Complaints

This profile includes complaints for M@C Discount's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

M@C Discount has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  M@C Discount

  Butler, PA 16001

  
• 

  M@C Discount

  590 Pittsburgh Mills Cir Tarentum, PA 15084-3853

  
• 

  M@C Discount

  800 Vista Park Dr Crafton, PA 15205

  
• 

  M@C Discount

  1465 S Hawkins Ave Akron, OH 44305

  
• 

  M@C Discount

  1960 Langston St Rock Hill, SC 29730

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been heavily advertising on the radio, what they aren't honest about are their fees. When registering, at no point are these fees easily disclosed to the consumer. No, you have to click around to find them. They not only charge a buyer's premium, which is standard in the industry, they also tack on a $3 fee for each item you buy. They seem more interested in enriching themselves from fees than the actual item. So for example, if you bid and win 10 items for $10 each, you will end up paying almost $60 in fees (per lot, sales tax, and buyer's premium) on top of the $100 the item costs. Then if you want the ability to actually return the item (since they mainly buy return pallets from ******) you have to pay a fee as well! It's called the **************** fee. Again, NONE of these fees are disclosed in their ads, nor are they disclosed when registering, unless you personally go looking for them. This all seems highly dishonest.

  Business Response

  Date: 06/02/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  Our fees are mentioned in our terms of use. We will cite that policy point for reference.
  2.11. Buyer's Premium - MAC may, in its discretion, charge a buyer's premium, lot fee or other service charge on items sold (including any applicable sales or value added tax or similar taxes in the relevant jurisdiction at the current rate). All such charges will be indicated on the specific auction terms and conditions. If charged, the buyer's premium shall be collected directly from each successful User, in addition to the lot fees, sales tax and purchase price as bid.
  The fees are also broken down on each item's auction page.
  We are very open about our fees and we always stress to customers to bid according to them. Thank you. 
  

  Customer Answer

  Date: 06/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought an open box 3d printer and when I got home to open it and set it up, the product was damaged. Emailed for a refund and they just copied and pasted the open box description (which is what they seem to do to all the complaints here too). Dont buy from them.

  Business Response

  Date: 06/02/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box condition code here.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference.
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager.
  Auction liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The only way you can return is to pay an extra fee or membership fee, even when the product is unusable. The company doesnt offer solutions, only regurgitates the policy wording. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:05/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Picked up my item on 5/28/25. My main complaint is that the auction was misleading by not stating that the photo shown was a stock photo and by not showing the exact contents of the "open box" instead of a picture just of the outside. My "missing parts" ended up being literally half or more of the items I should have received. I don't mind buying a few nuts and bolts, but what I received was completely unusable. The box may just as well have been empty. Yes, I know I had the right to inspect beforehand and that "open box" means parts may be missing, but this is ridiculous. Seller intentionally selling trash.

  Business Response

  Date: 05/29/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box condition code here.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference.
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager.
  Auction liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The response from ******* is just boilerplate stuff from their website. They talk about the valuable service they are  providing by keeping this stuff out of landfills. All it does is transfer the responsibility of disposal to the unfortunate winner of the auction. Based on my online perusal of ******* reviews (trustpilot 1.7 out of 5), I see little if any hope of being successful in contesting this auction. This was not my intention in the first place anyway. *******'s refusal to enhance the buyer's experience will do them no favors in the long run. But, there will continue to be new unsatisfied customers in droves as this company continues to take advantage of them. As things stand now, I would personally recommend the lowest possible rating for ******* by the BBB.
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won an auction for a circular saw on the 18th on ***********. I was charged $120.96 on the 19th. I hadnt realized the additional charges that they charge so since I purchased the buyers assurance I emailed them that I wanted to return for a refund. They have only answered my email once claiming that I was trying to retract a bid, which I am not. Their customer support is useless as no one picks up. I would like a refund.

  Business Response

  Date: 05/28/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  After review of the situation and the account, it does appear that a ***************** refund was issued for the item in question. The customer should have received an email that the refund was issued. If customer do block or unsubscribe from our emails, they may not get that communication. 
  Thank you. 

