Reviews
This profile includes reviews for M@C Discount's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 296 Customer Reviews
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Review fromThomas A
Date: 07/30/2025
1 starThis company is a scam. Almost 2 years ago. I signed up to buy stuff from this site. I set all my preferences the way they shouldve been set to my local area. I was looking for an item and they gave me locations to purchase from two states away. Im not driving two states away to pick up a $30 item. I called them about the mistake that was on their end not mine, and they told me that I would have to pay $25 to get my account reinstated so that I could purchase. I shouldve not have been offered a chance to buy something that was literally way out of my area. Cant even admit when theyre wrong. According to the representative that I just spoke with on the phone, I was told there are many others in the same boat. Im sure there were a lot more than me that did the same thing and paid the $25 to get reinstated. In my opinion, thats a scam and greedy people. When I called into customer service, the lady I spoke with is rude. ********, its their loss not mine.M@C Discount
Date: 07/31/2025
As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions. Those terms and conditions can easily be referenced at *********************************** will cite our payment policy for reference.2.6. Winning Bid - The User that entered the Winning Bid will consummate the purchase of the item within the time specified in the Terms and Conditions for the auction. Unless stated in the specific terms and conditions for an auction, all items will be charged to the User's default credit card on file following sale. In most cases this will be the following morning. This amount will include the Winning Bid, all buyers premiums, lot fees, **************** Fee and sales tax, if applicable. Upon receipt of payment, all risk of loss shall pass to User. Winning Bids may not be cancelled at any point following the close of an auction.2.12. Late Payment - User acknowledges that time is of the essence with respect to their timely payment of all funds required under Section 2.6 and 2.11 of this Agreement. In the event that any such payments are not fully made prior to 10:00 am the day following the auction closing date, the User shall be required to pay *** a late payment penalty of up to one hundred ($100.00) dollars.2.13. Reinstatement Fee - If a User account is suspended for any reason, the User may be assessed an additional Reinstatement Fee up to one hundred ($100.00) dollars. At ***'s sole discretion a User account may be permanently suspended for repeat violations of the Terms and Conditions.If the customer would have reached out to us at that time, there may have been something we could have done. We do not, however, have any records of the customer reaching out at that point in time. This is via the information we have on file for the customer.Thank you.Review fromJe C
Date: 07/29/2025
1 starThe staff in ********** is out of line and I have never been treated so poorly by a retailer. I think its because of the working conditions. Its about 100 degrees in the building. The manager was yelling at me and telling me they dont need my money. Then told me they would suspend my account so I left the store. They still charged my bank account.M@C Discount
Date: 07/31/2025
All of our employees do try and provide the best customer service possible. This is, of course, within the bounds of policy and procedure. If a customer ever has any questions or concerns, they are always able to reach out to our customer service department. **************** is available Monday through Friday 10am-6pm EST. The email address is ************ and the phone number is ************. Thank you.Review fromJohn R
Date: 07/29/2025
5 starsI had a return issue at the ********************* location, Explained the situation to **** who listened closely and remedied the situation with an explanation that left no gray area for future purchases. She was very polite and professional. will continue to bid an be a loyal customer.M@C Discount
Date: 07/30/2025
We thank you for the 5-star review and the kind words! We do appreciate your business and we will pass this along!Review fromPam F
Date: 07/25/2025
1 starI'm not sure how the *************. MAC BID has not been inspected for FTC.I purchased two items recently where MAC BID committed false advertising deliberately.I do have evidence to prove my comments. 8n both cases MAC BID knowingly sold items that were used very obviously and comm8tted f4 a ud in deliberately h8ddingvthat fact.The items were repackaged so that the condition looked acceptable. A ****** Paint Roller was put back I. Its box, full of WET PAINT, which only could have occurred if someone either in the store or a customer used it then rewarded the item and placed it back in the box, taping it up so that the item was not showing as used. The floor register was not only dirty BUT RRUSTED AND BTOKEN. Again repackaged to avoid showing any signs of use. That is deception. I have the puctures to prove these comments both how the item was packaged by MAC BID and post opening the item what the true condition was. It's not the first time and we all know the buyer heware. But **** is beyond that level this was deliberate false advertising and deception.M@C Discount
Date: 07/28/2025
As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions. Those terms and conditions can easily be referenced at ********************************** will cite the "Open Box condition code here.2.10.2 Open Box - Open Box items were sold by a retailer, and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference. 2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.If a customer ever believes an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted. Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager. Auction liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.Review fromAmy A
Date: 07/20/2025
1 starThey supposedly review items and **** like new open box or damaged. Many many many times I get like new items that are severely damaged and basically garbage and they dont want to refund you! Its basically try to buy our garbage for as much money as we can get out of you!M@C Discount
Date: 07/22/2025
As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions. Those terms and conditions can easily be referenced at ********************************** will cite the "Open Box condition code here.2.10.2 Open Box - Open Box items were sold by a retailer, and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference. 2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.If a customer ever believes an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted. Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager. Auction liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.Review fromTraci M
Date: 07/18/2025
