We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Subscription Agents

Mathway

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to cancel my subscription on the Mathway but theres no way to cancel it on there. Ive looked on the internet and videos of where to go on the website but doesnt give enough steps on how to do it. When I go into the account settings there is no option to cancel the subscription. When I would try to cancel it redirects to another website and gives me directions on how to cancel but theyre not clear and false.

    Business Response

    Date: 03/20/2025

    Hello ****,

    We would first like to apologize for any unexpected charges you may be seeing. 

    We would be happy to help locate and put a stop to these charge attempts, but we are unable to locate an account with the information provided in this complaint. We have sent a separate message to the email address listed in your contact information to obtain some additional information. Please respond there so that we can get this matter resolved for you. 

    Best regards, 
    The Chegg Team 

  • Initial Complaint

    Date:11/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ***** for a Mathway yearly subscription, only for them to charge my card and not give me access to Mathway premium. They sent me a receipt for my purchase but still haven't given me access. I sent customer support an email about my issue and received no response.

    Business Response

    Date: 12/02/2024

    Hello Deka,


    We would like to first, apologize for your recent experience with Chegg.

    After reviewing your account with the email provided, we do see an active Mathway subscription. Investigating into the chat history where you contacted our Chegg Support team, they did reach back out to you on November 18th, 2024 to further troubleshoot the error. 

    Can we ask to confirm if you are still experiencing this issue? 

    We aim to provide the best experience for our students and again apologize you are running into any errors. 

    We thank you for your patience while we worked to get this matter resolved.


    Best,
    The Chegg Team

  • Initial Complaint

    Date:11/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 22565413

    I am rejecting this response because: Although I appreciate the courtesy refund for the most recent payment, this is not satisfactory because I have tried to cancel this subscription multiple times over the last few years. I always get the run around from your business and nothing ever gets resolved. I get the same response that the subscription will be cancelled on the date I make a complaint, yet I continue to get charged for many months after. 11/18/24 is the date I finally made a complaint through the BBB, but I have cancelled many times before and still continue to be charged. I need the whole subscription refunded. 


    Regards,

    ****** ******








    Business Response

    Date: 11/18/2024

    Hello ******,

    We would first like to apologize as we understand unexpected charges are less than ideal, and are here to look into this matter further for you.

    After reviewing, we were able to locate the Mathway subscription linked to the information provided on this complaint.

    No successful cancellation had been processed on this subscription until 11/18/2024, which is why the charges continued to bill. A one time courtesy refund has been issued towards the most recent 90 day billing cycle. The refund can take up to 5 business days from the date it was issued to post back to the original form of payment. If you have not seen the refunds post back to the original method of payment we suggest reaching out to your financial institution directly.

    At this time, we can confirm the subscription has been cancelled 11/18/2024, so no further charges will continue.

    Feel free to reach out to ************************************************************ if you have any additional questions.

    We thank you for your patience while we got this resolved for you.

    Best,
    The Chegg Team

    Business Response

    Date: 11/21/2024

    Hello ******,


    We understand your concern and apologize immensely as this verdict was not to your liking. 

    With the subscription, it is set to bill until a successful cancellation is made. The subscription must be cancelled prior to the billing date to prevent the next billing cycle. The service is not billed based on usage, but rather for services rendered. The usage of that service is at the discretion of the student. You can cancel your subscription anytime by visiting My Account on ********************, clicking Cancel and completing the steps to cancel. Cancellations take effect at the end of the billing month in which your request to cancel was received and the cancellation confirmation will be sent at the end of the cycle. You can also contact customer support to cancel the membership.

    Typically, Mathway subscriptions are nonrefundable per our terms of service, however we have already issued a one-time courtesy exception maximum refund for three months of charges. Please note that this account will be unable to process any additional courtesy refunds. Depending on your financial institution the refund can typically take within 5 business days to post back to the original form of payment. 

    Due to the original charges on the account billing over 90 days, if you wish to seek additional refunds, we suggest reaching out to your financial institution directly.

    We can confirm the subscription was cancelled as of 11/18/2024.