  Customer Answer

  Date: 05/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I havent received any emails regarding a refund, only that I cannot retract a bid which is not the issue.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** *********

  Business Response

  Date: 06/02/2025

  As we stated previously, on 05/27/2025 a refunded was issued for a circular saw. If a customer has our emails blocked, or if they unsubscribe from our emails, they may not got that communication. We do quote anywhere from 7 to 14 business days for a refund to be complete and reflect on the customer's bank account. Thank you. 

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I wish to keep this complaint open as there is no evidence yet that a refund has been issued. Only emails.  Once I see the money in my bank account I will close this complaint. 
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 products after paying for buyers assurance on each of them. Buyers assurance allows for the customer to change their mind after winning a bid. I did change my mind and never picked up the products which means I should have been refunded. I recently discovered they never refunded me as they are required to do. ******** instax mini - $119.49 Poloroid Now second generation - $85.27 Novilla Bed-frame - $72.97 Ninja Foodi - $63.12 (disputed with my credit card company)

  Customer Answer

  Date: 05/27/2025

  **** Parente <*******************************>
  3:26 PM (3 minutes ago)
  to me
  
  Hello,
  
  Thank you for your help with this. I did have this correspondence after submitting my complaint with you. I then received notice that 3 out of the 4 were being refunded but have not received notice that the $119 fujifilm instax camera was being refunded. 
  
  Thank you for you

  Business Response

  Date: 05/27/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  We do believe it should be noted that we have issued a refund for the items in question.
  We do also acknowledge that this customer did email in, and their email was assigned to a representative to respond. 
  The customer did decide to do a chargeback on these items instead of awaiting a response. Because of this their account is suspended. They agree to the suspension policy when they register to bid with us and we will cite that policy for reference.
  2.3. Exclusion of Users & Rejection or Amendment of Bids - Without limitation to any other remedies, ******* may exclude any User from any Auction and block any registration if the User has breached or threatens to breach these Terms and Conditions or engages in any behavior which ******* in its sole discretion regards as likely to have an adverse effect on the conduct of the Auction or the reputation of *******. Furthermore, ******* reserves the right, in its sole discretion, to exclude products from offers and refuse acceptances, bids or offers, as well as to discontinue Auctions or its Services altogether at any time or for any reason.
  Thank you. 

  Customer Answer

  Date: 05/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The company claims I did not await a response, but I emailed them on May 19 and then again on May 21 and per their website, email is an appropriate way to get support and to give ***** hours for a response. After receiving NO response for 6 days, I submitted a dispute for one of the charges with my credit card company on May 25. Their pretending like I didnt wait is insulting to all of our intelligence when I have the proof that I did follow the appropriate steps. Further, why does a customer have to even take these steps when their policy is to refund when the customer purchases voluntary buyers assurance?

  Lastly, they have only processed 3 out of the 4 returns. They have yet to process the fujifilm instax return for $119 - ironically the most expensive of the returns.

  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  **** Parente

  Business Response

  Date: 05/29/2025

  We are not sure what we else we can add to this one. The response the customer is talking about is an automated response. 
  We did have a couple people out due to illness and bereavement and with the Memorial Day holiday we were out of office for 3 days.
  As we stated previously, the email was assigned for someone to respond. The refunds have been done and we do wish the customer the best moving forward. 

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mac.Bids practices at ************ and ********, **, appear to violate Pennsylvanias Unfair Trade Practices and Consumer Protection Law (UTPCPL). I bid on and paid to transfer a desktop tower from **** to ************. Their app failed to show it was available for pickup, an issue the ******** manager confirmed affects many customers, potentially deceptive under UTPCPL ( 201-2(4)(xxi)). I called repeatedly, told it was in transit, but it appeared available only the night before the final pickup day. With one vehicle and my husband working weekends, I couldnt retrieve it immediately. Mac.Bids staff was rude, refusing to hold it, against BBB Standards for Trust. Shockingly, they resold my item with the same lot number, possibly breaching UTPCPL ( 201-2(4)(xiv)). Listings omit item conditions, violating UTPCPL ( 201-2(4)(v)). ******* dismisses complaints, showing no accountability. I urge BBB investigation and may contact the Attorney General.This occured in June 2025

  Business Response

  Date: 05/28/2025

  
  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  This issue was escalated to IT and upper management for review. The **************** Supervisor did try to reach out to this customer. 
  The issue has been handled on our end and we do ask for the customer to respond to the **************** Supervisor. Thank you. 

