Complaints

This profile includes complaints for Shift4's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Shift4

  3501 Corporate Pkwy Center Valley, PA 18034-8232

  
• 

  Shift4 Payments

  1551 Hillshire Dr Las Vegas, NV 89134-6321

  
• 

  Shift4

  1491 Center Crossing Rd Las Vegas, NV 89144-7047

• 

  Shift 4

  1737 N Main Street Ext Butler, PA 16001-1327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a credit card merchant processing account and a POS system with Shift 4 Harbortouch for several years. I became dissatisfied with their service due to problems communicating with them. I called several times to discontinue my service with them and eventually was told that I had a contract with them until May 13 2023 and that I needed to give 30 days notice which I did and I signed up with another company. I was then informed by Shift 4 that my contract did not expire until June 2024 and so they are taking about two hundred & fifty dollars a month out of my bank account. Do I have any recourse to stop this as this is a big amount for a small restaurant *** *** *** * ***** *** ********* ** Saugerties NY ***** Merchant ID # ************ Regards ** *****

  

  Business Response

  Date: 08/21/2023

  Hi ******,

  I thank you for the opportunity to assist you. As per your executed Cancel Form, see attached, your end of term is 6/9/24. That said, I will review everything and reach out to you to discuss. In the meantime, please direct any calls/emails regarding this matter to our team for expedient service via [email protected] or ******************.

  Thank you,

  *****************************************

  Customer Answer

  Date: 08/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/27/2023 install dateI initially told salesperson That we were in process of selling business however he said it would no problem as long as he had opportunity to make sales pitch to new owners We also told him we not literate of any POS SYSTEM all new to us Fine , it took 2months from signing to get system up. 4/27/2023 to be exact I returned some of equipment not needed the portable was temporarily given to us til system would work good Wanted to return no ticket ever sent to us We had a lot of downtime with equipment into 3 rd month we sold business i reported sale got a ticket number to return equipment salesperson made his pitch with new owners 2 months later they tell I have to complete another form Which I did yesterday with the conditions of original application System never really worked properly Down most of time lost a lot of money because couldn’t take orders Since I was selling we were told not to return equipment yet Last day of operation was 5/21/2023 Was still in window to cancel since system was not up and running til end off April . I made several attempts to get system to work Supposed to have online ordering But ordering was going through old network And I lost 13,000.00 in revenue because I was not the customer None of the service that was explained to us was ever totally up and running we got tired of calling relieved we got rid of them A lot of issues but now they want not send label to make return and forced me to sign another form to complete leaving me in limbo again Not paying for equipment I am not using nor services not being done today I wil attempt to bring to local office 

  

  Business Response

  Date: 08/14/2023

  Hi *****,
  
  I thank you for the opportunity to assist you. Unfortunately, the owner of this account has not authorized you to address as your concern indicates. We have been reaching out to the owner and will continue to do so in order to help resolve this concern. In the meantime, please feel free to have him reach out to us directly for expedient service via ****************** or [email protected].  
  
  Thank you,
  *******************

• Initial Complaint

  Date:07/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 8, 2023 I noticed that the deposit and what they showed as my deposits did not line up. I immediately called **** and **** who assisted me with setting up on this system and I filed a dispute. Later on I found a $978.00 after their fee reduction. They came out and they seen that I was not wrong. Every weeks since then the deposit are coming up short. I have called continuously and they have not returned any of my calls. I called from a different number they would say that they would call me back. Basically they are double feeing us, they are withholding deposit, they are bankrupting my company and all of my deposit are short. I would like for them to fix this and to make this right. This has been going on for two months and I want them to pay me back my money.

  

  Business Response

  Date: 08/15/2023

  Hi *****,
  
  I thank you for the opportunity to assist you. Please allow me an opportunity to review everything and I will reach out to you to discuss. In the meantime, please feel free to reach out to us directly for expedient service via ****************** or [email protected].  
  
  Thank you,
  *******************

• Initial Complaint

  Date:07/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business kept our sales in the cloud and we have still not recovered all of our money. Customer service is awful and will keep you on hold for hours and still won't put a supervisor on the phone. I am asking for the balance due to my company, *** **** #*** and to terminate services with Shift4 payments.

  

  Business Response

  Date: 08/08/2023

  Hi *******,

  I thank you for this opportunity to assist you. Please allow me an opportunity to review everything and I will reach out to you. In the meantime, please feel free to reach our team directly via [email protected] or ******************.
  
  Thank you,
  *******************

• Initial Complaint

  Date:07/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel service with them, they send me to their retention team, who keep me on the phone for close to an hour, then tell me it is taken care of, and they don't act on the cancellation request. They continue to charge me monthly fees, and have not provided an RMA label for me to return their credit card processing machines.

  

  Business Response

  Date: 08/08/2023

  Hi ***,

  I thank you for this opportunity to assist you. Please allow me an opportunity to review everything and I will reach out to you. In the meantime, please feel free to reach our team directly via [email protected] or ******************.

  Thank you,

  *******************

• Initial Complaint

  Date:07/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company refuses to give me compensation for the mistake they made with a transaction. They are the company my business uses to use **** cards but recently their device gave us an error. We naturally contact them and they say it’s an error with a transaction and we should void it. We asked for another solution not wanting to lose money so he gives us a solution that likely won’t work. Then he tells us every transaction made after that one wasn’t approved either. But our system tells us approved and cleared. They aren’t cooperating with us at all and every solution ends in our loss as a business.

