me on December 5th this month for some reason. I cant find any other recent charges in the last 4-5 months. Since I already cancelled my subscription I dont know how else to stop them from charging me.

    Business Response

    Date: 12/28/2022

    Mathway customer support is always able to provide assistance to address any billing concern you may have and subscriptions can always be canceled through the settings of your account to avoid future charges.  The subscription under your name was not canceled which is why it renewed.  Cancellation and refund have been processed for the transaction and the subscription will no longer renew!

Mathway is NOT a BBB Accredited Business.

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