  Customer Answer

  Date: 05/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Exactly as I stated, they respond with their "rules" and do not address the issues they refuse to fix. That's not good enough for me. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mac-Bid -Cowpens.Spartenburg,**. May 23, 2025 Dont mess with this place. The manager at *******. ***********,. ** . He is hateful and will not work with you. They will keep the stuff you paid for and then more or less imply u are a liar. I had won two garment racks which were to be picked up on the 23rd. I never Received an email otherwise. When I went to pick them up he informed they had been rescanned. That I had the dates wrong. I have had vertigo and plainly saw the 23rd. He also said I was only to receive one complimentary pickup after the date.

  Business Response

  Date: 05/27/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  First, we do reject the criticism levied at one of our employees. All of our workers do try and provide the best customer service possible. This is, of course, within the bounds of policy and procedure.
  I will cite our item removal policy for reference.
  2.8. Item Removal - The User is required to pick-up all items purchased by the removal time set forth in the specific auction. All removal shall be at the expense, liability and risk of the User. If the User does not pick-up an item within the removal period for the specific auction, MAC may, at their sole discretion, deem the item to have been Abandoned by the User and the User will have no further rights with respect to the item. If items are not removed by the removal deadline, User is liable for all removal and disposal costs associated with disposing of the assets that were not removed.
  This customer is a Premium Member with us. With that membership, items do go on an automatic hold. In total, a customer has 8 business days, from auction close, to claim an item.
  The items in question had their auction close on May 12th. The next 3 business days would take the pickup time to close on the 15th. Then, 5 business days beyond that, would take the final pickup date to May 22nd by close of business. These items were not picked up by then and they were rightfully abandoned. 
  If a customer ever has any questions or concerns, they are always able to reach out to our customer service department. **************** is available Monday through Friday 10am-6pm EST. The email address is ************ and the phone number is ************. Thank you.

  Customer Answer

  Date: 05/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards, 

  I placed the three items on a 7 day hold.  This made the date to be the 23rd of May.  Which clearly showed the items were still there on May 23rd.  Computers make mistakes and so do humans

  i respectfully disagree with the assumption the said manager was not rude. and he did publicly announce in front of of everyone. He marched across the floor when I asked to speak to someone above him. He explained in a loud voice he and again he was the one one in charge  I have a witness who can vouch for all of this   Should I bring him forward to testify   

  I would also direct Mac-Bid to the problems other people have had.  
  This could be a profitable business more so than what it already is if kindness and each case was taken based solely between the manager and customer.  We were self-employed and we found this to be more effective, professional, and making our customers happy.  
  I ask these three items to be refunded since according to my membership I am allowed 5 refunds  

  Respectfully,
  
  ******* ******

  Business Response

  Date: 05/30/2025

  After review by upper management at the warehouse, they informed us that they looked at camera footage of the interaction. 
  They told us that the camera footage does not show any hostility, on behalf of the manager on duty, at the time of the interaction. All accounts point to the fact that the customer was told that their items were not able to be pulled from abandonment that the allotted time to pick up had rightfully passed. 
  We explained that time frame in the last response.
  We still stand by our original response. Thank you. 

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  I have been advised by customer service, all three items will be refunded back to my account.  This part I certainly accept, and appreciate it.  Once the refund has been returned to my account, I will close it with no further interactions with MAC BID. 
  The gentleman in question who addressed knows how he presented the information and so does my husband and may I also add God. 
  