  

  Business Response

  Date: 07/27/2023

  Hi *****,

  I thank you for the opportunity to assist you. I will review everything and reach out to you. In the meantime, please contact our team directly for expedient service via [email protected] or ******************.

  Thank you,

  *****************************************

• Initial Complaint

  Date:07/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two websites with this company to sell 2 different types of products. After having a baby I took a step back from my small businesses. Eventually, I received two emails from shift4shop for each of my shops with them stating if I do not log on, they will delete my shops. I received this email May 4, 2023 at 2:40am. I logged in to both shops later that day and thought everything was fine. I tried to log into one of my shops again on June 22 and found out THEY DELETED ONE OF MY SHOPS. with no warning. keep in mind both shops had NO monthly fee, just a transaction fee. now in order to get my shop they wrongfully deleted reactivated they are trying to charge me a $29 a month fee telling me the free plan doesn't exist anymore meanwhile my other shop still has it.

  

  Business Response

  Date: 07/07/2023

  Hi ********,

  I thank you for the opportunity to assist you. Please allow me a chance to review everything and I will reach out to you. In the meantime, please feel free to contact us directly via [email protected] or ******************.
  

  Thank you,

  *************************************;

  Customer Answer

  Date: 07/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: company already reached out last week 7/10 and did not resolve any issue. Contradicted themselves many times. 
  
  Regards,
  
  *******************************
  

  Customer Answer

  Date: 07/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: company already reached out last week 7/10 and did not resolve any issue. Contradicted themselves many times. 
  
  Regards,
  
  *******************************
  

  

  Business Response

  Date: 08/14/2023

  Hi ********,

  I thank you for the opportunity to speak with you last month on 6/10. As you are aware, since your account went inactive and disabled, you were given the correct information if you are interested in opening a new account. Please feel free to contact us directly should you have any remaining questions via [email protected] or ****************** since this is not the best way to address your needs. 

  Thank you,

  *************************************;

  Customer Answer

  Date: 09/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: they are giving options that require them to be paid by me but have not fixed their mess up in the first place. Shady business. Also *********** is extremely rude 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm ************* the owner of **************** ****** *** ***** restaurant We have been shift4 customer(formerly Harbor touch) for 10 years, Unfortunately we lose our lease after 10 years lease expires, we closed our restaurant on April, 29 2023 , we call shift 4 before we shutdown our restaurant, but they keep delaying response, finally I got their response few weeks later, the saying I have automatic renewal, which I don’t even know we have, because they didn’t notify that was auto renewal every year , they try to say the term will be end by this year Aug 19 2023 , and force me to sign a agreement for the end of renewal, which is including a lot extra payments in order for their equipment and POS to be return to their company, in meanwhile, they keep charging me POS system fee and transaction fee which I don’t use it at all, and this couple months they charge me 595.83, which the original fee is 353. For the fee of POS That was 240 more than I used the service, I call them so many time for getting RMA label for equipment,they saying they will , but they never did , I already told them , I been their loyal customer for over 10 years, but this time not even is our fault, because we don’t lose our lease , I almost lose everything, but till then they never call us back and keep charging us , like other companies if we are telling them we going out of business, they will let us leave without any problem, thank you very much for your help 

  

  Business Response

  Date: 07/07/2023

  Hi ****,

  I thank you for the opportunity to assist you. Please allow me an opportunity to review everything and I will reach out to you so we can discuss. In the meantime, please feel free to reach our team via [email protected] or 888-276-2108 x7525 for expedient service. 
  
  Thank you,

  *******************

  Customer Answer

  Date: 07/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **************** ****** *** *****
  
  

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shift 4 bought out a credit card company I was doing business with for 5 years. I closed down the business 9/30/22 due to Covid. I called and canceled my service with Shift 4. They have been billing my account every month for $123. I called back 10/23 , 12/23 each time I was told this would be handled. It never was . In February 2033 I was told they was going to email me a cancellation form. Sign it an send it back. I signed it emailed it back. Now I am told my contract says it will not cancel until 10/23 and I will be billed every month. I never signed an agreement with Shift 4 . They bought out the company I was doing business with. They have repeatedly lied to me and now saying I have to pay an additional year because my contract automatically renews for 2 year and I did not give the a 30 day notice in time before renewal. Shift 4 wants me to pay for an entire year after my business is closed Please help me . I have exhausted. My options to the point I had to take all the money out of bank account and just let the payment bounce. ###-###-#### this is so unfair

  

  Business Response

  Date: 06/23/2023

  Hi *****,

  I thank you for the opportunity to assist you. Please allow me an opportunity to review everything and I will reach out to you. In the meantime, please feel free to contact me via [email protected] or ******************.
  
  Thank you,
  *******************
  Legal Support Administrator
  Shift4
  ******************

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called to cancel services on July 1st, 2022, was told they would email the form. We had to keep calling and still never got the cancellation form until November 2022. We have not used their services since June 2022, all fees were paid in full when we switched companies. We are know still receiving bills for a monthly charge even though the account is cancelled because they refused to cancel it before renewing the contract. We are also receiving harassing emails that we owe them money. We do not owe this company any money or anything else. We want the charges and harassing emails to stop immediately.

  

  Business Response

  Date: 06/23/2023

  Hi ******,

  I thank you for the opportunity to assist you. Please allow me an opportunity to review everything and I will reach out to you. In the meantime, please feel free to contact me via [email protected] or or ******************.
  
  Thank you,
  *******************
  Legal Support Administrator
  Shift4
  ******************