    We thank you for your patience while we worked to get this matter resolved.


    Best,
    The Chegg Team

    Customer Answer

    Date: 11/22/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 22565413

    I am rejecting this response because: I have cancelled my subscription numerous times with the steps you have listed and have still continually been billed for a service I do not use that was expected to be cancelled many times. I am not requesting a courtesy refund; I am due a refund for the entire subscription due to never getting a refund the many times I have requested it before. Other previous customers have received full refunds as stated on the BBB website so I know it is possible to refund more than just a courtesy amount. I have been fighting with your company for years and just need this to be taken care of finally after many years and for me to get the refund I deserve.


    Regards,

    ****** ******








    Business Response

    Date: 12/02/2024

    Hello ******,


    We would like to again apologize immensely for your recent experience with Chegg.

    Reviewing the subscription there were no cancellations conducted, hence the continuous charges. We were able to issue a maximum one-time courtesy refund for the past 90 days. Due to the original charge being billed over 90 days with no prior reports of unauthorized charges, any charges would need to be resolved directly with your bank, financial institution, or ******. Our billing department will work directly with your bank or financial institution to resolve the disputes.

    We can confirm the subscription has been cancelled to prevent further billing.

    Per our previous response, while we were not able to reach your desired resolution, we will not be altering the one provided. 

    We thank you for your patience while we looked into this matter further and we will now be considering this case closed.


    Best,
    The Chegg Team

  • Initial Complaint

    Date:10/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There appears no way to cancel the charges that are recurring. It does not appear as an app to cancel the subscription on the phone and from the website, it shows that there is no orders, but I am charged 44 dollars and change 4 times per year and have been when my daughter no longer uses it. There is NO phone number to call and get live support. We have emailed the support email and no response.

    Business Response

    Date: 10/16/2024

    Hello ****,

    We would first like to apologize as we understand unexpected charges are less than ideal, and are here to look into this matter further for you.

    After reviewing, we were able to locate the Mathway subscription linked to the information provided on this complaint.

    We see on 10/15/2024 our support team was able to cancel the subscription and issue a one time courtesy refund towards the recent charge. The refund can take up to 5 business days from the date it was issued to post back to the original form of payment. If you have not seen the refund post back to the original method of payment we suggest reaching out to your financial institution directly.

    At this time, we can confirm the subscription has been cancelled 10/15/2024, so no further charges will continue.

    Feel free to reach back out to ************************************************************ if you have any additional questions.

    We thank you for your patience while we got this resolved for you.

    Best,
    The Chegg Team

  • Initial Complaint

    Date:09/18/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    Dr ****** B. *******

    Business Response

    Date: 10/07/2024

    Hello Dr.,

    We would first like to apologize as we understand unexpected charges are less than ideal, and are here to look into this matter further for you.

    After reviewing your information listed in this complaint, we were able to locate the Mathway subscription linked to the email provided.

    We see on 09/18/2024 our support team was able to cancel the subscription and issue a one time courtesy refund towards the recent charge. The refund can take up to 5 business days from the date it was issued to post back to the original form of payment. If you have not seen the refund post back to the original method of payment we suggest reaching out to your financial institution directly.

    At this time, we can confirm the subscription has been cancelled 09/18/2024, so no further charges will continue.

    Feel free to reach back out to ********************************** if you have any additional questions.

    We thank you for your patience while we got this resolved for you.

    Best,
    The Chegg Team

  • Initial Complaint

    Date:08/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mathway is refusing to provide me with a refund even though I cancelled their service and have no need for it anymore. I want my $9.99 back!

    Business Response

    Date: 08/20/2024

    Hello *******,

    We appreciate you letting us know about your recent experience and are here to look into this matter further for you. After reviewing the information provided, we were able to locate a Mathway monthly subscription which began on 07/03/2024.

    You can cancel your subscription purchased directly through the Mathway website or app:
    -Tap the person-shaped icon (on website) or tap the gear-shaped icon (in app)
    -Select Account, then navigate to the Billing section and select Cancel Subscription.