  I do not wish any further correspondence with this scamming company unless they do not follow through with their promise of refunding their junk   

  Thats all that matters.  
  ******* ******

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/22/2025, purchased a car **** for ***** total with a 7 dollar charge for ***************** in case of return. The item was grossly misrepresented in the photos on the listing, with the mechanical failure of the item (bent car **** that had clearly failed catastrophically) being hidden by a user manual for the item, a manual that just happened to be on the bottom of the box when I opened the box, showing me that the placement was likely not a coincidence when taking the picture. The item was misrepresented in the listing and returning was not merely a customer satisfaction issue, but rather a gross misrepresentation of the listing of the product, thus the "assurance" fee needs to be refunded to me as well.

  Business Response

  Date: 05/23/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box condition code here.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference.
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager.
  After review of the listing, it appears a proper photo of the item was taken. Being this was an Open Box item, this was available for inspection before a bid was placed. 
  Auction liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.

  Customer Answer

  Date: 05/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  A bogus form letter response from them, completely disregarding the fact that they had the product manual covering all of the damage in the preview picture. The business response is a joke. I remember now why I had not bought anything from them in a year. The preview photo literally had paper covering the damage on the product, paper that was not in that same place when I went to open the box. This was a fraudulent sale. 
  
  Regards,
  
  ***** ***********

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/12 We purchased from ******* online a Hungarian White Down Goose Down Comforter for $69.49. We picked up the item at the warehouse on 5/14, when we got home and opened the taped box our item was not in the box instead was a polyester bed topper. We sent an email to Customer Support detailing the problem and requesting that our item should be located and mailed to us since we drove more than 70 miles to pick it up and the fact is that it is their fault. We also stated that if the item cannot be located, then to reimburse our credit card for $69.49 and arrange for them to pick up their wrong item. Their website stated that Customer Support would get in touch with us within 1-2 business days. We also left over 7 calls with messages on their Customer Support phone number. On 5/19 evening, Customer ******************** called, we explained the situation to her and what the problem was. ****** was extremely rude and said we have to return the wrong item to their warehouse in ****. We mentioned, since it was their fault and we live over 70 miles away, the least they can do is to arrange to pick up the wrong item and credit our account. ****** kept talking over us so my husband asked to speak to the manager. My husband also mentioned that their actions and refusal to refund our monies for an item we did not receive, is tantamount to consumer scam and fraud. ****** said if you have a problem, email Customer Support which we did more than 5 days ago with still no response. ****** **** up on us and we called the number again and she never returned our call. I urge the BBB to intervene and protect consumers like us from such unethical and fraudulent practices.

  Business Response

  Date: 05/20/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box condition code here.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference.
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager. 
  Customer Service is not available on the weekends, so this is why the response was a little delated. We have it on record that the customer was advised of the Manager's Review. This can be done at ANY location. 
  All of our employees do try and provide the best customer service possible. This is, of course, within the bounds of policy and procedure. We are respectful as possible and we only ask for the same in return.
  Thank you.

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  **** ********

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won items and trying to pay for them but the system wasnt working and I got just a spinning circle as if it was trying to work. Ive called over 5 times in the past week trying to pay for and pick up my items. No one is calling me back so I can solve these issues. I also paid an extra 25$ trying to reinstate items so that I could pay and the site still wouldnt let me pay for my items. Very poor customer service. I shouldnt have to call 5 times just to try to get a hold of someone AND send an email with no return call or email.

  Business Response

  Date: 05/20/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  Customer always have 3 business days, from close of auction, to pay for and pick up and item. If they do not pay the invoice in that time, the invoice would go into abandonment. If that does happen, and if approved by accounting, the customer would have to pay a reactivation fee. 
  According to our records, we received an email from this customer around May 16th. Our first phone call, on records, was from about 630 PM on May 14th. The auction closed on the 11th of May. That would have made the last day to pay for this invoice the 14th and customer service is only available until 6 pm EDT. 
  We are very sorry, but the only option would have been the reactivation fee. If the customer had reached out sooner, there may have been something we could have done. Thank you.