2 stars************* They make plenty of money to make exceptions on certain things (I.e picking up a day late), but they dont. Yes, they disclose. Yes, they have the right to say so sorry, youre a day late., but very frustrating when youve been a repeat customer for months and made them enough money to make occasional exceptions. ******* should read up on true customer service if they dont want to lose business.M@C Discount
Date: 07/21/2025
As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions. Those terms and conditions can easily be referenced at *********************************** will cite our removal policy for reference.2.8. Item Removal - The User is required to pick-up all items purchased by the removal time set forth in the specific auction. All removal shall be at the expense, liability and risk of the User. If the User does not pick-up an item within the removal period for the specific auction, MAC may, at their sole discretion, deem the item to have been Abandoned by the User and the User will have no further rights with respect to the item. If items are not removed by the removal deadline, User is liable for all removal and disposal costs associated with disposing of the assets that were not removed.Customers always have 3 business days after auction date end, to pick up your items. If you are unable to pickup your items in the allotted timeframe, you are able to place Holds via the emailed invoice or the items awaiting pickup section of your profile. Thank you.Review fromDiana G
Date: 07/18/2025
1 starI won the bid on a SHARK AIR PURIFIER. I drove a hour and ten minutes to pick it up, got it home and it was missing the filter and odor cartridges. Ordered the missing parts online because it would still be cheaper than retail. Got the parts in today and the machine does not work. I bought the insurance for this item but I have not heard back from @******* yet. Now Im out $224 ??M@C Discount
Date: 07/21/2025
As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions. Those terms and conditions can easily be referenced at ********************************** will cite the "Open Box condition code here.2.10.2 Open Box - Open Box items were sold by a retailer, and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference. 2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.If a customer ever believes an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted. Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager. Auction liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.Review fromYola M
Date: 07/17/2025
1 starThey show items to bid on and when you pick the items up the box is sealed. When you get it home, you find out this is not what you have bid on and they will not refund you.I have also won a bid and they said I lost the bid and would not give me the item I won. They are trash, a scam and no customer service. They will take your money but will not refund you!M@C Discount
Date: 07/18/2025
As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions. Those terms and conditions can easily be referenced at ********************************** will cite the "Open Box and "Like New" condition codes here.2.10.2 Open Box - Open Box items were sold by a retailer, and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.2.10.1 Like New - These are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness. For items that are marked Like New a bidder must examine the item thoroughly when claiming (pick-up) the item. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to MAC prior to leaving the premises. Once the bidder has left the premises with the item, MAC cannot issue any refund for issues arising with the item. *** may offer credit on future purchases for all Like New items with discovered defects, not including buyer remorse.Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference. 2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.If a customer ever believes an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted. Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager. Our system does differentiate between winning and losing bids. We always recommend our customers do a clear data cache on their app or computer and refresh every so ************* liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.M@C Discount
Date: 07/18/2025
As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions. Those terms and conditions can easily be referenced at ********************************** will cite the "Open Box and "Like New" condition codes here.2.10.2 Open Box - Open Box items were sold by a retailer, and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.2.10.1 Like New - These are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness. For items that are marked Like New a bidder must examine the item thoroughly when claiming (pick-up) the item. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to MAC prior to leaving the premises. Once the bidder has left the premises with the item, MAC cannot issue any refund for issues arising with the item. *** may offer credit on future purchases for all Like New items with discovered defects, not including buyer remorse.Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference. 2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.If a customer ever believes an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted. Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager. Our system does differentiate between winning and losing bids. We always recommend our customers do a clear data cache on their app or computer and refresh every so ************* liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.Review fromTyal P
Date: 07/14/2025
1 starThe company is ****** & has absolutely no customer service. They fail to respond for days to emails & wonder why customers complain. Overall the business strategy is great but they have the worst customer service Ive maybe ever seen.M@C Discount
Date: 07/15/2025
As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions. Those terms and conditions can easily be referenced at *********************************** have reviewed the email communications on final and the last communication we have from this customer is in October of 2024. We made phone contact with this customer on July 11th and July 14th of this year as well. Thank you.Review fromDANIEL D
Date: 07/11/2025
1 starThe new changes to having employees pick your order has made it so my items got marked as abandoned because at times the wait was over an hour. I had limited time this week due to work schedule and couldn't wait in line. When I asked for a refund for my items they told me they couldn't because it was my fault I didnt wait in line or pay more money to hold item or transfer it to another location.M@C Discount
Date: 07/14/2025
Our ************ location is currently undergoing renovation and conversion. We are doing assisted removal for adjustments and to keep our employees and customers as safe as possible. Safety is always our number one concern at Mac.Bid.If a customer ever has any questions or concerns, they are always able to reach out to our customer service department. **************** is available Monday through Friday 10am-6pm EST. The email address is ************ and the phone number is ************. Thank you.
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