    Canceling a subscription will stop the next billing renewal from taking place (it does not generate a refund). To avoid being charged we recommend the subscription is cancelled 24 hours before the renewal date.

    Typically subscription charges are non refundable per our terms of use, but given your recent experience we have processed a one time courtesy refund towards the most recent charge on the account. Please allow 5 business days for the refund to post back to the original method of payment.

    We can confirm the subscription has been cancelled on 08/20/2024, and will no longer bill you further.

    We thank you for your patience while we worked to get this matter resolved.

    Best,
    The Chegg Team

  • Initial Complaint

    Date:05/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

    Business Response

    Date: 05/31/2024

    Hello *****,

    We would like to apologize for your experience with Mathway thus far and are here to look into this matter further.

    After reviewing your case, the correspondence you had with our team, and the account information located we have corrected this issue for you. 

    Typically, Mathway subscriptions are nonrefundable per our terms of service, however as a one-time courtesy we have issued a refund for the three remaining charges/months inquired. The account associated with the unexpected charges has been deactivated to prevent future billing. Please note that this account will be unable to process any additional courtesy refunds. Depending on your financial institution the refund can typically take within 5 business days to post back to the original form of payment. 

    We can confirm the subscription was cancelled and the account closed on 05/31/2024.

    We thank you for your patience while we worked to get this matter resolved.


    Best,
    The Mathway Team

  • Initial Complaint

    Date:01/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged my daughters checking in account in December and January and I have never heard of this company or how they got payment information. Scam somewhere and stolen information!

    Business Response

    Date: 03/04/2024

    Mathway is an educational resource that provides assistance to students to understand and learn math!  We're sorry to hear you're seeing unexpected charges and our customer support team can quickly provide assistance in canceling a subscription and look into your billing concern.  Please reach out to Mathway customer support via email to provide additional information so we can locate the account: *******************.  Our team will reply within 24 hours.  We look forward to hearing from you! 

    Thanks,

    The Mathway Team

  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I still have not received a resolution or refund the company is saying they never charged my card but it's plain as day MATHWAY. And today they tried to charge my card AGAIN and I don't even know how much because my card didn't have enough on it. My card company says to contact MATHWAY. So I have and they did nothing. This is fraud and a scam 

    Business Response

    Date: 12/15/2023

    Hello, 

    Mathway customer support can quickly resolve this charge for you!  Please email Mathway support to provide additional information:  [email protected].  Mathway support is available via email and will respond within 24 hours.  

    Thanks!

    The Mathway Team

    Business Response

    Date: 01/24/2024

    Hello, 

    We sincerely apologize for any issues you're having with a recurring charge from Mathway.  Our customer support team will always respond with the information that will help to resolve your issue.  Please allow our support team 24 hours to respond.  If you've received direction from Mathway support to contact your credit card company for further assistance then this indicates that Mathway support has exhausted all efforts to resolve this within company guidelines.  Please contact Mathway support again if you need additional help:  [email protected]. 

    Thanks, 

    The Mathway Team

    Business Response

    Date: 01/24/2024

    Hello, 

    We sincerely apologize for any issues you're having with a recurring charge from Mathway.  Our customer support team will always respond with the information that will help to resolve your issue.  Please allow our support team 24 hours to respond.  If you've received direction from Mathway support to contact your credit card company for further assistance then this indicates that Mathway support has exhausted all efforts to resolve this within company guidelines.  Please contact Mathway support again if you need additional help:  [email protected]. 

    Thanks, 

    The Mathway Team

  • Initial Complaint

    Date:10/25/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get them to cancel my grandson's subscription. He hasn't needed the program since this last summer. The phone number they use for the banking information is disconnected, and it has been since I've been trying to contact them.

    Business Response

    Date: 11/30/2023

    Mathway customer support is available via email only and the direct email address is [email protected].  Please reach out to the Mathway customer support team via email and your request will be answered within 24 hours!  Again, the email address to contact Mathway is:  [email protected].  This information can also be found on the Mathway website.  

Mathway is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.